I booked this hotel for a long weekend break based on excellent reviews on this site and wasn't disappointed. Got a very good price on Otel.com (had to request a with breakfast price which wasn't quoted but was very worthwhile). From arrival to departure all expectations were met or exceeded. I requested a high room with a view in advance...
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Enjoyed our stay, good breakfast, drop off parking outside is difficult and the one-way system makes it hard to get to on the first attempt. The bar could be bigger, not enough seats. One of the good hotels in London.
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Dear BigCigar,
Thank you for recommending us as a great hotel to stay in London. I am glad that you enjoyed your stay with your family, and we hope to see you all again in the future!
Kind regards,
Shelley Martin
Guest Relations Manager
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Walking distance from Waterloo a very nice hotel with all the service you'd expect from excellent rated place to stay. Had an n excellent studio room, which was in superb condition, the bathroom, which is always an indicator of cleanliness was fantastic, looked new with no hidden mold or damp smells so often encountered in hotels.
Although a London-eye view,...
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Dear nburton_1972,
I would like to apologise that the wi-fi access was unclear during your stay with us. We try and offer our guests several options for internet access throughout the hotel, in order to suit every guests needs. The wi-fi throughout the hotel is complimentary, and can be accessed by entering the room number and surname. Our guests are...
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It was our second visit to this wonderful modern hotel for my wife and I and we were not disappointed.
Once again we were given excellent customer service, especially so from the friendly and helpful staff at the check in desk. We arrived early and to our delight we were upgraded to a studio room that we could use immediately....
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Dear David M,
I am so happy that you have returned to stay with us, and it is really wonderful to hear that our teams are constantly providing great customer service.
As you have mentioned, for a very reasonable price, we feel that we are able to offer an extensive selection of breakfast items that will suit everyone's tastes.
We...
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We arranged to upgrade to a Junior Suite and we were not disappointed. The room itself was very comfortable and had absolutely everything we we needed for a very enjoyable stay. The room was very well equipped and the bed was particularly comfortable. The view from the room was fantastic, just as the professional photos for this hotel show. The...
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Dear Matt S,
We really enjoyed reading your 'Room Tip' for other travellers. As you have mentioned, 1127 does have amazing views towards both the London Eye and Big Ben, and it is well worth upgrading to this type of room.
The photos which we place on sites such as TripAdvisor are a true reflection of the actual views from...
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Had a lovely night at the Plaza. Super service and outstanding room.
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Dear frankfromdevon,
It is great to hear that as a solo traveller, you felt comfortable and relaxed for your stay.
We hope that we are able to be a base in London for any of your future travels.
Kind regards,
Shelley Martin
Guest Relations Manager
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Booked the hotel for a weekend break with my wife. Upon arrival given a complimentary upgrade to a studio room. The room was clean and functional with a sitting area and two televisions. Small sink and microwave etc.
The staff are very professional and pleasant and there are a selection of bars and eating options.
Very handy for the Old...
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Dear hexaminer,
I am pleased to hear that you enjoyed your weekend with us and the room and you were happy with the service. I have already sent an email to my colleagues to read your review.
Thank you and we hope to see you again soon.
Kind regards,
Brandy Dragan
Senior Guest Relations Manager
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As its my birthday my husband decided to surprise me and paid for a room upgrade of £60 for a London eye view, the window is small so unless you stand at the end of the bed all the time you can't see it! I am sat on the bed now and can't see the eye at all, not worth...
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Reviewed October 27, 2011
Dear HOPM,
Thank you for deciding to stay with us again and for your comments regarding the hotel.
I was surprised to read your feedback about the room allocation, as mostly we get only good comments about this particular room and guests tend to prefer to stay in rooms ending in 31, as according to them you can lay in...
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We arrived at this hotel at 10.30am and asked if we could check in early. We were given a swift response by the reception offering us an upgrade for £15 with an immediate check in. This was well worth it! We were on the 13th floor with an apartment style room, floor to ceiling windows with glorious views over London....
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Dear Verity S
I am delighted to hear that our team managed to "wow" you as this is our intention with every guest who stays with us.
We will always check in our guests early if possiable to ensure our guests make the most of our great location, veiws and amazing city.
All of our rooms have the same basic...
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My nephew has beat me to it by getting his review in first and i would like to clarify i found the bed & bedding very comfortable only trouble was when i got out of it! - which probably would have happened in any bed apart from my own.
We chose this hotel from the reviews on trip advisor as...
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Dear Kathleen,
With reviews such as yours we do not need any marketing anymore. You capture all that our hotel has to offer, location, friendly service and not to forget the lovely views of London Eye from 12th floor. Thank you very much.
Looking forward to welcoming you back to the hotel when you are visiting London next time.
Kind...
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1,498 Reviews
1,748 Reviews
