Absolute shambles! booked in advance agessss before new years gave them credit card number and our name and address and was told thats fine see you new years eve, rang again new years eve to tell them we were on our way and they turned around and said we have no recollection of your booking EVEN THOUGH THEY TOOK OUR... More

How they even call this a hotel? It's the worst place I've ever stayed. They put me on the top floor and there is no elevator. I wonder if my room was ever cleaned. Please don't stay here as there are lots of options near Paddington train/tube station. More

I'm American and had a six hour flight in order to get to the UK, but when I saw this hotel I wanted to turn right back around and see if I could get a flight back that night. I feel skeezy just looking at the bed, the desk wobbles. Free WiFi is a joke because I MAYBE can load... More

room very basic. carpet stinking and smelling. shower cracked and mouldy,only 1 shower door. didn't need it anyway as there was no hot water. At breakfast member of staff did nothing but blow his nose and scrape his throat. same dirty t-shirt that he worn the day before. French fella was sleeping in the lobby 9am guy on reception gave... More

This was probably a bit of a last resort, as the Swiss were in town for the football. Was given a room on the top floor and as usual looked for fire exits, but the exit was the same main staircase we had just come up. The fire cupboard contained a ladder for climbing out through a skylight on to... More

Late night drinks in the Paddington Hilton "Steam Bar" with friends meant I just missed my last 2:00 am train and would have had near a 3 hour wait on a cold platform ... Hilton was resolute on £150 a room (used the hotel at a friend's expense ... and lovely if you check in early enough to use the... More

Please avoid this hotel. Extremely untidy, old furniture, dust and dirt everywhere! Furniture is possibly picked up in a dump. Breakfast was terrible. When a cup dropped on the floor the hotel staff just picked it up and put back on table... Very noisy. More

The entrance, staircase and bedroom carpets were threadbare and had not seen a hoover this year, the walls in the same areas needed a coat of paint. The room description said there were tea and coffee facilities in the room (not in our room or any of our friends), the curtains just about reached each side of the window. Toilet... More

I had to ask for toilet paper and was given tissues .. finally got a roll of toilet paper which was less than 1 ply. Was laying in bed in the afternoon relaxing and a member of staff just walked in .. didnt even knock. The place is untidy and a massive OH&S hazard .. no help offered with the... More