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Haven Hotel

6-8 Sussex Gardens | Paddington, London W2 1UL, England
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Haven Hotel
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Ranked #939 of 1,063 Hotels in London
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114 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Gothenburg, Sweden
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 2, 2015

I spent a weekend with a friend in London. Paied 60 pounds per night for this hotel. Downsides: -The room was a nonsmoking room but still it smelled strong of smoke. - My bed broke in half when I sat down on it, the frame cracked and splitt in half. This issue was easily fixed since the staff had new... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 16, 2015

All staff at the reception was extremely rude, felt unwelcome and offended. Went to pick up some things that guests staying there left for me and the staff at reception was very rude and wanted an argument out of nothing, I was very polite and upset as I told him that he was being very rude and that is not... More 

Was this review helpful? Yes 2
Nicosia, Cyprus
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2014

How would you feel if you booked a double room and when you get the keys you find out that your room was given to someone else who wanted to extend his vacations and what you get is a twin room? They had no excuse, they didn't inform us at any time even when they handed us the keys and... More 

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 1
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 29, 2014

Complete waste of a stay at this hotel, although it was generally clean, the staff were very rude. The rooms were small and we had a view of rubbish and a brick wall. Also the room next door were able to see into our room if we had the curtains open, this meant we needed to keep them closed for... More 

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 29, 2014

Complete and utter waste of money! Firstly the staff were very rude! The room was tiny!!! Opened the curtains to look out and the view was of a brick wall and next doors window so there was no privacy unless you left your curtains shut all weekend which meant the room was hot and stuffy. If you leave the hotel... More 

Was this review helpful? Yes 4
Newquay, United Kingdom
Top Contributor
70 reviews 70 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 21, 2014

Booked on line about a week ahead with out checking website or TA ! Was in Sussex gardens my chosen area as close to Paddington Station. Arrived late Friday night and were booked in by friendly receptionist who told us where we could get food according to we wanted to eat . Foyer has free coffee, good free Wifi and... More 

Was this review helpful? Yes 2
Göteborg, Sverige
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 19, 2014

I do not recommend this hotel for +120€ a night. Really old room located in the basement. Paint hanging from the wall, 20 dead flies in the lamp, broken bathroom door etc. From a hallway toilet you could access a window directly to our room. Noice from the restaurant at 6.30. Do not stay here!

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 18, 2014

The 'Hotel' should be renamed to London Hell. It's predominant features are extremely dirty rooms and rude personnel. On top of that the pricing is not consistent, the managers are just trying to steal as much as possible from you. I gave them a call (I was desperate for a room) and the quote given was 100 pounds per night.... More 

Was this review helpful? Yes 4
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