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The Cleveland

Certificate of Excellence
Hotel website
39 - 40 Cleveland Square, London W2 6DA, England
1 room 1 adult
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The Cleveland
The Cleveland
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501 Reviews from our TripAdvisor Community

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State College, Pennsylvania
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Needing a room for three adults for ten days, we surfed the web and came up with the Cleveland Hotel. It is a small boutique hotel, not part of any chain, housed in a Georgian townhouse that has been very thoroughly refurbished and updated. Rooms are small but comfortably furnished. There is a kitchenette in a wall cabinet, with a... More 

Helpful?
Thank JervDelTally
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you enjoyed your stay and found the room both useful and comfortable. In regard to the breakfast, the price has to be at the level it is and we cannot change it but we are happy if people choose to use the kitchenette instead, we are happy to give the option.... More 

Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a night as part of a theatre break. It is well located to Paddington and Bayswater tube station. The hotel itself has a nice exterior and nice communal areas. We were taken to room 4. Got to admit first impressions weren't brilliant. Walls badly scuffed. Stained carpet. Mould in the bathroom. It really wouldn't take much to... More 

Helpful?
Thank MikeHarrisUK
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. Thank you for your remarks about the state of the room. Unfortunately the walls are getting dirty very quickly, especially in that room, where most of people leave their luggage by the wall. To address this issue, we are repainting and spring-cleaning all the rooms throughout this winter. More than half is already done, room... More 

Tallinn
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice and small hotel located in the Notting Hill area. Just a short walk from the Queensway underground station, close to Whiteley shopping center and the restaurants area. Staff was very friendly and helpful. Rooms are very clean, our room for 3 persons was very comfortable, clean and equipped with the kitchenette. All facilities worked properly, really enjoyed our... More 

Helpful?
1 Thank Estonianguest
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you enjoyed your stay and found the location of our hotel useful. Thank you for your kind word about the staff. We would be happy to have a chance to host you again. Kind regards, More 

weston super mare
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 19, 2015

Just returned after one night at the Cleveland hotel with my 6 year old son. We arrived early and left our luggage with reception. On our return our bag had been put in our room. We were in room 22 which was large and clean. Not entirely sure which floor we were on as member of staff who took us... More 

Helpful?
1 Thank weston2
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are happy that you liked the size and state of the room. We are also glad that you found the bed comfortable. The room was on the second floor. In regard to heating, it might be more effective - reception could have arranged that easily. The same goes for the sink-plug, if we knew... More 

Tenby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 19, 2015

We stayed at this wonderful hotel for only 3 nights and we were lucky enough to stay in room 17 with a lovely view over Cleveland Square. The room was impeccable, tastefully decorated and very comfortable. The breakfasts always arrived bang on time and were delicious. The staff made our stay even more enjoyable and we want to thank them... More 

Helpful?
Thank island900
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are very happy that you enjoyed your stay and we managed to make it special. We enjoy the location of the hotel ourselves, especially because of the tranquility around. Thank you for your recommendation and we are looking forward to host you again. Kind regards and Merry Christmas More 

Lenham, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 16, 2015

Whilst it is nice and clean I didn't feel like I wanted to stay in the room much. Ok for a one nighter but if I was there for 2 or more I would be disappointed because it feels just what it is a large house converted into a hotel but I still felt like I was in a house... More 

Helpful?
Thank ttomlin2002
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

We are sorry that you did not like the feel of the room. We actually aimed to have a homey feeling in the hotel but we do understand if you expect something else. In regard to the sockets, we usually do not advise to use the one behind the microwave as it is difficult to access, if one of us... More 

Monza, Italy
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 14, 2015

Close to Paddington, Bayswater and Queensway. 10 minutes walk from Hyde Park and the area of Queensway full of restaurants. Perfect both for business and holidays. Excellent the quality of the room, the hotel is characteristic and very English I would say. Service is young and friendly. Located in a very quiet and green square. With a price that is... More 

Helpful?
Thank Michele R
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are happy that you found the location useful and liked the atmosphere of our hotel. We would be happy to have a chance to host you again. Both for business and holidays Kind regards and Merry Christmas More 

rijeka
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 13, 2015

stayed at Cleveland last week. The position is in a quite area, not far from underground and bus stations. Hyde park is a on a walking distance. Room was spacious, equipped as stated on hotel site. Clean, everybody were kind. Would be good to include a bit more choice for breakfast.

Helpful?
Thank svet019
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are happy that you liked every aspect of your stay - we would like to thank you particularly for your kind word about our staff. In regard to breakfast, unfortunately our posibilities are limited, since we do not have a proper kitchen and dining room. That is why all rooms are equipped with kitchenettes.... More 

Level Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed December 13, 2015

- good location, only 5 minutes walk from Paddington Station - nice rooms with good infrastructure (kitchenette) - friendly service - kids are welcome - not as overpriced as other hotels in the neighborhood - free breakfast if you rate them on Facebook

Helpful?
Thank Kinski T
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are happy that you liked our location and found the room comfortable. Thank you for your kind word about the staff. We are looking forward to hosting you again. Kind regards and Merry Christmas More 

Hednesford, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed December 13, 2015 via mobile

Situated approx 20 minute walk from Hyde park, large fully equipped rooms with very large bed, the only criticism would be the windows in the rooms were quiet drafty and you could here everybody that walked past but don't let that put you off !! Would defiantly come again when visiting London

Helpful?
Thank befff18
Marcin_Jagodzinski, Director of Sales at The Cleveland, responded to this review

Thank you for your review. We are happy that you liked our rooms and found the location convenient. In regard to windows, we had some of the rooms double glazed, and we will do some more, possibly in the room you have stayed. Please let us know if you are coming again and we can go through accommodation option to... More 

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