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The Cleveland

Certificate of Excellence
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39 - 40 Cleveland Square, London W2 6DA, England
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The Cleveland
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The Cleveland
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404 reviews from our community

Traveler rating
    133
    197
    50
    12
    12
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123
142
16
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cymru / Wales
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Situated on a quiet road and barely noticeable from the outside, the Cleveland was welcoming, clean and comfortable. We were fortunate enough to have a room at the top of the house - not served by the lift - which made it even more quiet and private. The studio was comfortably furnished and the small kitchen area hidden within the... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. You are most welcome! We figured that after their journey our guests want to go straight to the room that is why we showed you in and also explained what is there and how it works. We are happy that you have enjoyed your stay. Thank you for your remarks about our staff, we appreciate... More 

Oxford, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Located in a quiet but convenient place, the room was quite lovely and clean, and the staff are really nice. Breakfast was delivered to our room every day which made the mornings easier. Part of the facilities were a tiny bit of old but that's the only weakness. Generally speaking, we did enjoy staying there.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay. It nice to read that you have found our staff friendly and that you enjoyed the breakfast. I am not sure which facilities did you find a bit oldish but this year we are changing the carpet in the corridors, mattresses in all rooms, refreshing the... More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The staff are very professional and polite. Local knowledge was very good so were able to direct us to the best restaurants and local shops. They called a taxi for us to get to the bus station which arrived on time and got us to our destination without any problems. Room was very clean and had everything required to have... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you enjoyed your stay and found both our services and rooms first class. We are looking forward to hosting you on future occasions. Meanwhile, Happy Easter! Kind regards, Marcin Jagodzinski More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very friendly staff, clean and tidy little room, lovely kitchenette. Clean bathroom, hot water. Good complimentaries. Good location although a bit too scary neighbourhood late at night. Will stay there again

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you enjoyed your stay and that the amenities and cleanliness met your expectations. The neighbourhood is very quiet at night (due to lack of main road) and might seem scary but this is as far as it gets, it does not make it dangerous. We are looking forward to seeing you... More 

Wakefield, Massachusetts
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Was a nice quiet place to stay. On a dead end street in the Cleveland Square neighborhood. Entire area is white marble and attractive architecture. A short walk to Bayswater station and Paddington station with shopping and resturants all around. Hyde park was about a 5 minute walk. Staff was so friendly and willing to help with any and all... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are glad that you have enjoyed your stay. The area is indeed very beautiful and we are ourselves enjoying the peacefulness of the street outside. I suppose we are pretty lucky to be a hotel in central London with hardly any traffic outside. Thank you for your kind word about our staff, it is... More 

Glenrothes, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Beautiful building, spotlessly clean public area as well as bedroom and bathroom. Ideally situated for seeing the dights, very friendly and helpful staff. Brilliant as a base for exploring. Would stay again and recommend to friends

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay and appreciated the hard work of both housekeeping and reception. We do hope to host you again on future occasions. Kind regards, Marcin Jagodzinski More 

Buenos Aires, Argentina
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We want to thank specially Martin's assistance all the time. Martin is very proffessional and a very kind person. The hotel is wonderfull, excellent service. The Cleveland is near metro stations and near Bayswater street.

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. I am happy that you have enjoyed your stay and that I could be of assistance. It is a pity you stayed just short time, hopefully next time you will be able to stay longer with us. We are looking forward to hosting you again. Kind regards, Martin More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed in room 6 in the basement; outside the window is an enormous aircon unit for the building that hums all through the night -- for me it was just a bit too loud and intrusive. i imagine it would affect many rooms. Everything else was fine but for the money I expect peace and quiet.

Was this review helpful? Yes 1
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are sorry that the room was too noisy for you. If you would like to stay with us in the future, please advise us upon booking that you have do not like room 6 due to noise and we will make sure to allocate you in one of the rooms where this issue does... More 

Ledbury, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Cleveland for two nights on a deal from a travel website. As such it was very good value for money. The staff were welcoming and efficient. Our room, although small, was very well appointed with a good kitchen area; microwave, hop and sink. We even had washing up liquid. Unusually for a hotel room the lighting... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay with us and found the kitchenette useful. We are looking forward to host you again on future occasions. Should you like a bigger room, I would suggest to book an Executive Studio Suite. It has the same facilities but offers more space. Kind regards, Marcin Jagodzinski More 

San Antonio, Texas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I love this place. The staff is amazing and the hotel is very warm, inviting and comfortable. I stayed there three times (5 nights each trip) on business and look forward to going back next week. The neighborhood is beautiful and its a short walk to Paddington Station.

Was this review helpful? Yes
Marcin_Jagodzinski, Assistant Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you like our hotel and you have decided to be coming back. If there are rooms you like less, please let us know upon reservation and we will make sure to allocate you in the more appropriate ones. We are looking forward to hosting you again. Kind regards, Marcin Jagodzinski More 

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