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The Cleveland

Certificate of Excellence
Hotel website
39 - 40 Cleveland Square, London W2 6DA, England
Special Deal
Free breakfast with your stay
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1 room 1 guest
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458 Reviews from our TripAdvisor Community

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Traveler rating
    150
    224
    58
    14
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Minehead, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I booked this hotel as a surprise treat for my Mother's birthday - she was very pleased. It is a short and pleasant walk from Paddington stations, Bayswater and Queensway tube stations and Hyde Park. The area is very nice and quiet and the staff, both before and during our stay, were helpful. The Queen bed was very comfortable; the... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you liked our hotel and your mum had a nice Birthday. Will we see you next year as well? ;) Kind regards, More 

SINGAPORE
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Very well located in central London - walking distance to Oxford St and other attractions. The room are clean. Small bathrooms. Have to order breakfast overnight. tea and coffee making facility in the rooms. Staff were polite but overall service rather erratic. Requests went unanswered and need a few reminders. Unlikely, I'll be back.

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you found our location and appreciated the state of the rooms. We take the orders for breakfast earlier as we need to prepare them beforehand. We are sorry that your request went unattended, it must have been very busy at the reception. We usually try to meet the requests as promptly... More 

wolverhampton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

this is a great hotel, effect for us, everything was in the room that we needed for our stay, the staff were excellent, after an issue with booking.com this hotel helped to make our stay perfect, would highly recommend and would stay again! Clean and spacious room 15 with a balcony, and the beds were extremely comfy perfect after long... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you enjoyed your stay and that we were able to accommodate you comfortably. Thank you for a kind word about our staff, we do appreciate that. We would like to have a chance to host you again in the future. Kind regards, Marcin Jagodzinski More 

Los Angeles
1 review
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel on my phone at the last minute upon my arrival in London Heathrow. Took the Heathrow Express to Paddington Sta. and then a quick taxi to the hotel. The Staff (Andre) greeted me outside and assisted me with my bags, so friendly so accommodating. In no time I was settled into my room, room#5 however be... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that we could accommodate you comfortably and that we made such a nice impression. We appreciate your kind word about us and we would like to offer nothing less about you. It is a pleasure to have such a nice guest and we hope we will have a chance to host you... More 

Hoorn, The Netherlands
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When visiting London we like to stay at the Cleveland hotel in Bayswater. The hotel is clean, the rooms are spacious, the bed is great. The location of the hotel is perfect, near the underground, near Kensington park, palace. Of course there are other great hotels, we stopped looking and book a room at the Cleveland.

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. It is nice to see that we can meet someone's expectations on all the levels - the room, the space, the bed, cleanliness, location etc. We would really like a chance to host you again, at least for a cup of coffee. Kind regards, Marcin Jagodzinski More 

Los Angeles, California, United States
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 20, 2015

My extended family of 10 (!!) stayed the The Cleveland in June 2015. Since we were such a large party, our families were spread throughout the hotel. We had two family rooms on the upper floor (accommodating two adults and two children in each room) and one room for my parents, who are seniors. Originally, my parents were placed in... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you very much for your thorough review. We are happy that you enjoyed your stay with us. Thank you for your kind word about our staff. We are here to help and if there is something wrong (like the room on top floor for your parents) we will always do what we can to correct it. In regard to... More 

Mexico City, Mexico
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 20, 2015

I stayed with my friends for 4 nights and the hotel is wonderful. The rooms are big and have their own kitchenette which is great if you want to have your own food. Our room had a queen size bed and a sofa that turned into a 3rd bed. We were a group of 6 boys and both rooms were... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you had a nice stay with us. It is nice to hear that the rooms met your needs and you liked the breakfast and the kitchenette. Our location is not in the heart of London but it is still in the center, only short ride with the tube to Piccadilly... More 

Baku, Azerbaijan
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 13, 2015

We stayed there for 6 nights in June 2015. Reserved a room for 4, and stayed on 3rd floor. Room is very clean, bed is large and comfortable. Kitchen and bathroom are clean and very comfortable to use. Service is great, providing free iron and ironing board upon request.Location is excellent, 10 minutes walking to Hyde Park, Lancaster Gate bus... More 

Was this review helpful? Yes 2
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. Great hotel, great location and, most importantly, a great guest :) Thank you for your recommendation and we are looking forward to seeing you again. Kind regards, More 

Hobart, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

The hotel is on a very nice quiet street close to Paddington railway station and Hyde Park. Our room was a good size, nicely furnished and it even had a built-in kitchenette which was concealed in one of the cupboards. The breakfast was delivered to the room and was generous in size and very good. The staff were very helpful.... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad to see that you liked our hotel, it's location, facilities and size of the room. Thank you for your kind word about the staff, we do appreciate that. We would be more than happy to host you on future occasions. Kind regards, Marcin Jagodzinski More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 7, 2015

I've stayed at this hotel a number of times and each time it's been clean and tidy and quite peaceful. The staff are always very welcoming and helpful and it adds to the charm of this independent hotel. Breakfast is delivered to your room on a tray, the contents of which you select when booking in from a tick list.... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad to see that you are happy with our hotel, our service and standard. We are even more happy that you are coming back to us. We will certainly be happy to host you again. Kind regards, Marcin Jagodzinski More 

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