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The Cleveland

Certificate of Excellence
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39 - 40 Cleveland Square, London W2 6DA, England
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Free breakfast with your stay
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The Cleveland
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California, United States
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My extended family of 10 (!!) stayed the The Cleveland in June 2015. Since we were such a large party, our families were spread throughout the hotel. We had two family rooms on the upper floor (accommodating two adults and two children in each room) and one room for my parents, who are seniors. Originally, my parents were placed in... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you very much for your thorough review. We are happy that you enjoyed your stay with us. Thank you for your kind word about our staff. We are here to help and if there is something wrong (like the room on top floor for your parents) we will always do what we can to correct it. In regard to... More 

Mexico City, Mexico
Level Contributor
10 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed with my friends for 4 nights and the hotel is wonderful. The rooms are big and have their own kitchenette which is great if you want to have your own food. Our room had a queen size bed and a sofa that turned into a 3rd bed. We were a group of 6 boys and both rooms were... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you had a nice stay with us. It is nice to hear that the rooms met your needs and you liked the breakfast and the kitchenette. Our location is not in the heart of London but it is still in the center, only short ride with the tube to Piccadilly... More 

Baku, Azerbaijan
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there for 6 nights in June 2015. Reserved a room for 4, and stayed on 3rd floor. Room is very clean, bed is large and comfortable. Kitchen and bathroom are clean and very comfortable to use. Service is great, providing free iron and ironing board upon request.Location is excellent, 10 minutes walking to Hyde Park, Lancaster Gate bus... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. Great hotel, great location and, most importantly, a great guest :) Thank you for your recommendation and we are looking forward to seeing you again. Kind regards, More 

Hobart, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is on a very nice quiet street close to Paddington railway station and Hyde Park. Our room was a good size, nicely furnished and it even had a built-in kitchenette which was concealed in one of the cupboards. The breakfast was delivered to the room and was generous in size and very good. The staff were very helpful.... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad to see that you liked our hotel, it's location, facilities and size of the room. Thank you for your kind word about the staff, we do appreciate that. We would be more than happy to host you on future occasions. Kind regards, Marcin Jagodzinski More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel a number of times and each time it's been clean and tidy and quite peaceful. The staff are always very welcoming and helpful and it adds to the charm of this independent hotel. Breakfast is delivered to your room on a tray, the contents of which you select when booking in from a tick list.... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are glad to see that you are happy with our hotel, our service and standard. We are even more happy that you are coming back to us. We will certainly be happy to host you again. Kind regards, Marcin Jagodzinski More 

Glasgow, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Lovely hotel, central location, clean and tidy, close to attractions like bus tours, Hyde Park and Kings Cross station, and also close to the tube no complaints, easy to find, would stay again, visited with friends

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

And that makes us very happy as well. Thank you for your review. It is nice to see that your stay went great. We hope that you will decide to stay with us again on future occasions. Kind regards, Marcin Jagodzinski More 

Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 30, 2015

Despite having fairly good ratings I found it to be quite average compared to other places. Room is okay and clean enough but nothing special. Wifi is free of charge but quite slow. I typically chose my London place by price and location. I got a fair rate and the Cleveland is conveniently located to Paddington but if you'd be... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you were fine with our hotel. Should you like to stay with us again, please ask upon reservation for a room on upper floor given the basement room was not to your liking. We will do our best to allocate you in preferred room. We are indeed about 10 minutes walk... More 

Huntsville, Alabama
2 reviews
3 of 5 stars Reviewed June 25, 2015

This review is for Room 25 which has a kitchenette and a sleeper sofa. Americans should realize that the coffee and tea service in the room is a hot water kettle that needs an extension cord and the furniture moved to plug in for use. The microwave is the best option for your instant coffee and real coffee is available... More 

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay and that you found our location convenient. We appreciate the kind word about us as well. We have a friendly and helpful approach and it is nice to see when it returns to us, which it definitely did from you. In regard to the lift, it... More 

Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 24, 2015

We traveled with our two children (ages 11 and 7) and thoroughly enjoyed our four night stay. The staff were friendly and helpful, and our room (room 15) was large enough that we were not tripping over each other. The children's fold out beds were separated from the main bedroom by a 3/4 wall. Our balcony spanned the entire length... More 

Was this review helpful? Yes 1
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay. Thank you for your kind word about us and about our staff. We do find it important to be friendly and helpful so we appreciate when it is noticed. In regard to the location, well, what can I say, we enjoyed ourselves very much. We are... More 

North Yorkshire, United Kingdom
1 review
5 of 5 stars Reviewed June 19, 2015

Hotel is absolutely fine, no complaints about anything, quiet area if that's what you're looking for. We had a lovely balcony at the front of the hotel, all I would say is be careful of you have small children in this room as the wall is very low, don't let them outside at all.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are very happy that you have enjoyed your stay and our balcony as well. We do advice all the guests not to let their children on the balcony and keep the balcony doors closed, as children will not be able to open them themselves. We are hoping to have a chance to host you... More 

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