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The Cleveland

Certificate of Excellence
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39 - 40 Cleveland Square, London W2 6DA, England
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Free breakfast with your stay
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The Cleveland
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The Cleveland
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428 reviews from our community

Traveler rating
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    53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Cleveland is a very good spot for accommodation close to the main transport line, and without being excessively priced. The front desk is very hospitable and friendly. If you're looking for a convenient place to stay, without paying excessive night rates, the Cleveland is a terrific choice. I'll be back!

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

This was the first night away with our 7 week old daughter. The staff were helpful & accommodating. The room was simple and well laid out. The kitchenette is a great addition. Breakfast is generous and was delivered right on time. Nice quiet location.

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Morris Plains, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great room (we stayed in an Executive Studio Suite located on the top floor - lots of light and a very good size). A bit confusing to find, but a hotel employee shows us the way. Very clean and friendly staff. Wonderful location; we loved the beautiful square, being able to walk to Notting Hill, Hyde Park/Kensington Gardens, and Paddington... More 

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay. We appreciate that you found the rooms clean and staff helpful. This is an old building (actually two connected) that is why it can get confusing sometimes, that is also why we show our guests to the rooms. Our staff live in London and know the... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

This hotel was conveniently located at 10 min walk from Padington Station, connection to Hop on Hop off bus stop and local shops and pubs Quiet and safe neighborhood where you can sleep the window opened and still have a great quiet night sleep All around great service and accommodating staff

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay and found our room satisfactory. We do have few rooms at the lower ground level. They offer the same space and facilities as all the other rooms but the view is indeed limited. If you would like to stay with us again please let us know... More 

Hamburg, Germany
Contributor
19 reviews 19 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a long weekend in the Cleveland. The location is great for sightseeing in London. Close to all the main sights, yet quiet and relaxing. The staff was fiendly and helpful. The standard of the room was OK, but nothing special, a typical 3 star standard. Be careful with the executive studios, they are located below ground level, they... More 

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you have enjoyed your stay and that you found our staff helpful and location useful. Indeed some of our rooms are located on the lower ground. If you have a preference not to stay there, please let us know upon booking and we will let you know if we can allocate... More 

Antrim, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Staff were brilliant very good customer service skills polite courteous prepared to go the extra mile to help us. Hotel room (room 15) was fabulous. Very tastefully decorated and designed by someone who knows how to work a space to its maximum. The bed was huge and very comfortable. The shower was very powerful and always hot, the balcony terrace... More 

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We re happy that you have enjoyed your stay. Thank you for your remarks about the staff, we are happy that we could help. In regard to the extractor, it is a system which has a few big fans on the roof which are then connected to the rooms. We will check if everything is... More 

Casablanca, Morocco
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 weeks ago

We were extremely pleased with our stay at The Cleveland hotel. Very nice staff, very helpful with directions and assistance. Our room was very large and clean. Great confortable bed. Linens were very clean, the small kitchen very handy for early breakfast. But most of all location, location, location. 2 blocks from the main road leading by bus or subway... More 

Review collected in partnership with this hotel

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you found your stay pleasant. We appreciate the remarks about staff and cleanliness as we put a lot of attention to these things. As for location, well, we enjoy it ourselves. It is not far from whatever you might want to get to but around here it is nice and quiet.... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

when I booked it I thought that it's far from services and Resturants But It was great, quite and good value for money I stayed in several hotels at the same area but this one was the best I did liked that the elevator wasn't able to go to our rooms floor but the stuff were friendly and helped us... More 

Review collected in partnership with this hotel

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you liked our hotel. It is true that it might seem that is far from services but in the end it is only 5 minutes walk from a high street (Queensway) and there are also few corner shops and restaurants even closer. We like this arrangement even more as the area... More 

Southampton, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Good staff who represented the hotel well. Shame that the blinds in the room didn't work in room 31 so it was like sleeping in daylight. . Apart from that the room was clean and well presented. the fact that the lift didn't go to the room didn't matter.

Review collected in partnership with this hotel

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are happy that you found our staff professional and well prepared. We are also happy that you liked the arrangement of the room. Thank you for your remark about the curtains. We were considering installing them but the sloppy ceiling in that room makes it not possible. We are looking into getting better blinds... More 

Melbourne, Australia
Top Contributor
105 reviews 105 reviews
62 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed two nights in what was advertised as an Executive Suite. The "suite" consists of a small room with a small, but adequate, bathroom (no bath, shower only) and a "kitchenette" in a 1.8m by 1.3m by 0.8m cupboard. Squeezed into this space is a small fridge, a microwave, a small sink and a 3 plate electric stove. There is... More 

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Marcin_Jagodzinski, Sales Manager at The Cleveland, responded to this review

Thank you for your review. We are sorry that our room did not meet your expectations. The kitchenette is indeed placed in the cupboard, as it can be seen on our pictures online. We would like to have the possibility to place it in a separate room and call it a kitchen but unfortunately it is not possible - hence... More 

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