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Charlotte Guest House

Certificate of Excellence
195 - 197 Sumatra Road | West Hampstead, London NW6 1PF, England
Hotel amenities
Charlotte Guest House
Best prices for: 1 room 1 guest
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Ranked #84 of 684 Specialty Lodging in London
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
JonasanJujube Eldersburg, Maryland
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442 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eldersburg, Maryland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed at Charlotte Guest House for 7 nights from 5/9 to 5/15 as a solo traveler for vacation purposes. The guest house consists of a few different little townhouses, and my room was a small room fit for one person, with a single bed, a desk, and sink. The buildings are shared bath so be aware of that when... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I am currently staying at the guest house in a room which is most definitely nothing whatsoever as advertised. The furniture is all broken, the sink dirty, a cat in the hall way, I am sleeping in my clothes as it's so disgusting. We are in one of their other houses (not pictured) which is more like a half way... More 

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Kenneth F, General Manager at Charlotte Guest House, responded to this review

Dear Katysna and our Tripadvisor reviewers: We strongly value our guest’s comments and suggestions and would like to assure you that all feedback is taken into consideration and reviewed. In regards to the above review, we need to clarify and highlight for our fellow readers some points in this review. Mr Christopher (husband of reveiwer) checked in to the Guest... More 

Gothenburg, Sweden
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A nice place, nothing fancy, shared bathroom, but all clean and functional. you have to wait for brakfast but always get a smile with the nescafe or tea. Wifi only in some rooms. If you have any problem they will do their best to solve it. Nice area, with cafes and pubs, easy to get anywhere with tube, overground and... More 

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Chester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 7, 2015

The good: The woman on reception was exceptionally kind and welcoming. Her customer service was superb, she could even advise you on London sightseeing. The bed linen and towels were very clean. The bathroom was clean, we paid extra for an en-suite. The bad: The beds were a little lumpy; the mattresses need replacing. The rooms pictured on the website... More 

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Rio de Janeiro, Brasil
Top Contributor
50 reviews 50 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 5, 2015

It was very eassy to arrive from Heathrow by tube. It's a nice guest house with a simple but clean and confortable room. The staff was very helpful and kind, and the breakfast was delicious. Will stay again for sure!

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bournemouth
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2015

We simply wanted a Good nights sleep, but we were given a room which backed on to the train tracks, which ran for 24 hours. The springs in the mattress could easily be felt. The shared shower room had been made from part of the room and you could hear everything. We were not at all happy and did not... More 

Was this review helpful? Yes 1
Kenneth F, General Manager at Charlotte Guest House, responded to this review

Dear Mrs/Mr You willingness to share your thoughts is appreciated. We are very sorry that you found it difficult to sleep. This is the second time you are staying with us in 2015. We are quite sure you are familiar with the Thameslink Train service running in our neighborhood. On your previous visit with us, you stayed in a separate... More 

Hamilton, New Zealand
Contributor
19 reviews 19 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 15, 2015

I have actually stayed here over a year ago, but it was such a brilliant stay that I think a review is overdue. I stayed with my boyfriend as we had business in London and even though we live near-ish, we wanted somewhere that allowed us to be in the city center quickly. Somewhere not expensive but nice. My boyfriend... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2015

its something you dont expect from a guest house. Simply one of the best breakfast , decent size room and lovely staff. I was also helped with London attarction and some real good eateries around recommended by one of the staff member.

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Novo Hamburgo, Brazil
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

First of all,breakfest included and it was delicious,you get all you paid for and the rooms are ver comfortable,staff is very kind and polite,and help you whatever you need.Close to lots of restaurants and markets and a train station.I stayed there with my friend.We both enjoyed.Wi-fi is very good.

Review collected in partnership with BudgetPlaces

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GLASGOW
Contributor
13 reviews 13 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 20, 2015

I had a one night stay here as I was in London on business but not on expenses so was looking for somewhere cheap but acceptable. I had booked a room with private facilities but was given a room in the main building with a shared bathrom. That's something I haven't had for years, but it wasn't a problem as... More 

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