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Charlotte Guest House

Certificate of Excellence
195 - 197 Sumatra Road | West Hampstead, London NW6 1PF, England
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Charlotte Guest House
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Ranked #84 of 692 Specialty Lodging in London
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Xenia C Moscow, Russia
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460 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
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    (460)
  • Mar-May only
    (127)
  • Jun-Aug only
    (116)
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    (104)
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Moscow, Russia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this guesthouse only for 2 days, but it was pretty enough to evaluate both its pros and cons. I believe that for the reasonable price (comparing with London prices, of course) you get many advantages: - convenient location (3-5 minutes from hotel to the tube (both underground and oerground), 10 minutes by tube to Baker street, Westminster,... More 

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Southampton, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my best friend were attending a gig at Wembley Stadium and found this place a couple of days before hand. It was absolutely lovely! You definitely get more than you pay for! The staff were welcoming and lovely from the minute you walked through the door, nothing was to much of a fuss! The breakfast included within our... More 

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Rugby, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After having this place booked for just under a year, as we are seeing Ed Sheeran, while we are on the otherside of the world with limited internet connection (which they were aware of!) they decide to pre auth our card. The cash was there to be pre authd despite us not being aware this was going to happen, yet... More 

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Kenneth F, General Manager at Charlotte Guest House, responded to this review

Dear Jillybeanbob and our Tripadvisor reviewers: We strongly value our guest’s comments and suggestions and would like to assure you that all feedback is taken into consideration and reviewed. In regards to the above review, we need to clarify and highlight for our fellow readers and Miss Heath some points in this review. You made the reservation 30th of November... More 

Burriana, Spain
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2015

Our experience there was formidable. The reception is the central building where is the breakfast service, the staff was friendly, they speak english. Our room was in a other house in the same street.

Was this review helpful? Yes 1
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 6, 2015

We treated ourselves to a couple of days in London. We needed somewhere in our price range to stay the night. We hunted around on the Internet and came up with Charlotte Guest House.. We read all the lovely comments and thought for the price it sounded to good to be true. . We'll it wasn't... The rooms really are... More 

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Lohja, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 5, 2015

I stayed at the guesthouse with two friends for four nights in February 2015. It was a room for three people with a bathroom.The first thing we noticed was old drab furniture - nothing like in the pictures. It was clean though, although later, as one of the shelves over the washbasin got loose, we noticed that the glass shelf... More 

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Eldersburg, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 25, 2015

I stayed at Charlotte Guest House for 7 nights from 5/9 to 5/15 as a solo traveler for vacation purposes. The guest house consists of a few different little townhouses, and my room was a small room fit for one person, with a single bed, a desk, and sink. The buildings are shared bath so be aware of that when... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 2, 2015 via mobile

I am currently staying at the guest house in a room which is most definitely nothing whatsoever as advertised. The furniture is all broken, the sink dirty, a cat in the hall way, I am sleeping in my clothes as it's so disgusting. We are in one of their other houses (not pictured) which is more like a half way... More 

Was this review helpful? Yes 1
Kenneth F, General Manager at Charlotte Guest House, responded to this review

Dear Katysna and our Tripadvisor reviewers: We strongly value our guest’s comments and suggestions and would like to assure you that all feedback is taken into consideration and reviewed. In regards to the above review, we need to clarify and highlight for our fellow readers some points in this review. Mr Christopher (husband of reveiwer) checked in to the Guest... More 

Gothenburg, Sweden
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 26, 2015

A nice place, nothing fancy, shared bathroom, but all clean and functional. you have to wait for brakfast but always get a smile with the nescafe or tea. Wifi only in some rooms. If you have any problem they will do their best to solve it. Nice area, with cafes and pubs, easy to get anywhere with tube, overground and... More 

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Chester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 7, 2015

The good: The woman on reception was exceptionally kind and welcoming. Her customer service was superb, she could even advise you on London sightseeing. The bed linen and towels were very clean. The bathroom was clean, we paid extra for an en-suite. The bad: The beds were a little lumpy; the mattresses need replacing. The rooms pictured on the website... More 

Was this review helpful? Yes 1
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