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Holiday Inn Express London-Newbury Park

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713 Eastern Avenue | Newbury Park, London 1G2 7RH, England
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1 room 1 guest
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Holiday Inn Express London-Newbury Park
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372 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Midlands, UK
Level Contributor
164 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The free wifi was so slow as to be unusable and was slower than the available 3G service. I was out for the morning and left the 'please make up room' sign on my door in the afternoon the room had not been made but I needed a rest so put the 'DO NOT DISTURB' sign on. I was not... More 

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know what we were expecting when we got there but we were pleasantly surprised for sure. We stayed here (family of five) for 4 nights and it was lovely. We arrived at midnight but the manager who greeted us seemed chirpier than ever :) One room had a double and a sofa bed and another room had twin... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in July / Aug 2014. We came back in 2015 June / July. Deal was good considering the tourist season. One member of the staff remembered us even after a year and welcomed us warmly. Check inn and check out fast and simple. Reception staff very friendly and helpful. Location is good. Close to Underground station. Couple... More 

Was this review helpful? Yes 1
B'ham
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The location for me was really good as it was not too far from my family's house. The room and was nice however I wouldn't rate this as a good hotel...I encountered a few problems and the front desk being one of them especially the duty manager. He was not helpful and was very critical about my complaints. If you... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Rani83, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be good and our rooms to be nice. However, we would like to apologize for the less than satisfactory level of service you received from our staff and for falling short of... More 

Sleaford, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After paying the £5 per night parking which isn't as secure as they lead you to believe! Even though I had already payed for my room upfront I was asked if I wanted to go to my room I would have to provide a card so they could put a £30 hold on it I case I damaged the room!... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Toby E, Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Karen G. Case Manager IHGCare More 

Bonn, Germany
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 26, 2015

it was an awesome experience. All front desk staff was extremely helpful, proactive, friendly. The hotel itself is very clean room good size and comfort. Since it's a hotel located in the suburbs, and after a long day walking in London, you don't have strength to go out for dinner: the options are the hotel restaurant ( few option tough,... More 

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Hornchurch, England, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 26, 2015

Having to pay £5 to park in the hotel's own car park was not a nice welcome, especially as the credit card option didn't work. However, I had a lovely room with a comfortable bed and an excellent bathroom which had blue lights for the night visit! The room was quiet (requested) inspite of being on a very busy main... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Jane M, Thank you for writing a review about your stay with us. We are pleased to know that you found our rooms to be lovely and our beds to be comfortable. However, we would like to apologize for the issues you had with our parking. It is also regrettable that your breakfast experience was less than satisfactory. Reviews... More 

Bury St. Edmunds, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

On arrival here I noticed how clean and fresh the place looks. The desk staff were very polite and knowledgeable very professional. The room is a good size, very clean. The whole hotel was extremely clean throughout. My only negative is the food options, very basic menu and a bit pricey for the average worker like me. Breakfast was very... More 

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Cape Town, South Africa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 16, 2015

Only thing we can comment on negatively is the location and breakfast. Although a bit far from London Central, it is close to the tube station (our timing was bad as we struck the tube strike on 9/07/2015 and had to walk a lot to get to the hotel). As commented by others, the breakfast is unimaginative - same beans... More 

Was this review helpful? Yes 1
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2015 via mobile

The room was great nice bed. But scrambled eggs and beans are good but not every day. Room was very nice and quite. People at desk very helpful. Would stay there again. It was a little far from the O2 centre where every thing was happening. But I appreciated the bed when I got in at night

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Richard P, Thank you for leaving a review about our hotel on the TripAdvisor website. We value each feedback as this will allow us to identify areas that may benefit from additional attention. It is good to learn that you liked your room accommodations. Thank you for noting our helpful staff. This indeed inspires us to continue what we... More 

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