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Holiday Inn Express London-Newbury Park

3.0 of 5 Hotel   |   713 Eastern Avenue | Newbury Park, London 1G2 7RH, England
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Holiday Inn Express London-Newbury Park
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Ranked #426 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed 1 week ago
Jess4596
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264 reviews from our community

Traveler rating
    60
    142
    46
    12
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 1 week ago

the rooms here are an average size, but spotless and well-presented. the pillows are labelled soft and firm so you can choose whichever will keep you comfiest, and the bathroom door can close to create a mini toilet so you can go without disturbing your partner in the shower!! The location is great because it's more reasonably priced when you... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here at the end of august for one night for a stop over on travel, on check in we were asked to pay a £30 deposit despite paying upfront for the room when booked. The room was small and very basic, the walls were so thin you could hear every single sound and the hairdryer was as powerful as... More

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IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear englishrosebakery, Thank you for your recent stay with us and reviewing our property. I am glad to hear that our location worked for you and that you found our staff commendable. However, we sincerely apologize if you found our rates higher than what you have expected. We greatly appreciate your feedback as this gives us the avenue to improve... More

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed in July for 2 weeks at different times. Underground station is just 5 mins walk. There is a food store adjacent to the hotel and its a boon. For people who like Indian food there are 2 good restaurants very close to the hotel. Taxi service well arranged through the front desk. Reception staff very courteous and helpful. Hotel... More

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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Checked in last night. The location was ok. The hotel looked ok from the outside. Inside it felt as though this was going to be a good night's stay. Got past the check in, walking down the corridors, they didn't smell very nice. Got to the room, small and appeared clean. Nothing less than what I expected for a budget... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Mohammed M D, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in... More

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed at the Holiday Inn Express in Newbury Park on July 2, 2014. We booked this hotel for the convenience of the underground services near by and also since it was close to my husband's grandmother. We were pleasantly surprised! The room was small, but extremely comfortable and the bed was great!! I was able to get a great... More

Was this review helpful? Yes 2
Rhodes Town, Greece
Top Contributor
124 reviews 124 reviews
50 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed in the hotel for 5 nights in July and I can say that I will not stay there again! First of all, i was 600 pounds overcharged and I had found out by chance before going there. Although the mistake was immediately recognised, this cost me a long international call. When we arrived at the hotel, I was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Catherine70, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to... More

Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed July 6, 2014

If you have stayed in any Holiday Inn Express before, then you'll know what you are going to get here. Ideally located for a London business trip, it is a little cheaper than staying further into Town, which is great for a company budget. Rooms and showers in any Holiday Inn Express are always good. Breakfast is fine and is... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear HenryWilson, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am very delighted to hear that our location worked for your travel needs and that you found our rooms, breakfast selection and staff highly commendable. It is always hugely motivating on our end to receive such feedback from our valued... More

ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 5, 2014

Me and my daughter stayed here in June for 3 nights. Check in was fast and all the staff were so nice and helpful through out our stay. The food in the restaurant was really nice. Only bad thing was coffee at breakfast was not great. But overall will definitely will be back

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cambridge
Top Contributor
60 reviews 60 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 13, 2014

Always find that this chain provides a good standard in the bedroom and the choice of pillows is nice. The staff were very pleasant and obliging. My room wasn't too noisy but hey this is London and you aren't paying Ritz prices. Breakfast continues to be a non event . Sorry lack of choice and solid scrambled egg doesn't do... More

Was this review helpful? Yes 2
Julio-Marques1, Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Richard, thank you for your kind comments. I am sorry we fell short on your expectation regarding our free breakfast. The items in the buffet are of a standard nature across the entire Express brand. We feel that the product on offer is in fact of excellent quality taking into consideration this is a FREE Continental style breakfast with... More

Monmouth, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 12, 2014

Accommodation was excellent. In house restaurant served ersatz food heated up from frozen. Appalled that a hotel chain can wantonly serve such bad food. My advice to anyone is to stay here room only. To Holiday Inn..........my advice: Outsource your catering.

Was this review helpful? Yes
Julio-Marques1, General Manager at Holiday Inn Express London-Newbury Park, responded to this review

Dear Monmouth, Thank you for your recent comments. I would like to apologise if you felt our food delivery fell short on your expectations. We do provide a simple menu, cooked from fresh, unfortunately in this occasion we seemed to have disappointed with the choice you've made. I can assure you we will revise our menu items in order to... More

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Additional Information about Holiday Inn Express London-Newbury Park

Address: 713 Eastern Avenue | Newbury Park, London 1G2 7RH, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London-Newbury Park 3*
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Also Known As:
Holiday Inn Express London-Newbury Park Hotel London
Holiday Inn London
London Holiday Inn
Holiday Inn Express London-Newbury Park England

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