No-one at 'reception'. No lift. No air conditioning. No tv channel in english (apart from sky news), bedside lamp broken. Tiny rooms. No water in room, mini bar fridge broken and empty. The whole 3rd floor stinks of cigarette smoke. This is a place that that no-one cares about. Awful. Properly awful.

I was not expecting five star luxury for the price, but I was distressed by the absolute lack of cleanliness. There was damp on the curtains and the wall by the window. The shower had not been cleaned prior to my arrival-- there were several clumps of hair in the cubicle. There was some sort of stain on the bedsheets,... More

Easy check in. It was my first visit to london but The receptionist suroz was really helpful as he was in the hotel all the days i stayed there and helped me with locations and gave me helpful recommendations. The room was clean. I was in the top floor. The only problem was no lift but i didnot care as... More

Check in was easy (I guess) as you had to fill in a form whilst the receptionist was half interested in what you were asking and half interested in browsing the internet. I asked for a wake up call for 6am - as a backup to my own alarms and it never came. My alarm woke me up at 5:45,... More

We should have read the reviews - they are all correct. The rooms are fine, a bit dated, but there are a number of things that tainted our two night stay. 1) Shower in our (first) room had no cold water going into the mixer. 2) When we asked to shift rooms to one with a working shower, there was... More

I normally leave a detailed review to try and help fellow travellers with an objective overview to help informed decisions. However, this hotel is a shocker - go elsewhere!

We stayed here overnight in January 2012 due to hospital appointments and were looking forward to having somewhere good to relax. ...Absolutely disgusting, never a four star rating! Nothing good about it. Very tired dirty and run down. 84 steps including front steps to fourth floor bedroom number 3. No hot water, bulbs not working in bedside lamp or entrance... More

One of the bay trees is dead at the front, should have known from there....1 reception staff with no uniform, quite helpful but totally let down by the facilities?!! Nothing opulent about the Opulence, tramped up 7 flights with our suitcases to find the most cramped double (?!!) room, could only get in on 1 side, nearly everything broken,past its'... More

There isn't enough room on the internet to describe how awful this so-called 'hotel' was. The carpets were filthy, they had stained rooms, sleazy bathroom, greasy bed, garage sale furniture, rude staff and it was totally overpriced. I have stayed in much better backpacker hostels than this. It was also a very unpleasant experience for me personally as I had... More