We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 577 London accommodations

The Grainstore Apartments

4 Western Gateway | Excel Royal Docks, London E16 1BA, England
Hotel amenities
Save Saved
You added The Grainstore Apartments to your Saves list
The Grainstore Apartments
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
18%
Ranked #407 of 577 Specialty lodging in London
Write a Review

11 people have reviewed this hotel

Traveler rating
    0
    2
    4
    2
    3
See reviews for
2
2
2
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 12, 2012

Travelling with colleagues from the USA, we had stayed here before so booked an apartment for a trade show at Excel. Communication prior to our arrival was bad, which made me a little concerned. I had to constantly chase for confirmations and updates and all my calls and emails went unanswered. I finally received a confirmation (and apartment change) two... More

Was this review helpful? Yes 2
Aberdeen
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 15, 2012

Stayed here for a few nights on business and was checked-in - upon advising I would be arriving later - at the Grainstore but was actually staying a short walk away at the Westgate Apartments. All are much and such the same, apparently. Location is great if you're at ExCel but otherwise it's a bit remote. WiFi router didn't work... More

Was this review helpful? Yes 1
Malaga
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2012

Like other reviewers it took me a little while to find the Apartments as it's not a full hotel with reception and what have you. The staff once I located them were helpful and the room perfectly reasonable for a 3/4 star property, nicely appointed and comfortable. There are a couple of reasonable looking restaurants and bars nearby for a... More

Was this review helpful? Yes
Newbury
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 3, 2012

We booked this stay on line and the web site states arrival between 2 and 5. We organised to arrive at 4. Finding the place was really difficult with no real signs and a scruffy office. When we arrived we were told that the lady who needed to check us in had left and there was no one to do... More

Was this review helpful? Yes
Bournemouth, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 12, 2012

I stayed at the Grainstore when I attended a recent conference and exhibition at the ExCel Centre. The rates offered were far more competitive than the nearby hotels and I appreciated the flexibility of having my own lounge and kitchen. As other reviewers have indicated the reception/arrival experience was poor but keep in mind that this is not a hotel... More

Was this review helpful? Yes
Calvados, France
Contributor
14 reviews 14 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 7, 2011

I booked the Grainstore Apartments as I was on a business trip and thought the extra space and independence would be ideal. The taxi driver couldn't find the apartments, I couldn't find an entrance, and was left in a scruffy office for ages until someone eventually came, gave me an envelope with one sheet of paper and the key then... More

Was this review helpful? Yes 1
Leeds
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2011

Although the apartment was of a very high stsndard the customer service is appalling. This place is difficult to find, it claims no parking on the internet so we booked to park at London City Airport only to find a multi story a stones throw away for a third of the airport price on arrival. After finally gaining entry the... More

Was this review helpful? Yes 1
Matlock, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2010

Possibly the worst 'premium' hotel/apartments I have stayed in during my times in London. I have to travel to Canary Wharf every other week and end up staying everywhere in the Docklands (Hilton, Marlin, Discovery Dock, Brittania, etc.) Let's rack off the problems with my one night stay: the lights in the bathroom did not work, stains on walls and... More

Was this review helpful? Yes
Glasgow,
Top Contributor
60 reviews 60 reviews
36 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 21, 2010

My wife and I spent two days at the Grainstore Apartments in London's Docklands and they were very nice indeed. The staff were extremely helpful especially as we turned up on the morning all the roads around ExCel and that part of Docklands were closed for a big cycling event. They helped us get in to the Grainstore Apartments and... More

Was this review helpful? Yes
Perth Austalia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 29, 2009

We moved to the Grainstore Apartments following a trip to the English country side. We booked via a last minute type of site and recieved quite a good rate however it was all down hill from there! It was impossible to contact the apartments to seek any info prior to arrival. We had requested an apartment with NO stairs as... More

Was this review helpful? Yes 1

Been to The Grainstore Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grainstore Apartments

Also Known As:
The Grainstore Apartments Hotel London
The Grainstore Apartments Hotel
The Grainstore Apartments London, England
Address: 4 Western Gateway | Excel Royal Docks, London E16 1BA, England
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #407 of 577 Specialty lodging in London
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
A selection of spacious 1, 2, and 3 bedroom short let serviced apartments in Docklands, Excel London, E16 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda and CityZen so you can book your The Grainstore Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Grainstore Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.