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All 623 London accommodations

The Grainstore Apartments

4 Western Gateway | Excel Royal Docks, London E16 1BA, England
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The Grainstore Apartments
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Ranked #306 of 623 Specialty Lodging in London
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14 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
  • English first
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English first
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The apartment was clean and the staff was very helpful. Whenever I need help and I call the front desk, someone is always available to help. I'll definately recommend this place to my friends and family.

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

Was in London for the TOC Europe 2014 in Excel. Great location!!!!!! Grainstore is literally 30 seconds walk from the exhibition centre. The rooms are spacious and clean, Staff was very friendly and ready to help. Free and very fast Wifi which was a MUST for me because of work. The pictures here are different from what the rooms look... More

Was this review helpful? Yes 1
Isle of Skye, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 18, 2014

Booked in here whilst attending a trade show at the Excel. Zero service to the rooms, no bins emptied , no clean bed linen , towels, etc. The toilet didn't flush ( I fixed it several times during the stay) Various insects appeared under the door of the bathroom and I did find a few bites in the mornings! One... More

Was this review helpful? Yes 3
Las Vegas, Nevada
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 12, 2012

Travelling with colleagues from the USA, we had stayed here before so booked an apartment for a trade show at Excel. Communication prior to our arrival was bad, which made me a little concerned. I had to constantly chase for confirmations and updates and all my calls and emails went unanswered. I finally received a confirmation (and apartment change) two... More

Was this review helpful? Yes 2
Top Contributor
52 reviews 52 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 15, 2012

Stayed here for a few nights on business and was checked-in - upon advising I would be arriving later - at the Grainstore but was actually staying a short walk away at the Westgate Apartments. All are much and such the same, apparently. Location is great if you're at ExCel but otherwise it's a bit remote. WiFi router didn't work... More

Was this review helpful? Yes 1
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2012

Like other reviewers it took me a little while to find the Apartments as it's not a full hotel with reception and what have you. The staff once I located them were helpful and the room perfectly reasonable for a 3/4 star property, nicely appointed and comfortable. There are a couple of reasonable looking restaurants and bars nearby for a... More

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2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 3, 2012

We booked this stay on line and the web site states arrival between 2 and 5. We organised to arrive at 4. Finding the place was really difficult with no real signs and a scruffy office. When we arrived we were told that the lady who needed to check us in had left and there was no one to do... More

Was this review helpful? Yes 1
Bournemouth, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 12, 2012

I stayed at the Grainstore when I attended a recent conference and exhibition at the ExCel Centre. The rates offered were far more competitive than the nearby hotels and I appreciated the flexibility of having my own lounge and kitchen. As other reviewers have indicated the reception/arrival experience was poor but keep in mind that this is not a hotel... More

Was this review helpful? Yes 1
Calvados, France
16 reviews 16 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 7, 2011

I booked the Grainstore Apartments as I was on a business trip and thought the extra space and independence would be ideal. The taxi driver couldn't find the apartments, I couldn't find an entrance, and was left in a scruffy office for ages until someone eventually came, gave me an envelope with one sheet of paper and the key then... More

Was this review helpful? Yes 2
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 30, 2011

Although the apartment was of a very high stsndard the customer service is appalling. This place is difficult to find, it claims no parking on the internet so we booked to park at London City Airport only to find a multi story a stones throw away for a third of the airport price on arrival. After finally gaining entry the... More

Was this review helpful? Yes 2
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Additional Information about The Grainstore Apartments

Address: 4 Western Gateway | Excel Royal Docks, London E16 1BA, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
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Also Known As:
The Grainstore Apartments Hotel London
The Grainstore Apartments London, England

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