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All 513 London B&Bs / inns

Normandie Hotel

3.0 of 5 Bed and Breakfast   |   96 Sussex Gardens | Paddington, London W2 1UH, England (Bayswater / Notting Hill / Lancaster Gate )
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Normandie Hotel
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17%
Ranked #419 of 513 London B&B and Inns
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121 people have reviewed this hotel

Traveler rating
    5
    14
    21
    25
    56
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14
32
8
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 2 weeks ago

Booked 2 rooms B&B for my daughter and her friends; booking was simple and prices reasonable. However, in 1 room the occupants were bitten all night by bed-mites - or something similar - and in the other room my daughter found mouse/rat traps and insect traps under the bed. The staff, being of east European origin, had limited ability to... More

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Andy M, Owner at Normandie Hotel, responded to this review

The following email was sent to this gentleman's email address when we were sent the initial complaint: ****************************************************************************************************** "Dear Mr F, Thank you for your email. As such we have found no traces of bedbugs in either room, and no complaints from either the previous occupants in room 12 (who stayed for 3 nights) or the previous occupants in room... More

Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed February 26, 2014

I stayed here on 21st feb till 23rd feb 2014, (2nights) with my mother and daughter. It was a surprise weekend for my daughter as it was her bday on the 22nd feb. we arrived and was given our room key (no 6 ). The room was a good size for all 3 of us, in the room was 1... More

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London, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 7, 2013

dreadful hotel. The room was so small it was almost impossible to get in. The bed linen was cheap, the mattresses old. Everything looked grubby. The bathroom, although reasonable in size had huge stains on the ceiling.

Was this review helpful? Yes 1
Andy M, Owner at Normandie Hotel, responded to this review

The beds in Bed-and-Breakfast hotels in London are generally quite small. The bed linen is supplied by the same company as most of the hotels in this area. The beds are less than a year old, so are reasonably new, but unfortunately the bathroom ceiling was due for decoration in the new year. If the above guests had voiced his/her... More

Cambridge
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 9, 2013

We booked for 3 nights, planned a side trip to Oxford for 3 nights, and then had reserved for an additional 3 nights. We prepaid. We had read the reviews but received assurances that the hotel was in good shape. Our first nights were ok - it was a mediocre hotel at a reasonable price. When we left for Oxford,... More

Was this review helpful? Yes 1
Andy M, Owner at Normandie Hotel, responded to this review

First of all the receptionist did not tell me that I could get more money from someone else since the people who stayed in the room the previous night were sick and could not leave. You were offered a room at the Pacific Hotel and the receptionist there gave you a choice of 3 rooms. You choose the room in... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 9, 2013

Please do not stay in this hotel - you will be bitten by bed bugs and you will at risk of taking them home with you. The rooms are tiny and dirty - the service is also poor. I wouldn't go for breakfast with fear of what state the kitchens are kept in. Stay away.

Was this review helpful? Yes 2
Andy M, Owner at Normandie Hotel, responded to this review

The hotel was checked for bed bugs yesterday and there were none found. The rooms are by no means dirty but admittedly one of the rooms you stayed in was the smallest in the hotel. I do remember seeing you at breakfast. We have regular visits form the Health and Hygiene inspector and the kitchen is in an excellent state. More

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 4, 2013

When we checked in, the reception desk employee spoke limited English and it was difficult to get him to understand what we wanted. The room seemed clean enough but there was a pile of dirty sheets and towels in the middle of the floor which the housekeeper must have forgotten. I tossed them into the hall where they stayed until... More

Was this review helpful? Yes 2
Andy M, Owner at Normandie Hotel, responded to this review

Unfortunately, it is difficult to employ temporary staff in London who speak English fluently. I apologise for the dirty sheets but have not been able to set to the route of the problem. The phone was not out of order but we do not have lines to make calls they are only for incoming calls as advertised. We have to... More

Tiverton, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 1, 2013

I was booked into this hotel by my employer. When I arrived at 5.30pm there was a lady outside drinking wine from a bottle and the door was locked. I had to knock several times to get in. This should have been my first clue! Despite the fact that my room was prepaid the man on reception tried to get... More

Was this review helpful? Yes 2
Andy M, Owner at Normandie Hotel, responded to this review

I apologise for not answering these complaints sooner, but I have just thought of mentioning your comments to the company who deals with the pest control in my hotel and they confirmed that ALL hotels in London have problems with bed bugs - as people coming from abroad bring them here. We have a very good contract with the Pest... More

Stavanger, Norway
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 24, 2013

This Hotel is infested with bedbugs!!! Part from that the staff is polite and you get both a bed and hot water. But, you also get bedbugs. And that trouble is not worth saving a bob or two... Personally we like to save money on hotels, but this time we would rather have spent a few more £££ on a... More

Was this review helpful? Yes 1
Andy M, Owner at Normandie Hotel, responded to this review

I apologise for not answering these complaints sooner, but I have just thought of mentioning your comments to the company who deals with the pest control in my hotel and they confirmed that ALL hotels in London have problems with bed bugs - as people coming from abroad bring them here. We have a very good contract with the Pest... More

Walnut Creek, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 24, 2013

We had 2 three-day reservations (double room) separated by two days travel. In light of negative reviews, we emailed owner and got assurance that room would be mold-free and in good repair. First room was clean, but cramped by extra bunk bed. On return, we learned that room 9, assigned to us, had been double booked to a larger party.... More

Was this review helpful? Yes 1
Oslo, Norway
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 21, 2013

Grandma and grandpa with grandson arrived Normandie Hotel for a one week stay in London, late June 2013. Reservation since early May followed up by E: mail to ensure combination room or two rooms closed together. At arrival we found the rooms assigned to us were no. 1 in the basement and no. 14 on the top. No. 1 was... More

Was this review helpful? Yes 2

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Additional Information about Normandie Hotel

Also Known As:
Normandie Hotel London, England
Address: 96 Sussex Gardens | Paddington, London W2 1UH, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free Breakfast
Hotel Style:
Ranked #419 of 513 B&Bs / Inns in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Normandie Hotel 3*
Reservation Options:
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