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Citadines St Mark's-Islington London

#512 of 1,059 Hotels in London
Certificate of Excellence
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300 City Road, London EC1V 2PW, England
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Winter City Escape
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1 room 1 adult
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191 Reviews from our TripAdvisor Community

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Oxford, United Kingdom
Level Contributor
157 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here prior to Christmas with family. Although the room was spacious and had had every thing we required it was just that we did feel as if we were stuck in the 1980's. The place could be so good with a little modernization and investment. Location is good with tube stop under ten minutes walk although we chose to... More 

Helpful?
Thank KiddyBoy
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear KiddyBoy, Thank you for sharing your review on TripAdvisor about Citadines St Marks. Such comments are always very valuable for us. Would like to say sorry that we have not met your expectations on this occasion. We can assure you that we have already working on the areas of improvement you have highlighted. Thank you for your nice comments.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 25, 2015

Very nice flat, equipped with everything! the staff has always been very helpful and let us feel as to be at our home! any small details have been very well solved We strongly suggest the structure although the traffic is always quite noisy Life nearby quite hectic and really alive!

Helpful?
1 Thank Giacinta D
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Giacinta D, First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines St Mark’s. Thank you for your nice comments about the staff and the facilities that we offer. We pride ourselves in providing high standard apartments and our outmost aim is to make all... More 

Kigali, Kigali, Rwanda
2 reviews
1 of 5 stars Reviewed December 7, 2015

I honestly never thought I would ever find such poor quality for money. We stayed for 4 nights in what felt like a crumpling youth hostel. There was mold on the ceiling and in the bathroom. The bed was so uncomfortable (made noise + old matress) and the pillows and the comforter were of very low quality. Stains everywhere on... More 

Helpful?
Thank Rapha-M
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Rapha-M, Allow us to first thank you for your review and for taking the time to write your thoughts about Citadines St Marks. Such comments are always very valuable for us and I can assure you that we are already working on the areas of improvement you have highlighted. Our apartments are subjected to rigorous checks in order to... More 

Kaneohe, HI
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed November 28, 2015

Pros: Spacious, clean, 2 toilets, high ceilings, huge windows with sound damping, full kitchen. Location is pretty good, only about 10 minute walk to Angel tube station, with Angel crossroads shops and services Cons: Tall threshold at front door which was easy to trip over; poor layout of bathroom and its doors: you can't have the bedroom door and the... More 

Helpful?
Thank MikenDavid
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear MikenDavid, Thank you for submitting your feedback on TripAdvisor. It is important for us to know your thoughts as it helps us to grow for the benefit of all our guests. Thank you for all of your positive comments and feed back of our hotel. I was happy to read that you fond the property to be in a... More 

Springfield, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 9, 2015

We arrived early and asked to drop off our suitcases and come back at check-in time. Staff was unfriendly but allowed us to leave them. When we arrived an hour after check-in time the room was not ready. They had allowed the previous occupants of the room to have extended check out despite the fact that they knew we would... More 

Helpful?
Thank Maureen D
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Maureen D, Thank you for having taken the time to outline your experience with us. We want you to know that this way of communication, is very helpful to us in the means of improvement, which we take very seriously. Firstly, please accept my apologies for the lacking welcome that you received. I was surprised to read this, as... More 

Richmond, Virginia
1 review
1 of 5 stars Reviewed November 3, 2015

Between the maintenance issues, lack of services and location, I would never book into this hotel again. Couple this with the unhelpful response I got when I raised an issue and it was an easy decision to give the property the rating that I did. As a frequent traveler, I'd advise you to look elsewhere.

Helpful?
Thank Michael B
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Michael B, First of all, thank you for your review though it is very unfortunate that we did not meet your expectations on this occasion. We investigated the problem and would like to let you know that, should you happen to face this situation again, please do not hesitate to approach us in advance so we can take action... More 

Crans-Montana, Switzerland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

This place has a nice location. It is clean, comfortable and is well equipped. The only thing missing is refurbishment (of carpet, sofas, etc). Anyway is a good choice if you are more than 2 and plan to stay a bit longer than a weekend. I would stay again.

Helpful?
Thank CMuri
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear CMuri, Allow us to first thank you for your review and for taking the time to write your thoughts about Citadines St Marks. We are pleased to inform you that we have started the refurbishment plan here at Citadines St Marks, so hopefully should you choose to stay with us again in the future this will no longer be... More 

Vancouver, Canada
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed October 13, 2015

We stayed in a one-bedroom on the 2nd floor at the Citadines St. Marks in September 2015. I think to be fair to the Citadines St. Marks, guests should understand that this an aparthotel with limited services, and not expect the same experience as they would have in a full-service hotel, so I’ve tried to review my stay with this... More 

Helpful?
Thank Wanderluster2
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Wanderluster2, Allow us to first thank you for your detailed review and for taking the time to write your thoughts about Citadines St Marks. Such comments are always very valuable for us and I can assure you that we are already working on the areas of improvement you have highlighted. I am surprised to read that you were let... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed October 12, 2015

Pros: the 2BR, 2BA option was very spacious for this trip compared to a shoebox traditional London hotel. Immediate location is barren but very close walk to Angel tube station and Shoreditch hipster neighborhood. I love having a fridge to store breakfast items and snacks. The price was 40-50% less than any of my colleagues paid for the nearby Renaissance... More 

Helpful?
Thank Orbiedude2015
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Orbiedude2015, Allow us to first thank you for your review and for taking the time to write your thoughts about Citadines St Marks. We are pleased that you found the apartment conveniently located for travel purposes. I am truly sorry about the issue you have experienced with the internet. Our IT department is working to find a solution to... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed October 7, 2015

Great place to stay, quiet, central and very spacious compared to other hotels in London. So your going to get a great value for what you pay. They also help you with any problems you might encounter to London like location or how to get from a place to another. Also very close to 2 tube stations and Shoredich area(party... More 

Helpful?
Thank Lex P
Daniela C, Manager at Citadines St Mark's-Islington London, responded to this review

Dear Lex P, Thank you for posting a glowing review of your stay with us at Citadines St Marks. We are delighted that our apartment met your expectations and we would like to thank you for your feedback. We pride ourselves in providing high standard apartments and our outmost aim is to have happy guests. We are pleased that you... More 

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