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Mandalay Picton House Hotel

122 Sussex Gardens, London W2 1UB, England
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1 room 1 guest
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Mandalay Picton House Hotel
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203 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Calgary, Alberta, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was traveling with a family of 5 and stayed here for 2 nights. It's a great location - a few blocks from Hyde Park, and easy walking to get to Oxford Street. The room was extremely small - the door couldn't open fully as it was butting up against a bed, and the beds probably occupy 90% of the floor... More 

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Yangebup
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 25, 2015

We chose this hotel because of its nearness to Paddington Railway Station as well as being walking distance into London itself. We did not expect too much for the price we were paying and were satisfied with what we found. The rooms are small and the bathroom was the smallest one we have had but I think most budget hotels... More 

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Phoenix, Arizona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2015

Family run hotel with great service, but needs some updating. The staff lives on site, so there is someone to let you in 24/7. Rooms are very small, but that doesn't seem unusual for London. There is no lift, so be able to haul your luggage at least 2 flights of stairs. Also, the wifi only works in the lobby.... More 

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Wigan, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 11, 2015

I was very happy with our stay. We dropped off our bags as we arrived early, before our room was ready. The room was more spacious than I thought with a good size toilet and shower. The hotel is a nice family run hotel who were friendly throughout even when waking them up in the night. As the family lives... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 29, 2015

Had a horrible experience here. I've stayed in some bad motels road tripping across the United States, but this place was by far the shadiest. I could go on and on and go into the details about how horrible the room is (and the airplane size bathroom), but you guys get the idea. It is so overpriced for what it... More 

Was this review helpful? Yes 1
oslolondon, Owner at Mandalay Picton House Hotel, responded to this review

This is to clarify that our hotel policy is very clear either on our own web page or on the on-line reservation company web page. I and my staff are appreciated by most of our hotel guest for our politeness and friendliness. I can not recollect having any disagreement or conflict with my guest. We are a two star tourist... More 

Kuopio, Finland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 21, 2015

We stayed here in the middle of June. Hotel staff was super friendly from the start unlike many other customer service "professionals" in London. The rooms were pretty worn out, but not too badly for a three-night visit. The breakfast was ok with basic foods like eggs, beans, toast etc. Our room was facing the street and the traffic was... More 

Was this review helpful? Yes 1
Vancouver, Canada
Level Contributor
298 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 8, 2015

We stayed one night at Mandalay Picton House. The hosts were very kind and helpful to us. The airline we flew in on had lost our bag and we were moving on to another city after one night. The hosts actually seemed to care. They helped us get in contact with the airline and were asking us what they could... More 

Was this review helpful? Yes 1
Strathfield, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 22, 2015

This place charges their fare hours later you cancel it , bad manners and more.. DONT go there, there are plenty of Hotels around better and wont charge you anything for cancelling nor when booking them , something that his Hotel should learn, apart from treating guests well It stinks

Was this review helpful? Yes 4
oslolondon, Owner at Mandalay Picton House Hotel, responded to this review

This person did not check the hotel policy before making a booking which clearly states that a non refundable one night stay will be charged. She then decided to cancel her booking and demanded her deposit back . I had explained the hotel policy several times to her and told her the deposit can not be refunded. She threatened me... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2015

As it is with all other hotels in Central London, the room is typically small but it's equipped with the basic necessities such as cable TV, a heater (since we were there in winter), a sink and beds which were made everyday. They also provide a change of towels and soap daily. Coffee and tea sachets along with a electric... More 

Was this review helpful? Yes 4
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 23, 2014

Great place to stay very central, good price for room which includes breakfast. Warning if you have problems with stairs as there is no lift, they will help with carrying your luggage upstairs, very close to paddington train station and shops. Made to feel welcome would stay here again .

Was this review helpful? Yes 2
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