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The Sumner Hotel

4.0 of 5 54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
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Certificate of Excellence 2014
The Sumner Hotel
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The Sumner Hotel
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1,153 reviews from our community

Traveler rating
    758
    331
    43
    16
    5
See reviews for
207
604
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

The Sumner Hotel was a great surprise in London. Located in a calm street just off Oxford Street, the hotel was very near the underground station. The breakfast, which was included in the fare, was good and a tea/coffee was offered in the late afternoon. The only concern was the size of my room, yet far well compensated by the... More

Was this review helpful? Yes 1
Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed yesterday NEW

The rooms were very nice, comfortable and quite (although they are European so if you are expecting an American hotel you will be disappointed) and the location could not be beat. We booked through Expedia and by prepaying we got a free breakfast. The breakfast was simple but exactly what we wanted (croissants, eggs, cereal, coffe/tea, juice). I also loved... More

Was this review helpful? Yes 1
Brussels, Belgium
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It was second time to stay at this hotel and I strongly recommend this hotel for great location and quiet, cosy atmosphere. The staff is keen on helping and I felt very comfortable to stay at this hotel. They offer also great breakfast.

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for the Review. It is so good to know that you liked the hotel's location and the breakfast we served and also we are delighted to hear that our staff made your stay comfortable. It was a great pleasure to have you here at The Sumner. We'll hope to welcome you again in future. Kind Regards,... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel. The warmth staff and location stand high above other hotels in London. I recommend it strongly. My wife and I liked the home like automosphire. Breakfast was great. We will go back.......

Was this review helpful? Yes 6
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you very much for your review. It is awesome to hear that you like the hotel's location, staff and the breakfast. We are happy that we made your stay comfortable and you felt like being at home. We look forward to welcome you back at The Sumner. Best Regards, Rachit More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was my first time at this hotel with my friend and I enjoyed every bit of my time here.The location was exceptionally good.Services were well rendered, and the food was scrumptious as well:) The room was of a very high standard; aesthetic, and well maintained.The hygiene and sanitation standards for the bathroom were well maintained too and that counts... More

Was this review helpful? Yes 8
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, It was a pleasure to have you at our B&B and we are happy that we made your first stay at 'The Sumner' an enjoyable one. The location is definitely one of the best as The Sumner lies in Central London close to Oxford Street and Hyde Park. It is great that you liked our services and the... More

Mountain View
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel occupies that elusive sweet spot in London; under $300 a night, 4 stars, clean modern rooms and in a great location with character. The room was smaller than I'm used to in American cities but fine compared to expectations in England. Very well appointed with a nice fresh duvet and clean tiled bathroom. Couple of annoyances: the double... More

Was this review helpful? Yes 5
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for your wonderful response. We are extremely happy to know that you really liked the accommodation and the location of The Sumner. Yes, Our rooms are smaller in comparison with the rooms in American hotels however we definitely have much spacious rooms if compared with other properties in London. We offer complimentary breakfast and Wi-fi facilities... More

Cleveland, OH
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We give our highest recommendation for this hotel! Our recent visit at the was a great time and very comfortable stay. I had the best sleep in years. Room a very good size for (especially for London). Excellent location. A warm and helpful staff. The breakfast buffet is substantial and convenient (even though the room is a tad dreary); if... More

Was this review helpful? Yes 5
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for your review and recommending us on TripAdvisor. We are happy that we could help you with your precious piece of jewellery. It is also great to hear that you liked the room along with the location and had a comfortable stay. It would be our pleasure to welcome you back at 'The Sumner'. Kind Regards,... More

ipswich
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose the hotel for it's location as we were dining in a nearby restaurant & staying overnight for a day of sightseeing. The location is very near hyde park so perfect for what we wanted. The hotel is made up of converted mews houses but has little or no character. There is small reception which was always manned and... More

Was this review helpful? Yes 3
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for taking some time out & putting your views here on the tripadvisor and I am really sorry to hear that we could not meet your expectations. We hope that our interiors reflect that all our rooms have been fitted to the highest standard, whilst also preserving many of... More

Senior Contributor
28 reviews 28 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very pleasant surprise, relatively moderately priced rooms and a lovely lobby with free candy - yay! Although the hotel is located in a side street, the passing lorries might wake you up, but luckily the rooms facing the street are equipped with multiple layered windows, thus keeping the cold and noise outside. My room had a wobbly floor and... More

Was this review helpful? Yes 7
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you very much for your wonderful review. We are delighted to know that you loved your stay at our hotel. Yes, the multiple layered windows do help to make the room sound and weather proof. Our housekeeping staff pays acute attention to cleaning and sanitation. Complimentary hot and cold breakfast, tea and coffee with a free Wi-Fi... More

Haifa, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's a very small hotel. I stayed here one night, and everything was fine. The room was a little small, but very clean and functional. The staff were responsive and helpful (Rohit, Sumit, the pretty waitress). Complimentary breakfast was excellent. Location is good, very close to Marble Arch / Hyde Park / Oxford, and WiFi is included.

Was this review helpful? Yes 6
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Guest, I would like to thank you for posting your review as- "Nice, small, and comfortable hotel". I am really pleased to know that myself & my team were able to provide you with our excellent services & facilities throughout your stay. We always make sure that we do our best to improve the quality of services & maintain... More

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Additional Information about The Sumner Hotel

Address: 54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
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Also Known As:
Sumner Hotel London
The Sumner Hotel London, England

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