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The Sumner Hotel

#104 of 1,052 Hotels in London
Certificate of Excellence
Hotel website
54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
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15% off room rate
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The Sumner Hotel
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1,281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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    (276)
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California
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We enjoyed a stay here a few years ago but will never stay there again. In the process of long-range advance planning for a return trip to London and several other European cities, I made an online reservation via their web site. Flash forward 8 months, we make our trip with me having forgotten that I'd booked Sumner so far... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear RiceMom11, Thank you for taking time to leave a feedback about your experience with the Sumner Hotel. We always carefully read reviews and reflect on all points raised, good or bad, to make sure we improve where necessary or reward our team for doing a good job. After all it is our goal to keep all our customers 100%... More 

Oslo
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights during a weekend trip. Loved the location which is close to shopping around Oxford/Bond street. Also a lot of eateries around the hotel area. Efficient hotel with good service. Rooms were small as most rooms are in London. Breakfast was included and also sufficient at this price range. Overall a good stay and good... More 

Was this review helpful? Yes
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear MrOslo, Thank you very much for “Thumbs up” on your stay in January. I am very happy you loved the location and found service to be efficient and up to your standards. Please get in touch with us next time you plan your trip to London and we will make sure your next visit will be worth 5 stars... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here due to the location. I needed to be at the US Embassy for 8 in the morning and it's only about a 10 minute walk. I arrived very early in the morning after a transatlantic flight and asked if I could just drop my luggage off. The charming receptionist told me I could actually check in to... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Davju, Thank you for posting such an amazing feedback on your recent stay with us at the Sumner Hotel. It is small gestures that usually make the difference and I am very happy early check in and hot breakfast brightened your day. I sincerely hope to see you again on your return trip to London. With warmest personal regards,... More 

Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Sumner Hotel in June 2015 I really can't begin to explain how lovely this hotel is.... The Staff were a delight... nothing was too much trouble the building itself is iconic London, the room, the breakfast and especially the downstairs lounge is so elegant and tasteful...It was my wife's " Special " birthday... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Mr & Mrs Cross, Thank you so much for taking time to leave such a wonderful review. The entire team at the Sumner Hotel would like to join me in saying “Thank you!” for recognising their efforts to make your stay a “home-from-home” experience. I sincerely hope we’ll be seeing you again soon. With warmest regards, Mariya Tseluyko Hotel... More 

Brisbane, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great find! My son and I are here for some business - but also Wimbledon, Ashes, "time in London" etc etc. The Sumner Hotel has been a wonderful find. Major London streets (e.g. Oxford) are so busy - yet only 3 streets back, The Sumner is in a quiet yet well equipped neighbourhood. Pubs, food/wine shops, lots of... More 

Was this review helpful? Yes 4
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Bruceras, Thank you for lovely feedback regarding your recent stay with us. The team and I are absolutely delighted you and your son enjoyed your stay at The Sumner, the old charm preserved in modern surroundings, our central location and service from the team here. Please let me know whenever you are planning another trip from Australia, we would... More 

Stokesley, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice small very clean Hotel just round the corner from Marble Arch, all of the staff were friendly, attentive and happy. The Hotel was very secure with electronic card access to all rooms and the front door. The Hotel seemed to have high standards in all areas and which it is capable to maintain. The Hotel has a small... More 

Was this review helpful? Yes 2
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Michael W W, Thank you for your beautiful review of The Sumner Hotel. The team and I are absolutely delighted you found the hotel secure and comfortable. I will pass your lovely comments to our dedicated housekeeping team. I completely agree with you they are doing great job in keeping this place super clean. I am very happy you... More 

Melbourne, Australia
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sumner is a lovely little boutique hotel in a really convenient location, close to the heart of London and Hyde Park. The room is spacious and the king size bed really comfortable. We stayed in room 109 and could not fault the cleanliness of the room. The room is very quiet once the windows were closed and we could... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was not for the first time we stayed here. We are returning customers, always very satisfied. The place has fantastic atmosphere and is amazing with its style etc and the cozy atmosphere and warm staff more particularly Maria who ensures you are comfortable in all aspects. Also it is only short walk to Hyde park and the shopping streets.... More 

Was this review helpful? Yes 2
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Piyush S, Thank you for your amazing support, it is noted and very much appreciated. Hopefully we will see you and your family soon again. With warmest regards, Mariya Tseluyko Hotel Manager More 

The Hague, The Netherlands
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I spent six nights in this hotel and it quickly felt like home. Very friendly staff, clean comfortable room and nice breakfast every morning. The wifi was superb and the cozy sitting room off the front hallway made a great perch to do last minute day planning. The generous touches of complimentary bags of crisps and water were so appreciated.... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Susancyb, Thank you for taking time to compose such a nice feedback on your recent visit to the Sumner. The team and I are truly delighted you felt very comfortable staying with us and enjoyed our cosy lounge with complimentary snacks on offer and freshly prepared breakfast in the morning. Please come and stay with us again whenever your... More 

Bristol
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 24, 2015

The Sumner hotel is a small boutique hotel minutes away from Marble Arch, Hyde Park and Oxford Street. Cheap parking (£23 a day) is available at an NCP car park 2 minutes walk away however avoid the ACPOA car park also very close which is twice as much. The hotel itself is extremely friendly, very clean and comfortable only breakfast... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Marble arch(27)
  • Oxford street(15)
  • Very good(12)
  • Hyde park(11)
  • Very nice(5)
  • Great location(3)
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Deluxe Room (34)
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Deluxe Room Ground Level (33)
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King Executive Room (32)
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Queen Standard Room (26)
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The Hotel (33)

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Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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