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The Sumner Hotel

#95 of 1,049 Hotels in London
Certificate of Excellence
Hotel website
54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
Best prices for: 1 room 1 guest
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The Sumner Hotel
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The Sumner Hotel
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1,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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York, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

we have stayed at a few hotels in marble arch and we decided to try this one as it looked smaller and more personal. it was just that. perfect position, fantastic little street next door with a bakery and restaurants. very helpful staff, much bigger rooms than most other hotels in the area and very clean. great beds as well,... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear diablorouge7, Thank you ever so much for taking time to leave such a kind review of your stay at The Sumner Hotel. We are truly delighted to learn that you have enjoyed your stay with us and we all look forward to welcoming you back again soon. Please do not hesitate to email us if you need any assistance... More 

Bedford, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay here and it didn't disappoint. Lovely hotel with excellent service, the staff cannot do enough to make your stay enjoyable. Very good value and near to Marble Arch , lots of coffee shops, bars and restaurants near by. Well done Sumner staff, keep up the good customer service.

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Sjccoles, First of all huge 'Thank you!' for taking time to leave a feedback. It is an absolute pleasure to know you have enjoyed your second visit to the Sumner Hotel and we sincerely hope many more are to come. It means a lot to know our efforts and genuine hospitality made you chose the Sumner again over many... More 

Peak District
Top Contributor
114 reviews 114 reviews
113 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a relatively small boutique hotel in Marylebone. The public areas are nice with a lounge but no bar or restaurant. I had a room near the top of the hotel; the room itself was very nice and you could open the window to let some air in. I was surprised to find no ironing board and no coffee... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Ian, Thank you for taking time to leave your thoughts and recommendations on your stay at the Sumner Hotel. We read all reviews very carefully and based on the information provided we make changes to our policies, amenities and services where and when possible. We believe that nothing can beat cup of freshly grounded coffee and neither can we... More 

Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 2 weeks ago

Spent 3 nights in this little cozy hotel with a wonderful and helpfull staff. Asked for a quiet room, which was ready for early check-in, which was a very good start. Fantastic location close to Hydepark, Oxford street and tube Marble Arch. Got great help from manager for a special dinner. Breakfast was fine, and coffee/tea served in room. We... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Mette, We are absolutely delighted you had an enjoyable stay with us. I am very happy you did like the choice of the restaurant and I hope it made your special occasion memorable for years to come. I look forward to welcoming you back to the Sumner Hotel soon. Warmest wishes from all of us. Sincerely yours, Mariya Tseluyko... More 

Bergen, Norway
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Have stayed at various hotels in London, but Sumner is guaranteed the best. Central location, large rooms, good cleaning, very nice and helpful staff and good breakfast. We will definitely be back. Vidar Børtveit. Bergen/ Norway.

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Mr Borveit, It was a pleasure having you at the Sumner Hotel. We are constantly striving to offer the best service in London and it is very rewarding to be recognised for our efforts. Sincere “Thank you!” from every member of our team. We look forward to welcoming you back at the Sumner Hotel. Kind regards, Mariya Tseluyko Hotel... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just had the pleasure of staying at the sumner for one night. The room was excellent, they kept me topped up with plenty of complimentary tea and coffee. The location is great for Marylebone station and the breakfast including a choice of hot and cold. Christina is a credit to your hotel.

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Nefrost, Sincere thank you from all of us for a lovely review of The Sumner Hotel. I am glad you enjoyed our complimentary tea and coffee service and a good variety of breakfast. I hope next time you’ll stay with us a little bit longer to explore the area either you are here for business or leisure. I also... More 

Yorkshire
Top Contributor
101 reviews 101 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The only thing I can recommend about this hotel is the location but even that is questionable. It is situated at the top of Oxford street near Marble Arch tube station. However it is also only a short distance from Edgeware Road which to be frank is like walking through of the Middle East. Every shop is named with Arabic... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Lynn, First of all thank you very much for taking time to leave a review of your recent stay with us. We are located on a quiet road just 5 minutes away from Marble Arch and ever busy Oxford Street. Edgware Road is well known for its colourful shops and restaurants and I can only apologise you didn’t find... More 

Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just stayed in the Sumner for 2 nights last week and it was even better than i expected it to be. The staff were friendly and helpful and even researched a luggage repair shop to repair the broken wheels on my case. They then provided a printed walking map to get to the repair shop, and followed up with me... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Annette, Thank you for taking time to leave such a positive review. We, as a business, are very lucky to have such a wonderful team of genuinely caring people who can make your stay that little bit extra special. Your compliments did put a smile on their faces. Thank you! I hope we’ll be seeing you again soon. Please... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

we stayed at the Sumner Hotel March 19-26, 2015. this boutique hotel is located close to the Marble Arch, Oxford Street and has good transprtation to museums, galleries and theatres. Berkeley street is a relatively quiet street and the windows were double screened, so we could have a good sleep at night. the hotel is renovated with a very good... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Daphne, Thank you ever so much for taking time to leave such a kind review of your stay at The Sumner Hotel. We are truly delighted to learn that you have enjoyed your stay with us. It was an absolute pleasure having you as a guest and we look forward to welcoming you back again soon. Please do not... More 

Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

Excellent hotel for a weekend. Nice room and a very nice breakfast. The location is perfect and the staff is very serviceminded. Small hotell with a nice lounge where you can have tea or coffee for free. I will stay here again. The only negative I noted was the mat on the floor. Old and grey. But the room where... More 

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thanks for your review! We're delighted that you enjoyed your stay with us, and we really appreciate you taking the time to share a review of your experience. I completely understand if the carpet was your concern however I would also like to tell you that we are installing new carpets in the entire property by the end... More 

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Staying in Marylebone

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Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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