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The Sumner Hotel

#110 of 1,054 Hotels in London
Certificate of Excellence
Hotel website
54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
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1 room 1 guest
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1,288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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    (276)
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Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 1 night but will most definitely be back soon. Christina checked me in and was absolutely amazing, very personal and ego to help with all my enquirers. Room is definitely bigger than I was expecting for Central London. Nicely decorated, very quiet and super clean (I had Queen Room at the back of the hotel) In the evening... More 

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Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Chance upon this hotel and stayed a night on 22 Aug 2015. The hotel is very near to Marble Arch and the tube station. It's a small boutique hotel but with nice decorations, friendly and helpful staffs. The room is functional and nice. More than enough space for the 2 of us. Breakfast is prepared with details and love. I've... More 

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Waterlooville, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A lovely hotel so quaint and staff very helpful and friendly. Our room was small but lovely and breakfast was yummy. Perfect location will definitely be returning 😄 very clean and felt more like your own home then a hotel. Just a few minutes walk from Oxford Street and Underground Stations.

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear TheLockes2014, Thank you for taking time to leave such a nice review following your recent stay at the Sumner. We are aiming to make each and every stay a very personal home-from-home experience and I am truly delighted you felt this way. Our breakfast is lovingly made every morning from fresh ingredients and I am very happy you have... More 

UK
Level Contributor
139 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is perfectly placed to enjoy central London. Easy walking to Hyde Park, Oxford Street and Marble Arch tube station is only minutes away. The hotel is small and easy to miss as it looks just like another house on the street. Reception staff were friendly and helpful. The lift only stops on every other floor but they were... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear happygirl20, Thank you for your lovely feedback. We are indeed discreetly hidden right in the middle of Central London from those who are not looking. And I hope from now on you will be among those who know the way to our door next time you are in London. We do have secondary glazing panels installed in all our... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I genuinely can not rate this hotel or its staff any higher. I got in touch with the hotel some time ago to arrange a special break for our wedding anniversary. I dealt with Mariya the whole time. She was professional, attentive and couldn't do enough to help me. The very best customer service I have ever had. We had... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Monique, Thank you so much for leaving such a wonderful feedback. I must say it was a great pleasure to make something special for such a wonderful occasion and I’m absolutely delighted the “surprise” worked well. It was very rewarding to see you happy. I will pass special thanks to Agnieszka, who was behind your room design, I think... More 

Singapore, Singapore
Level Contributor
147 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Sumner Hotel for five nights during our visit to London. Check-in was on Sunday evening and it went smoothly without any problems. Our room was a deluxe room on the 2nd floor at the front of the hotel. The room had a queen-size bed with two large pillows, a HDTV, a small worktable, a safe and... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Nelumbo-Nucifera, Thank you for the absolutely lovely feedback and photos from your recent visit to The Sumner. I am so pleased your visit was a success and that you enjoyed the hotel and service we provided. I will pass your kind comments to the entire Team and especially to Agnieszka and Edyta for making an early breakfast for you,... More 

Melbourne, Florida
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here twice over one week with my Grandaughter. Both rooms 207 and 211 were twin rooms and very comfortable. 211 was smaller but toward the back and therefore quieter. 207 was quite large (for London) but somewhat noisier as it faces the front. Breakfast was quite good with a great variety of foods to please both Europeans and Americans.... More 

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Sumner was in walking distance from Paddington station and a number of attractions. Even though this hotel was in a busy part of town it was very quiet. The breakfast was very good with such a large variety. The snacks and candy that were out was a nice treat! Our room was large and comfortable. The desk staff were... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Meaganwc, Thank you ever so much for taking time to leave such a kind review of your stay at The Sumner Hotel. We are truly delighted to learn that you have enjoyed your stay with us. It was an absolute pleasure having you as a guest and we look forward to welcoming you back again soon. Please do not... More 

California
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We enjoyed a stay here a few years ago but will never stay there again. In the process of long-range advance planning for a return trip to London and several other European cities, I made an online reservation via their web site. Flash forward 8 months, we make our trip with me having forgotten that I'd booked Sumner so far... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear RiceMom11, Thank you for taking time to leave a feedback about your experience with the Sumner Hotel. We always carefully read reviews and reflect on all points raised, good or bad, to make sure we improve where necessary or reward our team for doing a good job. After all it is our goal to keep all our customers 100%... More 

Oslo
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for 2 nights during a weekend trip. Loved the location which is close to shopping around Oxford/Bond street. Also a lot of eateries around the hotel area. Efficient hotel with good service. Rooms were small as most rooms are in London. Breakfast was included and also sufficient at this price range. Overall a good stay and good... More 

Was this review helpful? Yes
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear MrOslo, Thank you very much for “Thumbs up” on your stay in January. I am very happy you loved the location and found service to be efficient and up to your standards. Please get in touch with us next time you plan your trip to London and we will make sure your next visit will be worth 5 stars... More 

Hotel Review Summarization

What travelers say

  • Marble arch(27)
  • Oxford street(15)
  • Very good(12)
  • Hyde park(11)
  • Very nice(5)
  • Great location(3)
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King Executive Room (32)
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Queen Standard Room (26)
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The Hotel (33)

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Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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