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The Sumner Hotel

#100 of 1,050 Hotels in London
Certificate of Excellence
Hotel website
54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
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The Sumner Hotel
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The Sumner Hotel
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1,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Greater London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed for 2 nights and would be happy to return, the location is great for Oxford Street and there are some very nice shops, restaurants and bakeries nearby. The reception and guest lounge are very well presented and the staff are very helpful. Breakfast was also very good. Our only slight disappointment was that our room was compared to... More 

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Kirkland
Top Contributor
107 reviews 107 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Small boutique hotel located on the north side of Hyde Park with great access to the Marble Arch Underground Station. We spent 4 nights here on the back end our month long trip to Italy. The hotel is small but our room was huge for London. We were on the ground floor facing Upper Berkley. The neighborhood is bustling but... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Troy, Thank you so much for taking time to leave a review on your recent stay at the Sumner Hotel. The team and I are absolutely thrilled that you had an enjoyable stay with us. Special Thank you for recognising our generous room size as it is always hard to find genuinely good sized rooms in Central London. Our... More 

Worcester, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Sumner after I had finished a night shift having had very little sleep, which I happened to mention as we were checking in. The gentleman on reception rang to see if our room was ready and it wasn't, so he found us a different room that was ready, stating his guests needed to rest! Great first... More 

Was this review helpful? Yes 3
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Massamuk, Thank you so much for a wonderful review. I will pass your lovely comments to William, who was on duty at the time of your check in and the entire breakfast team for doing a great job. It will most definitely put a smile on their faces. Thank you! The location of the hotel is ideal for shopping,... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sumner hotel is a small, friendly and comfortable hotel. On arriving i was greeted with the offer of a cup of tea or coffee while my room was being prepared. The room was spacious, the bed comfortable and had good natural light. Breakfast was wholesome and generous. All in all this was a great find in London where there... More 

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thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Judyth, Thank you for taking the time to share your feedback following your recent stay with us at The Sumner Hotel. Our main goal is to make you feel like you are visiting your best friend in London. We are all very delighted you found our service friendly, your room comfortable and spacious and enjoyed our freshly prepared breakfast... More 

York, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we have stayed at a few hotels in marble arch and we decided to try this one as it looked smaller and more personal. it was just that. perfect position, fantastic little street next door with a bakery and restaurants. very helpful staff, much bigger rooms than most other hotels in the area and very clean. great beds as well,... More 

Was this review helpful? Yes 2
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear diablorouge7, Thank you ever so much for taking time to leave such a kind review of your stay at The Sumner Hotel. We are truly delighted to learn that you have enjoyed your stay with us and we all look forward to welcoming you back again soon. Please do not hesitate to email us if you need any assistance... More 

Bedford, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay here and it didn't disappoint. Lovely hotel with excellent service, the staff cannot do enough to make your stay enjoyable. Very good value and near to Marble Arch , lots of coffee shops, bars and restaurants near by. Well done Sumner staff, keep up the good customer service.

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Sjccoles, First of all huge 'Thank you!' for taking time to leave a feedback. It is an absolute pleasure to know you have enjoyed your second visit to the Sumner Hotel and we sincerely hope many more are to come. It means a lot to know our efforts and genuine hospitality made you chose the Sumner again over many... More 

Peak District
Top Contributor
114 reviews 114 reviews
113 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This is a relatively small boutique hotel in Marylebone. The public areas are nice with a lounge but no bar or restaurant. I had a room near the top of the hotel; the room itself was very nice and you could open the window to let some air in. I was surprised to find no ironing board and no coffee... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Ian, Thank you for taking time to leave your thoughts and recommendations on your stay at the Sumner Hotel. We read all reviews very carefully and based on the information provided we make changes to our policies, amenities and services where and when possible. We believe that nothing can beat cup of freshly grounded coffee and neither can we... More 

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

Spent 3 nights in this little cozy hotel with a wonderful and helpfull staff. Asked for a quiet room, which was ready for early check-in, which was a very good start. Fantastic location close to Hydepark, Oxford street and tube Marble Arch. Got great help from manager for a special dinner. Breakfast was fine, and coffee/tea served in room. We... More 

Was this review helpful? Yes 1
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Mette, We are absolutely delighted you had an enjoyable stay with us. I am very happy you did like the choice of the restaurant and I hope it made your special occasion memorable for years to come. I look forward to welcoming you back to the Sumner Hotel soon. Warmest wishes from all of us. Sincerely yours, Mariya Tseluyko... More 

Bergen, Norway
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015 via mobile

Have stayed at various hotels in London, but Sumner is guaranteed the best. Central location, large rooms, good cleaning, very nice and helpful staff and good breakfast. We will definitely be back. Vidar Børtveit. Bergen/ Norway.

Was this review helpful? Yes
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Mr Borveit, It was a pleasure having you at the Sumner Hotel. We are constantly striving to offer the best service in London and it is very rewarding to be recognised for our efforts. Sincere “Thank you!” from every member of our team. We look forward to welcoming you back at the Sumner Hotel. Kind regards, Mariya Tseluyko Hotel... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2015

Just had the pleasure of staying at the sumner for one night. The room was excellent, they kept me topped up with plenty of complimentary tea and coffee. The location is great for Marylebone station and the breakfast including a choice of hot and cold. Christina is a credit to your hotel.

Was this review helpful? Yes
thesumnerhotel, Manager at The Sumner Hotel, responded to this review

Dear Nefrost, Sincere thank you from all of us for a lovely review of The Sumner Hotel. I am glad you enjoyed our complimentary tea and coffee service and a good variety of breakfast. I hope next time you’ll stay with us a little bit longer to explore the area either you are here for business or leisure. I also... More 

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Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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