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The Sumner Hotel

#92 of 1,063 Hotels in London
Certificate of Excellence
Hotel website
54 Upper Berkeley St. | Marble Arch, London W1H 7QR, England
Best prices for: 1 room 1 guest
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The Sumner Hotel
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The Sumner Hotel
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1,244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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Stockholm, Sweden
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel for a weekend. Nice room and a very nice breakfast. The location is perfect and the staff is very serviceminded. Small hotell with a nice lounge where you can have tea or coffee for free. I will stay here again. The only negative I noted was the mat on the floor. Old and grey. But the room where... More 

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thanks for your review! We're delighted that you enjoyed your stay with us, and we really appreciate you taking the time to share a review of your experience. I completely understand if the carpet was your concern however I would also like to tell you that we are installing new carpets in the entire property by the end... More 

Kendal
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sumner is a small hotel 5 minutes walk from Marble Arch and therefore Oxford St and Park Lane. All the bases covered well - room larger than average for London, bed comfortable, temperature fine, wifi free and worked well, water was hot and pressure strong. The road its on is not busy so there's little noise from outside, helped... More 

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for the wonderful post. We are glad that you enjoyed your stay and everything was up to your expectation. The staff at The Sumner always tries to do their best for the guests and are extremely willing to give the best customer service. Thank you for recommending us and we are really looking forward to welcome... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a great place with very helpful staff who couldn't do enough for us. We arrived from Hong Kong at 6.30am and went expecting to have to wait until 2pm. They sat us in the lounge with fresh coffee & wifi, shuffled some rooms, got housekeeping to do a quick room clean and had us in a room by 8am.... More 

Was this review helpful? Yes 2
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, We are extremely happy to read your review for our services on Tripadvisor. Thank you very much. We are glad that you liked the room, the hot and cold breakfast and the central location. Please come back for more and let me know if I can be of assistance in the future. With warmest regards, Rachit More 

Ramat Gan, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Amazing vacation in London was mainly due to stay at the hotel "Sumner". The location was excellent 5 minutes from Oxford Street, the staff was amazing and courteous, breakfast was varied and very pleasant taste. Admissions representative named Sara was very gracious and graceful works on just like a person, help us a lot and we welcome the stay at... More 

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for sharing your experience on Tripadvisor. We are extremely happy that you loved the location. We serve complimentary hot and cold delicious breakfast which is freshly prepared every morning for the best taste. Sara was indeed very glad to serve you. We really would look forward to your future stays at The Sumner. If you need... More 

Shropshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I stayed at The Sumner for one night for Theatre visit and shopping and I can't recommend it highly enough. Although it is a small hotel, it was perfect for our needs with comfortable beds, a good shower, soft fluffy towels, a great breakfast and complimentary tea/coffee and biscuits - even when we returned to collect our... More 

Was this review helpful? Yes 3
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you so much for your valuable feedback. It feels good to know that you have enjoyed your stay and all the complimentary services provided at The Sumner. The Sumner is a boutique property located in central London with only 5 minutes walking distance from the Marble arch, Oxford Street and the Hyde Park. We're pleased to know... More 

Wales
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Normally stay at the larger hotels nearby, saw the reviews and the price and thought it was worth a try. Period features are lovely, hotel is vey clean, staff very helpful and friendly, rooms spacious for London and airy with the high ceilings. Location is not far from the top of Oxford Street near Marble Arch. The only negatives are... More 

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you so much for the feedback. We're pleased to know that you have enjoyed your stay at The Sumner. The Sumner is a boutique property located in Central London with only 5 minutes walking distance away from the Marble Arch, Oxford street and the Hyde Park. The rooms are specially designed to provide comfort as well as... More 

Cologne, Germany
Contributor
12 reviews 12 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a weekend in London. We typically stay at the The Arch Hotel around the corner, however this trip was a gift to relatives and footing the bill for 3 rooms at the The Arch wasn't an option. I'm so glad I found the Sumner! For the neighborhood and price, you really can't ask for more. The rooms... More 

Was this review helpful? Yes
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you so much for writing us a feedback. We're glad to know that you liked your accommodation at The Sumner. The housekeeping team always try to maintain the hygiene in the rooms and all our rooms are specially designed to provide comfort to our guests. The Sumner is a perfect combination of traditional heritage and modernity. We're... More 

Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

Nice and comfortable hotel near Oxford street. Extremely kind service, especially Sara at front desk whom we will remember for her kindness. Good breakfast and comfortable beds. Restaurants near hotel and you can get a list of good places to eat.

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you so much for writing a review. We're glad to know that you enjoyed the location as well as the services at The Sumner. We are proud to know that Sara has been helpful to you through out the stay. The Sumner is situated in central London surrounded by the most happening pubs and restaurants. Regards, Rachit More 

Warwick, United Kingdom
Top Contributor
215 reviews 215 reviews
118 hotel reviews
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed February 13, 2015

Stayed for a night here having stayed at the Hilton Metropole over the weekend. The price was the same and the contrast stark. This is a very stylish, friendly and nicely presented hotel only a few minutes from Marble Arch. The rooms seem to be well insulated from the sound from outside the house and they are comfortable. The ones... More 

Was this review helpful? Yes
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you so much for a wonderful feedback. We're proud to know that you enjoyed your stay at The Sumner. The Sumner is a boutique property located in central London which is 5 minutes walk away from the Marble arch and hyde park. The rooms are specially designed to provide comfort and luxury to the guests. Staff at... More 

Norway
Top Contributor
58 reviews 58 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 12, 2015

Small, clean hotel with friendly service. Well located, close to Marble Arch. Room was small, but clean and with comfortable beds. Breakfast was good, but in a very small room in the basement. We were served tea and coffee in the nice living room with a fire place. Service was very attentive and friendly.

Was this review helpful? Yes 1
thesumnerhotel, Guest Relations Manager at The Sumner Hotel, responded to this review

Dear Guest, Thank you for your feedback. We're pleased to know that you enjoyed each and every services provided at The Sumner. The Sumner is a boutique property located in central London close to marble arch and hyde park. Please do let me know when you plan your next visit to The Sumner Hotel, so that I can welcome you... More 

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