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NH London Kensington

#276 of 1,052 Hotels in London
Certificate of Excellence
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Cromwell Road 202-220, London SW5 0SW, England (Formerly NH Kensington)
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NH London Kensington
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824 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

this is a great hotel in london to be at nh and as a suprise i even got my own birtdaycake nice to know they rememberd my special 12e birthday love the people all kind and happy love to be in england😊

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Eunice Urielle J, thank you for your flattering words regarding your experience at NH London Kensington. We are happy to be part of your birthday celebrations and hope, you will join us again next time on your special day. We are looking forward to welcome you back soon. Best regards, Tina More 

Xghajra, Malta
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked in January for a July stay and the best I got was a semi basement room. Still of a good size and spotless clean. NH used to offer a pillow menu. Now no more. This was effectively what had (strangely enough) attracted us to NH in general and also enrol in the NH rewards scheme. This was my... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear RGonzi thank you for reviewing your recent stay at NH London Kensington. We do apologize that the upgrade room provided was not to your personal taste location wise. Also, we regret that we were not able to provide you with your preferred type of pillows on that occasion. It is great to hear though, that you are a frequent... More 

Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here on business in the middle of the tube strike. Staff went out of their way to find me transport, often phoning 5 different cab companies & giving updates on the strike / local impact. Good, fast room service & friendly smiley staff.

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear AirmileAlex, thank you for reviewing your recent stay at NH London Kensington. We appreciate to hear that even in the unfortunate event of the rare London Tube strike we were at a perfect service to you. I can assure you, that we are a fairly easy to reach by public transport on regular dates :) We hope to welcome... More 

Ramat Gan, Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel for 6 nights. Excellent location, in a pleasant and safe neighborhood, also at night. There are plenty of restaurants and a convenience store nearby. Earls Court tube station is a 5-minute walk away, allowing good .access to most attractions in London Our room (standart room) was spacious enough, facing the hotel garden and was very... More 

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Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Galina10_10, thank you for your fantastic review! We are thrilled to read your lovely feedback and will make sure to share it with everyone in the team. Happy to have been part of your holidays and even more excited to have left you with great memories about NH London Kensington. Thank you very much for the personal note, very... More 

Glasgow, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited London for a week with my sister last summer and stayed in this hotel. I love the Earls Court area as it has lots of bars and restaurants and great tube connections, and this hotel is only about 5-10 minutes walk from the tube station, so it was a perfect location. The room was actually very spacious for... More 

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Lorna89379, thank you for your great review on your recent stay at NH London Kensington. We are happy to read that our location and facilities met your expectations. Indeed, some our team members are new and also working on a fairly new operating system. We appreciate your understanding. We hope you will visit us again in the near future.... More 

Huddersfield, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel in a great spot, 10 minutes away from the Natural History Museum and 5 mins from 2 different tube stations. great value for money, the rooms were immaculate and plenty big enough for 2 of us staying two nights. Would definitely stay again, what more could you want for the money!

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Matt B, thank you for your fantastic feedback on your recent stay with us! We are thrilled to hear, that we were able to full fill all your sightseeing and holiday needs. With plenty of landmarks around, such as Kensington Palace and Holland Park, NH London Kensington is worth a visit. We are looking forward to welcome you back... More 

Redditch, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed out two nights at NH Kensington and chose it for its easy access to Wimbledon for the tennis and to central London, both via the nearby tube. The staff were very friendly and helpful and quickly resolved our problems with the tea/coffee facilities -no milk, just Earl Grey tea, only one cup. It is obviously a hotel run... More 

Review collected in partnership with NH Hotels

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Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Richard P, thank you for taking the time to review your recent stay with us. We are very happy to receive your fantastic feedback and will share it among the team. We like to bring some spanish flair to London, if only we could have some more sun :) We do hope you wont wait until next year Wimbledon... More 

Bucharest, Romania
5 of 5 stars Reviewed 1 week ago

Great hotel, great location (close to major tube station and just meters away from bus stop), very helpful staff! Delicious food, lovely inside garden, the rooms look just like on the site. Numerous restaurants nearby

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear DAN V, thank you very much for sharing your great experience with others. We are delighted to receive your amazing feedback and we will happily share it among our staff. We hope that we will remain your hot spot the next time you visit London and we are looking forward to welcome you back. Best regards Tina More 

Istanbul, Turkey
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

The hotel offers all the properties expected from its star level. Room sizes are adequate, our rooms were looking to a nice garden. The staff is very nice, helpful yet cordial. This makes a positive difference on top of the premises. However the housekeeping is below standards. They did not change towels left on the floor, which is a sign... More 

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear terapin909, thank you very much for your wonderful review on your recent stay at NH London Kensington. We are very happy to hear, that we have delivered an memorable service to you. We are especially proud, that you enjoyed our delicious breakfast buffet. As we all know- breakfast is the most important meal of day :) We are looking... More 

Arlington, Washington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hotel was very clean and staff were helpful and friendly. The breakfast buffet each morning was awesome - fruit was always fresh and delicious, there were so many choices, and surroundings were very comfortable.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Tina B, Front Office Manager at NH London Kensington, responded to this review

Dear Richard S, thank you very much for your amazing feedback given on your recent stay. We are thrilled to receive such compliments and we are grateful to have been part of your holidays. We will share your lovely words among the team and we are looking forward to be your host in the future again. Best regards Tina More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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