I can't believe Priceline works wiith this outfit. They are scam artists. They promised a key for apartment, then told us on arrival that they would buzz us in remotely. Worked great until the second night when nobody was there. Their contact phone had been disconnected too, so we were in Manhattan after midnight with no access to building. We... More

I have no idea why this hotel/apartment is rated 5-star. Must be a mistake. I had to wait for 20 minutes in the cold weather to get an access code from Woogo's Call Center, which told me that my room number was 11. Upon entering the place, there is no room no. 11 key inside the safe, instead there were... More

Awful, complete waste of money and a night. Firstly, after booking we were told via email to call an automated message which directed us to a safe within the building to obtain keys; no "live"help whatsoever so I'd hate to thinbk what would happen if we encountered difficulties. The "luxurious desinger"place we'd come to expect (and paid exrra for a... More

We booked this property through lastminute.com, and after we'd booked it we realised why we couldn't find it on tripadvisor. They had changed the name to "Kensington apartments", left off all references to Woogo, and didn't provide an address until you'd booked and paid (meaning we couldn't find reviews until after booking...) When we then read the TripAdvisor reviews we... More

As directed we got a cab to the address in Kensington. We first of all began to worry when the cab driver did not like the look of the "blacked out" front of the building. There was no signage what so ever to indicate that this was the appartment complex, 5 star I might add --- NOT !!! After a... More

I have just read a review of the Piccadilly WooGo apartments in London from a fellow Glaswegian and it seems my wife and I were there in London at the same time but at the WooGo Kensington Apartments just of High Street Kensington. I recognised the trouble he had with the door and the safety deposit box on the wall... More