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Holiday Inn London - Elstree

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Barnet By Pass, London WD6 5PU, England
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Holiday Inn London - Elstree
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320 Reviews from our TripAdvisor Community

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Waco, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My first time in England and I found the reception and bar staff to be very friendly and helpful. The rooms (compared to what I'm used to in the US) were more than a bit lacking. The first room I set up with had waste in the bins, the soaps were all unwrapped and used, and there was some kind... More 

Helpful?
Thank Richard S
IHGService, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear Richard S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the reception and bar staff. However, we’re sorry we fell below your expectation regarding the room and bathroom cleanliness and air conditioning. We will address these concerns. We take all... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Pretty good experience nothing special though. Friendly and helpful staff. Rooms are a bit shabby and could do with a refresh. Also the thermostat is either red hot or too cold, on or off sort of thing. Huge draught from the window seal being gone probably doesn't help. Food was beautiful on the first night, slow roast lamb shank. Second... More 

Helpful?
Thank Hayden C
IHGService, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear Hayden C, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our staff, and our food in general. However, I was concerned to see that you were not impressed with the overall condition of our room, thermostat, and window seal.... More 

Britain, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Refuse to re embuse my money paid for Christmas lunch,even tho i gave 7 days notice because Menu had Turkey with PORK stuffing,they only sent me the menu when i paid. Look at reviews from other guest saying service was bad General Manager needs to step in to save the business.

Helpful?
Thank Keagan Dearham K
IHGService, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear Keagan Dearham K, We appreciate your time in writing your review. It is unfortunate that your Christmas lunch experience prevented you from enjoying your time at our hotel. We would like to look into this further, thus we sent you a private message to help us get additional information regarding this event. Again, thank you for your feedback and... More 

Travelers are raving about these London hotels

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

I travel all over the world for work and this time I was visiting London I wouldn't say that it was my first time visiting London but at the time it was convenient for me to stay at this location. It's a beautiful country. Rooms were modern, well equipped and comfortable . Hotel staff is friendly and very helpful. Breakfast... More 

Helpful?
Thank bdaddy69
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear Bdaddy 69, Thank you so much for your Four Star review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experiences is something our staff takes great pride in, so we value your feedback. I hope you will visit us again. Sincerely, Chirag Nagar Operations Manager More 

Braintree, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

Been here many times for business and can confirm that it is everything you want from a hotel for a short stay. Staff are excellent and attentive and rooms reasonable and clean. Only gripe was that my room was like a Furness and I couldn't find a way of turning the heat down making for a restless night.

Helpful?
Thank Ray L
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear Ray, Thank you for your four star feedback at TripAdvisor. I am pleased to hear that you enjoyed your stay. Once you visit us again in neat future please speak to our receptionist about heating control system in bedroom. They will help you. Once again thank you for your feedback. It help us to further improvise our service and... More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

We were in Elstree for the Strictly final. We had used this hotel previously. On this occasion the Mexican receptionist was so helpful and found us a room well ahead of the standard check-in time. The restaurant was closed at lunchtime due to Christmas parties in the evening. We ate in the bar. The food was very poor - not... More 

Helpful?
1 Thank md_stewart
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear Md_Stewart, Thank you for your feedback on Trip Advisor. During Lunch time we only do bar food and drink service. Restaurant operation time is breakfast and dinner. But some guest insist to have lunch in restaurant then we normally allow them. For breakfast we have to follow IHG standard guideline which is same for all the holiday Inn in... More 

Edinburgh, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 21, 2015

We were attending an awards ceremony here and decided to make a weekend of it - great decision! Staff were so friendly and helpful, the swimming facilities were really welcomed, the room cosy but classy and food delicious. It is also cheap enough to get into the centre of London by public transport - the train station is just a... More 

Helpful?
Thank melbsteel
Chirag N, Guest Relations Manager at Holiday Inn London - Elstree, responded to this review

Dear Melbsteel, Thank you for your five star review at TripAdvisor. I am pleased to hear that you enjoyed your stay with us. We take great pride in providing best customer service sow we value your feedback. Once again thank you very much and we hope you will visit us again. Kind Regards, Chirag nagar More 

London
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 16, 2015

This hotel is right on the A1 towards Hatfield. The hotel is close to Borehamwood town. The hotel has free parking and is very nice, ideal for families and couples also business users. The hotel does have a swimming pool and Jacuzzi ideal to use after a hard day. The rooms seem a little dated but spacious. The night sleep... More 

Helpful?
Thank London325i
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear London 325I, Thank you for your Four star Review at Trip Advisor.  I am pleased to hear you enjoyed your stay with us and had a good night sleep. Let me assure you, we will work on bedroom paint touch up. Once again thank you and I hope you will visit us again. Kind regards, Chirag Nagar More 

manchester uk
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed December 11, 2015

This is the 2nd visit ,it was a very cold weekend and the room was very cold with a very thin duvet.the room was dusty and we booked a king bed but got 2 singles. Otherwise the hotel is very nice and we will stay again

Helpful?
Thank shazb25
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear Shazb25, Thank you very much for visiting us again and liking our hotel. I have noted your comment on Trip Advisor and disappointed to hear that you did not had good night sleep due to cold room. Our all the bedrooms are equipped with centralized heating system. When you visit us again please speak to our reception team, they... More 

Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 25, 2015 via mobile

Really can't praise this hotel and it's staff enough. It's spotlessly clean in a brilliant location and the self service breakfast is excellent. As for the staff all I can say is AMAZING, they go out of there way to make sure you are comfortable and relaxed from the cleaners to waiting staff in restaurant and a big mention to... More 

Helpful?
Thank LovesToTrave221276
Chirag N, Manager at Holiday Inn London - Elstree, responded to this review

Dear Jaimelocke1, Thank you for your 5 Star review. I am happy to hear that you enjoyed your stay with us. I will pass on your comments to Asil, James and rest of the team. We are eagerly waiting to welcome you to our hotel. Your sincerely, Chirag Nagar Operations Manager More 

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