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Hilton London Canary Wharf

#140 of 1,049 Hotels in London
Certificate of Excellence
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South Quay, Marsh Wall, London E14 9SH, England
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Hilton London Canary Wharf
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Hilton London Canary Wharf
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1,880 reviews from our community

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    144
    37
    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
31 reviews 31 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

I regularly stay in Canary Wharf with work in a few different hotels which are all very good. I had not stayed in this Hilton previously but now I have, this is now where I intend to stay with work. Staff were friendly and the room was clean and large. It was quiet and only a stone throw away from... More 

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Barnoldswick, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stay itself was OK but the breakfast is a complete and utter rip-off. The service in the restaurant was also very poor. I was ignored the whole time I was in thre eating breakfast. No tea or coffee was ever offered and the cost of breakfast (£21 each) is way way over-priced.

Was this review helpful? Yes
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

Thank you for taking the time to share with us your feedback following your recent stay. I was please to read that in general your stay was ok however I was disappointed to learn of your experience in the restaurant whilst having breakfast. I understand that the guest relations manager has been in contact with you. Once again thank you... More 

Mansfield, United Kingdom
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Hilton for a couple of nights for a concert at the nearby O2 Arena. We upgraded to an Executive Suite for an extra £30, which was well worth it. The room was enormous, with a seperate bedroom/living area, and a large TV in each. There was a huge bathroom too, with excellent facilities. The executive rooms... More 

Was this review helpful? Yes 2
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

I appreciate your kind feedback and was happy to hear that you found the hotel location suitable for your needs and that you found the rooms were spacious and that you enjoyed the Executive lounge. I was sorry to read you were disturbed by guests in the room next door and I am glad the team were able to resolve... More 

Paris
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It is a pleasant business hotel in Canary Wharf, which is a business and shopping centre. Especially the breakfast is delicious; you can choose from a broad variety of hot and cold dishes.The rooms are really quiet.

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked a Mother's Day afternoon tea treat for myself, my mum, my mother in law and my sister. I was truly disappointed. I paid extra to go to the executive lounge which was on the 14th floor and I can honestly say this was such a waste of my money. We entered the room and near enough all tables... More 

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Oliver S, Manager at Hilton London Canary Wharf, responded to this review

Thank you for your feedback which certainly helps us to monitor and improve our services. I was truly disappointed to know we did not provide you the service you deserve and expect from the Executive lounge, especially as this is not indicative of the usual service standards we provide and also from reading past tripadvisor reviews. I have today spoken... More 

Dienne, France
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good location for Canary Wharf, within walking distance of shops, restaurants and entertainment. Large well equipped rooms with views over Canary Wharf.Very busy at the weekend. Stayed for 2 nights with girlfriends sightseeing and cinema - first showing of 50 shades of Grey.

Was this review helpful? Yes
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

We appreciate your kind feedback and were really happy to read that you found our hotel location was good and that you liked the Canary Wharf area. Thank you and we look forward to welcoming you back soon. More 

York, United Kingdom
Top Contributor
57 reviews 57 reviews
42 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night on Friday. I arrived at 2pm and was able to check in straight away on the 5th floor. Check in was quick, easy and friendly. Room was a good size with all the facilities - double bed, mini bar, Tea/coffee, iron, hairdryer etc We had breakfast included it was all ok apart from bacon... More 

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Oliver S, Manager at Hilton London Canary Wharf, responded to this review

I appreciate your kind feedback and was happy to hear that you found your room to be of a good size. I was also pleased to read of the service you received from the team in particular Vicki on reception, I will certainly share your comments with her. I note your comments regarding breakfast and have spoken to both the... More 

Seattle, Washington
2 reviews
4 of 5 stars Reviewed 1 week ago

Beautiful building, well located. Staff went out of their way to find a room with a comfortable mattress, as ours was rock hard however we found that ALL the mattresses are this hard, unforgiving material. They provided me with another duvet to lie upon, which helped, but all in all I was sore and tired and did not enjoy my... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

Thank you very much for sharing your comments with other travellers. We are glad to hear you enjoyed your stay and the service provided by the team to be very helpful and that food served in the restaurant provided lovely breakfast. We look forward to welcoming you back in the near future. More 

Oxfordshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked day before on a brilliant discount website. Wanted to check out the Hilton as had never stayed at one or been to Canary Wharf. Got to London and decided to get the Thames Clipper boat to the Hilton. Glad we did, seeing London from the water is really good and very chilled, less hassle than getting on the tube.... More 

Was this review helpful? Yes 1
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

We are delighted that you enjoyed your time with us at the hotel and that you like the Canary Wharf area. Thank you for your feedback and we look forward to your return in the near future. More 

Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights with my husband and grandaughter whilst visiting the sights. Loved the location of hotel at Canary Wharf and enjoyed the trips in and out of the city centre on the DLR the station being just across the road from the hotel. The hotel was modern and bright, the service and staff great and the room... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Oliver S, Manager at Hilton London Canary Wharf, responded to this review

Thank you, I am glad that you and your family enjoyed your visit to the hotel and found the location suitable for your needs. It was good to read you found your room spacious and found the breakfast comprehensive. I have shared your comments regarding the sausages and beans with the Head Chef. More 

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