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All 1,073 London hotels

Hilton London Canary Wharf

4.0 of 5 Hotel   |   South Quay, Marsh Wall, London E14 9SH, England (Docklands / Canary Wharf / Isle of Dogs)
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90%
Ranked #130 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Rebecca L
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1,476 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The staff were friendly, and the room was clean, but very basic. I was pretty unimpressed with my stay, considering how much we were paying. We booked an air conditioned room and when we arrived and checked in, not only did our room not have an air conditioner, but it was incredibly hot and muggy. The next morning they moved... More

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Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

I will be brief because their WIFI is the worst. It drops me about every three minutes, which is a monster pain! The room is okay - no coffee or tea pot. Weekend price was high for a business district hotel. The woman that checked me in was sure that I was not an Honors member, but agrees to let... More

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

Thank you for your feedback which certainly helps us to monitor and improve our services. I regret that you did not find the service up to your expectations. With regards to your comment on the Wi-Fi, I was disappointed that the services dropped every 3 minutes. Our Wi-Fi is provided by BT Openzone and is set-up that when guests are... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was very pleased to stay at this hotel. I booked with lastminute.com, secret hotels and was really impressed with the service and quality of the room. The only downside was the view. Couldn't have been more convenient for the o2.

Was this review helpful? Yes 1
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

Glad you loved our hotel and were impressed with the service and quality of the room. Many thanks, and we look forward to welcoming you both back soon. More

Middlesbrough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Hotel was excellent; clean, comfortable and in a good location. Canary Wharf is not exactly next to the main attractions; however, we found the location ideal, being almost on top of the Jubilee line. I had been worried about location but it was a 25min tube into Waterloo. We quickly discovered that Jubilee line is easily the best line... More

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

We are glad you enjoyed your stay with us, thanks for taking the time to leave your review. It was great to read that you found the team to be excellent and location easily accessible to Central London. Thank you. More

cheshire
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night. We were upgraded as my husband had stayed in this hotel on business the previous week! We were able to use the executive lounge which was fantastic. The hotel is clean and spacious. Breakfast was excellent with plenty of choice. Will definitely return!

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

We are delighted that you and your husband enjoyed your time with us at the hotel and found it to be clean and spacious. I am also glad you liked the Executive lounge and we look forward to welcoming you back in the near future. More

Devizes, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here on a Saturday night as part of a 90th birthday treat. Reserved junior suite for my parents and a kind exec for us. Everything was exemplary and, without exception, every member of staff was consistently amazing. Reception helped organise a cake and balloons before we arrived. Concierge were excellent and helped with onsite disabled parking. Checkin staff were... More

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

Thank you for choosing our hotel to celebrate your family special occasion. It was great to read the positive comments on the service provided by the team to make your stay enjoyable. I have today spoken with the Executive lounge manager with regards to your feedback on the noisy lounge. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just spend a few days in Hilton canary wharf. Upon check In we were greeted by Avinash in the lobby, who kindly helped us with the check in. He was very engaging and really made us felt comfortable. We got introduce to the Hilton Honors program and even got a discounted full English buffet breakfast as a benefit. Room were... More

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

Many thanks for your review. It is always rewarding to receive positive comments on the service provided from our team members; I will certainly share your comments with Avinash. I am also glad you enjoyed your first visit in a Hilton hotel and we look forward to welcoming you back soon. More

Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

We went to the Hilton Canary Wharf in July 2014. Entering the beautiful reception area we were really looking forward to see our room. Well, when we saw it then, we were very disappointed. For a hotel chain selling itself as high-class, this was not even low-budget standard. Old furniture that was partially broken, dirty windows, uncomfortable beds. Service at... More

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Adam_M_Smith, Manager at Hilton London Canary Wharf, responded to this review

Thanks for the positive feedback about the Front Desk and Housekeeping team. Your comments regarding your experience in the hotel restaurant and with room service were disapointing to read and relevant actions have been put in place to prevent a repeat. Once again thank you and I look forward to welcoming you back to the hotel. More

Burnham-On-Sea, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel for myself and my fiancée as a place to rest our heads after seeing the quite brilliant Aerosmith at Clapham Common. Having stayed in a couple of Hilton's before, I knew that we would enjoy our stay very much. The staff were very accommodating from the off and we always felt at home. Although we didn't... More

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OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

Thank you for taking the time to tell fellow travellers about your experience at the Hilton London Canary Wharf. The team and I were delighted that you managed to enjoy the Hotel albeit for a few hours. I am also pleased you enjoyed the breakfast provided. More

Glasgow
Top Contributor
68 reviews 68 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my fourth time at this hotel. It is clean spacious and quiet. Bed is so comfy, air con works well. Toiletries are excellent and good range of tea/coffee and biscuits too. Check in was painless and quick with friendly reception staff. Breakfast was included in my rate and was superb, you really cant beat a hilton breakfast, plenty... More

Was this review helpful? Yes 1
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review

It is always great to read that our guests return regularly to the Hotel and that we are able to meet your expectations. Thank you for sharing your feedback and I am looking forward to welcoming you again at our hotel. More

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Additional Information about Hilton London Canary Wharf

Address: South Quay, Marsh Wall, London E14 9SH, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Canary Wharf 4*
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Also Known As:
Hilton London Canary Wharf Hotel London
Hilton International London
London Hilton
Hilton Canary Wharf
Canary Hilton Wharf
Hilton London Canary Wharf England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#40 Family Hotel in London #78 Romantic Hotel in London #97 Luxury Hotel in London #208 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Situated conveniently in the heart of London’s business district, Hilton London Canary Wharf is an obvious and popular choice for business visitors. As one of our guests you will have access to a high-speed internet connection, spacious desks to work from, a 24-hour business center and many other comforts. Rooms are fitted with a widescreen TV and an alarm clock that lets you plug in your MP3 player, meaning you can wake up to your favourite music.When you’re not busy working, make the most of the sauna, steam room or work out in the well-equipped fitness center. Or sip on a well-earned cocktail in the very popular Canary Wharf restaurant, Cinnamon. Hilton London Canary Wharf is very close to the O2 Arena and Westfield shopping complex in Stratford. This hotel is a great choice for anyone wanting to be close to where business happens but not too far from all the tourist attractions. ... more   less 
Number of rooms
282

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