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Plaza on the River - Club and Residence

#115 of 1,052 Hotels in London
Certificate of Excellence
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18 Albert Embankment, London SE1 7TJ, England
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Plaza on the River - Club and Residence
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951 Reviews from our TripAdvisor Community

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Traveler rating
    710
    168
    37
    20
    16
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331
287
52
160
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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Birmingham, United Kingdom
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Plaza on the River during a trip to London for the weekend, my hubby, his 12 year old daughter and myself. We booked online and arrived about 11am. Our room was ready and we were able to check in and go to our room, normally check in is about 2pm. We were on the 8th floor in... More 

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Windermere
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked for a business trip as a lone female. I was offered a glass of champagne at check in, a nice touch. Be sure to turn right when you enter the reception area, the area to the left is the Park Plaza which is a different hotel. My cases were sent straight up to my room for which I... More 

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Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Judith B, Thank you very much for posting your 5* review for Plaza on the River. We are pleased we provided you with a great experience by our friendly and helpful team and you enjoyed our modern apartments. I hope we have the opportunity of welcoming you back in the not too distant future. Kind regards, Gabriella Kolber Front... More 

Liverpool
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I write regularly about my visits to the Plaza, and every time I visit I wonder how they maintain the high levels of customer service and overall quality. But the thing is they do!!! Yet again excellent service from stepping into reception up to checkout. A surprise upgrade helped, but the levels of cleanliness and attention to detail is, as... More 

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Chris B, Thank you very much for your comment. I am indeed really proud of my team and my colleague. They are all working hard to provide professional service and ensure we meet and exceed our guest expectations. We are looking forward welcoming you back soon. Kind regards, Gabriella Kolber Front of House Manager More 

Bath, United Kingdom
Level Contributor
163 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked through secret rooms. No idea what I'd get till I paid for it. Overwhelmed at a time we as a family needed something happy. Plaza gave us that. When we arrived there was a delay due to linen issues. Super kind and friendly receptionist offered upgrade to 2 bed suite with river veiws. Of course we said yes. Free... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear wilts78, thank you very much for taking the time to review Plaza on the River. My team and I are pleased you enjoyed your time with us from our spacious and comfortable apartments to our attentive staff. I hope we can welcome you back in near future. I hope your children enjoyed all the activities you planned for them... More 

Hotel Review Summarization

What travelers say

  • Big Ben(13)
  • Bedroom suite(11)
  • Room service(10)
  • Very good(3)
  • Great view(3)
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