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Plaza on the River - Club and Residence

5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #82 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed 4 days ago
Lisa V Sammamish, Washington
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780 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Sammamish, Washington
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was an unexpected pleasant surprise for us! I was traveling with my teen son and was expecting the usual one room two queen bed hotel room...however the Plaza upgraded us to a two bedroom, two bath, with kitchen! This was a lovely break for us as we were spending long days walking around the city enjoying the sites.... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear LisaV, Thank you very much for your recent stay with us and for posting a review on Tripadvisor. I am happy to hear that you were awarded with a complimentary upgrade to one of our Two bedroom apartment, it does indeed allow a lot of space to families. We are looking forward welcoming you back soon. Kind regards, Gabriella... More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Superb and helpful staff - no enquiry was a problem and the doormen were utterly charming. Surprising large and well appointed suites with excellent facilities. A great breakfast. I recommend this hotel for its convenient location and overall excellence.

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Debc1969, Thank you very much for your Excellent comment. I am happy that you had a lovely accommodation, breakfast as we all try our best to give our guests exactly want. I do so hope I meet in you in person on your next visit here with us Kind regards, Gabriella Kolber Front of House Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

What an amazing stay! From the moment we arrived we were made to feel very special. They knew we were staying in London celebrating our 10th anniversary, and everyone wished us well. We were upgraded for free to a balcony apartment, with amazing facilities , space and stunning views of the Thames. We had petals on our bed , champagne,... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear JamesM, Thank you very much your amazing comment. I am really happy to see that my team and the Housekeeping Team managed to amaze you and make your special stay even more remarkable. We are looking forward welcoming you back on your 11th anniversary if not earlier. Kind regards, Gabriella Kolber Front of House Manager More

Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in a 1 bedroom river view suite, which was superb. The suite was huge with a large kitchen/living area where our two young children slept, a big bedroom and spacious bathroom. Our 5yr old slept on the sofa bed and out toddler was provided with a travel cot (this had seen much better days and was quite tatty).... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear philiusfog81, Thank you very much for your lovely comment. One more comment with a score 5 out of 5 in our collection. I am glad to hear that you and especially the children enjoyed their stay with us and please accept my apologise for the small hiccups you mentioned. Please kindly note that special, discounted priced breakfast packages are... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I checked in to the Park Plaza Riverbank the night before my wedding with my bridesmaids. My room wasn't quite ready and I had to rush off, so the manager, Ebi Patani, who had dealt with my booking took my luggage and my dress upstairs. When I arrived later that evening, the room was immaculate. The morning of the wedding,... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great place to stay for location and for the facilities in the suites (nice to have a washing machine and kitchenette). Staff are brilliant on the suite side and the Chino Latte restaurant but the place is a little tired in places. AC can be problematic at times and the rooms can be very warm in spring. Restaurant prices are... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear ASALT62, Thank you very much for your comment posted on Tripadvisor. I am glad that your found that our apartments convenient. Happy to see that even though your found some facilities are old and used, you are happy with the staff and their customer service. As you mentioned we are indeed working hard to extend our hotel, and the... More

Montreal, Canada
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. Very good location, excellent service. Close to the underground and many attractions. We booked a room with a kitchenette, which was a great idea as restaurants are quite pricy in London. There's a grocery store right next door, so no problem getting all the food that we needed.

Was this review helpful? Yes 2
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Maralk, Thank you very much for your recent stay and posting your comment to the Triapdvisor. I am pleased to have read that your visit with us was without fault and you enjoyed your stay. We are looking forward welcoming you back. Kind regards, Gabriella Kolber Front of House Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fair location for a great family holiday. Easy to access to most places by taxi. 10 min walking distance to Tube station. Friendly staff with excellent service. Highly recommend for family stay. Room equipped with induction kitchen, microwave, washing machine, dryer and refrigerator. 10 min walking to local supermarket.

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 2
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Chen K, Thank you very much for your effort posting such a lovely comment on Tripadvisor. Indeed our apartments are highly recommended for families, especially the Two bedroom apartments. The meantime we are welcoming business tourists who are staying with us for a longer period of time. I hope we can welcome you and your family back soon whilst... More

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

everything was perfect! good location, comfortable room, helpful staff, free wifi, convenient area, that's why the most comfortable that i stay in europe country! in room facilities everything is good, large room, large bed, great view! i hope to be back very soon!

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 2
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear ytxxxx, Thank you for taking the time to share your review with us all. I am pleased to have read that your visit with us was without fault. Please feel fire to message me upon your return visit. Kind regards, Gabriella Kolber Front of House Manager More

Colchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great welcome, good service, fabulous rooms, lovely cocktails, a perfect relaxing break. The boat bar across the road was the perfect contrast to the hotel bar, ideal for a summer day. Staff in the hotel work hard to make you welcome and you feel special

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 3
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear leisms, Thank you for taking the time to share your review with us all. Thank you for choosing Plaza on the River Club & Residence to escape for your relaxing break and I am pleased to have read that your stay was flawless. Please feel fire to message me upon your return visit. Kind regards, Gabriella Kolber Front of... More

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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England

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