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Plaza on the River - Club and Residence

5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #104 of 1,063 Hotels in London
A recent review
3 of 5 stars reviewed 5 days ago
Abhiyant Jaipur, India
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797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jaipur, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location is not so great for those who plan to see London by walking. Also make sure while booking you have a view from the room as most of the rooms are Atrium View that means not even sunshine comes inside, its quite depressing.

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Abhiyant, I am somewhat surprised that you had found the location of the hotel not great as we are only a 10 minutes walk from some of London’s famous landmarks such Houses of Parliament, Big Ben, London Eye. Please note that for a small supplement charge, starting from £15/night, you can upgrade your room subject to availability to One... More

Washington, DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent accommodations only exceeded by the professional, attentive and pleasant staff! I have stayed at the Park Plaza many times and I am always impressed by the personnel including Dean, the bell captain, who only having been there a year or so, makes the experience always exceptional. Commendation to front of office manager Gabriella!

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Mariner1978, Thank you very much for yet one more fantastic comment posted on Tripadvisor. Dean indeed a great ambassador of our hotel and truly represent our customer service. We are looking forward welcoming you back soon. Kind regards, Gabriella Kolber Front of House Manager More

Paisley
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my 4th stay at this hotel. It is in a good location that is only a short walk away from Vauxhall Tube Station. I stayed in a one bedroom suite and I liked having the option of using the kitchen and dining area. This time I had an Atrium facing room which meant the room had little natural... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear JanM125, Thank you very much for your effort posting a comment on Tripadvisor. We appreciate you r business and loyalty. I am happy to inform you that we are working hard to maintain and improve our product and services. We have a refurbishment schedule planned, where we focus on washing, changing the carpets or re-sand the floor. On your... More

Illawarra
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay at Plaza On The River was pleasant. We arrived to a glass of champagne and friendly staff. The location of the hotel is about 10 minutes’ in a taxi from the centre of town, and about 15 minutes’ walk from the London Eye, which also has a host of restaurants along the riverbank. We had a two bedroom... More

Was this review helpful? Yes 2
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Der GiorgiaK, Thank you very much for your recent stay at Plaza on the River and I am glad to hear that the many shortcomings did not ruin your stay. I have addressed the issues you mentioned to our Housekeeping and Engineering Team and I am happy to inform you that the carpet smell has been since resolved. We are... More

Kárpathos, Dhodhekanisos, Greece
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

poor value for money,no temperature control in room led to no sleep. would not recommend anyone staying here until they resolve it. staff v freindly but this doesnt help lack of sleep, other people on the same floor were also complaining of heat and we needed fresh air. headaches and lack of sleep is what i will remember. carpet in... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Andy S, Thank you ever so much for taking the time to write your review. We take all feedback with open arms so we may act upon it to better enhance our guest satisfaction. Once again, please accept my sincere apologise for the inconvenience caused by the temperature in the room. I thank you again and I look forward... More

London, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

We booked a short stay for the weekend from Friday till Sunday. As we found out later, our apartment was next to a lounge where on Saturday a party was organized with extreme loud music, the walls literally resonated... When calling the reception we were advised that this would last till midnight, and after midnight the volume was reduced a... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear AadK, Thank you for taking the time to review us online. I was disappointed to read your review, I am sorry if your experience with us on this occasion was not perfect. Please rest assured that we have taken all the points on board, and we will do our best to learn from your feedback. As you mentioned in... More

New York, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Be forewarned. There is a major construction project going on next door that begins bright and early at 8:00am and lasts till 7:00pm Monday through Saturday. If you are there on business and are getting up early anyway, fine. But if you want to do anything at night you will get very little sleep. I had a 2 bedroom suite... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Paul V, Thank you ever so much for taking the time to write your review. We take all feedback with open arms so we may act upon it to better enhance our guest satisfaction. Once again, please accept my sincere apologise for the inconvenience caused by the temperature in the room. I thank you again and I look forward... More

leeds, england
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed in the 'plaza on the river' for 2 nights. Clean tidy rooms. But in my opinion not a 5 star hotel, a 4 star. (Now the Landmark in London is defo a 5 star)! "Try it"! :0) In the box 'any special requests I put "a room with a nice view would be lovely"! Ha! Never mind. Thought I'd... More

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear deenahart07, Thank you for taking the time to write your review. We take every review, comment and complaint on board. I hope You will understand that the hotel has no control over the construction works currently taking place next door, however we are working together with our neighbours to minimise any disruption - your feedback is of great value... More

Yarmouth Port, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Views, location, boutique atmosphere, attentive personal service are all there at the Plaza on the River in London (the 5-star section of the hotel). Many of the rooms have fully-supplied kitchenettes and in-room washers and driers. We loved the location as there is a bus station across the street from the hotel and there is easy access to the Vauxhall... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear WilliamH, Thank you very much for posting such a short and sweet comment about your recent stay on Tripadvisor. It gives us great pleasure to read such a lovely response. We look forward to welcoming you back to the hotel again soon. Kind Regards, Gabriella Kolber Front of House Manager More

Aarhus, Denmark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Park Palza is a really nice place to stay with welcoming and helpful staff, very good rooms, a brilliant lounge and restaurant and last but not least the option to have a double bedroom suite with balcony facing the Thames with a great view of Big Ben etc. All-in-all a fantastic experience.

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear JannK, We do appreciate the time and care you took to evaluate Plaza on the River Club and Residence. Happy to read that you were satisfied in general with the services we provided as well as the Two bedroom apartment with a River view. Thank you very much for highlighting the cleanliness, the service and the great location of... More

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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
Number of rooms: 66
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England
Hotel Style
#58 Business Hotel in London #85 Luxury Hotel in London #103 Family Hotel in London #112 Romantic Hotel in London

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