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Plaza on the River - Club and Residence

#116 of 1,052 Hotels in London
Certificate of Excellence
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18 Albert Embankment, London SE1 7TJ, England
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Plaza on the River - Club and Residence
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939 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Me, my 2 year old son and Mother in law had to visit London on Thursday night for a hospital visit Friday. On arrival I explained my son had to be starved for his operation the following day and couldn't eat after 4.30am. He was already very upset and anxious and the receptionist was AMAZING with him. Not only did... More 

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Kimberlina84, Thank you very much for your lovely comment. I am pleased to hear all your family enjoyed their stay at Plaza on the River. I will make sure Justyna gets a copy of your fabulous feedback, complimenting her customer service. I trust we will be able to welcome you back soon, hopefully in better circumstances and not because... More 

Riyadh
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

How can I stop raving about this place? The Plaza on the River provides both hotel rooms and apartments. The entrance was that of a 5 star hotel. We needed an apartment that allows smoking (hubby is a smoker), which they provided. They also have regular hotel rooms that overlook the river Thames and have views of Big Ben and... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Hadeel-AM, Thank you for sharing your experience at Plaza on the River. It is always great to receive positive comments and I will certainly pass them on to our team. I am pleased to hear you had enjoyed your room and facilities as well as your positive feedback about the staff. We highly appreciate our guests’ comments as they... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel user performs for a five-star hotel. Even though our room was promised at 2 o'clock we waited until 3 to get access. The room itself was in tired condition. The TV needed reprogramming, the minibar fridge was warm, the closet light would not turn off, espresso make was broken, etc. Housekeeping was supposed to be finished by 4... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Edinamite, Thank you for taking the time to leave a review of your recent stay at our hotel. I am saddened to hear that on this occasion you did not receive the guest experience that we strive for with all who walk through our doors. Our Housekeeping Team is working very hard to clean the room as soon as... More 

Cross Plains, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I booked a couple nights & they upgraded us to a river view. The room was wonderful with a bedroom and a pullout couch in the living room. There were 3 of us staying so that was perfect. Beautiful bathroom, great details everywhere in all rooms, & great kitchen. However, the internet was terribly slow - to the point of... More 

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Daisymaysipes, Thank you for sending us your feedback. Our aim is to provide our guest with memorable experiences and I do apologise for any shortcomings you encountered on both occasions of your stay. Please be assured this is not indicative of our usual standards. I understand we have managed to upgrade your room category on a complimentary basis for... More 

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