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Plaza on the River - Club and Residence

#105 of 1,052 Hotels in London
Certificate of Excellence
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18 Albert Embankment, London SE1 7TJ, England
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Plaza on the River - Club and Residence
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926 Reviews from our TripAdvisor Community

Traveler rating
    694
    165
    33
    19
    15
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318
282
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rhyl, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I booked this hotel and got it at an excellent rate for a 5 star hotel. It was room allocation on arrival so I presumed we would be put in a pokey little room. This was far from true. We arrived and due to having to wait 5 minutes to check in we were upgraded to a suite. It comprised... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Mypetal26, Thank you for your comment posted about your recent stay. I am glad to hear that you enjoyed your stay and you liked your apartment. I am pleased to inform you that we are currently working on cleaning our carpets, and so far we cleaned 1/3rd of the apartments. We are looking forward welcoming you back in the... More 

Dubai, United Arab Emirates
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I won't repeat some of the positive reviews of this hotel but lest to say for our family of four with two kids under 5 we had a great six night stay! The apartment is well equipped and the restaurant has great food accommodating of the kids as well. The breakfast option is bountiful and a good start to the... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear AML2010, Thank you very much for your lovely comment and that you highlighted the lovely, friendly service you experienced. My colleagues are I are working hard and try our best to exceed guests’ expectation. I am glad to hear what we accomplished yet another time. We are looking forward welcoming you and your family back. Kind regards, Gabriella Kolber... More 

Nazareth, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located east of the river and of walking distance of the London Eye and of Vauxhall station. The room (a triple) was very spacious and equipped with a kitchenette, also an espresso maching with a Nesspresso pods provided daily were available with no extra charge. try to call the hotel ahead and cook and outward facing room... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Issam710, Thank you for your comment on Tripadvisor. I am pleased to hear that you have enjoyed your stay and the coffee with us and looking forward welcoming you back many times. Feel free to contact us in advance to reserve one of the river view apartments. Kind regards, Gabriella Kolber Front of House Manager More 

Swansea, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel for a 1 night stopover in London as we needed a room to accommodate 3 adults within easy reach of central London. I was pleasantly surprised by the experience, check-in and out were both efficient and business-like, we were upgraded to a suite on the 10th floor which meant we had plenty of room and facilities... More 

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Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear brgkamp, Thank you a lot for your great feedback about experience of staying at the Plaza on the River. We were of course very happy to read that you enjoyed your time with us and took advantage of the extra space in the apartment and the location of the hotel. We are looking forward to welcoming you again Kind... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Pleasantly surprised by this option. Booked studio and found it well equipped for self catering, and rooms generously sized for 3. Fortunate to get upgraded to a river view - and what a view across to the Palace of Westminster and Big Ben. Staff great across the board, and the inclusive breakfast was brilliant. Highly recommend this option and Hotel... More 

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear APDID, I would like to take this opportunity to thank you for your feedback that you left after staying with us at Plaza on the River Club and Residence. It is always refreshing to receive positive comments in regards to the staff in particular and I have shared your feedback with all the departments. We do pride ourselves in... More 

Leuven
Top Contributor
55 reviews 55 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed with 2 adults and 1 child. Reception was nice with a very quick service. They provided al roll away bed without us asking and we had a river view room, avoid the rooms looking out on the inner court. Rooms are big with lots of amenities. We liked the soaps, beds with nice linnen and big soft towels.... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Beebee1977, Thank you very much for your comment and I am happy to see that you were overall happy with your stay. Your feedback is appreciated about the hotel and the staff. I do hope we will be able to welcome you back sometime. Kind regards, Gabriella Kolber Front of House Manager More 

Redhill
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Whenever I come up to London, I tend to stay at the Riverbank Park Plaza. Excellent location next to the Thames with a fine view of Parliament. Rooms are great and food in Chino Latino is always of a good standard. Service on this latest occasion was first class. Looking forward to my next stay!

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Redhillman, Welcome back at Plaza on the River. I am pleased to read that you were satisfied with your stay and you came back. Indeed the food in Chino Latino is perfect & delicious. We are looking forward many more occasion. Kind regards, Gabriella Kolber Front of House Manager More 

Newcastle Upon Tyne
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely wonderful 2 night stay on business in heart of London. Gabrielle and team looked after us so well. We had a beautiful apartment suite which was very comfortable - nothing was too much trouble. We ate in the fabulous restaurant on one of the evenings - our compliments go to the amazingly talented chef Piotv - and of course... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear GM-and-Princess, Thank you for your detailed feedback. I was glad to read that you had a good stay and that our team was showing the friendliness and professionalism we are aiming for. We are looking forward welcoming you back. Kind regards, Gabriella Kolber Front of House Manager More 

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