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Plaza on the River - Club and Residence

#143 of 1,054 Hotels in London
Certificate of Excellence
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18 Albert Embankment, London SE1 7TJ, England
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1 room 1 guest
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975 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed today NEW

As an ex-pat north London boy, I still get a buzz about returning to & staying in London for a few days. I have always understood that south of the river is "dark and full of terrors" and some even believe"there be dragons". I shouldn't have worried, this is an excellent hotel, efficient & friendly staff; a fantastic apartment with... More 

Was this review helpful? Yes
Southampton, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I booked this for a treat for my two teenaged sons and I to have a "spoil" weekend. We were thrilled to have a beautiful room, upgraded for a river view - fantastic. Nice apartment, good facilities and lovely bath and shower room, bright modern and very clean but welcoming, just like I would like at home - an essential... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear trudy L, Thank you very much for your kind review. I was delighted to learn how much you enjoyed your stay with us here at Plaza on the River. Thank you again for your feedback and we hope to see you again soon. Kindest Regards, Gabriella Kolber Front of House Manager More 

Newcastle, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second visit and we had a fab couple of days in a 2 bed apartment at the plaza on the river. Perfect place to stay with a family. Rooms are nice and quiet and with plenty of room. Staff were really lovely and the food at chino Latino was impeccable.

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear bambismurf, Thank you very much for giving us your feedback on your experience at Plaza on the River Club & Residence. It is always a great pleasure to know that our guests are well-taken care of and to receive good feedback on the service delivered. Making our guests feel at home is extremely important to us, I am delighted... More 

Tiberias, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We are staying in the plaza on the river hotel for the next five days while traveling around London. The hotel is great, everyone here are so nice and the-chino restaurant is wonderful. We met this wonderful waitress by name of Alexandra and she was so helpful in choosing from the Manu

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear liat1234544, Thank you very much for your lovely comment. I am surprized to see that despite you left such a lovely comment and you wrote that you are having a great time, you still scores us 1 out of 5. If I can ask you to contact me directly, that would allow me to understand your reasons behind you... More 

Manchester, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Five star hotel. Suites not five star .well the one l stayed in .view great. Service good .door men brilliant room .carpet sad didn't look clean .mattress over used pillows from the ark age ? This is missing the beat bar area to dark. Bar itself to many fruit flies Not great for price .

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear spikler, Thank you for taking your valuable time to share your feedback with us following your recent stay. I am truly sorry that you did not have a more enjoyable stay with us and did not feel the quality and high levels of service that we normally deliver to our guests. Feedback such us yours allows us to have... More 

Amsterdam, The Netherlands
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this hotel for a Birthday weekend for my Best Friend. The Service at the hotel was excellent, The Food at the restaurant was Amazing, truly amazing and the view from the Suite I booked was breathtaking. My one issue was that this is a 5* Hotel, while the Park Plaza at Westminster Bridge is 4*. While I had... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Dave-ams, Thank you for choosing to stay at Plaza on the River and for taking the time to share your valuable comments about us here on TripAdvisor. I am very happy that you enjoyed the hotel atmosphere, service and your dinner in our Chino Latino Restaurant. It is also great to learn that the room was to your liking... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is no denying that the apartments themselves are spacious, well equipped, clean and feel almost luxurious. My issues are not in any way with regard to the room, they are with regard to the service. My father is a Club Carlson member and booked the hotel: on the confirmation email, check-in was listed as 'from 2pm'. We arrived at... More 

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Sam Y, Thank you very much for taking the time to review your recent stay. Please accept my sincere apologize for the delay with your rooms. I was surprised to hear that you have received poor service, as most of our reviews are positive about the staff members customer service and relation. We would highly appreciate if you could... More 

Toronto, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went here two years ago and this was one of my favorite hotels! It is a great hotel for families, and the people who work there were very nice. It was big and it looked really good. It has everything you need, so I highly suggest this hotel!

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear slushpuppy2015, Thank you very much for you lovely comment. I am really happy to hear that you still remember and recall your stay two years ago. I hope we will be able welcome you back in the near future again. Kind regards, Gabriella Kolber Front of House Manager More 

Hotel Review Summarization

What travelers say

  • Big Ben(13)
  • Bedroom suite(11)
  • Room service(10)
  • Very good(3)
  • Great view(3)
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