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Plaza on the River - Club and Residence

5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #112 of 1,063 Hotels in London
A recent review
4 of 5 stars reviewed yesterday
NottsUKLyn Notts UK
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816 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Notts UK
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely hotel in good location 5 minute walk to Vauxhall station, staff professional and friendly at all times, a credit to the hotel. Stayed in studio room, clean modern with self catering facilities if needed, bed very comfortable, only downside our room faced the atrium and was too hot, A/Con on coldest setting still seemed to throw out hot air... More

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norwich
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely stay at this hotel. The staff were really friendly and helpful. There is a lot of building work going on in the area surrounding the hotel and we stated we wanted to be in a room away from the noise due to having 2 young children with us. They initially wanted to charge extra to upgrade... More

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear DoraNorwich, Thank you for your recent stay with us and for posting your comment on Tripadvisor. I am glad to hear that you and your family enjoyed your stay with us. Please note that we are currently soft refurbishing the rooms. Currently the main focus is on the floor as well as the carpets. I have passed on your... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a wonderful stay in "Plaza on the River". The staff were very welcoming, even gave us a glass of champagne on arrival as we were celebrating a special occasion. Our room was amazing, we had a sitting room with sofa bed which my daughter slept in which even had a kitchen area with table and chairs, a separate... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Fahey_10, Thank you very much posting this wonderful comment. I am glad to hear that you and your family enjoyed the room especially the balcony. It might be a tad too cold now, but the view is amazing. The small supplement fee to upgrade to the balcony rooms are indeed worth it. Please feel free to contact us again,... More

london, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

hotel location, rooms and friendliness of the staff is fantastic. cant fault the hotel. The food in the restaurant was excellent, highly recommend the taster menu. OVERALL THE EXPERIENCE WAS FANTASTIC

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Chris N, Thank you very much for your sweet comment posted on Tripadvisor. We are very much looking forward welcoming you back. Kind regards, Gabriella Kolber Front of House Manager More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at this hotel. The hotel room was very clean, comfortable and spacious, the views were fantastic. The staff were all very personable, friendly and helpful we received great customer service. The food was also really nice. Our stay was very enjoyable and would definitely return to this hotel in the future.

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Emma C, Thank you for taking time to share such kind words on your recent experience. Thrilled you enjoyed it, and we look forward to seeing you again very soon, Kind Regards, Gabriella Kolber Front of House Manager More

Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed 5 days in one of the river side appartments and our entire stay at Plaza on the River was quite enjoyable. The location is convenient. Quality of the hotel and restaurant is very good. Most noticeable was the service of the personnel which was great and felt quite sincere. This really makes a difference and added to our... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Paul N, Wow… what a fantastic comment. Thank you very much for choosing Plaza on the River for your family trip to London. I am extremely happy that you were satisfied with the service. We are proud to provide professional customer service and ensure we meet our guests’ expectation. We are looking forward welcoming you back. Kind regards, Gabriella... More

Liverpool
Top Contributor
50 reviews 50 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

If they did the Plaza on the River would win this hands down. The customer service is second to none, it is like a golden thread running throughout all staff. They say the best leaders lead by example and this is certainly true here. Gabriella (Front of House Manager) clearly instills an excellent ethos in her teams which is reflected... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Chris B1959, Thank you very much for your compliments in regards to room related facilities, food and mostly the helpful staff. I am looking forward to the next opportunity to be standing at your disposal. Please feel free to contact us prior to your X-mas shopping tour to London, so we can assure you have one of the balcony... More

Senior Contributor
44 reviews 44 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel last minute and what a find. It's staff are incredibly personable helpful and friendly. Making a business traveller feel very welcome. The rooms have amazing views and beautifully presented. Definitely a hotel to add to my favourites when in town

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Stephen Alan Hardy, Thank you very much for your compliments in regards to river view room choice, room related facilities, helpful staff and being felt amazing. I am looking forward to the next opportunity to welcome you back at Plaza on the River Club and Residence. With warm regards, Gabriella Kolber Front of House Manager More

Saratoga, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Plaza on the River, which bills itself as a 5-star hotel, is next to the Park Plaza Riverbank (4-star). I have to say it is very nice. I booked it through Priceline at $190/night and, for that price, it was a great deal. The restaurant in the property is very, very good, for any hotel (or anyplace really.) Wonderful... More

Was this review helpful? Yes 1
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear MicahelD, Thank you very much for sharing your valuable opinion about pro&con experiences. Overall I am glad to read that you found it a great place and would like to recommend visiting us. You are most welcomed Plaza on the River Club and Residence on your return to this fabulous city. Kind regards, Gabriella Kolber Front of House Manager More

Vienna VA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my third stay at Park Plaza. This time I had an efficiency apartment in Plaza on the River. It was a very nice room which was large for a single traveler and including cooking facilities with dish washer, full dishes and cutlery, and even a clothes washer/drier combination. It was a very nice set-up with a huge walk... More

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review

Dear Richard Wayne S, Thank you very much for taking your time writing your comment. Thank you very much for your loyalty toward Plaza on the River. Thank you for highlighting some of the best room features as well as our Chino Latino Restaurant. You are most welcomed at Plaza on the River Club and Residence wherever you travel brings... More

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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
Number of rooms: 66
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England

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