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The W14 Kensington

3.0 of 5
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16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
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The W14 Kensington
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Ranked #72 of 684 Specialty Lodging in London
A recent review
5 of 5 stars reviewed yesterday
1flybev Virginia Beach,VA
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776 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Virginia Beach,VA
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Our recent stay was great. The hotel is in a residential area, quiet and well served by two different tube lines. The rooms are clean, comfortable and the bathroom is good with a great shower. The staff is very helpful and concerned that your stay is good. I have traveled to London several times and I will make this hotel... More 

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Co wicklow
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel in a side street in West Kensington, nice location and clean from the outside. If driving be warned traffic in peak times is a NIGHTMARE! Also hotel has no private parking so you pay by the parking meter outside. (8pm to 9.30am is free) Single room is very small but clean and tidy. Hotel is a group of terraced... More 

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midlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel , better than on the website, only drawback was stale croissants for breakfast. Apart than that everything was perfect. I left my phone charger behind they then sent it back without any problem

Review collected in partnership with this hotel

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Munich, Germany
1 review
4 of 5 stars Reviewed 4 days ago NEW

Great location Nice place to stay Good price/quality ratio Good breakfast Two close subway stations, very good connections to the main areas/attractions If you arrive early or have a late flight, you can leave your luggage in a proper storage room before you check-in or after you checked out

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General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you very much for your review. It is a pleasure to read that you enjoyed your stay at the W14 Hotel. My staff and I work very hard to provide clean and comfortable accommodation at competitive prices, and I am very happy to see we have succeeded in this instance. Thank you once again for your review,... More 

Mainz, Germany
1 review
4 of 5 stars Reviewed 4 days ago NEW

Newly renovated hotel in West Kensington close to Baron's Court or West Kensington Tube station. Quiet street. Some small details are not quite finished (cable in bathroom or over bathroom door), but hopefully the rest of the work will be done soon. Very friendly staff, very good coffee with the continental breakfast. We enjoyed our stay and will hopefully return... More 

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General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you for your review. It makes me very proud to reach such positive comments about the W14 Hotel. The staff work very hard to ensure a comfortable stay for all our guests, and I will pass on your compliments to them. Thank you for your review once again, and for choosing to stay with us. Yours faithfully,... More 

Zagreb, Croatia
1 review
4 of 5 stars Reviewed 5 days ago NEW

great location, very good breakfast, the street where hotel is located is very quiet, near tube station, hotel was recently renovated, the staff is very professional and kind, really the best value for money

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General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you very much for your review. I am very happy to read you enjoyed your stay, and hope you will consider staying with us again in the future. Thank you for your review once again, and for choosing to stay at the W14 Hotel. Yours faithfully, Sanchit Patel General Manager More 

Biel, Switzerland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very modern and new. Staff is helpful and friendly. Our room was very small, but there was everything we needed and it was very clean. Breakfast simple but ok. The W 14 is located in a quite area with good accsess to the underground. Its perfect for a city trip.

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 1
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you for your review. I am extremely happy and proud to read that you enjoyed your stay at the W14 Hotel. Thank you for choosing to stay with us. My team and I hope to be of service in the future. Yours faithfully, Sanchit Patel General Manager More 

Narashino, Japan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

1. It takes only 20 or 30 min to get to Heathrow airport and the center of London. In addition, it is close to the nearby station at Picadilly line. 2. Staffs are very helpful. 3. The room is small but cozy. 4. Breakfast is included. Varieties are enough for me. No elevator. So if you carry heavy luggage with... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you for your review. Unfortunately we do lack an elevator, however we do make up for this by offering to handle your luggage for you if your room is not on the ground floor. I am sorry if this option was not made clear to you at the time of check in. Also, we do suggest that... More 

Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I booked this hotel because of it's proximity to The Olympia Exhibition Centre and I couldn't have chosen better. The hotel was furnished to a high standard for what is classed as 3 star. The rooms were lovely and the shower was amazing. The breakfast room right in the basement was really light and airy. Would definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you for your valued review. I am so proud to read the positive feedback you have given. My team and I have been working very hard to deliver great value for money at the W14 hotel since the renovation. It makes us proud to see that our efforts in providing clean and comfortable accommodation, and a friendly... More 

wilmslow
1 review
5 of 5 stars Reviewed 1 week ago

Whole hotel has clearly been refurbished recently to a very decent standard, even my single room had everything that was needed a executive spec (flat screen tv, safe, little desk area to work from). Self service breakfast was excellent with lots of choice. Would have no hesitation in staying here again, or recommending it.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you for your valued review. I am so proud to read the positive feedback you have given, and that you would not hesitate to recommend us. My team and I have been working very hard to deliver great value for money at the W14 hotel since the renovation. It makes us proud to see that our efforts... More 

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