We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 623 London accommodations

The W14 Kensington

3.5 of 5 Hostel   |   16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
Hotel website
Hotel amenities
Special Offer
Save Saved
You added The W14 Kensington to your Saves list
The W14 Kensington
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Ranked #273 of 623 Specialty lodging in London
A recent review
  • Overview
  • Reviews (333)
  • Photos (126)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (33)
  • Location
  • More
Write a Review

333 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel as I was attending a trade fair and Olympia. The hotel was being renovated at the time and I was given a brand new room! The service was excellent with very helpful staff and a smashing breakfast. Very good prices also make this hotel very attractive for anyone travelling to London.

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago NEW

A nice hotel - but during noticeable rebuilding. Not a good staircase to the reception - especially with two heavy bags, a folding pram and a 1½ year old child. The steeps were to big for both adults and children. The staircase down to the room were to steep and the steps to narrow. But the staff where kind to... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Groningen, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

new hotel, quiet street, modern rooms affordable in west london, 20 min on bike to kensington/hyde park. friendly staff. Reception open til late. Great shower and airco. Breakfast decent. Located in Hammersmith. Totally refurbished.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
122 reviews 122 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 4 nights and would recommend the location & the W14 to anyone who wants to be a short trip to all main London attractions, local restaurants & train stations. The staff at the W14 were lovely. Helpful with any requests we had, easy going and great for any advise regarding getting to places, booking... More

Was this review helpful? Yes 3
Stockton-on-Tees, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

DO NOT STAY HERE!! We called before booking to ask about parking and were told there was on site parking. When we got there, there was only parking on the road which was a maximum stay of 8 hours a day and you were fined if you stayed longer. You also needed to renew your parking ticket each hour meaning... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rhondda Cynon Taf, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2014

I found a last minute deal on the price of my stay and thus I do not think that what I paid was the standard rate for the hotel. However, I have no complaints with my stay at the Hotel, which was for one night in total. Room was clean, well equipped and furnished. Breakfast was nice and perfectly adequate.... More

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 13, 2014 via mobile

Hotel currently being refurbished & the newly decorated rooms are lovely! Comfy beds & crisp white sheets! Cosy rooms & amazing showers in new modern bathrooms! Hotel has great potential but however because it's under refurbishment which isn't stated on most booking sites so there is plenty of room for progress & tweaking! What was disappointing about the hotel was... More

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 12, 2014

After reading numerous reviews on here me and my friend were a little dubious to say the least. However, we were very pleasantly surprised. The staff were welcoming, friendly and helpful. The building is currently undergoing some construction work but the quality of the hotel isn't hindered by this. We were very impressed by the quality of the rooms (especially... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2014

Excellent value for money - nice area, proximity to Barons and W.Kensington tubes, clean rooms and friendly staff. The only downside is breakfast, full English even at some extra cost would be much welcome. Apart from that nothing to complain

Was this review helpful? Yes 3
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 30, 2014

My friend and I stayed at the W14 last weekend (28th June 2014), and both agreed we were extremely happy with the room, hotel location and the friendly staff. After reading some bad reviews on here, we were dubious about staying in a hotel undergoing construction. Upon arrival, we were greeted by a very friendly receptionist who explained everything we... More

Was this review helpful? Yes 7
Owners: What's your side of the story?
If you own or manage The W14 Kensington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The W14 Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The W14 Kensington

Address: 16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The W14 Kensington 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, Travelocity, Cheap Tickets, Priceline, Agoda, Tingo, TripOnline SA, EasyToBook, HostelBookers, HostelWorld, BookingOdigeoWL and Otel so you can book your The W14 Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The w14 Hotel London
The W14 Kensington London, England

126 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (83)
Bathroom (20)
Room/suite (24)
Dining (4)
Hotel & grounds (7)
View from room (3)
Other (25)

Management photos: Courtesy of the property manager

All management photos (44)
Room/suite (9)
Bathroom (1)
Hotel & grounds (2)
Other (32)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in
any neighborhood
in London with
any amenities


Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service
Hotel Class
Number of rooms

Questions & Answers

Questions? Get answers from The W14 Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer