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All 683 London accommodations

The W14 Kensington

3.0 of 5 Hostel   |   16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
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The W14 Kensington
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Ranked #91 of 683 Specialty Lodging in London
A recent review
4 of 5 stars reviewed 2 days ago
ilaria t
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619 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
4 of 5 stars NEW

The room sere clean and new. The shower is fantastic ! But in our room there was a bad smell, maybe from outside, who knows. Good breakfast. At 5 minutes walk from the metro station and also bus. The area is a residential area, with houses in Victorian style, so lovely

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Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Really pleasantly surprised by this hotel. Great price, convenient location and freshly refurbished. Efficient, friendly service and comfy beds. The continental breakfast was pleasant and, whilst I prefer cooked, perfectly adequate.

Was this review helpful? Yes 1
Northampton, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I can't fault the W14; it was clean and modern and the staff were friendly and helpful. Great value for the price which included contintental breakfast. The hotel is in a quiet residential street not far from West Kensington underground station.

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Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely modern hotel & great location for our weekend city break. Our room was however very noisy, we were able to clearly hear hallway conversations at all hours of the day/night! Not helped by noisy inconsiderate guests shouting loudly throughout the night.

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Ulm, Germany
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I have been several times in London and every time I've paid so much for so old and ugly hotels that I was truly surprised when I got into the W14, it's 5 minutes away from the tube station (Barons Court) and 7 min away from the other one (West Kensington). The hotel is totally renovated with fancy rooms and... More 

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Rotterdam
Contributor
13 reviews 13 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our room was small but it looked great and had everything we needed; the bathroom was amazing (two shower heads); the location is great near the tube and small restaurants; and the price is very nice. You can even get 10 per cent discount if you book through the hotel's website. On the downside, there were some problems with the... More 

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Was this review helpful? Yes 1
Milan, Italy
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very good location close to tube station, the piccadilly line and the district line. Very good the bedroom, confortable the bed, and the bathroom. very special and modern decor, black and white. Good service 4 internet and 4 all. Excellent the breakfast time, very good breakfast room, a lot of lots of choice for all tastes. Very good experience.

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Was this review helpful? Yes 3
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Dear Guest, Thank you for your review. I am extremely happy and proud to read that you enjoyed your stay at the W14 Hotel. My team and I aim to provide the most comfortable and pleasurable stay we can, and I am very happy to read we succeeded in this instance. Thank you for choosing to stay with... More 

London, United Kingdom
Top Contributor
69 reviews 69 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room facilities were lovely. Shower sets off the alarm which went off twice during my stay in the middle of the night due to another guest showering. Breakfast was ok, wifi limited in the room and the air conditioning made the room very stuffy.

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Was this review helpful? Yes 1
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you very much for your feedback. I am very sorry to read you did not enjoy your stay at the W14 Hotel. I would like to take this opportunity to address some of the points you have raised. The problem with the alarm used to occur as steam from hot showers set off the alarm when the... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We arrived and were quickly greeted by very pleasant and polite staff on the reception desk. We were allowed to leave our cases until our room was ready for us. The room was very clean and the continental breakfast was lovely and fresh. The location was excellent as the hotel was only minutes away from the nearest tube station. I... More 

Was this review helpful? Yes
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a brilliant hotel we could not believe the price for the what you got! it was a lot better than hotels we have stayed at in the same area and they were twice the price and you had to pay for breakfast.. The staff were friendly and courteous . It was the best nights sleep I have had in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
General M, General Manager at The W14 Kensington, responded to this review

Dear Guest, Thank you very much for posting your review. It is always a pleasure to read such positive comments about your establishment, it makes my staff and I very proud. We aim to provide comfortable and clean accommodation at competitive prices and I am very happy to read we have succeeded in this instance. We would be more than... More 

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Additional Information about The W14 Kensington

Address: 16 - 22 Gunterstone Road | West Kensington, London W14 9BX, England (Formerly Ace Hotel)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The W14 Kensington 3*
Number of rooms: 65
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Also Known As:
The w14 Hotel London
The W14 Kensington London, England

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