My partner and I stayed in this hotel for five nights while she was visiting London from California for the New Year's celebrations. The hotel staff were very friendly and enthusiastic, and were very patient and always happy to help with any quieries we had. The room was of an adequate size and extremely clean, the bed was comfortable although... More

What a great stay.This is the second time we have stayed here and will do back,even after a small issue with the room the manager(Robert)went out of his way to put it right.The hotel and room very clean staff very presentable friendly and helpful.The breakfast well ive never seen so much choice we had the full english and were very... More

We stayed there for a week due to business meetings in the area. The differnce to other Holiday Inns is the staff. Everyone at reception was very friendly and helpfull. But it didn't stop there: all staff was very friendly and professional. No wonder that this Hotel is usually fully booked. Shame that tthere is such a big differnce between... More

I stayed at the Holiday inn with my family for 3 nights over the Christmas period. I was really impressed with the hotel. Our room was modern and spacious and clean, the hotel staff where superb and very helpful and there is ample parking under the hotel. I had read some mixed reviews about the breakfast but I found the... More

Great service everywhere, really good price, friendly staff and clean, fresh and spacious room with beautiful view. What more can you ask for? 10 minutes walk to Brentford train station is not a problem. Will definetly recommend this! More

Stayed here for one night while visiting Twickenham for the rugby, on a Priority Club reward night. The room was really good with access to the rooftop for some fresh air. The only disappointment was the restaurant was closed due to a function which the desk staff neglected to tell us about as they informed us of the restaurant opening... More

I wasn't particularly excited about staying here for the second time, but I was pleasantly surprised by the changes that have been made since my visit last year. My son and I both had rooms on the fourth floor. We were a bit apprehensive about the noise from a function going on downstairs, but realised the function area is actually... More

Brilliant experience in every way. Stayed here on 21st December 2011 in room 423 and we were very pleased with everything. The hotel was lovely, clean, modern, well furnished and maintained and had everything you could possibly need. Every member of staff we came across was friendly, helpful and accommodating. I was a bit worried prior to the stay with... More

Stayed at the hotel during a brief trip to England and would like to commend Brentford Lock as being one of the best Holiday inns we have stayed in for some time. The attention to detail was very good, the staff extremely helpful and pleasant, the room on the 5th floor was spacious and very clean. We had to take... More