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Holiday Inn London - Brentford Lock

4.0 of 5 Hotel   |   Commerce Road | Brentford, London TW8 8JZ, England
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81%
Ranked #286 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
John W Buntingford, United Kingdom
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400 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Buntingford, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed today NEW

I stayed in this hotel for four nights in July 2014. The rooms are a very good size with two double beds, a desk and armchair. Facilities included a flat screen TV, fridge, safe, iron & ironing board and a tea/coffee tray. The on-suite bathroom had a power shower (with curtain) above a good sized bath. The room air conditioning... More

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Exeter
Contributor
17 reviews 17 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for business for one night. Access to the hotel is easy and it's location is ideal for travelling around West London. There is an underground car park to this hotel so parking is no problem. The reception staff were welcoming and very efficient. This was indeed the inpression I gained from all of the staff... More

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rob140567
Top Contributor
73 reviews 73 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel which is very modern with a superb location. Stayed for one night, had an executive room that had a great balcony over looking the canal, really enjoyed stay. I used micro gym which had great air con and all machines i needed. Although I went our to eat the bar looked busy and fun. Staff on reception were... More

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VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Rob B Thank you so much for your lovely review. We are delighted you had great stay and you enjoyed our executive rooms overlooking Gran union canal. It was a great pleasure to take care of you and I hope we will have an opportunities of welcoming you in the near future. Kind Regards, Izabela Tarnowska More

Stanford-Le-Hope, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

great one night stay, hotel room , bar and breakfast area all clean and modern, great staff and lovely breakfast. Ideal location for Kew gardens, it is under the flightpath for Heathrow , so expect aircraft noise from around 6 am.

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VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Geoff P, Thank you for taking time to review our hotel. Its great to read you had a great breakfast and most important that the staff were pleasant. It was great to have you stay with us and I hope we will have an opportunities of welcoming you in the near future. Kind regards Izabela Tarnowska More

in Walkden
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My Daughter and I have just spent 3 nights at this hotel visiting my grandson his wife and great grandson who had to move down South because of his work. They are at the moment living with his in laws so we stay at the Holiday Inn. We visited them a few months ago when we stayed at this hotel... More

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VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear winnieinWalkden, Thank you for you lovely 5*star review. I am very pleased that you choose to come back to our hotel. It is great to read that the staff were pleasant and you found our facilities to be great. It was a great pleasure to take care of you and I hope to see you soon. Kind regards Izabela... More

Essex
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We booked this hotel for 2 nights with friends as we were going to Kew theMusic on the Saturday night. The hotel was good value, the rooms and reception areas were welcoming and we sat out on the terrace for a drink in the sunshine. All the staff we deLt with were friendly and accommodating. Would stay again

Was this review helpful? Yes
VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Cat_calder Thank you for you lovely review. It is always great to read when the guests have enjoyable stay with us and I am glad that you had opportunities to enjoy sunshine on our terrace. I am pleased that you will return to the hotel and look forward to welcoming you in the near future. Kind Regards, Izabela Tarnowska More

England
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived late - it was my daughter's birthday. Room service menu said all dishes were available 24/7 - but we were then told this was an printing error and the kitchen was closed! The night manager - Anand had no idea how to deal with this and just made it up as he went along. He refused to provide... More

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VerlainFonseca, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear GetawaygirlEngland, Thank you for your review. I am deeply disappointed to read your comments and as this is certainly not how we operate. Please accept my apologies for the inconvenience caused. My management team have made contact with you via email however, I will also contact you again via Tripadvisor. I do hope we are given the opportunity to... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

About 10 minutes walk to the train station. For us it was about 3 or 4 pound out to wimbledon on the train from there. I imagine anywhere in London area would be equally as accessible from Brentford. The area where the hotel is very pretty. It feels like the nice end of town. It is down by the lock.... More

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VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear David H, Thank you so much for taking the time to leave us your feedback. I am pleased to read that you enjoyed our location and it is always great to read that our staff are friendly.I will this share this comment with the rest of the team. It was great to have you stay with us and we... More

Edinburgh, United Kingdom
Top Contributor
79 reviews 79 reviews
53 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It's been a while since I've stayed at a Holiday Inn and I was pleasantly surprised at the improvements in the brand. The open and airy reception/bar/cafe and working areas made for a really nice atmosphere. Good to be located close to the canal and local amenities.

Was this review helpful? Yes
VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear Littlejohn, Thank you for 4* review. I am very pleased that you enjoyed our innovative open lobby and hotel facilities. We look forward to having you back with us in the near future. Kind Regards, Izabela Tarnowska More

Doha, Qatar
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Excellent Hotel .Had a very pleasant stay. Do opt for rooms on the first floor overlooking river Thames. The view from the deck/balcony is beautiful. The open lobby is also very good.Will recommend this hotel to my friends for sure.

Was this review helpful? Yes
VerlainFonseca, Manager at Holiday Inn London - Brentford Lock, responded to this review

Dear NK P, Thank you for your lovely review. I am very pleased that you enjoyed your stay with us and that you would recommend our hotel to you friends. We do hope to welcome you back to the hotel soon. Kind Regards Izabela Tarnowska More

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Additional Information about Holiday Inn London - Brentford Lock

Address: Commerce Road | Brentford, London TW8 8JZ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
Holiday Inn London - Brentford Lock England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#196 Luxury Hotel in London #215 Business Hotel in London #327 Family Hotel in London #357 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
With a scenic waterfront setting, Holiday Inn London - Brentford Lock is just six miles away from the centre of London and 15 minutes away from London Heathrow Airport. The bright, contemporary bedrooms have air-conditioning, flat-screen TVs and Wi-Fi/high-speed internet connections. Some of the rooms including Executive grade ones offer terraced-balconies with impressive views across the waterside. A mini-gym facility is also available on a complimentary basis. The hotel is ideally situated to connect with local area businesses on the Great West Road, or around Chiswick and Heathrow. Alternatively it is an ideal base to visit and explore local attractions such as Kew Gardens, Syon Park, Twickenham Stadium and Richmond Park. The hotel has recently transformed it's public-areas to reveal a unique and exciting new Open-Lobby concept which allows guests to meet, relax and refresh and choose to do so in the space that best suits their needs. New 24/7 vending and restaurant facilities allow guests a flexible and appealing choice in a modern and inspiring new environment. The venue offers 4 excellent inter-connecting conference suites that overlook the waterside, and are perfect for both business events and social occasions such as weddingsThe hotel provides excellent connections to the M4/M25/A4 network and is a 15-minute walk from Brentford and Syon Park Railway Stations, offering train connections to central London. Boston Manor Underground Station is accessible from the hotel, and secure on-site parking is also available in the hotel’s own facility ... more   less 
Number of rooms
134

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