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Holiday Inn London - Brentford Lock

#337 of 1,064 Hotels in London
Certificate of Excellence
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Commerce Road | Brentford, London TW8 8JZ, England
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Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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443 reviews from our community

Traveler rating
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    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Senior Contributor
46 reviews 46 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here with my wife as it's relatively close to Twickenham and we were attending an international at the stadium. We choose an executive room on the first floor. They all have views over the lock and access to a large section of private decking. In the summer I am sure that it would be pleasant to use the decking... More 

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Walsall, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a friendly hotel with excellent staff. The room was very nice, (Executive room with terrace overlooking the canal) very clean and well-furnished. The breakfast is comprehensive and served in pleasant surroundings. The car park is very convenient and most welcome once you have battled with the traffic to get here. The lobby is also a nice place to... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. What a review and I'm humbly proud reading such glowing reviews of my team. We totally agree with all that you have mentioned ( if you don't mind me saying so! ) as we quite simply are proud of where we work and love serving all our guests.... More 

Birmingham, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fast Efficient Service with consistency, I always enjoy staying here. The Reception, Bar, Restaurant, and Events Team worked exceptionally hard to ensure our event ran smoothly. The Management team were also visibly helpful. Peter, Dalia, Klaudia, Mohammed are only a fee mentioned of a long list of staff that made our visit memorable.

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. What fabulous comments to receive and the fact that so many of them made a lasting impression, makes me even more proud. "Feedback Monday" is going to be awesome as Peter, Dalia, Klaudia and Mo will all feel like a million pounds after being mentioned online and all... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a fantastic hotel. I lived here for 10 days after relocating to London with work and could not have stayed anywhere better. Having stayed in all three of the main hotels in Brentford I can safely say this is the best. In Meral have a fantastic manageress who must be the most friendly and helpful member of staff I... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. It makes me incredibly proud that we became your temporary home, one of the trademarks we try our best to do at Holiday Inn Brentford. Meral, our Front Office Manager, sets a truly good example for her team to follow and creates such a positive environment, we are... More 

Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 22, 2015 via mobile

stayed here on business, £14 per night to park!! Hotel was modern and clean and staff were helpful, room was big and modern and spotless. Unfortunately the food was terrible and seriously over priced. We sent our "cold and congealed " food back twice only to have it returned having been warmed in the microwave with the burger bun soggy... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and I appreciate the time taken to review your experience with us. I truly apologise for the poor experience you had with the meal and in addition, not having your comments heard and resolved by a member of my team when on site. It would mean a lot to me if we could make... More 

Woodbury Salterton, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 21, 2015

I was very pleasantly surprised by how quiet my room was, especially being so close to a very busy area (the Chiswick roundabout). I had an excellent night's sleep. Very spacious room, very clean and functional, excellent bedding (and brilliant pillows - choice of either soft or firmer). Extremely convenient if one has business to do in the area (Chiswick... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and the time taken to share your experience with us. We have an incredible strong and experienced housekeeping team and they will be thrilled to hear such glowing reviews. We too love the variety of pillows that make Holiday Inn Brentford that little more special. Meral and her front office team will be equally... More 

Sutton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 16, 2015

Visited this hotel last night to meet with a resident friend for dinner. Firstly no orange juice in the bar - seriously? Then no tonic or soda. Then the soda in the fridge was found. What does the bar have stocked and not stocked I was not confident in the staff knowing. Ordered a replacement OJ and tonic with pineapple... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. Firstly, my sincere apologies for the calamity of errors on our part and for creating great distress. I have briefed my team on your comments so we can understand what in fact went wrong and ensure this level of service is corrected. I myself was disappointed to read... More 

London, United Kingdom
Top Contributor
68 reviews 68 reviews
51 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 15, 2015

Delighted to return to my favorite hotel over the festive period for four nights. My room (executive) on the first floor with views over looking the Lock was truly awesome. Thanks to the reception staff (In Training) for recognising me as a Platinum Club Member. Much appreciated. My room was spacious, spotlessly clean, modern and dynamic. The housekeepers clearly work... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. I also appreciate the positive words you left on our @hibrentfordlock twitter account, my team were excited to read such a glowing review. I agree, my housekeeping team truly do work hard to ensure every guest receives a spotlessly clean room and my maintenance are ensuring condition is... More 

Sydney, Australia
Top Contributor
155 reviews 155 reviews
20 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed January 13, 2015

I haven't stayed here, just eaten here often and drop by for coffee a lot. Every time I'm here it's always full of trainee staff who don't know anything. My last chai latte was more like poison with a bit of milk - sour, bitter, undrinkable. Coffees are no better, even though they serve Starbucks - hey Starbucks you might... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. Firstly, let me apologise for the disappointing experience you received, I have taken on board the points you highlighted and have looked into them in more detail personally. Appreciate the comments about the quality of the Starbucks coffee you had, especially the chai tea latte. We have since... More 

Loma Linda, California
Top Contributor
107 reviews 107 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 11, 2015

This was a great out of the way place. It was walking distance to the bus and close to the tube. very quiet neighborhood and the locks were so pretty to look at. the breakfast was very good too. the bus stop to the tube was right outside the hotel. it was away from the hustle and bustle.

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. We love our little city too and gives us enormous pride when our guests recognise the calmness of the surrounding area and that we have great views, particularly if you are lucky to get one if our exec rooms that directly overlook the canal. I was also ecstatic to read that you thoroughly enjoyed... More 

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Additional Information about Holiday Inn London - Brentford Lock

Address: Commerce Road | Brentford, London TW8 8JZ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
Holiday Inn London - Brentford Lock England
Hotel Style:
#223 Luxury Hotel in London
#235 Business Hotel in London
#284 Family Hotel in London
#368 Romantic Hotel in London

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