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Holiday Inn London - Brentford Lock

4.0 of 5 Commerce Road | Brentford, London TW8 8JZ, England
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Certificate of Excellence 2014
Holiday Inn London - Brentford Lock
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Holiday Inn London - Brentford Lock
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440 reviews from our community

Traveler rating
    170
    185
    49
    23
    13
See reviews for
112
103
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117
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
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    (440)
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    (93)
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    (151)
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    (99)
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    (97)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

What a fantastic hotel. I lived here for 10 days after relocating to London with work and could not have stayed anywhere better. Having stayed in all three of the main hotels in Brentford I can safely say this is the best. In Meral have a fantastic manageress who must be the most friendly and helpful member of staff I... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. It makes me incredibly proud that we became your temporary home, one of the trademarks we try our best to do at Holiday Inn Brentford. Meral, our Front Office Manager, sets a truly good example for her team to follow and creates such a positive environment, we are... More 

Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

stayed here on business, £14 per night to park!! Hotel was modern and clean and staff were helpful, room was big and modern and spotless. Unfortunately the food was terrible and seriously over priced. We sent our "cold and congealed " food back twice only to have it returned having been warmed in the microwave with the burger bun soggy... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and I appreciate the time taken to review your experience with us. I truly apologise for the poor experience you had with the meal and in addition, not having your comments heard and resolved by a member of my team when on site. It would mean a lot to me if we could make... More 

Woodbury, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very pleasantly surprised by how quiet my room was, especially being so close to a very busy area (the Chiswick roundabout). I had an excellent night's sleep. Very spacious room, very clean and functional, excellent bedding (and brilliant pillows - choice of either soft or firmer). Extremely convenient if one has business to do in the area (Chiswick... More 

Was this review helpful? Yes 1
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and the time taken to share your experience with us. We have an incredible strong and experienced housekeeping team and they will be thrilled to hear such glowing reviews. We too love the variety of pillows that make Holiday Inn Brentford that little more special. Meral and her front office team will be equally... More 

Sutton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited this hotel last night to meet with a resident friend for dinner. Firstly no orange juice in the bar - seriously? Then no tonic or soda. Then the soda in the fridge was found. What does the bar have stocked and not stocked I was not confident in the staff knowing. Ordered a replacement OJ and tonic with pineapple... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. Firstly, my sincere apologies for the calamity of errors on our part and for creating great distress. I have briefed my team on your comments so we can understand what in fact went wrong and ensure this level of service is corrected. I myself was disappointed to read... More 

London, United Kingdom
Top Contributor
68 reviews 68 reviews
51 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Delighted to return to my favorite hotel over the festive period for four nights. My room (executive) on the first floor with views over looking the Lock was truly awesome. Thanks to the reception staff (In Training) for recognising me as a Platinum Club Member. Much appreciated. My room was spacious, spotlessly clean, modern and dynamic. The housekeepers clearly work... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. I also appreciate the positive words you left on our @hibrentfordlock twitter account, my team were excited to read such a glowing review. I agree, my housekeeping team truly do work hard to ensure every guest receives a spotlessly clean room and my maintenance are ensuring condition is... More 

Sydney, Australia
Top Contributor
148 reviews 148 reviews
18 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I haven't stayed here, just eaten here often and drop by for coffee a lot. Every time I'm here it's always full of trainee staff who don't know anything. My last chai latte was more like poison with a bit of milk - sour, bitter, undrinkable. Coffees are no better, even though they serve Starbucks - hey Starbucks you might... More 

Was this review helpful? Yes 2
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and sharing your experience with us. Firstly, let me apologise for the disappointing experience you received, I have taken on board the points you highlighted and have looked into them in more detail personally. Appreciate the comments about the quality of the Starbucks coffee you had, especially the chai tea latte. We have since... More 

Loma Linda, California
Top Contributor
107 reviews 107 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great out of the way place. It was walking distance to the bus and close to the tube. very quiet neighborhood and the locks were so pretty to look at. the breakfast was very good too. the bus stop to the tube was right outside the hotel. it was away from the hustle and bustle.

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback. We love our little city too and gives us enormous pride when our guests recognise the calmness of the surrounding area and that we have great views, particularly if you are lucky to get one if our exec rooms that directly overlook the canal. I was also ecstatic to read that you thoroughly enjoyed... More 

United Kingdom
Top Contributor
115 reviews 115 reviews
86 hotel reviews
165 helpful votes 165 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Modern, open-plan reception area, friendly staff and a clean, comfortable room. An empty dining room where the menu described the chicken curry as being lovingly prepared by the hotel’s very own in-house Indian chefs, and the waiter told us that this was the special. This is the first time in my life I have ever eaten something that has tasted... More 

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and the time to let us know how we performed. Firstly apologise that the curry dish you tried you felt wasn't up to standard. It is indeed one of our guests favourite dishes and we are indeed known in the local as having the best curry around and this would be the few occasions... More 

Houston, Texas
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, great Fullers pubs on the main road within walking distance. the bar area in the hotel is great too. Sleek appearance with simple but effective decor. Rooms are very comfortable. Staff exceptionally helpful. Will definitely stay again when I am back in London

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

What great feedback to start the year with, I appreciate your hone stand constructive comments. We do hope to be your London destination when you visit us again in the near future. Have a fantastic 2015! Pedro More 

New Delhi, India
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 26, 2014

Positives : Newly built modern hotel Good breakfast ( though i was bored of the same menu every day) Large spacious rooms Comfortable beds Friendly staff Negatives: In the middle of no where! Good 35-40 mins from LHR No access to Tube station (nearest tube station is Boston Manor which is 20 mins ride by bus)

Was this review helpful? Yes
Pedro D, General Manager at Holiday Inn London - Brentford Lock, responded to this review

Thank you for your honest feedback and your insight into what we are good at and that we need to work on. My kitchen team are always up for suggestions on how we can serve better food that has great variety and your comments will surely fuel their creative minds to ensure we follow this promise. Brentford is an up... More 

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Additional Information about Holiday Inn London - Brentford Lock

Address: Commerce Road | Brentford, London TW8 8JZ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn London - Brentford Lock 4*
Number of rooms: 134
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Also Known As:
Holiday Inn London - Brentford Lock Hotel London
London Holiday Inn
Holiday Inn London - Brentford Lock England
Hotel Style:
#222 Luxury Hotel in London
#250 Business Hotel in London
#270 Family Hotel in London
#363 Romantic Hotel in London

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