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Premier Inn London Kew

52 High Street | Brentford - Middlesex, London TW8 0BB, England
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Ranked #333 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Gurajit Southampton, United Kingdom
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582 reviews from our community

Traveler rating
    258
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    76
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203
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have to say that this is one of best Premier Inns I have stayed in! The service was excellent from reception at my late arrival, the room was very clean and comfortable and the breakfast was excellent in the very well appointed restaurant. It was going to re-furbished again which should make it even better! Parking is available and... More

Review collected in partnership with premierinn.com

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Many thanks for your review of our hotel during your recent visit, it is very pleasing to find that you enjoyed your stay and that you linked us to being the best Premier Inn that you have stayed in. Your correct in what you say about our refurbishment that is due to start next month, with a £2 million makeover,... More

Lincoln
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice friendly staff, very clean good value for money as it is London, everything that the usual Premier Inn provides. Our only complaint was that the room was very hot, there was an air conditioning unit and a large fan but they were both very noisey and opening the window just increased the noise from the road! If you can... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Many thanks for your review of our hotel, we are due a major refurbishment that is due to start next month, and with this comes a brand new Air-Con system that will solve the hot room issue, it has taken a while to get this in motion and now that it has been signed off will improve the experience of... More

Cork, Ireland
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here in in £29 room for one night in early September. Did the job, but the air conditioner in my room was broken (found out later this was mentioned at reception, so fair enough). A fan was provided but someone had unhooked the grill on the front of it, meaning little fingers could get in. I fixed that. Other... More

Was this review helpful? Yes
Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review of our hotel during your recent visit, we are due to get a £2 million major refurbishment next month, which will see the tired rooms you mentioned get a brand new and updated look, included in this refurbishment will be a brand new state of the art Air-Con system which will resolve the hot room... More

Devon, England
Contributor
18 reviews 18 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have just returned from a long weekend here. Our room was large, clean and comfortable with air conditioning. The staff were all very friendly and helpful. We had no issue finding a parking space and we thought £7.50 per 24 hours was very reasonable in London. There is a bus stop very close to the hotel which takes you... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that our hotel met your requirements and we hope that when you are visiting the area again, you book with us. More

Pontardawe, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night.Travelled from South Wales to watch football at Stamford bridge.Only 5 miutes from M4-ideal if you don't like driving into London.Very friendly staff.Room was large and airy.Had lovely evening meal after football and breakfast was tasty.Would stay again!

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that you enjoyed your stay and I hope you got the result you were looking for in the football match. We hope to see you soon. More

Brum
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

No massive surprises here. I did have air con, which from other reviews I wasn't sure would be in the room, but it was rather noisy! Don't expect great views or anything. I was here on business and it offered your classic Premier Inn experience. Helpful staff, good value breakfast and wide range of options for food in the evening... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review I am pleased that our hotel met your requirements and that when you are next in the area, please remember us and we hope to see you. More

Netherlands
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We've been here before, 10 years ago or so, when this was a Travelodge. Now it is a Premier Inn, and as we are used at almost any Premier Inn, we had a good nights sleep. Nothing to complain about really. Just a standard Premier Inn. Nice staff, beds were ok, the planes didn't bother us even with the window... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that your stay was a pleasant one and that you would stay again, we are having a refurbishment in October, so come and see the new look Premier Inn London Kew soon. More

Cannock
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Staff very friendly and helpful. Stupidly I left my jacket in the room on checking out. Despite two telephone calls and assurances that my jacket had been found and posted to me I still haven 't received it. I also contacted the central customer service department but they didn't get back to me.

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I do apologise in the lack of response to your lost property, please could you e-mail me on operationsmanager.londonkew@premierinn.com with your reservation details and to include your room number which will allow me to look into this further on your behalf. More

Deal
Top Contributor
57 reviews 57 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel calls itself Kew but is actually across the Thames close to the Waterman Arts centre and the Musical Museum. Not much to complain about for anyone arriving by bus but Brentford station some distance away. The bedroom still gets warm in early September, so the curtains are drawn. Everything was fine, including alternative linen and pillows for those... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that you found our hotel to meet your requirements and we hope to see you soon. More

Chesterfield, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

good points : clean, tidy, good location for kew gardens and modern. bad points : noise levels from inside the hotel and from outside. This hotel is on a busy main road where the window and glass door isn't enough to block out the road noise. Air conditioning unit broken in the room hence heat level was unbearable.. They had... More

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn London Kew, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your review details including your reservation number to talktous@premierinn.com and we will follow this up... More

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Additional Information about Premier Inn London Kew

Address: 52 High Street | Brentford - Middlesex, London TW8 0BB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
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Also Known As:
Premier Inn London Kew Hotel London
Premier Inn London Kew England

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