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Premier Inn London Kew

52 High Street | Brentford - Middlesex, London TW8 0BB, England
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Ranked #364 of 1,063 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
jacko909090Dudley Dudley, United Kingdom
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612 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dudley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights as were attending rugby match at Twickenham and spend a couple of days away. Hotel was clean, as is expected with a Premier Inn. Bed not that comfortable but we were in one of the un-refurbished rooms so it wasn't the usual Hypnos bed. We weren't asked if we had had a 'good night's sleep'... More

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Borne, The Netherlands
2 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here for one week. Very kind and friendly staff. The bedroom and the bathroom (at the backside)were very comfortable and clean.Cosy restaurant with a good breakfast. Public transport to the city centre close to the hotel. Next visit to London we will come back.

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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Scored a Two based solely on a comfortable bed. Stained chair, thinning towels and poor lighting. Whilst I accept the hotel only had limited parking what we were never told in advance which would have been useful was if we use the pay and display car park you will need £15 in coins to pay for your 24hr stay. The... More

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WhitbreadHotels, Online Customer Service at Premier Inn London Kew, responded to this review

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future. More

Beckenham, United Kingdom
Top Contributor
52 reviews 52 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night. As with most Premier Inn's, the bed was very comfortable and the room large and airy. Both the bathroom & bedroom were clean. The only negative thing I could see was that the room could do with a coat of paint. Check in was quick and easy with a very friendly and knowledgeable receptionist. Sorry... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that you enjoyed your stay and we hope to see you again soon. More

Kirkwall, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Comfortable hotel with a good restaurant. Have used it for several days a year over the last 5 years, as a base to visit nearby The National Archives in Kew. Enjoy the 15 minute walk across the river to /from TNA, while the hotel provides value for money accomodation.

Review collected in partnership with premierinn.com

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review of our hotel, I am pleased that you enjoyed your stay and we hope to see you again soon. More

Norwich, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

No heat in the room until a space heater was supplied the second night. One staff member went out of his way to ensure I was able to park my car. English breakfast was not warm enough although it was kept under warming lights. Part of the hotel is undergoing renovation.

Review collected in partnership with premierinn.com

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review of our hotel, I am pleased that my team went out of their way to help you and that we sorted out the heating issue. Our hotel after the refurbishment will look amazing, so please ensure to come back and see us again soon. More

north west england
Top Contributor
173 reviews 173 reviews
88 hotel reviews
229 helpful votes 229 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here a number of times when I've been visting the National Archives. It's a fairly typical Premier Inn with the rooms generally OK. The hotel is going through a major refurb at present. The builders are working between 8.00 and, I think 18.00 and there was no disturbance. It'll be a welcome upgrade as the hotel is starting... More

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Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review of our hotel, it is true that our refurbishment is now in full swing and the hotel will look amazing once it is complete which should be around the end of March 2015. I am pleased that you have stayed a few times and have always enjoyed your stay and soon your stay will be... More

UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed as the builders had not moved out of our base so very last minute. I have recommended other people to stay here (as right by our boat) but not us. For value for money amazing. Very spacious rooms, great bathroom, room slightly over heated, and not really feasible to open doors as we faced Brentford High Street. Easy... More

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Martin B, Operations Manager at Premier Inn London Kew, responded to this review

Thank you for your review, I am pleased that you enjoyed your stay and we hope to see you again soon. More

Norwich, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

I have stayed in Premier Inns for over 10 years now and have always been extremely pleased and the main reason for this is the size of the bedrooms and the comfort of the bed! On this occasion the normally comfortable bed had broken sprigs and my normally good nights sleep was ruined! Added to that we were visiting my... More

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn London Kew, responded to this review

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Room tidiness was poor, Room was not cleaned every day and no clean towels was left. Food was not cooked properly and cold, In my stay I had water cut off for 5 hours and electricity cut off for 1.5 hrs. Not a enjoyable stay at all. will look a travellodge in future.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn London Kew, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your review details including your reservation number to talktous@premierinn.com and we will follow... More

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Additional Information about Premier Inn London Kew

Address: 52 High Street | Brentford - Middlesex, London TW8 0BB, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Number of rooms: 141
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Also Known As:
Premier Inn London Kew Hotel London
Premier Inn London Kew England

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