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Chrysos Hotel

25 - 27 Norfolk Square | Paddington, London W2 1RX, England
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Chrysos Hotel
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Chrysos Hotel
Chrysos Hotel
Chrysos Hotel
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283 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Chrysos Hotel
See the most recent reviews
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 5, 2014

This is the first hotel I have stayed where - 1. The staff at the front desk stay seated and give you the impression you are interrupting their personal phone calls. 2. Regularly smoke just outside the front door. 3. Offer no information about the hotel - There is no guest information booklets in the room - everything has be... More 

Was this review helpful? Yes 1
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Christine, Thank you for your review and bringing this unhappy experience you had with us to our attention. We take all comments seriously, both negative and positive, and use them to help better our hotel. I am very sorry to hear you felt our service and standards were not to your liking. We are investigating your claims about the... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 12, 2014

The Chrysos, stayed nine nights in late September The hotel is cheap (for London) and as always you get what you pay for The room and bathroom were small but functional, but tired and could do with a lick of paint, the water was hot and plentiful, the bed just OK, the breakfast was passable for 3-4 days then got... More 

Was this review helpful? Yes 1
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Guest, Thank you for your review and helpful comments. We take all comments on board and being a historic listed building it is difficult to change the sizes of our rooms, however we do try and make them as comfortable as possible for our guests. We are happy we met your basic needs and you were satisfied with our... More 

Glostrup, Danmark
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

We had 5 nights at this hotel and wil never do it again. Mayby It was possible to borrow fans to the rooms, as there is no air conditioning but this is not something that is said loud and it's hard to read minds. I had a few months in advance written to the hotel that we would be very... More 

Was this review helpful? Yes 1
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Linda, Thank you for taking the time to review our hotel. We do take all criticism on board and use it to investigate fully and in turn help provide a better experience for our guests. I am sorry to hear about your issues... Fans are provided, however they are on request from reception. Unfortunately we do not have them... More 

Manassas, Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 30, 2014

Stayed here 2 nights. Cute, quaint. Bed was great. I had had hip surgery 8 weeks prior and getting into the tub was very tricky. People pleasant and helpful. Breakfast was wonderful-typical English breakfast. Bus to tour was around the corner. Paddington Station a 5 min walk. Very convenient. I would stay again.

Was this review helpful? Yes
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear MKAngelPatti, Thank you for your kind and positive review. We are happy you had a comfortable and enjoyable stay, and we hope to welcome you back with the same high standards. Take care & best wishes in your recovery. More 

vancouver
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 25, 2014

We stayed here for 7 nights in July in hot summer weather. The hotel did not have air conditioning or a fan. Even having the window open did not help cool the room off at night. The bathroom had one small fan and after 3 people had showers the whole room was like a sauna. This is a good basic... More 

Was this review helpful? Yes
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear ptcruiser62, Thank you for taking the time to review our hotel. We appreciate your comments and would like to say that unfortunately these historic buildings in Paddington are not allowed to have air conditioning installed as it would damage the outside building structure. As this is out of our control due to listed building laws, we provide fans free... More 

Vilnius, LT
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 24, 2014

This hotel is for those who came to discover London and do not want to spend money on luxurious hotels. Indeed the only advantage is the location. Close to Paddington Station, Hyde Park and ten minutes walk to Marble Arch. Declared home made English breakfast comprises of one fried egg, one slice of fried bacon, one small sausage and a... More 

Was this review helpful? Yes
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Aira8, Thank you for your review. We take your comments on board and wish to advise that our rooms are of standard size, as is common with all London City Hotels. We do have larger superior doubles and family rooms should you wish a larger room next time. With regards to the free inclusive breakfast, please note we have... More 

Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2014

This hotel was perfect for what I needed it for. I just needed a base for my belongings and a place to sleep. I was out most of the time sightseeing. It was central, basic and comfortable. Extremely close to Paddington Station and much cheaper than other places around the area. I have no complaints. I was here for 9... More 

Was this review helpful? Yes
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear "unsaidcloud", Thank you for your review and choosing us for your accommodation while in London. We are happy to read you felt comfortable and enjoyed your stay. We hope to see you again! Best wishes. More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

I stayed at Chrysos Hotel for three nights just about a week ago and it was fantastic. I have stayed at various London budget hotels before, and this was probably the best value for my money. A word to American travelers: this hotel is a typical European hotel; if you are looking for a spacious room with a mini-fridge and... More 

Was this review helpful? Yes 2
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Anne, Thank you for your kind review about Chrysos Hotel. It is true we try to provide the best service and product for a three star city hotel to all our guests. Your words mean a lot to us, and we will of course welcome you back with the same friendly hospitality! Look forward to accommodating you once again.... More 

Beirut, Lebanon
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very nice and friendly staff both at the reception and breakfast room. The hotel room I stayed in is very clean and has all the facilities I needed including a good pressure shower and new towels as well as free tea and coffee facilities. Good value for money and I would stay here again.

Was this review helpful? Yes 4
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Anto, Thank you for taking the time to review our hotel. We are happy to read your kind and positive words about our service and hospitality. All members of staff try their best to make all our customers feel at home, and we appreciate the positive feedback. We all look forward to accommodating you back for a third time... More 

Odessa, Ukraine
1 review
2 of 5 stars Reviewed May 28, 2014

I stayed two nights at this hotel and for sure will never book again. Dilapidated room and shower. In my room didn’t work TV and wi-fi; in the room of my friend didn’t work wi-fi, phone and one evening there was no light. When I informed guy at the reception about all a.m. the only reaction was: OK. Rather poor... More 

Was this review helpful? Yes
Chrysos_Hotel, General Manager at Chrysos Hotel, responded to this review

Dear Oleg, Thank you for taking the time to review our property. I am sorry you felt we did not meet your expectations. All rooms are of standard quality and wifi is only available advertised free of charge in the lobby, bar, and breakfast rooms. I am also quite surprised to hear your TV did not work, as all TVs... More 

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