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All 1,073 London hotels

Comfort Inn and Suites King's Cross / St. Pancras

4.0 of 5 Hotel   |   31-33 Argyle Street, London WC1H 8EP, England (Camden / Primrose Hill)
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Comfort Inn and Suites King's Cross / St. Pancras
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48%
Ranked #759 of 1,073 hotels in London
A recent review
3 of 5 stars reviewed 6 days ago
Maureen231 Paisley, Scotland, United Kingdom
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  • Reviews (118)
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118 people have reviewed this hotel

Traveler rating
    11
    42
    26
    14
    25
See reviews for
40
38
7
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Greek first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Paisley, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I was dreading staying at this hotel after reading the reviews on Trip Advisor, but I had paid £170 for a family room before I read them and had no other option but to stay. I was pleasantly surprised with our accommodation. I had requested an early check in but when I got to the hotel at 11am the room... More

Was this review helpful? Yes
London
1 review
1 of 5 stars Reviewed 2 weeks ago

Recently booked for stay. Walked in and had to walk straight back out once I had found somewhere else to stay. No alternative room available. Room was unclean and mouldy. Have been told by the hotel this was caused by the London humidity! What a joke. It was small and very basic. The 4 star rating is their own and... More

Was this review helpful? Yes
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Guest, Thank you for sharing your experience with us. We were very disappointed to hear of the situation you mentioned. All our rooms are of standard European size. To avoid any high/low expectations we’ve uploaded photos on our website and all the other important social media channels. There is a constant effort put in to the refurbishment of the... More

Deeside, Flintshire, UK
Top Contributor
106 reviews 106 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having toured Central Europe, with faultless hotels staffed by "local" people, I needed to overnight in London. What an embarrassment this place is! Staffed by Eastern Europeans who do an excellent job with a very poor product. It looks like a converted mews or terrace from outside and that's the end of the charm bit. After check-in, every door requires... More

Was this review helpful? Yes 1
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Ian, Thank you for a detailed review on your recent stay with us. The hotel offers 24/7 reception service for guest assistance and security reasons. Hence there are only two doors in the hotel that require a swipe card, guest room and the luggage room. All the single and double beds and are of standard European size. Please keep... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel last minute before reading the reviews (which is something I don't normally do). After I booked and then got around to reading them I was very worried about where I would be staying the night. On entering the hotel I was happy with my booking. Friendly, helpful man on the desk, and we were amazed that... More

Was this review helpful? Yes 1
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Julie, Thank you for writing a lovely review on your recent stay with us. It’s gratifying to read we have exceeded your expectations and delighted that you have enjoyed the facilities and services we have to offer. We sincerely hope you will come and visit us again in not too distant future. Thank you again for recommending us. Warm... More

Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 13, 2014

The breakfast was a bag of three cheap breads and a carton of milk, with a message saying that the restaurant is closed. Bathroom has only shampoo with a small tilted glass shelf available for putting personal items. Even the towel is put on bed, giving a feel of youth hostel. The counter is tended by a chubby curt guy... More

Was this review helpful? Yes 1
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Guest, We have made sure our guests are informed through the hotel website and social media channels regarding the current refurbishments. Our complimentary continental breakfast is nowadays served in the rooms. The bathroom gel is 2-in-1, shampoo plus shower gel. A set of towels are provided in bathrooms and also in the rooms for your extra convenience. Sorry to... More

Oslo, Norway
Top Contributor
58 reviews 58 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 5, 2014 via mobile

I ended up at this hotel as I was on a conference in the area. I got a room in the basement (that absolutely was nice - except the fact it was in the basement). The entrench was tight and not very nice, windows underground that looked into nothing, and in addition great entertainment from the tube that went under... More

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AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Khoeg, We note with much regret over your recent unpleasant stay with us. Please note that we have a team member at the reception 24/7 to assist you with your quires and room references, subject to availability. We strongly encourage our guests to share their feedback during their stay as it makes it easier for us to rectify the... More

Invercargill, New Zealand
1 review
4 of 5 stars Reviewed May 29, 2014

Large spacious self catering room, we would stay there again when in London. Very handy for Eurostar. The room had four single beds. Staff were very friendly and helpful. Great value for money for accommodation in London.

Was this review helpful? Yes
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I'm glad to know you enjoyed your stay and the location served its purpose. Hope to see you again in near future. Warm regards, Abida. More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

We chose this hotel as it was convenient for London Euston and the Tube from Kings Cross. whilst going down to London on the train, I did read through the latest comments on trip advisor and was getting really worried but when arriving I found there was nothing to worry about. We arrived at the hotel at 1:15pm and check... More

Was this review helpful? Yes
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Andyrhyl, Thank you for such a lovely and detailed account of your experience with us. It’s a fantastic feeling to know that our commitment of providing best customer service has paid off. We highly appreciate your feedback and thank you very much for your recommendation. Warm regards, Abida. More

Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 11, 2014

As the reviewers before when we arrived we were given a room in the basement with no working lift or breakfast room. Receptionist didn't care that what was provided didn't match what was booked. Threadbare carpet and no way out in an emergency. This hotel should be removed from all websites asap and the Comfort Hotel group should do an... More

Was this review helpful? Yes 3
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Guest, Thank you for sharing your experience with us. As mentioned in our previous responses, the hotel is licensed for health and safety issues. Apologies if you had to experience any inconvenience due to the refurbishment going on. The lift was out of order that day but soon the issue was fixed. We will contact you through the messaging... More

Dublin
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 10, 2014

We have been in this hotel with my wife and our 3 children. We have been given a horrible room in the basement (yes, the basement). The room had 2 windows: one was bricked-up, while the other allowed just little light in. We felt like in a rathole and I wonder whether that complies with the UK Safety regulation given... More

Was this review helpful? Yes 2
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review

Dear Guest, Thank you for submitting your feedback on your recent stay with us. Allocating basement rooms to guests is common in Central London hotels. Similarly we also have family rooms which we allocate to our guests depending on their demand. Sorry to hear it didn't turn out as expected in your case. In regards to your comments on health... More

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Additional Information about Comfort Inn and Suites King's Cross / St. Pancras

Address: 31-33 Argyle Street, London WC1H 8EP, England
Location: United Kingdom > England > London > Camden / Primrose Hill , Euston / Kings Cross /St Pancras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Comfort Inn and Suites King's Cross / St. Pancras 4*
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Also Known As:
Comfort Inn And Suites Kings Cross
Comfort Inn & Suites Kings Cross Hotel London
Comfort Inn Kings Cross
Comfort Inn London
London Comfort Inn
Comfort Inn And Suites King's Cross / St. Pancras London, England

53 photos of this hotel

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Amenities

Free Breakfast
Hotel Style
#343 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Comfort Inn and Suites King's Cross / St. Pancras is your ideal place to stay in a central London hotel. The hotel has just been refurbished throughout and offers comfortable accommodation in central London near the St. Pancras Station for Eurostar London. ... more   less 
Number of rooms
14

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