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Cheval Phoenix House

Certificate of Excellence
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1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
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Cheval Phoenix House
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Cheval Phoenix House
Cheval Phoenix House
Cheval Phoenix House
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97 reviews from our community

Traveler rating
    81
    12
    3
    0
    1
See reviews for
17
36
16
21
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (97)
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    (31)
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    (12)
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    (32)
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    (22)
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Hong Kong
1 review
4 of 5 stars Reviewed 3 days ago NEW

We spent a week there, and the experience was pleasant, comfortable, and easy. The room was sizeable. The quality of the furnishings and the kitchen stocks were all very good. The air conditioning works perfectly and quietly. The welcoming package of food stuff was of high quality. The location is excellent, only five minutes from the Underground, and many nearby... More 

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Wkhalam, Thank you for taking the time to share your wonderful feedback with us and to the TripAdvisor community. We are truly pleased to know that you had a pleasant and comfortable stay with us and enjoyed the luxuries of our apartment at Cheval Phoenix House. All our guests enjoy their stay with us also for our beautiful location... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

We couldn't have found a nicer place to stay during our visit to London. Close to the tube station. The staff were very friendly and professional. The room modern and clean. Much better than staying in any hotel and the price was perfect.

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 48renea, Thank you for your wonderful review on your recent stay with us. I am pleased to know you had wonderful stay with us and enjoyed our spacious and contemporary apartments and found our team to be proficient and friendly. We take pride in ensuring a high level of cleanliness in the apartments which I can see that you... More 

Castro Valley
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very helpful with directions and explaining the appliances in the apartment. They always greeted us with a smile when we left or returned to the Cheval. We would recommend this hotel/apartment to anyone.

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Melissak285, Thank you for your quick review on Tripadvisor. We are pleased to know you had a pleasant stay with us and found our team to be very accommodating and friendly. Thank you once again for your recommendations, I hope we have the opportunity of welcoming you back in the not too distant future. We invite you to like... More 

Canberra, Australia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent. From the time we arrived to the time we left. Neil and Sid went out of there way to make our stay comfortable and relaxing. The rooms are fully equiped, they have thought of everything. Even the toilet paper is the best. The underground, Sloan Square is only 3 minutes walk. We used the airport pick up and drop... More 

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear michaelbN5695YM, Thank you for reviewing you recent stay with us at Cheval Phoenix House. We are delighted to know that you have had a comfortable stay right from check-in to your check-out and enjoyed everything the apartments had to offer. Our team and I pride ourselves on offering a friendly and efficient service that is totally focused on our... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had an overall great experience at Cheval Phoenix Sloan: Great location. Modern room with new furniture, fully equipped kitchen and bathroom. Generous supply of towels and free of charge daily cleaning provided (while our booking mentioned that it would be payable). We were touched by the genuine kindness and helpfulness of the hotel personnel, never faking a smile and... More 

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Amr, Thank you for choosing to stay with us and having shared your generous comments on TripAdvisor. It is always wonderful to hear when a guest has experienced so much that Cheval Phoenix House has to offer. I appreciate your compliments for our team, Phil & Wojciech are delighted to have met your expectations. At Cheval Residences, we pride... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Compact but nicely finished. Only complaint is the ridiculous location of the safe which is inaccessible unless you are a yoga master. Why it isn't in the closet is just beyond me. Great location and friendly staff. Would definitely return.

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chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear LarryS, Thank you for taking the time to review your stay. I appreciate your comment about the safe. This is an element that we are looking into in order to improve our guests stay. We value feedback like this so that we can make improvements on our services to our guests.. I am delighted to hear that you will... More 

Wirral, England
Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2015

the location of the apartments for central london is first class ,the apartments are clean ,and in good condition ,we will return .the local area around the square is well worth visiting ,we highly recommend the saatchi gallery

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chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Peterliverpool19, Thank you for your feedback on your recent stay at Cheval Phoenix House. I am glad to hear that the location of our apartments appealed to you and it seems that you have enjoyed what the surroundings have to offer such as the Saatchi Gallery and the cleanliness and condition of our apartments. We look forward to welcoming... More 

Cornwall, United Kingdom
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 18, 2015

Cheval Phoenix House is a discreet, beautifully appointed house in South Kensington offering short term services apartments for rent. It is also possible to rent on a longer-term basis but I have not done this - yet. I have stayed in many hotels over the past few years and can say that Phoenix House is my personal favourite place to... More 

Was this review helpful? Yes 1
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Phillipa B, Thank you for your feedback on your recent stay with us. We are delighted that you embraced all what Cheval Phoenix House has to offer from the fluffy towels, to the competent concierge and the great location. Thank you for your lobby observation. With the variety of apartments that we have we cater for both male and... More 

Dubai
1 review
5 of 5 stars Reviewed April 18, 2015

I travel to London 4-5 times a year , and this was the first time i loved to sit in my hotel room because of the space it has and as i can wait for my friends to come over and start the journey from the there its close to many thing from bvlgaria square and slone square to the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Abdulla M, Thank you for taking the time to review your stay at Cheval Phoenix House. We are delighted that your stay was such a great experience. Our spacious apartments seemed to have suited you well. The location of the apartments is very convenient as you have many transport links available near by to the property as well as... More 

Winchester
1 review
5 of 5 stars Reviewed April 17, 2015

Our stay was very nice with some of our family staying one floor above us. ( very convenient). Our apartments were very well organized and equipped nicely. The location is perfect.....we would recommend staying here

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, House Manager at Cheval Phoenix House, responded to this review

Dear Karen M, Thank you for reviewing your stay at Cheval Phoenix House. I am delighted to hear that your family gathering was a success. We are fortunate to have a variety of apartment layouts which enable us to cater to our guests needs which we seemed to have be able to do with your family stay. We look forward... More 

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