We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cheval Phoenix House

Certificate of Excellence
Hotel website
1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cheval Phoenix House
Professional photos View all
Browse nearby
Cheval Phoenix House
Cheval Phoenix House
Cheval Phoenix House
Add Photo Write a Review

104 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    87
    12
    3
    1
    1
See reviews for
19
38
16
23
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (32)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (22)
All months
Thousand Oaks, California
1 review
5 of 5 stars Reviewed 4 weeks ago

This is my third or fourth time staying at Phoenix House. The property is my "go to" when in London whenever possible. Service from the staff is fantastic. Convenient location, just two blocks from Sloane Square tube or major bus service.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Sbn1949, Thank you for your quick post on TripAdvisor. It was a pleasure to have you stay with us yet again at Cheval Phoenix House. It is always a delight to know that our guests wish to return back for the fantastic service offered by our team. Thank you once again for your patronage, we hope to welcome you... More 

Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I have just completed a 7 night stay at this property. Both the facilities and the staff were top notch. We had a problem with the air conditioning on arrival. These things can happen and the test of an establishment is sometimes how well they deal with problems. The concierge was very responsive, but it required maintenance... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Donaldswim, Thank you for sharing your wonderful review on your recent stay with us. We are delighted to know that you had a pleasant stay at Cheval Phoenix House. We constantly strive to deliver guest satisfaction and I am happy that our team members were prompt in responding and resolving the air-conditioning issue. I will certainly share your compliments... More 

Los Angeles
1 review
5 of 5 stars Reviewed 4 weeks ago

This place was really nice. If you don't need room service, skip a hotel and stay here. You get an apartment for even less than a hotel. The rooms are large with a full kitchen. I was also greeted by a basket with sweets, small cereal and the fridge had milk and water. Also a loaf of bread! The location... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Timd175, Thank you for you wonderful post on Tripadvisor and the excellent ratings on your recent stay. We are truly pleased to know you had a pleasant stay and appreciated the welcome hamper. Furthermore, we are delighted to have won you over from hotels to luxury apartments at Cheval Phoenix House. We are happy to know you enjoyed our... More 

Cramlington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 26, 2015

Good quality property but beware they photocopy both sides of your credit card on a scanner and store the image ...of they have your address a rogue staff member could have a field day with your credit card!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Will838, Thank you for choosing to stay with us at Cheval Phoenix House. I hope you had an enjoyable stay with us. We have noted your comment and I truly respect your concern regarding the credit card as mentioned, I sincerely apologise for any inconvenience caused to you. Due to the fraudulent credit card bookings that we receive we... More 

Brisbane, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed June 18, 2015

Spent a week at CPH and without doubt it was one of the finest boutique serviced apartment experiences that I can recall in 20 years of business travel. From the staff to the quality and cleanliness of the large apartments to the central location. Highly recommended.

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Clubczar, I am delighted that you embraced all that Cheval Phoenix House has to offer from the quality and comfort of our apartments to the friendly staff. At Cheval Residences we continuously strive for guest satisfaction and we are delighted that we have met your expectations during your stay with us. Your recommendations are highly appreciated, we look forward... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2015

Excelent accommodation and special attention from the staff and management (Mrs. Charmaine) . The apartment reserved complied to all our expectations. Being an apart hotel has no wide or luxurious lobby, but entering the accommodation everything surprised me, what will make rme return soon.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Jotasampa, Thank you for choosing to stay with us at Cheval Phoenix House and for sharing your review with the Tripadvisor community. We are so pleased to know you had a pleasant stay and we met your expectations. It is always a delight to receive such feedback from our guests and more over happy to know you wish to... More 

Melbourne Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015

The Cheval Phoenix staff were unfailingly helpful and pleasant. We were very happy and satisfied. We have booked a return visit in a few months and are looking forward to it. We will be recommending Cheval Phoenix to our friends.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Peter, Thank you for your quick review on your recent stay with us. It is always a great delight to know that our team delivered outstanding services and exceeded guest expectations. I will certainly pass on your compliments to my team. We truly appreciate you recommendation and look forward to welcoming you back to Cheval Phoenix House. I invite... More 

Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

We spent a week there, and the experience was pleasant, comfortable, and easy. The room was sizeable. The quality of the furnishings and the kitchen stocks were all very good. The air conditioning works perfectly and quietly. The welcoming package of food stuff was of high quality. The location is excellent, only five minutes from the Underground, and many nearby... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Wkhalam, Thank you for taking the time to share your wonderful feedback with us and to the TripAdvisor community. We are truly pleased to know that you had a pleasant and comfortable stay with us and enjoyed the luxuries of our apartment at Cheval Phoenix House. All our guests enjoy their stay with us also for our beautiful location... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 25, 2015

We couldn't have found a nicer place to stay during our visit to London. Close to the tube station. The staff were very friendly and professional. The room modern and clean. Much better than staying in any hotel and the price was perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 48renea, Thank you for your wonderful review on your recent stay with us. I am pleased to know you had wonderful stay with us and enjoyed our spacious and contemporary apartments and found our team to be proficient and friendly. We take pride in ensuring a high level of cleanliness in the apartments which I can see that you... More 

Castro Valley
1 review
5 of 5 stars Reviewed May 22, 2015

The staff was very helpful with directions and explaining the appliances in the apartment. They always greeted us with a smile when we left or returned to the Cheval. We would recommend this hotel/apartment to anyone.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Melissak285, Thank you for your quick review on Tripadvisor. We are pleased to know you had a pleasant stay with us and found our team to be very accommodating and friendly. Thank you once again for your recommendations, I hope we have the opportunity of welcoming you back in the not too distant future. We invite you to like... More 

Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (1)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these London hotels
Westminster
Hotel 41
Hotel 41
#1 of 1,052 in London
5.0 of 5 stars 1,888 reviews
Chelsea
Egerton House Hotel
Egerton House Hotel
#3 of 1,052 in London
5.0 of 5 stars 819 reviews
Westminster
Taj 51 Buckingham Gate Suites and Residences
Show Prices
Show Prices
Show Prices
South Kensington
The Kensington Hotel
The Kensington Hotel
#27 of 1,052 in London
4.5 of 5 stars 1,805 reviews
Chelsea
Draycott Hotel
Draycott Hotel
#39 of 1,052 in London
4.5 of 5 stars 354 reviews
Westminster
The Goring
The Goring
#9 of 1,052 in London
5.0 of 5 stars 789 reviews
Show Prices
Show Prices
Show Prices

Staying in Belgravia

Neighborhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Ready to book?
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay