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Cheval Phoenix House

Certificate of Excellence
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1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
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1 room 1 adult
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Cheval Phoenix House
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129 Reviews from our TripAdvisor Community

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Hilversum
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Chelsea is a great location so that's the benefit of these appartments. But very overpriced for the quality you get. Bed was really hard & bumpy. The room, especially the bathroom was really warm, and no temperature meter to be found. The website mentions you get a Aveda bag on arrival. This is a product line i always use, and... More 

Review collected in partnership with this hotel

Helpful?
2 Thank 157karink
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 157karink, Thank you for your recent posting on Trip Advisor and I welcome your feedback. First and foremost, I would like to sincerely apologise for the incorrect web marketing concerning our amenities, which I have now addressed with our marketing department to update, as we have recently changed over to Arran Aromatic’s and no longer supply Aveda toiletries. Thank... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Excellent apartment - comfortable and with all amenities that we required. Cheval staff are outstanding - friendly, helpful and knowledgeable. If you want an apartment that is well located for all that Central London has to offer, look no further that Cheval Phoenix House.

Review collected in partnership with this hotel

Helpful?
Thank Cremorne
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Cremorne, Thank you for sharing such a brilliant review on TripAdvisor. We are delighted to know that you found our staff to be a happy and proficient team whilst staying here at Cheval Phoenix House. Comments such as yours are very motivating for our team to continue delivering the highest standard of service. I will certainly share your encouraging... More 

United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

I stayed here with my husband and were on leisure. Being in London for the first time we're not sure wether we had made the right decision of choosing to stay at Phoenix House. This place is fabulous with a very friendly team always ready to assist with a big smile. The apartment is fully equipped and very clean. The... More 

Helpful?
1 Thank cams1230
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Cams1230, Thank you for reviewing us on Tripadvisor. We are overjoyed by your wonderful comments and happy to know that yourself and your husband had a fabulous stay with us here at Cheval Phoenix House. At Cheval Residences, we believe in building relationships with our guests and I am delighted to know that you had a great experience with... More 

Goa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2016 via mobile

My friends recommended Cheval Phoenix House and we are happy that we chose to stay here. The apartments are well equipped, cozy and modern. The welcome hamper is a bonus. Awesome location, with good choice for shopping. I highly recommend this place for long stay and if you want to feel home away from home. I will definitely book in... More 

Helpful?
1 Thank TufanKobanbay
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Tufankobanbay, Thank you for taking the time to review your recent stay with us here at Cheval Phoenix House. We are truly pleased to know that you had a pleasant stay in our modern and fully equipped apartment and happy to know that you have enjoyed the welcome basket on offer. Location is something that is appreciated by all... More 

Zurich, Switzerland
1 review
4 of 5 stars Reviewed January 3, 2016

Appts. With good size, very comfy beds and you wont hear any neighbours. Quality of all interior is high and of newer standard. In walking distance to shops at Kings Rd. And also Harrods and good Bus routes and Tube just around the corner. A bit pricy but worth for what you get. Would stay here again.

Review collected in partnership with this hotel

Helpful?
Thank karlt687
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Karlt687, Thank you for sharing your review with us here on TripAdvisor. We are pleased to know that you had a comfortable stay with us here at Cheval Phoenix House and happy to know that you liked our contemporary and well equipped apartments. You have rightly mentioned, our location is loved by all our guests for its convenience to... More 

Johannesburg
Level Contributor
4 reviews
4 of 5 stars Reviewed January 1, 2016 via mobile

Location is fantastic on bus route and close to underground. This is a return visit and The assistance from Charmaine absolutely superb and so helpful and then arriving at apartment the exceptional customer service just continues. The apartment are well stocked for all your needs and are really homely and beautiful. Would highly recommend.

Helpful?
Thank Helen D
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Helen D, Thank you for your brilliant comments on TripAdvisor. It is always a pleasure to hear when a guest has experienced so much that Cheval Phoenix House has to offer. It is our continuous attempt to offer a pleasant and efficient service that is totally focused on our guest’s needs and comfort, we are glad that Ms. Charmaine... More 

Alice Springs
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2015

Absolutely outstanding apartment with all amenities. Staff couldn't have been more helpful. Great location for shopping, restaurants etc. and is next to bus and tube station. Look forward to staying there again.

Helpful?
Thank GerardAliceSprings
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear GerardAliceSprings, Thank you for your quick post on TripAdvisor. We are delighted to know that you found our apartments to be outstanding and happy that our location was ideal for your travel and shopping needs. I am proud to lead such a friendly and helpful team who go that extra mile to ensure that our guest’s needs are met... More 

Alain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 12, 2015

amazing place, you can go there with your friends and family. everything close to you, underground, buses in two way and more. walk 7 mins to harrods. very clean. but there is no facilitiy in hotel small jym. the hotel good for couples, friends, family

Review collected in partnership with this hotel

Helpful?
1 Thank aldhaherih2015
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Aldhaherih205, Thank you for your quick post on TripAdvisor. We are pleased to know that you had a pleasant stay with us here at cheval Phoenix House, enjoyed the location and happy to note that you found our apartment to be spotless. Regarding the gym, I would like to mention that we do have a fitness centre within the... More 

Northampton
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 8, 2015

My wife and I used this serviced apartment as our base while on business in London. We chose the "loft" option and was delighted with are two story apartment. Upstairs we had a lounge with a nice sofa as well as dining area & small kitchen. Ideal if you are in town for a few days and want more than... More 

Helpful?
Thank Oracnoid
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Oracnoid, Thank you for reviewing us on TripAdvisor. We are pleased to know that you had a comfortable stay in our Loft Suit at Cheval Phoenix House and enjoyed all that was on offer. At Cheval Residences, we constantly strive to deliver great services and we are glad that you had great experience with our team. Thank you once... More 

Petersfield, United Kingdom
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 3, 2015

Living to the west of London and having meetings in both the City and West End this was a good location. At the moment it appears to take an age to travel to the City by taxi and the proximity of Sloane Square tube was a big bonus. The proximity of familiar restaurants a comfort.

Review collected in partnership with this hotel

Helpful?
Thank David C
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear David C, Thank you for sharing your quick comment to the TripAdvisor community. We are pleased to know that you enjoyed our location for its convenience to travel within London. We hope you had a comfortable stay with us and enjoyed the services offered by our team. Thank you once more for your review, we look forward to welcoming... More 

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Staying in Belgravia

Neighborhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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