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Cheval Phoenix House

Certificate of Excellence
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1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
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Cheval Phoenix House
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103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
  • All months
    (103)
  • Mar-May only
    (32)
  • Jun-Aug only
    (17)
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    (32)
  • Dec-Feb only
    (22)
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Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have just completed a 7 night stay at this property. Both the facilities and the staff were top notch. We had a problem with the air conditioning on arrival. These things can happen and the test of an establishment is sometimes how well they deal with problems. The concierge was very responsive, but it required maintenance... More 

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Los Angeles
1 review
5 of 5 stars Reviewed 3 days ago NEW

This place was really nice. If you don't need room service, skip a hotel and stay here. You get an apartment for even less than a hotel. The rooms are large with a full kitchen. I was also greeted by a basket with sweets, small cereal and the fridge had milk and water. Also a loaf of bread! The location... More 

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Timd175, Thank you for you wonderful post on Tripadvisor and the excellent ratings on your recent stay. We are truly pleased to know you had a pleasant stay and appreciated the welcome hamper. Furthermore, we are delighted to have won you over from hotels to luxury apartments at Cheval Phoenix House. We are happy to know you enjoyed our... More 

Cramlington
1 review
2 of 5 stars Reviewed 6 days ago NEW

Good quality property but beware they photocopy both sides of your credit card on a scanner and store the image ...of they have your address a rogue staff member could have a field day with your credit card!

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Will838, Thank you for choosing to stay with us at Cheval Phoenix House. I hope you had an enjoyable stay with us. We have noted your comment and I truly respect your concern regarding the credit card as mentioned, I sincerely apologise for any inconvenience caused to you. Due to the fraudulent credit card bookings that we receive we... More 

Brisbane, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Spent a week at CPH and without doubt it was one of the finest boutique serviced apartment experiences that I can recall in 20 years of business travel. From the staff to the quality and cleanliness of the large apartments to the central location. Highly recommended.

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Clubczar, I am delighted that you embraced all that Cheval Phoenix House has to offer from the quality and comfort of our apartments to the friendly staff. At Cheval Residences we continuously strive for guest satisfaction and we are delighted that we have met your expectations during your stay with us. Your recommendations are highly appreciated, we look forward... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Excelent accommodation and special attention from the staff and management (Mrs. Charmaine) . The apartment reserved complied to all our expectations. Being an apart hotel has no wide or luxurious lobby, but entering the accommodation everything surprised me, what will make rme return soon.

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Jotasampa, Thank you for choosing to stay with us at Cheval Phoenix House and for sharing your review with the Tripadvisor community. We are so pleased to know you had a pleasant stay and we met your expectations. It is always a delight to receive such feedback from our guests and more over happy to know you wish to... More 

Melbourne Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Cheval Phoenix staff were unfailingly helpful and pleasant. We were very happy and satisfied. We have booked a return visit in a few months and are looking forward to it. We will be recommending Cheval Phoenix to our friends.

Review collected in partnership with this hotel

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Peter, Thank you for your quick review on your recent stay with us. It is always a great delight to know that our team delivered outstanding services and exceeded guest expectations. I will certainly pass on your compliments to my team. We truly appreciate you recommendation and look forward to welcoming you back to Cheval Phoenix House. I invite... More 

Hong Kong
1 review
4 of 5 stars Reviewed May 27, 2015

We spent a week there, and the experience was pleasant, comfortable, and easy. The room was sizeable. The quality of the furnishings and the kitchen stocks were all very good. The air conditioning works perfectly and quietly. The welcoming package of food stuff was of high quality. The location is excellent, only five minutes from the Underground, and many nearby... More 

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Wkhalam, Thank you for taking the time to share your wonderful feedback with us and to the TripAdvisor community. We are truly pleased to know that you had a pleasant and comfortable stay with us and enjoyed the luxuries of our apartment at Cheval Phoenix House. All our guests enjoy their stay with us also for our beautiful location... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 25, 2015

We couldn't have found a nicer place to stay during our visit to London. Close to the tube station. The staff were very friendly and professional. The room modern and clean. Much better than staying in any hotel and the price was perfect.

Review collected in partnership with this hotel

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chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear 48renea, Thank you for your wonderful review on your recent stay with us. I am pleased to know you had wonderful stay with us and enjoyed our spacious and contemporary apartments and found our team to be proficient and friendly. We take pride in ensuring a high level of cleanliness in the apartments which I can see that you... More 

Castro Valley
1 review
5 of 5 stars Reviewed May 22, 2015

The staff was very helpful with directions and explaining the appliances in the apartment. They always greeted us with a smile when we left or returned to the Cheval. We would recommend this hotel/apartment to anyone.

Review collected in partnership with this hotel

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear Melissak285, Thank you for your quick review on Tripadvisor. We are pleased to know you had a pleasant stay with us and found our team to be very accommodating and friendly. Thank you once again for your recommendations, I hope we have the opportunity of welcoming you back in the not too distant future. We invite you to like... More 

Canberra, Australia
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 22, 2015

Excellent. From the time we arrived to the time we left. Neil and Sid went out of there way to make our stay comfortable and relaxing. The rooms are fully equiped, they have thought of everything. Even the toilet paper is the best. The underground, Sloan Square is only 3 minutes walk. We used the airport pick up and drop... More 

Was this review helpful? Yes
chevalresidences, General Manager at Cheval Phoenix House, responded to this review

Dear michaelbN5695YM, Thank you for reviewing you recent stay with us at Cheval Phoenix House. We are delighted to know that you have had a comfortable stay right from check-in to your check-out and enjoyed everything the apartments had to offer. Our team and I pride ourselves on offering a friendly and efficient service that is totally focused on our... More 

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