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All 578 London accommodations

Cheval Phoenix House

5.0 of 5 Condominium   |   1 Wilbraham Place | Sloane Street, London SW1X 9AE, England (Chelsea)
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Cheval Phoenix House
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Ranked #23 of 578 Specialty lodging in London
A recent review
5 of 5 stars reviewed 2 days ago
TrevB56 Camberley, United Kingdom
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34 people have reviewed this hotel

Traveler rating
    24
    7
    2
    0
    1
See reviews for
3
12
7
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Camberley, United Kingdom
Top Contributor
73 reviews 73 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

although I have given it 5 stars I find the 1700 check in and 1000 check out not so good. In our case we arrived at 1300 and our apartment was ready so we were lucky. Concierge was very helpful and polite. Apartment was excellent - with the makings of tea or coffee available including milk in the fridge. Location... More

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Uae
1 review
4 of 5 stars Reviewed 5 days ago NEW

friendly staff with nice (room with saloon) , soundproof walls, location was quit good, the room was clean all the time, they had let us choose the suitable time for housekeeping as well. I'm sure will recommend this hotel to my friends

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Abu Dhabi, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

i have a couple of comments regarding the room which could make it alot better. first is the extremely noisy fan in the toilet. second is the safe box which i dont understand why its underneath the sink which makes it inconvinient to sit on the toilet ground to open the safe box. third comment is the couch in the... More

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Ramatuelle
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First time in Cheval Phoenix House but definitly not last time. Perfect location, very clean rooms and quiet. Very nice concierge. I will come back very soon with no hesitation and I only can recommend this place!

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Was this review helpful? Yes 1
Jeddah
1 review
5 of 5 stars Reviewed 2 weeks ago

The stay is pleasant, the service is excellent, the rooms are clean, the location is excellent. The towels are changed twice a week which I don't like. I also find check out time 10am is inconvenient. The staff are very friendly and helpful. In conclusion it is excellent.

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Los Angeles, California
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 22, 2014

I just recently had the pleasure to be a guest at the Cheval Phoenix House. This place is amazing! I felt just like I was at home! The apartment has a full size kitchen washer/dryer amazing bathrooms and amazing staff. The location is perfectly situated right in the luxury neighborhood of Sloane Square. I felt like I was in my... More

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Paris, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 14, 2014

Phoenix House is a jewel of a boutique apartment hotel, hidden in the heart of Chelsea off Sloane Square. You get a beautifully appointed apartment including kitchen and washer/dryer, wonderful concierge staff, and an unbeatable location. Hopefully the restaurant and room service will return soon. The price is comparable to nearby hotels and the standards and service are FAR superior.... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2014

It was a great staying experience in Cheval phonix residence, I would recommend it to my friends and family. I like the worm welcome and the goodbye in the departure. The staff are so kind and nice. Thank you

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Porto Alegre
1 review
5 of 5 stars Reviewed January 5, 2014

Well localized, staff is friendly and concierge service is very good. I have stayed for 9 days and I chose the Open Plan One Bedroom apartment. It is excellent apartment with wide space, highly confortable. The service is very good. I think the value that I payed is suitable to the quality of the apartment, service and amenities. It worth... More

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Luton, United Kingdom
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 22, 2013

I have marked Phoenix House down because the service was not what I expected. Yes, the location is fantastic, the apartments are absolutely spotless and the housekeeping staff keep it that way but everything else I needed, from a taxi to a theatre ticket to a batch of clean laundry, was hopeless. The concierge staff seemed clueless and coping with... More

Was this review helpful? Yes 4

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Additional Information about Cheval Phoenix House

Also Known As:
Phoenix House Hotel London
Phoenix House Hotel
Aparthotel London
Cheval Phoenix House London, England
Address: 1 Wilbraham Place | Sloane Street, London SW1X 9AE, England
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #23 of 578 Specialty lodging in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Cheval Phoenix House 5*
Official Description (provided by the hotel):
There’s something uniquely seductive about Cheval Phoenix House. Nestled in the beating heart of Chelsea, our chic award-winning residence is on a mission to charm you – from the moment you set eyes on its beautifully restyled Victorian façade, to the instant you surrender to the smooth softness of its Italian linen. This is your exclusive gateway to the authentic Chelsea and Sloane Square philosophy of living. ... more   less 
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