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Ibis London City

#327 of 1,052 Hotels in London
Certificate of Excellence
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5 Commercial Street, London E1 6BF, England
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2,674 Reviews from our TripAdvisor Community

Traveler rating
    637
    1,477
    440
    76
    44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent the last week end in this hotel and the first impression is really awesome ! A leading reception, brand new furnitures and a New way to welcome guests like i've never seen before. Our check in have been done by a young smily and very welcoming receptionist with his tablet : Thibaud. He showed us a new way... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Top Contributor
54 reviews 54 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed on a Friday night here. No problem checking in. Hotel looked clean and bright. Right next to Aldgate East tube station and a Tesco Express which is handy. My room was basic but clean. Bed was comfortable. Bathroom was large and clean. Shower was huge! It was a really hot day and night. The air conditioning was not very... More 

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Ashby de la Zouch, United Kingdom
Top Contributor
60 reviews 60 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As with all Ibis Hotels you expect good service, clean, comfortable accomodation and a reasonable price for the location. London city has all of these factors and also a better bar/restaurant facility than most of the one's I've visited It's also only a 2 minute walk from either Aldgate Underground Station (Metropolitan Line) or Aldgate East Undergound Station (Hammersmith &... More 

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Leeds, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for business for a night. I didn't have too many expectations and I was effectively just needing a bed and going to sleep, having arrived quite late in the evening. Check In was good and done quickly, I had a to leave a bag earlier in the day and this was done without any quibbles.... More 

Was this review helpful? Yes 2
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for staying at the ibis London City. I am pleased to read that overall you had a good stay with us. I have taken note of your feedback with regards to the ibis room and bathroom product. Once again, thank you and I do hope we will have the opportunity to welcome you back in one... More 

Indore
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Good Hotel and great location next to Station ....just a minute walk. Food markets are close by and next to a utility Shop too. Good breakfast layout and good staff always ready to help. Rooms are nice and they have tea coffee maker which adds to the hotel.

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I would like to thank you for such a positive comment and excellent, 5 star rating! I am delighted that you enjoyed your stay, our product and service and that the staff looked after you and ensured you had a hassle free experience. We look forward to welcoming you back in the near future for another stay. Kind... More 

Leeds, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Stay away from here! Started with a 20 min wait to check in for a 2 night stay. Room very basic and the bathroom looks like something found on a train. After first night the room key stopped working so a visit to the desk and queue again, the same receptionist assisted and activated the card again, time for dinner... More 

Was this review helpful? Yes 3
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I am really sorry to hear that your stay was not up to expectations. We would like to discuss this with you in person. Please could you contact Terence Beach, General Manager on the email h5011-gm@accor.com. Thank you Kind regards, Irena Hoch Human Resources & Administration Coordinator More 

Belfast, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Tried to cancel a booking as I found out I am pregnant and won't be able to travel on dates booked. Tried to cancel only to find it was non refundable, something that wasn't clear when booking, the staff were rude, abrupt and not very helpful. One woman at reception had manners so terrible I asked to speak to someone... More 

Was this review helpful? Yes 1
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for your feedback regarding your stay at our hotel. I would like to sincerely apologise for the poor service you received on this occasion. I would much appreciate if you could give more details of your as this does not reflect our normal standards of service. I will then investigate the issue further and take the... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed three nights. The reception area is nice, modern and clean. With a bar. The rooms are ok. Decent for mid-tier rom in London. Small but clean. The bathroom is very small, but has everything you need. Unfortunately some smoking smell in the room. Probably just a bad room. The location is good. Near aldgate tube, but only a 10... More 

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent visit to Ibis London City. I am delighted that you enjoyed your stay and we have noted your comments about the smell in the room, which we have since addressed. Kind regards, Irena Hoch Human Resources & Administration Coordinator More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed there for 2 nights when we visited London: the bed is comfortable, the breakfast so amazing! We just regret amenities such as toothbrushes, but there is à market just nearby so we buy them there. A special thank to Giulia at Front Desk for her help & Aneta for her smile at the Restaurant entrance :)

Was this review helpful? Yes 1
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We would be very happy to welcome you back again for another pleasant experience! Kind Regards, Irena Hoch Human... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Me: I had a 7 hour flight and could not sleep. Can I get different pillows please? Ibis: all the pillows are the same. Me: surely you've some other pillows that are softer (they are unforgiving and game me a stiff neck) Ibis: we are a budget hotel, that's all we have. Me: it's only a pillow...and you're charging me... More 

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for taking the time to bring this matter to our attention. Our objective is to ensure that our guests have a hassle free stay and it is with regret that we failed in our service delivery on your stay. I hope we have the opportunity of welcoming you back to Ibis London City so that my... More 

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