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Ibis London City

2.0 of 5 Hotel   |   5 Commercial Street, London E1 6BF, England (City of London)
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82%
Ranked #328 of 1,073 hotels in London
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
carolyndaw Bucknell, United Kingdom
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2,165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Bucknell, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed yesterday NEW

We did not encounter any of the problems described in previous reviews. The hotel was comfortable, the staff friendly and helpful. The room was clean. We would stay there again. The restaurant had changed from French bistro to international menu which was disappointing. The buffet breakfast was good. I had to query a debit card transaction after we got home... More

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Caistor UK
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Despite the previous review we booked in at 12 noon on a Saturday and were immediately allocated our room which was spotless and comfortable. The room was cleaned dailyand and the supplies of tea, coffee were replenished. Yes, it was on the small side and we were only given 2 towels but it was only around £200 for the 2... More

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Terence B, Manager at Ibis London City, responded to this review

Dear Castorians, Thank you very much for taking the time and publishing your review on TripAdvisor following your recent stay with us. I am happy you found our hotel spotless and comfortable and that the breakfast was excellent. I hope we will have the pleasure of welcoming you back at Ibis London City. Regards, Rodrigo Assistant General Manager More

Nottingham, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

While the Hotel itself is excellent, I had left glasses in the room and trying to get them back is proving difficult with the Hotel ignoring my last 3 emails completely and I can't find any Head Office email address that I can escalate the issue to.

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Terence B, Manager at Ibis London City, responded to this review

Dear Graham, Thank you for your comments sent on Tripadvisor regarding your stay with us. I investigated your review and I would like to apologise for the delay in coming back to you and the inconvenience it may have caused. Customer service is of utmost importance for us and I am deeply disappointed that your query was not dealt with... More

Swindon, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Had the misfortune of spending four nights in this hotel and while you do not expect five star luxury or facilities you would expect a basic level of cleanliness for £160 per night. On arrival I checked the bedding only to find the Ben linen had not been changed since the previous occupant, only remade badly. I complained to reception... More

Was this review helpful? Yes 1
Terence B, Manager at Ibis London City, responded to this review

Dear Guest, Thank you very much for your feedback following your recent stay at Ibis London City. I was sorry to learn that your stay on this occasion fell short of your expectations and I apologise for any discomfort or inconvenience caused. At Ibis London City, all rooms are fully cleaned and the bed linen changed before guests’ check in.... More

Thousand Oaks, California
Top Contributor
60 reviews 60 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week on business. While the hotel is clean, it is pretty basic. AC barely keeps the room from being stifling hot. Bare minimum of towels, no iron in the room, and very small rooms. For the price, it is just OK. There are better hotels for not much more in the city. The proximity of the... More

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Wien, Österreich
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is a highlight in London where travellers normally have to expect tiny rooms for high prices. So this Hotel was absolutely ideal, the room was the Standard Ibis Size and equipped with a very good bed. Room was very clean, linens also very clean and nice size. The breakfast offered a good selection of warm and cold food... More

Was this review helpful? Yes 1
Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Smashing little hotel. Great value for money with big boy breakfast. Very modern with excellent decor that instils what today's travellers require at an affordable price that reflects well in 2014. I would book again and recommend to friends and family.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes 1
Vancouver, BC
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

On the map it appears out of the centre but it's easily accessed from Victoria Tube Station on the District line and the Aldgate East station is around the corner. Many restaurants that aren't part of chains are within walking distance. Hache, a popular burger place, is one. Spitalfield Market, Petticoat Lane, and Brick Lane are minutes away if you... More

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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had checked Trip Advisor before staying here and I packed a fan... as a costume performer, I would need it anyway. Plus I was aware of the A/C issues here.... First impressions were generally good. The hotel is modern, staff both professional and welcoming and the room was nice too. Clean, not too small and decent bathroom facilities too.... More

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Additional Information about Ibis London City

Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > City of London , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis London City 2*
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Also Known As:
Ibis London City Hotel London
Accor London City
Ibis London City England

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#21 Green Hotel in London #261 Romantic Hotel in London #287 Business Hotel in London #287 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
Number of rooms
348

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