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All 1,071 London hotels

Ibis London City

3.0 of 5 Hotel   |   5 Commercial Street, London E1 6BF, England (City of London)
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Ranked #327 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Corishev Kristinehamn, Sweden
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1,980 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Kristinehamn, Sweden
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Clean room and nice staff. There is a water kettle in the room and the selection of channels on the tv is decent. There was even free wifi (the first day anyway). Breakfast was good but a bit pricy. Good restaurants within walking distance. I would definitely live here again!

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Having stayed at a few IBIS hotels now both in England and Europe I was not surprised at the fantastic quality of everything from clean quiet room to lovely breakfast with everything you could wish for, location is great with two tube stations just round the corner, and within two minutes walk Petticoat Lane, just doesn't get better than that,... More

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Irena Hoch Human Resources & Administration Coordinator More

Sibiu, Romania
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My business trip started terrible once entering this awful hotel, that treated me with total disrespect and racism. Even if I have had a reservation, I've been asked for a deposit just to make sure I'll pay the accommodation...before the check in. I was outraged by this kind of treatment towards foreigners. I had to pay the entire cost otherwise... More

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Ibis London City. I was surprised and disappointed to read that our check-in process caused you to feel the way you did. Especially since our hotel has such a diverse multicultural team that represents over 14 nationalities including the county you feature on your TripAdvisor profile. Please... More

Northumberland, England
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel twice in the last month. The rooms are fairly basic. The bathrooms are self contained pods-unusual. Breakfast is a basic buffet with little choice and the breakfast plates are very small. Staff are very friendly. The hotel is next door to Aldgate East tube station and within walking distance of the Tower of London.... More

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Nairobi, Kenya
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Disappointing Stay. Ibis goes out of their way to say they will take care of anything you need within 15 minutes or the service is on them. Well, in my csse it was easy - saying "no" takes far less time that that... I arrived after an overnight flight and had an hour to change and get to my all-day... More

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

I have just checked in today. On booking I made it clear that I was disabled and have mobility issues. The room I received at check in was entirely unsuitable. Upon complaining I was moved to another room, but it is equally unsuitable. The staff were helpful in moving rooms but they are totally unsuitable. Unfortunately I have to stay... More

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at Ibis London City. I was extremely disappointed to learn about your dissatisfaction with your accessible room. Although you found the team to be helpful in moving you to one of our 19 accessible rooms, it is still unfortunate that the second room also did not meet your expectation.... More

Northampton, United Kingdom
Top Contributor
125 reviews 125 reviews
121 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's been about a year since I last stayed here, due to a change in job. Long enough for the lobby, reception, bar and restaurant to be refurbished in the new IBIS style, which was nice - very modern. Check in was reasonably efficient. When I got to my room I had to do some work and as I was... More

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Dublin, Ireland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

With Algate East/Algate tube station about 100 yards from the hotel the location was superb! Great buzz in bar at night time which you don't usually get with budget hotels Very friendly and helpful staff

Review collected in partnership with Easytobook.com

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Melbourne, Australia
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this property 2 years ago and I like it, so I made another booking at the hotel for my trip last week...the lobby has now been refurbished and look modern and stylish. The room is still the same, however, it is quite a reasonable size one for Ibis Hotel (I stayed at other Ibis with smaller rooms).... More

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Additional Information about Ibis London City

Also Known As:
Ibis London City Hotel London
Ibis London City Hotel
Accor London City
Ibis London
Ibis London City England
Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > City of London , East End / East London
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#276 Business Hotel in London
#277 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London City 3*
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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