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All 1,073 London hotels

Ibis London City

2.0 of 5 Hotel   |   5 Commercial Street, London E1 6BF, England (City of London)
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Ranked #329 of 1,073 hotels in London
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
J D Darwin, Australia
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2,096 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Hong Kong, China
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Location is good, just few minutes walk from the tube. Rooms were tidy and clean. Staffs are polite. However, the shower water outfall was a bit stuck and water went very slow. And we asked the front desk to set up morning at 4:30am since we needed to catch a morning flight. However, no morning call and we asked the... More

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes 1
Madrid, Spain
19 reviews 19 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we love Ibis and all accor hotels, and when we decided to go to london we searched for one. the place is near to a metro station. If you know Ibis hotels you know what you are going to get, and for us is just perfect, at the end you only go there to sleep! breakfast was good, all the... More

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Princes Risborough, United Kingdom
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location, being 2 minutes walk from Aldgate East, and around 5 minutes from Aldgate or Whitechapel tube stations. Close to Brick Lane and Liverpool Street too. Room was a reasonable size and fairly quiet with a comfortable bed and basic, but functional bathroom facilities. Staff were friendly and helpful and bar was average, but not overly expensive for a... More

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Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After staying here last year for a short break we were more than happy to book again. Three nights were under £300. The staff were extremely helpfull and polite, even when we asked to change from the quiet inside room we were given to one overlooking Commercial Street. We didn't want to look out at a blank wall, but we... More

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Irena Hoch Human Resources & Administration Coordinator More

Amsterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my second stay at this hotel. BOth of these trip have been for work and are nice and close to my office. But I would not hesitate to stay here if in London for weekend trip either. A tube trip away from main touristy areas but the Brick Lane area is interesting enough for a local attraction. Rooms... More

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Bucknell, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We did not encounter any of the problems described in previous reviews. The hotel was comfortable, the staff friendly and helpful. The room was clean. We would stay there again. The restaurant had changed from French bistro to international menu which was disappointing. The buffet breakfast was good. I had to query a debit card transaction after we got home... More

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Terence B, Manager at Ibis London City, responded to this review

Dear Guest, Thank you very much for sharing your positive experience at Ibis London City. It is always a pleasure to receive positive feedback. I am glad to read you found the hotel comfortable, the rooms clean and the breakfast good! I will also pass on your compliments to the team as I am sure this feedback will serve as... More

Caistor UK
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Despite the previous review we booked in at 12 noon on a Saturday and were immediately allocated our room which was spotless and comfortable. The room was cleaned dailyand and the supplies of tea, coffee were replenished. Yes, it was on the small side and we were only given 2 towels but it was only around £200 for the 2... More

Was this review helpful? Yes 1
Terence B, Manager at Ibis London City, responded to this review

Dear Castorians, Thank you very much for taking the time and publishing your review on TripAdvisor following your recent stay with us. I am happy you found our hotel spotless and comfortable and that the breakfast was excellent. I hope we will have the pleasure of welcoming you back at Ibis London City. Regards, Rodrigo Assistant General Manager More

Nottingham, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

While the Hotel itself is excellent, I had left glasses in the room and trying to get them back is proving difficult with the Hotel ignoring my last 3 emails completely and I can't find any Head Office email address that I can escalate the issue to.

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Terence B, Manager at Ibis London City, responded to this review

Dear Graham, Thank you for your comments sent on Tripadvisor regarding your stay with us. I investigated your review and I would like to apologise for the delay in coming back to you and the inconvenience it may have caused. Customer service is of utmost importance for us and I am deeply disappointed that your query was not dealt with... More

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Additional Information about Ibis London City

Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > City of London , East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis London City 2*
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Also Known As:
Ibis London City Hotel London
Accor London City
Ibis London City England

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Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#21 Green Hotel in London #252 Romantic Hotel in London #289 Business Hotel in London #294 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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