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Ibis London City

#319 of 1,053 Hotels in London
Certificate of Excellence
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5 Commercial Street, London E1 6BF, England
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UK SUMMER SALE
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1 room 1 guest
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Ibis London City
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2,767 Reviews from our TripAdvisor Community

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Traveler rating
    673
    1,528
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626
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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  • All months
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    (687)
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Montpellier, France
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Well situated, within walking distance to busy streets and market places and tube station. It is clean and quiet. Our room was comfortable and cosy with a nice bathroom. Staff very nice and helpful There's a convenient little supermarket next door.

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Dublin, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was a fantastic location. 1 minute walk to the Aldgate underground and only a few minutes from Liverpool Street station. Also a good location for some great restaurants and bars (but you won't be woken by the noise). The room was a good size too and had everything you need for a short stay. Breakfast was nice too,... More 

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Brisbane, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked this hotel because of its location close to Liverpool St and St Pancras stations (and also just around the corner from Aldgate and Aldgate East tube stations) and we couldn't have been happier. Very very clean, comfy bed and oh so quiet. Little Tesco next door for all of the essentials. We would highly recommend it!

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We are looking forward to welcoming you back in the future. Kind Regards Irena Hoch Human Resources Manager More 

Petaling Jaya, Malaysia
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booking and checking in was a breeze (do sign up for their loyalty program to enjoy many benefits). The room is compact yet feel spacious, very clean with most of the amenities a traveller needs. Top marks for the front office staff - warm, efficient and helpful

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you so much for this wonderful feedback and for recommending ibis London City Hotel. I felt really proud of my whole team while reading your lines with such words of praise regarding our high standards of service. See you on your next trip hopefully! Kind regards, Irena Hoch Human Resources Manager More 

UK
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 2 nights, no issues, clean, all the stuff you need are there. Great decor in the restaurant / reception, lovely breakfast and friendly staff. I was a bit disappointed that there was no bath and a shower but it's just personal preference. Will be happy to stay again. I'd advise to have a notice in the rooms for... More 

Was this review helpful? Yes 2
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for the great feedback! I feel delighted you have chosen Ibis London City Hotel.We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team. I look forward to welcoming you back again very soon. Kind Regards Irena Hoch Human Resources Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, rooms got cleaned every day, nice bar and reception area, friendly staff, good wifi. Had no problems whatsoever during my four day stay. The only downsides were that the breakfast is a little expensive, and the rooms could do with better carpets.

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you so much for this wonderful feedback! I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Irena Hoch Human Resources Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

the service is great, not far from the London underground (good service on the Underground and you can get everywhere), walking distance from tower bridge, Lodnon bridge, .... The guys from the night in the lobby are very nice and warm people (warissi, Thibaud give you a real home feeling and are always ready and I like that! only good... More 

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I was pleased to read that you had enjoyed your stay at the ibis London City Hotel and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We would be very happy to welcome you again in the future for... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

Really lovely hotel to stay in. Friendly and helpful staff, comfortable room with all you need, ironing room and food/drink available 24/7. I thought the breakfast was expensive but the amount of food on offer was very good, so made the cost worth it.

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for choosing ibis London City Hotel and for appreciating comfort of the hotel and facilities. We would be very happy to welcome you again in the future for some more of pleasant moments. Kind Regards Irena Hoch Human Resources Manager More 

Hotel Review Summarization

What travelers say

  • Brick lane(9)
  • Very good(7)
  • Aldgate east(6)
  • East tube station(4)
  • Air conditioning(4)
  • Liverpool street(4)
  • Tower bridge(3)
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Staying in Whitechapel

Neighborhood Profile
Whitechapel
Whether you're here for its dynamic street life, world class galleries or famed curry houses, you're bound to be wowed by the uniquely cosmopolitan flavor of Whitechapel. Long gone are the days when Jack the Ripper stalked its streets. And despite his mysterious legacy bringing throngs of curiosity driven tour groups to its back alleys and otherwise serene garden squares, these days you're more likely to catch a cutting edge fashionista scurrying through its age old lanes than criminals of any sort.
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