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Ibis London City

2.0 of 5 5 Commercial Street, London E1 6BF, England
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2,380 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cowes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

A good central hotel. Good value and helpful friendly staff. Have stayed there 3 times now and have always been pleased with the service. The priority check in and check out are great. Will stay there again and would recommend to anyone.

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Rio De Janeiro, Brazil
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

It is in a good place near by Everywhere. For my business needs it was so good. The price is in line with other hotels like this. The coffee break has good fruits, breads and several food for diferent persons from diferent places.

Review collected in partnership with Accorhotels.com

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Dublin Ireland
Top Contributor
55 reviews 55 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel provides all the business traveller to London needs. It's a good location, clean, comfortable , with friendly staff. The breakfast is very good with a nice room and good food choice. The free WiFi is very good and works well throughout the hotel, checking in online is very business friendly having your invoice emailed makes accounts a little... More 

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Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you taking the time to share your experience following your recent stay at ibis London City. I am pleased that we met your expectations. We look forward to welcoming you back in the near future. Kind regards, Irena Hoch Human Resources & Administration Coordinator More 

Top Contributor
53 reviews 53 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good location, good links, loads of restaurants and options to eat in the near vicinity. Very friendly staff, who are happy to help. And most importantly extremely good value for London for the size of rooms and quality of the room/hotel offering. Expect to pay £100 more with other similar scale brand hotel chains, or or the same price get... More 

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I would like to thank you for your kind review and excellent 5 star rating! I look forward to welcoming you back again soon. Kind regards, Irena Hoch Human Resources & Administration Coordinator More 

Dublin, Dublin, Ireland
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

We stayed here on November 27 and 28 having booked and pre-paid. We were charged again for our stay and I'm still waiting for my refund. I rang twice and was assured it would be done immediately. Still nothing after nearly two weeks. Very disappointed in the lack of professionalism. Can I have my money back please?

Was this review helpful? Yes
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I have investigated this matter further. Firstly, please allow me to express my sincere apologies for the inconvenience. I would like to confirm that the refund has been processed back to your card on the... More 

Leeds
Top Contributor
190 reviews 190 reviews
76 hotel reviews
333 helpful votes 333 helpful votes
5 of 5 stars Reviewed 1 week ago

The wife and I stayed in this hotel for 3 nights over a weekend in December. The price was very good. We paid £222 for three nights (room only). There are nicer hotels out there but not at this money. It’s on par with a Premier Inn. Location was important to us and this suited us perfectly. As many have... More 

Was this review helpful? Yes 2
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent visit to Ibis London City Hotel. I am delighted that you enjoyed our hotel and that the location was ideal for the purpose of your visit. We have noted your comments about various issues you have experienced while staying with us – please allow me... More 

UK
Top Contributor
86 reviews 86 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night on business. Check in was quick and friendly, rooms were spotless and comfortable. Breakfast was good and customer service from all staff was excellent, would definitely stay again.

Was this review helpful? Yes 1
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Ibis London City. It is always a pleasure to receive such a positive feedback. I am pleased you enjoyed your stay and overall Ibis experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards... More 

Zurich, Switzerland
Contributor
20 reviews 20 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

When you are looking for a hotel in London city, you already know that there are no/only few reasonably cheap alternatives. The Ibis does not come as one of those. Its prices range in the same overpriced category as those of many others nearby. In other cities or countries, one would expect to reside in a fancy upper class hotel... More 

Was this review helpful? Yes 1
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, I would like to thank you very much for having taken the time to leave such a detailed review about your stay in Ibis London City hotel. I am very sorry to hear of the disturbance you experienced during your stay. Thank you for taking the time to bring this matter to our attention as guest feedback is... More 

Tomball
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an excellent stay at the Ibis. Our room was clean and the hotel lobby is very modern. I thought the bed was very comfortable and there was minimal noise. Breakfast was included with our stay and it was not bad. The only issues I had were with the powdery eggs. Other than that, it was exactly what I... More 

Was this review helpful? Yes 2
Terence B, General Manager at Ibis London City, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your stay at ibis London City. It is always an encouragement to receive such positive observations and that you enjoyed a hassle free experience. We look forward to welcoming you back in the near future for another stay. Kind regards, Irena Hoch Human Resources & Administration Coordinator More 

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Additional Information about Ibis London City

Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis London City 2*
Number of rooms: 348
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Priceline, Hotels.com, Orbitz, Despegar.com, Agoda, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Ibis London City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis London City Hotel London
Accor London City
Ibis London City England
Hotel Style:
#26 Green Hotel in London
#241 Romantic Hotel in London
#272 Business Hotel in London
#282 Family Hotel in London

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Whitechapel
Whether you're here for its dynamic street life, world class galleries or famed curry houses, you're bound to be wowed by the uniquely cosmopolitan flavor of Whitechapel. Long gone are the days when Jack the Ripper stalked its streets. And despite his mysterious legacy bringing throngs of curiosity driven tour groups to its back alleys and otherwise serene garden squares, these days you're more likely to catch a cutting edge fashionista scurrying through its age old lanes than criminals of any sort.Whether you're here for its dynamic street life, world class galleries or famed curry houses, you're bound to be wowed by the uniquely cosmopolitan flavor of Whitechapel. Long gone are the days when Jack the Ripper stalked its streets. And despite his mysterious legacy bringing throngs of curiosity driven tour groups to its back alleys and otherwise serene garden squares, these days you're more likely to catch a cutting edge fashionista scurrying through its age old lanes than criminals of any sort.