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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #285 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 22, 2011
Mistertumble
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2,013 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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There are newer reviews for Park Plaza Riverbank London
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1 review
4 of 5 stars Reviewed February 22, 2011

Booked this hotel for my husbands 40th - requested a riverview room to make sure we had a good view and we weren't disappointed - the view of Big Ben and Houses if Parliament was fantastic! Location was good, a nice walk along the river to nearest tube or London Eye etc. Service was good, nice buffet breakfast in the... More

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Mistertumble, Thank you for your great comments about our recent stay with us. I was glad to read that we made you stay extra special and that you had an enjoyable time in the Hotel. I will pass on your comments about the Roomservice food to our Head Chef who will share them with his team. On behalf of... More

Berlin, Germany
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2011

Great value in London - very nicely decorated rooms & modern, spacious bathrooms. Very helpful and friendly staff - overall excellent value for money, I will definitely return on my next business trip to London. Restaurant and bar also great - see separate review for the amazing Chino Latino restaurant. Hotel is conveniently located and a short taxi or tube... More

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Jule, Many thanks for your great comments following your recent stay with us, and also for your positive feedback about our Chino Latino restaurant. We pride ourselves on our friendly helpful team and the facilities we provide to make your stay memorable. We look forward to welcoming you back to Park Plaza Riverbank again on your next business trip,... More

Leeds, UK
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 14, 2011

We have just returned from a great two night weekend break to this hotel and have had a wonderful time. This is the second time we have used this hotel, the first being last May when we got it as a mystery hotel with a theatre package. We were impressed so booked directly to come back this time. Upon arrival... More

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Morley, Firstly I would like to apologise for any inconvience caused to you during your recent stay with us. While your positive comments are greatly appreciated I note with great concern your remarks with regards to the service you received.The Restaurant and Bar team service the guests in both outlets during the evening, which may have caused the delay... More

1 review
4 of 5 stars Reviewed February 6, 2011

Lovely hotel, however, when it's winter the A/C cannot be used and the heating is permanently on. It was far too warm. The shower wasn't very good in the beautiful bathroom, and there are no stairs!! So you have to use the lifts when I asked staff what to do in a fire he was unsure and told me I... More

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PPRLLondon, EA to Regional General Manager UK at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you very much for your comments about our hotel, I'm very glad that you enjoyed the room and breakfast. Please accept my apologies for the heat in your room, the hotel is currently looking into upgrading our climate control system to resolve this issue. Please be assured that there are stairs in the hotel and the fire... More

New York City, New York
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 5, 2011

In London for a quick trip from NYC. We stayed between Christmas and New Year's Eve. The hotel was lovely, great staff, wonderful breakfast (ours was included), nice little lounge where we had a late dinner. Location was pretty good as it is fairly quiet area on the Thames but near London Eye, across from Big Ben/Parliament, Vauxhall underground station... More

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Finnatic1223, Thank you for your great comments, I was glad to read that you had an enjoyable stay with us. On behalf of our entire staff here at the Park Plaza Riverbank we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Madelen... More

Daegu, South Korea
Contributor
16 reviews 16 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 5, 2011

Room was nice, modern and clean. Bed was massive and comfortable and had all the TV channels and services you could need. The staff and particularly the concierge were helpful and welcoming. The hotel is about a 6-7 min walk from Vauxhall underground or 10-15 mins walk the other way to Parliament/Westminster r the London Eye. Good value for money!

Was this review helpful? Yes 1
MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Mr. fletch_thegr8, May I take this opportunity to thank you on behalf of all the team at Park Plaza Riverbank for your kind comments expressed, and in particular the staff at the Concierge Department. We do indeed benefit from a great central location, and we look forward to welcoming you back to the hotel in the near future should... More

Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 4, 2011

All good about this hotel but trains close to hotel with constant noise. Very poor nights sleep although food good and staff very helpful. Curtains let in light which didn't help disturbed sleep.

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear discerning123, Firstly may I apologise for the inconvenience caused to you following your recent stay with us. Unfortuanately due to our central location and the local train station we do experience some noise issues from time to time. We are currently looking at ways to limit this. May I also thank you for bringing to my attention the curtains... More

UK
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 31, 2011

We got an amazingly cheap deal via the Expedia Secret Deals. And were particularly delighted to find that this hotel provided excellent service, good sized room, fab bathroom/shower, excellent facilities in the room + quality toiletries etc. AND in a great location. Couldn't fault it.

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MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Pen1e, On behalf of the team at Riverbank I would like to thank you for your kind comments and feedback following your recent visit. Expedia do indeed offer great deals, and I hope that your business will bring you back to London in the near future and that you choose to stay with us again. Sincerely Greg Moorehead Guest... More

Birmingham
1 review
4 of 5 stars Reviewed January 30, 2011

Decided to go London for a weekend get away and the hotel was last min. I was surprised at how up market the hotel was! There was staff ready to great you at the entrance and help with your luggage. Room was lovely and clean, ordered room service & the portions were massive, great value.15 min walk from parliament, and... More

Was this review helpful? Yes
MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear 2TRUEBirmingham, Many thanks for your fabulous comments following your recent weekend stay. As a 4star hotel we do our best to reach 5 star standards and always greet our guests from the moment they arrive at our door and continue trying to exceed their every expectation till they leave us. I’m glad you enjoyed the experience and all the... More

dubai
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 28, 2011

The rooms were very shabby and the carpets were stained and so was the bed spread.. the rooms are pretty small too. I had to move to plaza on the river and they wouldnt agree to consider this as an upgrade because i booked thru booking.com

Was this review helpful? Yes
MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Matays, Firstly may I apologise for the inconvience caused to you following your recent stay. While your comments reflect negatively on the rooms of the Hotel rest assured we are doing a lot of work this year with an audit on all rooms to ensure the highest quality of accommodation. We do our best to exceed all guests expectations... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#200 Luxury Hotel in London #210 Romantic Hotel in London #223 Family Hotel in London #238 Business Hotel in London
Hotel Class
Number of rooms
395

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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