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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #322 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 17, 2012
Lianne D Worcester, United Kingdom
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2,288 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
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Worcester, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 17, 2012

A great hotel, if a little dark and airless - though this does produce a very dramatic effect after dark, particularly around the bar area which becomes quite funky. The drinks are somewhat expensive however (double measures standard) with service charge on top. Good sized comfortable rooms, some with adjoining doors, so great for a sociable overnight stay with friends... More 

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NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you for your fantastic comments following your stay with us. We are glad to hear that you found the hotel to your expectations and that you had an enjoyable time while staying with us. I will address all your comments with the respective departments for review and action. We hope that we will be able to welcome you back... More 

Chester, England, United Kingdom
Top Contributor
78 reviews 78 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 16, 2012

Superb location with excellent views from some of the rooms. My room was small but perfectly formed with a very good standard of appointment and cleanliness. My room enjoyed a side view of the Palace of Westminster and the River Thames. Bar and Restaurant were more than adequate if a little pricey, but choice of beers, wines and spirits was... More 

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting such a lovely review about your stay with us. It is always good to receive such positive feedback from our guests and I am very glad to hear that you enjoyed the views from your room and the choice of drinks available in our Chino Bar and Restaurant. Thanks for the excellent feedback about... More 

Kent, England
Top Contributor
74 reviews 74 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 16, 2012 via mobile

Everything you need in the hotel, just as well as there is very little else nearby such as alternative restaurants, cafes etc. Very good conference venue. Very, very good meal in the Chino Latino restaurant. Drinks pricey and still have a 12.5% service charge added (i thought they were going to legislate against this?) but then you are in London.

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you so much for taking the time to review The Park Plaza Riverbank London following your stay with us. I am pleased that you very much enjoyed your experience with us and most importantly felt that our facilities and outlets were adequate to your needs. I would also like to take this opportunity to thank you for your fantastic... More 

Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 15, 2012

A really good hotel, typical of it's type in London. Modern and moody decor! An excellent restaurant and bar. The breakfast room is a bit odd though and was very busy when I last stayed. It is not the greatest location and getting a taxi can be a bit difficult at times. That said it is great value for a... More 

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NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Eleanor A, Thank you for taking the time to post a review following your recent stay with us. We are terribly sorry to read that you had difficulties in getting a taxi and we understand this might have been during peak times. We hope this did not cause further inconvenience and please do not hesitate to contact our concierge... More 

Southport, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 14, 2012

Welcoming reception with friendly and helpful staff. I was upgraded to a superior room which was well appointed, clean and with free Wi-Fi. Had dinner in the Chino Latino which was excellent again with very good service. Well worth the £129 for the night, would stay again

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear jimg2247, We really appreciate the review you have posted after your last stay at Park Plaza Riverbank London. It is a great pleasure for us to read that our staff ensured you had a pleasant stay and you enjoyed the dinner in our Chino Latino Restaurant. We hope we can welcome you back when your travels bring you back... More 

Frederiksberg, Denmark
Contributor
20 reviews 20 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2012

Last week I spent 4 days at Park Plaza Riverbank in London attending a conference and it was absolutely a great experience. The check-in was a bit slow but that is the last negative thing to say about my stay. The rooms are clean, there is great wireless internet access, ironing equipment and hair dryer in the room - simply... More 

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NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Stephphen, Thank you for reviewing your recent stay with us while attending a conference held at the Hotel. We are glad to read that you found that our standards and facilities catered to your requirements and you enjoyed the different food options we provided. We really appreciate you recommending us and we look forward to you visiting again soon.... More 

Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 13, 2012

People choose hotels for different reasons. I notice that many reviews here are from business travellers, but in my case, I came to London for a 10-day holiday with my teenage daughter. I knew that we wouldn't be going out much at night, so I wanted a hotel with comfortable rooms and enough space for us to spread out. The... More 

Was this review helpful? Yes 1
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting such a lovely review following your recent stay with us. We are truly delighted that you and your daughter made the most of your time in London, and that we were able to be a part of it. I also would like to take this opportunity to thank you for your fantastic comments about... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 13, 2012 via mobile

The rooms, the hotel generally and the staff are all excellent but it's not without its drawbacks and if you have the choice stop at the sister hotels at Westminster/Waterloo. The main issue is location: yep it's near Vauxhall tube, but Vauxhall is a dump and the surrounding mainline station is habitated by drunks and down and outs. The other... More 

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time in reviewing The Park Plaza Riverbank Hotel. First of all I would like to thank you for your positive comments on the hotel and staff. I am really sorry to hear that you did not find the location to your liking or needs, we believe we benefit of an ideal location along... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2012

We were looking for a hotel in a good location at a specific price and came across the Park Plaza Riverbank. We know some have found it to be a bit pricey but we booked several months ahead of time and received a special rate, actually making this a pretty good value. We stayed 4/13 through 4/17 and found it... More 

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you very much for your positive review regarding your recent stay with us at The Park Plaza Riverbank Hotel. We are thrilled to hear that your stay with us was enjoyable and would like to thank you for your fantastic comments about the hotel and the staff which I have passed on to them. I was very... More 

Helsinki, Finland
Contributor
18 reviews 18 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 8, 2012

I stayed one week and was overall very pleased. Breakfast was nice, though some more fresh fruits etc would have been nice. Room service was excellent. Wi-fi in rooms is free, which is quite important for me. I also used the gym, which was ok, rather small but there were basic stuff and it was very clean. I just wished... More 

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you for your kind review of The Park Plaza Riverbank London. We are very happy to hear that your stay with us was enjoyable and would like to thank you for your feedback on our breakfast and fitness facilities which we are grateful for. I would also like to take this opportunity to thank you for your positive comments... More 

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#217 Luxury Hotel in London
#228 Business Hotel in London
#233 Romantic Hotel in London
#271 Family Hotel in London

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