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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #283 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 15, 2011
goodmorningirl New Jersey
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2,073 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Hattiesburg,
Top Contributor
61 reviews 61 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 16, 2011

I stayed at this hotel in August 2011 as part of a tour group. While the front desk seemed friendly enough and were courteous, the room was small and not very spacious. My daughter and I found the beds to be extremely uncomfortable and far from what we're used to considering the price. Beware of bugs people! In your beds... More

Was this review helpful? Yes 3
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, May I firstly apologise for service you received from the Concierge Department at the Hotel following your recent stay with us .As the Manager on Duty on the day I read your review with great concern, as no case of bugs had been mentioned during your stay, and had such an allegation been made it would have been... More

New Jersey
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 15, 2011

Wow. I wish I knew how amazing this hotel was before I planned our trip as I wish we stayed more than just the one night. We got engaged two days before we arrived and when we told them at the front desk, the sent up a complimentary bottle of wine to our room which was so sweet. We paid... More

Was this review helpful? Yes
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Congratulations on your engagement, and many Thanks from all the team for taking the time to post such a positive review following your short stay at our hotel. As stated the location is ideal for walking to central London, and to view all it has to offer. We look forward to welcoming you back to Riverbank again in... More

Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 14, 2011

My wife & I spent a week at this hotel in Sep 11. We booked early and had a 1 br suite with a river view so received good value. Rooms were very well fitted out, very comfortable, spacious and clean. Staff were always helpful / professional. Everywhere in London is a compromise as you have to travel somewhere to... More

Was this review helpful? Yes 2
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting such a positive review following your recent stay in London. As stated it really is a great location for anyone visiting London with all the major landmarks on our doorstep. I am sorry to read that the dinner was not to your taste, but I am unsure if you visited both or Restaurants located... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2011

We got married at the Park Plaza in August 2010. The staff could not have been more helpful and made my wedding weekend very relaxing and memorable. We came back to the hotel for our 1st year anniversary and yet again the staff could not have been more accomodating. The room with the river view was stunning! The bed was... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, I am glad to read that you returned to Riverbank to celebrate such a memorable occasion. Many thanks on behalf of all the team for the kind comments expressed about the service you received. I am happy to see that we could accommodate your upgrade to a Riverview room as such sights of the London skyline are highly... More

sydney
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 10, 2011

We love the location, even though it is a taxi to Central London. We always book an Executive River View Room, with that iconic view over the River Thames towards the Houses of Parliament and Big Ben !! Such a contrast to our normal view in Sydney !! Well worth paying the extra. The breakfast is wonderful. Best buffet you... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Riverbank. I have noted the team members you have highlighted and will pass on your praise. I trust when visiting London again you will choose Park Plaza Riverbank, and we look forward to welcoming you back. Regards Greg Moorehead Guest Relations Manager More

Montréal
Contributor
13 reviews 13 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 8, 2011

I stayed here for 5 nights, for business. I can't comment on "bang-for-the-buck" as accomodation was paid for by my company. I can however tell you that my stay in this hotel was comfortable and pleasant. The decor is nice, modern and somewhat minimalist. Staff are quite helpful (although the hotel didn't stock any postage stamps, a bummer for me).... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Mr. Road, e appreciate you taking the time to review Park Plaza Riverbank regarding your recent stay with us. We are delighted to hear that your stay with us was enjoyable and would like to thank you for your positive comments on our hotel and staff! On behalf of our entire staff here at the Park Plaza Hotels &... More

Berkshire
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 4, 2011

We just needed a 1 night stopover due to various commitments which made it impractical to commute home on a Friday evening and back early on Saturday morning. Booked on a 'Top Secret Hotel' rate of £89, which represents excellent value for this hotel in our opinion. Really Good Things : A nice glass cubicle shower, in addition to a... More

Was this review helpful? Yes 1
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear wimble21, We really appreciate the time you took to write about your one day stay here at Park Plaza Riverbank. Regarding the few things for improvement you commented on, I was sorry to read you had to wait for check in because of technical problems with our computers. We have just upgraded our system and this may have interfered... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2011

Stayed here for 5 nights in August 2011 whilst working in Westminster, for which the hotel is very handy - 10 minutes walk across the Thames admiring iconic views of Big Ben, the Houses of Parliament and the London Eye. If you can, I would request a river view room - I didn't have one but wasn't there much of... More

Was this review helpful? Yes 1
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear JMacToon, We really appreciate the time you took to review our Hotel following your recent stay with us. Regarding the breakfast served in our Club Lounge, it is my pleasure to inform you that we are currently studying a complete rearrangement of the venue in order to make it more spacious and comfortable. Nevertheless, I was glad to read... More

Bend, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 22, 2011

close to London attractions. clean modern accomodations, helpful staff. Good experience

Was this review helpful? Yes
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting this review following your stay at our property. We do indeed benefit from a great central location with all the tourist attractions literally on our doorstep. The team look forward to welcoming you back to Riverbank in the near future, should your plans allow. Greg Moorehead Guest Relations Manager More

London, UK
Top Contributor
178 reviews 178 reviews
78 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed August 19, 2011

My friend and I stayed one night in August having room 936. We had previously stayed at the Park Plaza Westminster Bridge and the Riverbank was in the same style : modern, spacious and quality. I would judge it is much smaller. It is further from any public transport (Vauxhall is the nearest Tube), is located in an area of... More

Was this review helpful? Yes
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, May I take this opportunity to Thank you on behalf of the team at Riverbank for the very positive review you have posted following your stay with us .I look forward to sharing these comments at our weekly briefing and I trust you will return to Park Plaza Riverbank again , should your plans allow. Greg Moorhead Guest... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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