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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #314 of 1,064 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 3, 2012
GarryBNorfolk Norfolk, England
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2,234 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Norfolk, England
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 3, 2012

I stayed in room 833 on Saturday 24th March. We booked through lastminute.com, as a mystery hotel, although my companion had guessed which hotel it would be. The rate of £114.00 including breakfast was good value, certainly the cheapest we could find of this standard and great value for this hotel. The room overlooked the side of the building so... More

Was this review helpful? Yes 4
st. louis
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2012

My 8 year old son, husband and I stayed here for a week (last week.) We reserved a one-bedroom suite with a balcony and a view of the river. It was 10 times better than I thought it would be. It is a short walk (10 min.) to the tube. It is about 15 to the wharf for Thames Clipper... More

Was this review helpful? Yes 2
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, We are truly delighted to hear that you had an amazing stay at our sister property Plaza on the River Club and Residence. I have shared your comments with the teams and they all are over the moon, so a big thank you on behalf of all the team at Plaza on the River. I would also like... More

UK
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 31, 2012

Just wanted somewhere to stay for one night in London close to Southbank as i was theref for a team night out and for the next day working nearby. I picked this one via lastminute.com as a mystery hotel. Location was great - took about 15 minutes to walk to covent garden along the Jubilee walk along the side of... More

Was this review helpful? Yes 1
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you so much for your nice review following your recent stay. We are delighted to hear that your stay was enjoyable and a huge thank you on behalf of all the team here at Riverbank. I am glad to hear that our location suited your plans on this occasion and we were able to meet all your needs and... More

Rushden, Northamptonshire
Contributor
20 reviews 20 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 30, 2012

We stayed here for one night as part of my birthday celebrations. Whilst we didn't have time to use many of the facilities, our bedroom was very pleasant although I was disappointed not to have a river view. The bar area was really nice & the bar staff both friendly & discreet. Due to the queue for the standard breakfast... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you so much for your review following your stay. We were proud that you had chosen the Park Plaza Riverbank to celebrate such a special occasion and would like to thank you for your fantastic comments on the staff and the hotel. It was a pleasure to look after you and I have shared your great feedback... More

Plymouth, United Kingdom
Top Contributor
105 reviews 105 reviews
60 hotel reviews
284 helpful votes 284 helpful votes
3 of 5 stars Reviewed March 30, 2012

Had one night here booked in by an agency whilst on business in London. The staff were friendly and efficient. The hotel was modern and very clean throughout. Good quality bed linen and towels. If you have a room at the front you have the benefit of looking over a very busy road to the River Thames and beyond. As... More

Was this review helpful? Yes 2
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, First of all I would like to thank you for your sharing your detailed feedback regarding your stay with us. I sincerely hope that overall your stay with us was enjoyable and would like to take this opportunity to thank you for your positive comments on the staff and bedrooms, although I am very disappointed that we let... More

Manchester, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 29, 2012

My friend and I planned a trip to London for a specific event and we booked the Park Plaza Riverbank as the website presented us with good reviews and pretty pictures. However, the hotel greatly surpassed our expectations and in fact made us feel like celebrities for the night! All the staff were very courteous, they made us feel very... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you for reviewing Park Plaza Riverbank. I would like to thank you on behalf of all the team here for your fantastic comments, I am truly happy that you enjoyed the service delivered by our team; we do pride ourselves on delivering the highest levels of personal service. We are also delighted that you enjoyed the food during your... More

Centurion, South Africa
Top Contributor
53 reviews 53 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 26, 2012

I have stayed at pretty much all of the other Park Plaza Hotels in the area, and i went on a team building event there for a couple of days. When I went inside I was not expecting much (compared to the other Park Plaza's in the area), but I was pleasantly surprised. The rooms are similar to the other... More

Was this review helpful? Yes 1
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, I am delighted to hear that you enjoyed your stay with us and particularly pleased that you enjoyed our Room service menu, our Executive Chef and his team will be really pleased with your comments. We do benefit from a wonderful location opposite the River Thames with great access to local attractions. I hope we will be able... More

Norfolk, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed March 25, 2012

The Park Plaza website can trick you into booking this tired, dated, claustrophobic instead of the flagship. This place isn't a patch and has had a hasty, superficial update that cannot disguise the fundamental problems with the architecture. The location is in a very dull stretch of the riverbank between Lambeth Bridge and Vauxhall. Taxis obligatory to get anywhere at... More

Was this review helpful? Yes 1
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to post your review of Park Plaza Riverbank on Tripadvisor. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, as this helps me monitor the service and product that we provide. First of all I would... More

Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 23, 2012

Stayed one night on business. Room was very good. Lots of space. Shower was great lots of space in the bathroom. View from my room was just fab. Only had room service food but it was quick and very nice. The bar is very good. Lots of attentive staff and a good selection. The hotel feels like it is out... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for reviewing Park Plaza Riverbank regarding your recent stay with us. We are delighted to hear that your stay with us was enjoyable and would like to thank you for your fantastic comments on the hotel and the staff which I have passed on to them. On behalf of all the team here at Riverbank a... More

Aylesbury, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 22, 2012

We were staying at this hotel for a Gala Dinner night with another couple. We arrived at the hotel with our friends at 12.30pm, aware that we might not be able to get into our room's as we knew that check in was from 2pm onwards. The doorman took our car to be parked, straight after the porters had taken... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, It’s very kind of you to take the time to share your positive comments with your fellow travellers. I am pleased to read that you had an enjoyable stay. I have shared your kind comments with the teams, and believe me we all are over the moon so a huge thank you from all the staff here at... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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