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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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1 room 1 guest
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Park Plaza Riverbank London
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2,963 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Bexhill, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2013

My wife and I stayed for a Christmas shopping break, we arrived at 12:30pm expecting to be told we were too early!....but no...we welcomed with a big smile and given our room card, which was most welcome. We had a side room with partial river and train views. It was very quiet though. The room was very clean, big comfy... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Iain, What a fantastic review - thank you! Looks like you had a true Park Plaza experience, I hope you will choose one of our London properties upon your next visits in the area. Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

Sutton Coldfield, United Kingdom
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed December 15, 2013

I am a seasoned traveller and have stayed in some amazing hotels worldwide. However after visiting this Park Plaza hotel I realised I have never encountered such a rude manager! He was verbally aggressive and shouting at us, for a mistake him and his staff had made. He was unapologetic and extremely patronising. He once even said "He refused to... More 

Was this review helpful? Yes 3
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, I was so very much surprised to read your comments. I have emailed you directly so I may better understand what led to these comments and also for further details. I await your reply. Sincerely and in your service, Paul James Sanchez More 

Eastbourne, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 12, 2013

Not really a thing to complain about but... Broken curtain and a crappy view. Yes folks that's it. The place was great - big comfy bed, decent sized room even an iron and a board. Brilliant staff on the whole although Mohammed was a bit aloof/ hard to read on the desk.

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for a succint and good review. I am sorry that the view was not to your liking, we have many a view here at Pak Plaza from River view, Urban view to City view, we are always on hand should our guests not like their view. Your comments regarding the room have been noted and will... More 

Bristol, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 9, 2013

Have visited this hotel in the past and really liked it. But not this time I'm afraid to say. On arrival we were told that we had been up graded to a 5 star room. I was very happy with that to begin with. When we arrived in our room it was very nice until we looked out of the... More 

Was this review helpful? Yes 2
Portsmouth
Level Contributor
147 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 9, 2013

My wife and I stayed here with 4 other friends for a Friday and Saturday night. It is well located, being a short bus ride or a lovely 20 min walk along the Embankment from Waterloo station with easy links to bus routes and the Underground. We did not have breakfast which I think was a bit pricey but instead... More 

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to comment on your recent stay here with us. We are indeed located to links to many a public transport and being directly on the River Thames, a lovely walk in either direction to visit attractions such as Parliment and the London Eye. As you had mentioned we do serve breakfast and... More 

Birmingham U.K
Level Contributor
162 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed December 9, 2013

Stayed here for a trade industry "jolly" at Westminster. Good service and modern rooms. Bar stayed open very late. Excellent breakfast and well located for everything. The valet parking they had a cou[le of years ago has finished and to now have to park in the Novotel car park at Lambeth bridge. £24 for 24 hours and a 10 minute... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to review Park Plaza Riverbank. I was delighted to read how much you enjoyed your stay this time. You will be happy to learn that we are now finalising the project of restoring car parking service very soon. We shall look forward to your future visits. Yours sincerely, Maciej Hille Senior Guest... More 

Chichester, United Kingdom
Level Contributor
5 reviews
3 of 5 stars Reviewed December 9, 2013

Stayed here on business whilst in Westminster, hence great location for me. The first room I was allocated smelled strongly of cigarette smoke and sweat. However, reception gave me an alternative room without any fuss. The decor of the hotel is all a bit dark and gothic, dimly lit corridoors and lifts and black decor. In the rooms were also... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for your input. I appreciate all the good words - however, we will take the negatives on board as well, to make sure we improve our offering in future. Your feedback is of great value to us, thank you once again. Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

Leicester, United Kingdom
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed December 9, 2013

We stayed for one night in a standard room. The evening kicked off with a full evacuation due to a fire alarm. The staff were very well trained to deal with this. The room was ok. We looked over the river and the train tracks by Vauxhall station. Rooms could do with bath robes. The shower/wet room is liable to... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your comments regarding your stay here with us. There was indeed a fire evacuation due to a guest room issue involving toast, but as you had pointed out, our staff are trained to the highest of degree to ensure the saftey of all our guests and each other. I am glad you had enjoyed your... More 

Manchester-UK
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 9, 2013 via mobile

I stayed at the Park Plaza Riverbank for one night in the middle of the week. The hotel was packed, I think they had a conference on, but still check-in was speedy and efficient. I had requested a quiet room and that is what I got. The room was spacious, quiet, immaculately clean and had a great view of the... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Carl, Amazing review, thank you so much. I will make sure that your comments are shared with the team, and we shall look forward to your future visits. Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

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