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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #282 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 27, 2011
Steandvic
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2,030 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
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There are newer reviews for Park Plaza Riverbank London
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Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2011

The main asset of this hotel is its staff, we have never encountered a hotel with such consistently friendly staff, the staff are from all over europe and actually put some of us brits to shame with their attention to customer satisfaction. The location comes a very close second, over the road from westminster, it couldnt be better placed, although... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Steandvic, Thank you very much for your review and for such nice comments about our staff. I will be really happy to share these notes with the rest of the Management. In regards to your concern about the railway, I am glad to inform you we are currently finishing installing a soundproof glaze at the back of the building.... More

2 reviews
5 of 5 stars Reviewed November 27, 2011 via mobile

We stayed for one night in this very posh hotel, on entry we were very impressed, our room wasn't ready because we were early so left our bags and didn't come back till 10.30pm where everything was ready for us, the rooms are great, lovely modern bathroom with plush shower and bath, bed and pillows very comfy. Location ideal a... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Ravenha2, We really appreciate the time you took to write after your recent stay in the Hotel. Also, thank you very much for the positive feedback in regards to our Room and standards. I was glad to read you had everything ready for when you arrived back after your day. We hope we can welcome you back soon when... More

Watford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2011

I won tickets to see a Jack Daniels concert at the Strand in Croydon. I was also offered complimentary stay at the Park Plaza, Riverside Hotel in London for me and a guest. My contact in reception was Samantha. I was given an free upgrade to a luxury suite on the 8th floor overlooking the river Thames and Big Ben.... More

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Leighton Buzzard
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 27, 2011

Attended a business conference with some of my work colleagues and my wife, great conference venue with "switched on" ( proactive) staff and good facilities. Stayed for the night and we were upgraded to a suite on check-in, which is always a vote winner. The suite was great and my wife and I were really surprised at the sheer quality... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Knowmygrub, Thank you for your review following your stay with us. In regards to the comments about the Meeting spaces and staff, I will be happy to pass them on to the rest of Management. Also, your concerns regarding the dinner and breakfast will be addressed with the head of departments accordingly. We hope to see you back with... More

south wales
Top Contributor
79 reviews 79 reviews
58 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed November 27, 2011 via mobile

This hotel is on the Albert Embankment, across the river from the Houses of Parliament. Not great location wise for the attractions of central London, but there's a tube stop (Vauxhall) about 200 yards down the road and one at Westminster across the river. The area is generally ok, however its situated at the top end of Lambeth which is... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear ell33, First of all, let me thank you for taking the time to write about your stay with us. Following your review I was most sorry to read you had to wait during Breakfast time and I will personally pass this concern in to the Food and beverage department. I hope this did not mar your stay. In regards... More

London
Top Contributor
63 reviews 63 reviews
36 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed November 25, 2011

The hotel is nice and modern, above most of the 4*s in the area; staff is very friendly and efficient. The hotel tends to be very busy but they have a big reception manned with at least 6 staff. The rooms are big and nicely decorated, bathroom has a separate cubicle shower and a bath, and there is a small... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest , Thank you on behalf of all the team at Riverbank for the very positive review you have posted following your visit to London. We do have two Restaurants within the Hotel which accommodate the overflow from the main breakfast room, so when we have a large tour groups in house we do try to advise of peak... More

glasgow, scotland
Top Contributor
59 reviews 59 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 24, 2011

We stayed here on a theatre break and were impressed by the hotel. The rooms were large, spotlessly clean, comfy with all the amenities you needed. The breakfast was good with a great selection of hot and cold items to suit everybody (no potato scones for us Scots though!!). There was a queue for breakfast but we were informed about... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, May I thank you for taking the time to post such positive feedback following your recent stay at Riverbank. Your remarks in relation to the team are something I look forward to sharing with them at our next briefing. I have also shared your feedback with the Executive Chef about the famous potato scones. Unfortunately the Victoria line... More

Crewe, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 22, 2011

My wife and I recently booked a weekend break in London staying at the Park Plaza Riverbank Hotel. The hotel is situated on the south side of the river near Lambeth Bridge. The walk into the center of the city (Covent Garden/Theatreland) takes a good 30-40 minutes. Not a dealbreaker but taxi fares are not cheap! The hotel itself is... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, May I take this opportunity to thank you for posting a review following your recent stay with us. I am sorry to read the unfortunate experience you had waiting to be seated for breakfast. We have two breakfast rooms in the Hotel, but unfortunately when we have large tour groups in house we try to advice of busy... More

Erskine, Renfrewshire
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 21, 2011

Stayed here for one night in November 2011. I was there as a result of a work related meeting in London the next day. I arrived around 6pm and it felt like half of all the guests had done likewise, it was very busy. That said there were 5 or 6 reception staff getting everyone checked in, which was good.... More

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Erskineblue5, We really appreciate your review and the valuable feedback given. Also, I was particularly happy to read that although you arrived at a busy moment, the Reception team was prepared and dealt with the situation efficiently. I am glad to read you enjoyed the room you were given on that particular stay. I hope we will welcome you... More

Manchester
Top Contributor
145 reviews 145 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed November 21, 2011

We stayed one night here recently and chose it to be near the Houses of Parliament. The position is excellent for the Westminster area and is an easy walk from Vauxhall underground station. Staff were friendly and efficient. The decor is very modern, particularly the bar where drinks definitely attract central London prices. Did not eat here. The room was... More

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear MeridianManchester, Thank you very much for your comments and for taking the time to write them. Also, we really appreciate the positive feedback about our staff and standards. I was glad to read you enjoyed the drinks in the bar! Looking forward to seeing you back with us soon. Sincerely, Mario Garcia-Vao Guest Relations Manager Park Plaza Riverbank +44... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#196 Luxury Hotel in London #210 Romantic Hotel in London #218 Family Hotel in London #233 Business Hotel in London
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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