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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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Park Plaza Riverbank London
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Park Plaza Riverbank London
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2,876 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
2 reviews
3 of 5 stars Reviewed November 8, 2013

Being a Club Carlson Member I booked to stay from 7-11th November Premium Plus Execitive Room. Due to mistakes during my stay 2 weeks earler, I specifically requested a room on the 11th floor next to the Executive lounge as I use a wheelchair. Arrived at 4pm. Room on Floor 6. Gets changed to 11 Floor. Room not prepared. Called... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Ms Hipsey, I was sorry to hear of these comments you had posted. As you are still residing with us we will be in contact shortly to act upon the issues you had raised and will deal with them accordingly. At Park Plaza Riverbank we take all guest issues seriously and professionally and as such will be investigating your... More 

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed November 8, 2013

Stayed here for 1 night with my girlfriend. Greeted at the door by staff, checked in swiftly and given a free upgrade - excellent. The bar was very good with excellent food. Waitress spent time with us to help us choose cocktails. Can't fault this hotel. Ebi Patani was extremely helpful answering my queries via email from guest services.Tube stops... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for your feedback, this is much appreciated. I was delighted to read that you and your girlfriend had the chance to experience the true Park Plaza hospitality at Riverbank. With regards to location, we are within 5-10min walk from the nearest tube station, otherwise our Doorman/Concierge can arrange alternative transportation at any time of day and... More 

Lytham St Anne's, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 6, 2013

I stayed here for two nights on the 2nd of November for an anniversary. Had an amazing time! We were greeted by a man standing at the front doors who opened the door for us, to then enter a lovely reception where the staff were very helpful, we weren't able to check in until two so the concierge took our... More 

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Hi EmyLee, Thank you for taking the time to post your review of Park Plaza Riverbank on TripAdvisor. Your review is simply fantastic to read and will be shared throughout the Hotel. Thank you for your stay and we look forward to welcoming you back to the Hotel next year or sooner. Kind regards, Ebi Patani More 

Bagshot, United Kingdom
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 4, 2013

We had the absolute pleasure of staying in this Hotel on Saturday night. We were celebrating our Wedding Anniversary and wanted a hotel that was central for our theatre booking in the evening. As the weather was fine we walked to the West End which took about 20 minutes along the embankment, passing Big Ben and the Houses of Commons,... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What a lovely, kind and honest review you made. I would like to reciprocate your review as 'Fantastic'! it is comments like these that brighten our day and makes all of us here at Park Plaza Riverbank go that extra mile so our guests enjoy and experience what we have to offer. I look forward to welcoming you... More 

England
Level Contributor
305 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed November 4, 2013

We had a last minute one night stay here this weekend and overall it was a good hotel. The staff in the reception/concierge area were particularly nice and helpful (a bit less so in the breakfast area). Rooms were a great size for London and the location was pretty good - walking distance to Vauxhall tube station one way and... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for your review. As you had pointed out our rooms are spacious and airy. Our Concierge are always on hand to direct our guests and recomend wonderful restaurants in the area and beyond, and dont forget we have our Chino Latino Restaurant with delicious Pan-Asian cuisine! I hope to welcome you back to... More 

Bridgend, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2013

Stayed at this hotel for the weekend. The location is perfect, right on the Thames embankment within walking distance of all major attractions. We walked to Covent Garden, passing London Eye, Houses of Parliament, etc. Room was spotless and comfortable, staff really friendly. We paid £12 each for an English breakfast which was really good and set us up for... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for a wonderful and honest review of our hotel. I am over the moon that you had enjoyed your stay and as you said we are in a great location just on The Thames and a stones throw from local attractions such as the Maritime Museum and all the wonderful attractions only a... More 

Gotham City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 30, 2013

A four star hotel is apparently not a guarantee to avoid basic problems with a hotel and its amenities. While there was several smaller complaints (dirty floor, dents and ugly marks in the room and bathroom, broken shower holder, etc), what ruined our stay was the deodorizer they use when they clean the room. I am allergic and get strong... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, I appreciate you taking the time to submit your review. Whilst I was glad to see the good comments about our staff, it was with great concern that I read the rest of your feedback. I have now sent you an email so that we can investigate further. Your input is of high value to us, again many... More 

Bristol
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

Hotel is in a fantastic location, right by the Thames and really close to London eye, Big Ben, Houses of Parliament. The views from front of hotel are therefore brilliant. Room we stayed in was however facing the other way so our view was of other hotel room windows. I imagine if you get lucky/ pay more /beg and get... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Laura, Thank you for your review, Park Plaza Riverbank is in a fantastically located as you've posted. I am slightly saddened that you were not fortunate to stay in one of our Riverview rooms on this visit, but I see you still had a great time in the Hotel and London. We look forward to your return visit and... More 

nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 30, 2013

If you intend to stay at this hotel over the next few months I would take with some ear plugs with you.. We were woken up at 8am on a Saturday morning to constant drilling coming from the building site next door ... If I had know this prior to my visit I would have stayed at the park plaza... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to post your review. I was disappointed to read your comments. I have contacted you directly by email. Again, thank you for bringing your concerns up to our attention. Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

cork
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed here recently for 3 nights. Very friendly staff. Nice rooms - modern and clean. the hotel is located about 15 minutes' walk from Big Ben/houses of parliament and about a 40-minute walk along the river front to the Globe Theatre, Borough market and the Shard. No complaints

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your review on TripAdvisor. I am glad that you found our staff friendly which I will pass on, thank you for noting the modern look and feel but more importantly clean our Hotel is. We look forward to welcoming you back in the near future. Kind regards and in your service, More 

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