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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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Park Plaza Riverbank London
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Park Plaza Riverbank London
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2,814 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Bristol
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2013

Hotel is in a fantastic location, right by the Thames and really close to London eye, Big Ben, Houses of Parliament. The views from front of hotel are therefore brilliant. Room we stayed in was however facing the other way so our view was of other hotel room windows. I imagine if you get lucky/ pay more /beg and get... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Laura, Thank you for your review, Park Plaza Riverbank is in a fantastically located as you've posted. I am slightly saddened that you were not fortunate to stay in one of our Riverview rooms on this visit, but I see you still had a great time in the Hotel and London. We look forward to your return visit and... More 

nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 30, 2013

If you intend to stay at this hotel over the next few months I would take with some ear plugs with you.. We were woken up at 8am on a Saturday morning to constant drilling coming from the building site next door ... If I had know this prior to my visit I would have stayed at the park plaza... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to post your review. I was disappointed to read your comments. I have contacted you directly by email. Again, thank you for bringing your concerns up to our attention. Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

cork
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed here recently for 3 nights. Very friendly staff. Nice rooms - modern and clean. the hotel is located about 15 minutes' walk from Big Ben/houses of parliament and about a 40-minute walk along the river front to the Globe Theatre, Borough market and the Shard. No complaints

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your review on TripAdvisor. I am glad that you found our staff friendly which I will pass on, thank you for noting the modern look and feel but more importantly clean our Hotel is. We look forward to welcoming you back in the near future. Kind regards and in your service, More 

North Yorkshire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 29, 2013

This hotel corridors are grubby, the bedroom decor is tasteless ( some might even find the 'artwork' scary) and the carpets need a deep clean. If you are unfortunate enough to be allocated an interior room on floor 1 overlooking the atrium you will be rewarded with rubbish which has been thrown from rooms above which is not pleasant to... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Christopher, Thank you for your review. I was disappointed to read about your experience and I am sorry if our decor was not to your taste. We have taken your comments on board, and we will do everything we can to improve our product and service in future. Please do not hesitate to contact me directly should you wish... More 

Truro, United Kingdom
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 29, 2013

We spent one night as we were in London for a wedding. As we only get up to Town infrequently we upgraded to an Executive river view room and it was well worth it. Superb view of Westminster bridge and the Houses of Parliament and spacious room with bathroom with bath and separate shower cubicle. Friendly and helpful staff and... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to post your review. I am pleased to read that you decided to upgrade to an Executive Riverview and what a sight not to forget with a spacious room as you posted. We hope to see you again very soon. Kind regards and in your service, More 

Sevenoaks, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 29, 2013

Stayed on a Saturday night as a base for a weekend in London for my girlfriend's birthday. The staff really went the extra mile and arranged a room with a view of Big Ben/Westminster, and a lovely bottle of wine. Large comfortable rooms and helpul concierge/desk staff. Bar/restaurant is very popular and well turned out. Short walk to Vauxhall tube... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Hi Paul, Firstly thank you for choosing Park Plaza Riverbank to celebrate your girlfriend. I was thrilled to read such a perfect review that you posted, it is always a pleasure here at Park Plaza Riverbank to leave an unforgettable moment for guest such as yourself celebrate an unforgettable day. We look forward to welcoming both you and your girlfriend... More 

Aberdeenshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 29, 2013

Hotel very nice, small rooms, but the view more than makes up for this! We did not eat in the restaurant for dinner or breakfast but the room service was first class. Doormen also very helpful and friendly! Our room was not ready until 4.30 so thank goodness we did not arrive till 4.10 but we did get a complementary... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for posting your kind review on TripAdvisor. I am glad to read that your visit to Park Plaza Riverabank was very enjoyable and we are pleased to see that you we defiantly return in the near future. Regards and in your service, More 

Stourbridge
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 29, 2013 credit card Amex Card Member Review

We spent two very good nights here. We had a corner room on 10th floor, which was very spacious an well equipped. Breakfast was excellent - good choices for both full and continental. Was very busy, but all the staff were friendly and professional. We had a problem with room key, but this was dealt with efficiently. Very good value.... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, We are very pleased that you found our room spacious and well equipped. I can assume that breakfast was a delight not to be missed, our team take joy in delivering friendly yet professional service at all time and thank you for noting that on TripAdvisor. We all at Park Plaza Riverbank look forward to welcoming you back.... More 

Hunstanton, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 29, 2013

We were fortunate to stay at this delightful hotel in June, a special birthday and visit to theatre was the occasion.I didn't think it necessary to write a review,as perhaps this hotel is far too good to need it! Our check in was so well handled and smooth.Lift just behind and when we were told we were on the 11th... More 

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, I was delighted to read your detailed review on the TripAdvisor public website thank you for taking the time to post. We are thrilled that you chose Park Plaza Riverbank to celebrate a special birthday and we were able to pleasantly surprise you, even managed to go beyond your expectations in terms of quality and service. Thank you... More 

Cannock, United Kingdom
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed October 29, 2013

The location of this hotel was perfect for us attending an event at Vauxhall, but if you're looking for a central London hotel then this may not be for you, being the wrong side of the river from most of the tourist attractions and not too close to a tube station in either direction. Having said that it's right on... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for uploading your feedback, this is much appreciated. Please note that we are indeed located on the South Bank - just across the river from London's West End and all major attractions. I hope you will choose to stay at one of our properties upon your next visit in the area! Yours sincerely, Maciej Hille Senior... More 

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