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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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Park Plaza Riverbank London
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Park Plaza Riverbank London
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2,873 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Keynsham, England, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 3, 2014

Opposite Millbank, within an easy walk of Vauxhall tube, bus and train stations, and with a superb view of the Palace of Westminster from (some) rooms, this is a fantastic location. Although the hotel is ever-so-slightly "worn" upstairs (in terms of carpets, furniture and decor), it's hugely quiet and comfortable. Service is excellent, although running the gauntlet of all the... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What a lovely review you had left, thank you. The Rose pub is indeed a nice quiet pub although we do have our lovely Chino Latino Bar which offers great cocktails and wonderful snacks. I look forward to your return. Sincerely, Paul James Sanchez. More 

Cheltenham, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 2, 2014

I 've stayed here many times over the past 7 or so years, the last time was last week. The suites overlooking the Thames and Houses of Parliament are great- excellent for a special event but a costly upgrade for mere mortals ( but worth it for special events !) The rest of the hotel is fine, functional, efficient and... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your comments and regular custom which is most valued to us. We always appreciate feedback from our guests so we may enhance our already great service to our guests. Thank you again and I look forward to your return. Sincerely and in your service, Paul James Sanchez More 

Nottingham, United Kingdom
2 reviews
3 of 5 stars Reviewed February 2, 2014

Nice hotel clean and comfortable but room 922 backs on to the lift riser so you can the lift going up and down not a very good view either. Location great staff very friendly breakfast ok all in all still had a nice weekend

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your time in posting your comments. I was sorry to hear that your room was not to your liking. We do offer many a different view here at the hotel, from City view to River view, should we have been aware of your preference I am sure we could have accomodated a view more to... More 

Brighton, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 2, 2014 via mobile

This hotel was a great find. In Vauxhall, 10 min walk from vauxhall tube station right on the river thames. Perfect location and walking distance to pretty much everything. Staff immediately made a great impression on us, they were friendly and check in was extremely quick. The hotel lobby itself is lovely and the bar area is really modern (although... More 

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What a perfect review! Thank you ever so much, as you mentioned the boat pub opposite is one to visit and just on our door step too with many other attractione nearby as well. Thank you again and I look forward to welcoming you back to us. Sincerely and in your service, Paul James Sanchez. More 

solihull
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 2, 2014

We stayed at this hotel so we were in walking distance to the Houses of Parliament as we had an early tour booked and wanted to avoid the rush hour transport. The hotel reception was spacious and modern and the staff friendly and efficient. Our room was good I particularly liked the separate shower and bath. Also the plug sockets... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for leaving your great review, I am happy that you enjoyed your stay. We always love to hear comments, negative and positive so we may enhance our guest satisfaction. I look forward to your return. Sincerely and in your service, Paul James Sanchez. More 

Boston, Massachusetts
1 review
3 of 5 stars Reviewed February 2, 2014

We booked this hotel using one of those features, pick the location, stars, pay a discounted rate, and then you find out the hotel name. The lobby and restaurants look great (we didn't eat there) and the rooms were nice and clean. Although a great view of Big Ben (because you are across the river) and London Eye, it's a... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to post your review. We are located with many a scene surrounding us that caters to all tastes. As you said if you head toward Big Ben and the South Bank area there are many an attraction to visit including the New London Dungeon attraction near the London Aquarium. Thank you again... More 

Surrey
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 31, 2014

I stayed here for a business conference earlier this month. It's unusual for me to stay in a London hotel as I live only 20 miles away. The hotel matches it's own description - it's a good modern, largish city centre hotel. Nice reception and public areas - decent conference facilities. A bedroom with a river view would be great!... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for posting such a lovely review. Our hotels offers an added dimension to most other hotels in that being we are located away from the hustle and bustle of inner city London, with lovely views and close to public transport. I do so hope you return to us soon, all the best. Paul James Sanchez More 

Weston, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

We stayed at this hotel September 2013. A very, very nice place. We didn't checked before, but it look like a new hotel. very nice rooms (we took 3, one with the river and tower view), modern, comfortable, very clean. Very polite and helpful staff. It is located in front of the river, walking distance to the Big Ben, the... More 

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your post. Thank you so much for your review a perfect 5 we couldn’t ask for more. Please drop me a message before you return visit. Kind regards, Ebi Patani Guest Relations Manager More 

Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 29, 2014

Firstly the ice machine was out of order and the view from our room was very depressing and not really the scene of Big Ben or the Riverbank from the website we had hoped for. I have attached images of the view for reference. Secondly the room service attendee knocked on the door once around 10am before just walking straight... More 

Was this review helpful? Yes 2
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for bringing this to our attention and I would like to apologise in the extreme for your recent stay here with us. I can assure you that this is not of Park Plaza Riverbank standard. I have emailed you directly so we may rectify your issues. Sincerely, Paul James Sanchez More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 29, 2014

The hotel is a well run 4 star standard hotel. Rooms are a good size, service is good and the Carlson approach is always professional. The restaurant inside the hotel is the real hidden gem. Chino Latinos is just as good as it's counterparts in more fashionable locations such as Zuma in Knightsbridge and Nobu on Park Lane. Hotel good.... More 

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to post your review. What a fabulous post, thank you for highlighting our gem Chino Latino and I am glad that you love our food. Feel free to send me a message when you plan on returning to Park Plaza Riverbank and I will be more then happy to arrange a discount... More 

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