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All 1,075 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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79%
Ranked #271 of 1,075 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 27, 2012
noel h dublin
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1,972 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 27, 2012

Looked more like a conference only hotel. When we arrived in jeans we were looked at warily given the worst room which adjoined the double service lifts which made sleep very hard given they went up most of the evening and from 4:30am non stop. Room was fine but facing other rooms (only meter's away) so light and air had... More

Was this review helpful? Yes 1
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for your feedback with regards to your recent stay here with us at Park Plaza Riverbank London. First and foremost please accept my sincere apologies for not meeting up your expectations, I will address your feedback with our team. I am sorry to hear that you felt that we did not provide you the level of... More

dublin
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed January 27, 2012

excellent location - short walk from underground and ideally located

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, We are delighted to hear that your stay with us was enjoyable and would like to thank you for your positive comments, We look forward to welcoming you back when your travels bring you back to the area! Regards, Natalie Nieto Senior Guest Relations Manager Park Plaza Riverbank 18 Albert Embankment London SE1 7TJ Great Britain More

DERRY
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 23, 2012

Stayed for 3 nights in this hotel because there waer 3 of us we booked a junior suite, this gave us a sofa bed in seperate room First night couldnt sleep with noise of trains Moved to a suite overlooking river (this seemed to be a common request) so it would depend on availability of another room Sofa bed broken... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay. I am sorry to read we did not meet your expectations during your stay and I apologise for the inconvenience of the room change during your stay. However I am glad to hear that those issues were resolved and trust that you were happy... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2012

I was able to reveal the identity of this 'Top Secret Hotel' (described as a "Trendy Southbank location at a superb price") using another website before booking a double room for 2 adults at the bargain price of £79.00 per night (vs. £120.00 per night standard booking on the same website). The location of the hotel is great (although the... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest , Thank you for choosing Park Plaza Riverbank as your base while visiting London recently and for the positive review you have posted. It always gives me great pleasure sharing such reviews with the team at our weekly briefing, and I trust that should you visit London in the near future that you will consider a property within... More

London
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2012

A bit of a last minute decision, the hotel certainly merits the consistently favourable reviews here and on other similar sites. Bearing in mind it was booked through a top secret hotel-type system, I hadn't expected any sort of priority treatment, but on arrival I was upgraded and offered a room on the 11th floor that looked directly at the... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, May I take this opportunity to thank you for the very positive review you have posted following your recent stay at our property. I am delighted to read that the desk managed to upgrade your room category upon arrival as our Riverview’s are highly sought after. I trust that the maid knocking your door did not cause you... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 22, 2012 via mobile

Being a regular customer with many Park Plaza hotels, I was disappointed by the levels of service this hotel gives compared to similar hotels in the same family in London. We encountered 3 problems this stay which, although minor in isolation, are not necessary in such 4-star hotels. First, getting foam non-feathered pillows was a hassle. After a 'no-show' and... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, I read your review with great concern and will be meeting with the team to address your concerns later this week. Rest assured the catalogue of issues you have highlighted are not Park Plaza Riverbanks usual high standard and on this occasion we failed to deliver the exception customer care that we are known for. Feedback negative of... More

Ashbourne, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2012

Very handy location and pleasant staff at check-in, quite snazzy decor and clean, spacious bathroom with a good powerful shower. Less good: the TV and associated electronics were quite hard to work out and the bar prices are an outrage. What really impressed me, though, (and has me resolved to return) was that I was rushing to leave in the... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Firstly thank you on behalf of the team for taking the time to post your review following your stay at Riverbank. The in room entertainment system is an area we are currently looking at , but what does confuse guests at times is the fact that the remote does need to be positioned at the box located in... More

Derby,UK
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 19, 2012

I have stayed here several times when on business in London, and I wouldn't hesitate to stay here again, for business or pleasure. The hotel itself is very well situated with lovely views of the Palace of Westminster over the river. The public rooms and guest rooms are smart, clean, spacious and well-appointed (incl plenty of nice towels, quality shower... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for taking the time in reviewing Park Plaza Riverbank, I would like to take this opportunity to thank you for not only your loyalty and business but also for such a positive feedback which I have passed on to all the staff, so a big thank you on behalf of all the team here at Park... More

South Wales
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 19, 2012

Just back from a short stay in London and stayed at the Park Plaza Riverbank, this is the first time I have staed on this side of the River normally stay more central, but I will go back there from the time I stepped into the hotel the Staff were great very friendly and helpfull. The Check in was very... More

Was this review helpful? Yes
NNieto, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you on behalf of all the team at here at Park Plaza Riverbank for posting a review following your recent stay at Riverbank. We are delighted to hear that you had an enjoyable stay and would like to thank you for your fantastic comments on the hotel and the staff, we all are over moon! Look forward... More

Coventry
Contributor
20 reviews 20 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 14, 2012

Stayed here last week whilst on business in London, excellent overall value, reasonable location, staff very friendly and helpful. Free wifi throughout the hotel is useful and rooms were clean and spacious, would definitely use again for next trip

Was this review helpful? Yes
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest , May I take this opportunity to thank you for the review you have posted following your stay at Riverbank. I look forward to sharing your positive feedback with the team at our weekly briefing, and should you visit London in the future I trust that you will consider Park Plaza as your hotel of choice. Greg Moorehead... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#190 Luxury Hotel in London #209 Romantic Hotel in London #234 Business Hotel in London #236 Family Hotel in London
Hotel Class
Number of rooms
395

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