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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #324 of 1,066 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 30, 2013
rtrademark Manchester, England, United Kingdom
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2,308 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
USA
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 1, 2013

I traveled to this hotel with my boss from 28 Jan to 30 Jan, 2013. I booked separate rooms for us via their website. My stay at the hotel itself was decent. The front desk and guest services were nice, the hotel room was okay (the loud HVAC system wasn't enjoyable but such is life) and overall my stay at... More 

Was this review helpful? Yes 4
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to review us on TripAdvisor. I am glad that you had such a pleasant stay on this occasion, however I would like to apologise for your 'behind the scenes' experience that you describe. I would appreciate if you could contact me directly on mhille@pphe.com so that I can investigate what happened and... More 

Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 30, 2013

I have visited this hotel on 2 previous occasions both with a little bit of an issue, but the 3rd time made for an interesting week after my visit. The hotel is in a good location about 10 minutes walk from Vauxhall tube station if you're visiting by public transport, from my first visit £26 for parking just seemed like... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for sharing your review with the online community. We appreciate your feedback, please rest assured that this will be forwarded to the team and acted on where necessary. With regards to the payment confusion, could you please drop me a quick email with more details so that I could look into the matter and hopefully come... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013 via mobile

Dear Mr Hegarty, I wanted to share with you the service provided by your Hotels on our recent stay with your Hotels. We were given a very professional service and very efficient by your Team and therefore would like to thank you for this as we have enjoyed. I have stayed with many top hotels in the world but have... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Cam, On behalf of Park Plaza Hotels, thank you very much for your message. Good comments with regards to the level of service that we provide are of paramount importance to us as a business, hence I appreciate you sharing those online. Please rest assured that your feedback will be passed on to the team as well as management,... More 

Nottingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed here for a second time following an earlier stay in 2012. This hotel is very impressive. Spacious and modern rooms with all the facilities you'd expect from a 4 star hotel. The location is a 10 minute walk from such attractions as the Houses of Parliament and Big Ben, it is also well connected with tube stations nearby (Vauxhall... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Gareth, I appreciate you taking the time to post your review. It is with pleasure that I read how much you liked the hotel, and I should hope you will choose to stay at Park Plaza Riverbank again. Yours sincerely, Maciej Hille Guest Relations Manager More 

Newcastle upon Tyne, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 30, 2013

The hotel is clean and the staff friendly, but the walls of the room were so thin that I could hear everything! So a few acknowledgements: To the couple in room 230 on the night of the 28th January 2013. You know what you were doing at midnight... I know what you were doing at midnight! Wayyyyy too noisy. To... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Linda, Thank you for sharing your feedback on TripAdvisor. I appreciate your compliments, however I was concerned to read about the noise in your room - would you be able to drop me a quick email with more details please: mhille@pphe.com Despite the above, I do hope you will choose to stay with us upon your next visit! Yours... More 

Manchester, United Kingdom
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed January 29, 2013

I thought I'd try this hotel as I had become slightly disappointed with the hotel I usually stay at in the area. Compared with other chain hotel brands in the area, this hotel was the most expensive, so I decided to book the hotel with Avios (BA's point scheme, which seem useless when trying to book a flight when you... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting your comments online. Please rest assured that your feedback is of great value to us. It is with concern that I read about your experience on this occasion, hence I would appreciate if you could drop me an email so that we can look into it: mhille@pphe.com Thank you, and I look forward to... More 

Basingstoke, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 27, 2013

OK hotel. Nice location on the Albert Embankment - 10 minute walk from Waterloo. Clean, presentable, efficient staff, nice decor. Then there's the room. Whatever you do, DON'T have a room with 24 as the last two numbers, they're right next to the lifts, and they're running ALL night. Every 9 seconds the rumble is loud enough to ensure sleep... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to publish your comments. Your feedback is highly appreciated, please rest assured that I will pass on the good words to the team. However, I was a little bit concerned to read the other part of your review. If you had a minute, would you be so kind to send me some... More 

Newcastle-under-Lyme
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed in the hotel for three weeks in January 2013 and had a superior double that is little different to any other room. I stayed in a number of rooms and had to move one one occasion due to the noise from the overground railway that is directly at the rear /side of the hotel. There was no issue with... More 

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, We very much appreciate your detailed review after your long stay here at Park Plaza Riverbank London. It is one of our prides indeed to provide a consistent and high standard customer service as the one you related. We are aware of minor details could scape our control during our guests´ experience hence we have systems in place... More 

Cardiff
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2013

Great hotel, helpful reception. My room with great view (Big Ben and Thames ). Nice bar. Very nice housekeeping staff. Big bathroom with bath and shower cabin and huge mirror. Tasty breakfast. Definitely will back again.

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for such a good review. I was glad to read how much you enjoyed your stay at Park Plaza Riverbank. We do hope to see you again very soon! Yours sincerely, Maciej Hille Guest Relations Manager More 

Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

Well appointed room, stylish hotel, great service. Staff were helpful, friendly and accommodating. The location is fantastically situated to be near enough to public transport when you need to move around London(Vauxhall is a 10 minute walk) but far enough away to encourage you to walk along the river to Westminster and the Eye etc when you feel like being... More 

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for your online review relating your great experience with us. It is a pleasure to read you enjoyed your stay overall and you very much enjoyed our coffee. We look forward to welcome you back soon. Kindest regards, Mario Garcia-Vao Senior Guest Relations Manager More 

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#218 Luxury Hotel in London
#225 Business Hotel in London
#238 Romantic Hotel in London
#273 Family Hotel in London

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