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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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79%
Ranked #267 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
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1,799 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Aberdare, United Kingdom
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 5, 2011

Booked our trip with secret deal. Had bargain, then was told by friends really bad area, was really nervous and tried to get out of it but couldn't change. Read reviews on here and felt worse. Am I glad now! Hotel was gorgeous! Right on the banks of the Thames, we upgraded to a river view room and the views... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear RosWales, May I Thank you on behalf of the team at Riverbank for taking the time to post a review following your recent stay with us. I am glad to see that you got to see the true Park Plaza Riverbank ,as reviews will always be through the eyes of one person, yet we always take on board the... More

Northumberland UK
Top Contributor
139 reviews 139 reviews
65 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 25, 2011

Stayed here with my partner for easter weekend after a previous bad experience. The service is good, breakfast could be better as the hot buffet food can be a bit sweated. Room had a parliament view but the furniture was worn and the general feel is tired. Location is a bit of a walk to the nearest tube, long way... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear intrepid, May I Thank you for your feedback following your Easter break at Riverbank. Currently many of the rooms are undergoing an upgrade which we hope to see completed in the next two months. Already we have received a lot of positive feedback to changes we have made. We have appointed a new Club Lounge Manager who has already... More

uk
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 25, 2011

Stayed at park plaza riverbank London recently. Great hotel with views over to the palace of Westinster. Nice size rooms, good front desk staff and handy location. You can walk to Westminster abbey in 15 minutes. Wouldn't hesitate to stay here again. I have stayed at their other more central hotel, park plaza county hall and felt riverbank was superior..

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reman-sco. Thank you for taking the time to review Park Plaza Riverbank following your stay. Your comments are greatly appreciated by the team who endeavour to make every guests stay memorable. The views as you have stated are amazing by day and night, and a great base for the tourist with all the major landmarks on our doorstep. We... More

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed April 20, 2011

This year was the second time we have used this hotel for our clubs trip to the London marathon. Once again the service was excellent and management and staff could not do enough to make everything right for the runners. This was the 15th trip we have organised and this is by far the best we have used. Hope to... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear JGC55_11, Let me thank you very much for choosing us while visiting the city in such an occasion as the London Marathon and the nice comments about the Hotel. We certainly enjoy having the participants with us and providing everything they may need for the preparation of the run. Really looking forward to seeing you next year! Yours sincerely,... More

SWINDON
Top Contributor
50 reviews 50 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 16, 2011

2nd time I have stayed here and have to say that the price you pay for the location of the hotel is a real bargain. Great rooms , huge comfy beds and on this visit a fantastic view over the river to Wesminster..

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Dgribbo, May I thank you on behalf of the team at Riverbank for taking the time to review our Hotel following your recent stay. Our location as you have stated is ideal for central London and all the tourist attractions. The views of Westminster and Big Ben are spectacular and at night breathtaking. We look forward to welcoming you... More

Harrogate, United Kingdom
Top Contributor
82 reviews 82 reviews
67 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 15, 2011

I have stayed here several times on business. Firstly the hotel is of a good quality and the staff generally helpful and friendly. However check in is always a problem, 15 minutes this time which is frustrating when you want to get to your room. The reason I was given is that they have 5 profiles of me? I dont... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Ibroadbe, I read with great concern your review and thank you for bringing your concerns to my attention. I trust from reading your review that the profile has not been merged correctly, and while this is no excuse for the inconvenience caused to you upon check-in rest assured this will be corrected. The Club lounge that you have commented... More

West Hollywood, California
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 14, 2011

This was my 3rd stay at this hotel over the past few years, I rooms are very nice at this price point and the wifi is now included in the rate. I have stayed at dozens of hotels in London over the years and the bathrooms at this hotel are really a high standard. I first stayed at this property... More

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gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Caltom67, May I Thank you for the very positive review you have posted following your stay with Park Plaza. Our bathrooms do indeed get mentioned by our guests often ,as they are very spacious and have a separate shower and bath in all rooms. Rooms are allocated on the basis of booking and requests and as you stated we... More

Whitehaven
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 14, 2011

We booked our mini-break package which included return rail travel from Penrith Cumbria to London for 2 nights stay with breakfast at this hotel. The all inclusive price made this hotel suitable and the location was ideal for visiting the London Eye, the Houses of Parliament and many of the tourist areas along the Thames. The quality of the rooms... More

Was this review helpful? Yes 1
gregmoorehead, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Fran, Thank you for taking the time to share your feedback with us following your weekend break. Our central location is a great advantage to us with some spectacular views of London on the banks of the Thames. I note with concern your comments about the breakfast standard as average for a 4 star property. We are currently making... More

NYC
Top Contributor
82 reviews 82 reviews
57 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 13, 2011

Unlike other park plaza hotels I have stayed at in London, this one was overall a good comfortable stay. I stayed in the suites with the full kitchen and living area so I could cook meals with a stove. It also had a refrigerator and dish washer. As well as a coffee maker. Free wifi was intermittent. Bathroom was large... More

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King's Lynn, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2011

i booked this hotel for my wife, son, daughter and one of their friends. They were going to a concert at the o2 arena so i also booked the Thames Clipper, so the location of this hotel is superb. The quality and class of the hotel makes it an absoulte must to stay in. I have booked other hotels in... More

Was this review helpful? Yes
MTobiasson, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Dad_Jordan, May I Thank you on behalf of the team at Riverbank for your kind review and praise of our property following your recent visit. Our central location does indeed stand us in a great position in the Hospitality market for anyone attended concerts or events in and around the London area. We look forward to welcoming you back... More

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#181 Luxury Hotel in London
#204 Romantic Hotel in London
#206 Family Hotel in London
#246 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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