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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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Park Plaza Riverbank London
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Park Plaza Riverbank London
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2,814 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Leeds, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 9, 2014

Staid here for almost a week on our shopping trip to London. Had a quiet atrium view room, which is not huge but let us have a very good sleep. The breakfast in the Chino Latino was lovely with plenty choices is the buffet and the full English breakfast which my husband had was very nice as well. The evening... More 

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for posting your recent stay review. Thank you for your friendly mentions of our staff and restaurant, I am disappointed to read that our Housekeeping team didn’t service your room according the hotel standards. I have addressed this with our Executive Housekeeper to ensure this never happens again. We look forward to welcoming you back to... More 

Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 9, 2014 via mobile

Stayed one night in January on business in superior room. The hotel is a little out of the way, 10 mins walk from Vauxhall underground. This feels like a four star hotel and has contemporary look and feel. Reception was quick, service was very good. The views from the rooms on the front are undoubtedly very good being not far... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you so much for your wonderful and succint review. We always try our best to accomodate our guests, and if they feel that they do not like their room or view we are on hand to assist and to try to rectify. I look forward to your return. Sincerely and in your service, Paul James Sanchez. More 

Thornaby on Tees, United Kingdom
2 reviews
5 of 5 stars Reviewed January 8, 2014

We stayed for 2 nights as a city treat for my Husband's birthday and it was brilliant! All the Staff are highly trained; really pleasant and helpful without being obtrusive and nothing was too much trouble for them. Room was marvelous with large picture window overlooking the Thames and Houses of Parliament. The whole place sparkled, no dust or dirty... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What fantastic praise, thank you! I am so happy that we all made you stay the perfect one, it is wonderful to hear these comments as all the staff here work really hard to have our guests enjoy their stay. I really look forward to your return. Sincerely and in your service, Paul James Sanchez. More 

england
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed January 7, 2014

We arrived really early and our rooms were ready so we checked in. Room was very nice, good view, nice bathroom. Everything we needed. Had a few drinks in the bar area which is really relaxed. Our train home was late so they looked after our bags for us. Staff all really helpful. Would stay here again without hesitation. Loved... More 

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Wow what a fantastic time you must of had! Thank you for the lovely praise. I hope to see you return back to us soon. All the best, Paul James Sanchez More 

Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 5, 2014

Not arriving until July 2014 but have spent the day arranging the perfect trip to celebrate my daughters 18th. My experience of the customer care from Ben in guest relations exceeds all expectations and has us looking forward to a perfect break/celebration in July.

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Thank you JoNichs, We shall look forward to your arrival in July! Yours sincerely, Maciej Hille Senior Guest Relations Manager More 

Bournemouth, United Kingdom
Level Contributor
343 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
4 of 5 stars Reviewed January 4, 2014

To be fair, I would rate the Hotel as excellent if it were not for the parking issue. The Hotel is stylish and exceptionally clean. It is surprisingly close to the Houses of Parliament and therefore very convenient for getting over to the centre of everything. I loved the ambience in the Chino Latino Bar and enjoyed the sashimi, although... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Gail, Thank you for taking the time to review Park Plaza Riverbank. I was glad to read that overall you rated the hotel as excellent. Please rest assured that all your comments have been taken on board - the valet parking service is now fully operative and has proved to be a very popular addition to our offering! Again,... More 

Duisburg
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 3, 2014

Everybody who has ever been to London knows how tough it can be to find an affordable, comfortable, central accomodation for a stay there. We planned this trip quite spontaneously in the fall of 2013 and were pleased to find this hotel. It is situated along the River Thames and it is just a short walk to some of London's... More 

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for your great review and recommendation. I am happy that you recieved the true Park Plaza Riverbank experience. It is always nice to hear these comments as we all work hard to make sure all of our guests have a great time and more! I hope to see you in the near future.... More 

wales
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 3, 2014

This is a very pleasant hotel close to Vauxhall station. I stayed at this hotel whilst on business and would not hesitate to return. Wifi was very easily accessed and did not " drop out" of signal. The staff are very helpful and the room was well equipped. I had a view of Big Ben and the London eye which... More 

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you so much for leaving your comments regarding your stay. I was over the moon to hear that you had experience great service as that is what we starive for here. The rooms are well spaced and have many an amenity. You will be pleased to know that we are moving our breakfast room into the Thames... More 

Reading, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 3, 2014

Booked a two bedroom suite overlooking the Thames for the girls 13th birthday. Theatre trip etc. Hotel put cupcakes in the room and upgraded the suite to a river view FOC Lobby bar was excellent if not a bit rowdy but that was the visitors not the hotels fault

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, That's great! I am so happy you had a wonderful birthday and stay with us. Thank you also for your lovely comments regarding our staff, outstanding! I hope to see you all here with us on your next birthday, Sincerely, Paul James Sanchez. More 

Attard, Malta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

We stayed at this hotel from the 13th - 16th December 13. It's fantastic , the room is very comfortable, clean and tidy. The hotel staff are extra nice and friendly. The hotels location is excellent overlooing the river Thames and just 10 min away from the London eye, Big Ben and house of Parliament. I would definitely recommend this... More 

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What fantastic praise, thank you! I am so happy that you enjoyed your stay and your interaction with our staff was great. It is always gratifying to hear that we delivered the true Park Plaza experience. I hope to see you return to us soon, Paul James Sanchez. More 

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