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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #293 of 1,062 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 25, 2012
WeekendBreak England
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2,152 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
England
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2012

Just spent a long weekend here and was very impressed with the hotel. The superior room we had (which I presume is the basic room type) was spacious, clean and modern (with Sky Sports!).The included breakfast was exceptional. Did not eat in the hotel other than for breakfast, but the lobby and bar area was very pleasant. Got a good... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Your online review following your stay with us is much appreciated. We are thrilled to see that you had a pleasant time with us and the facilities and service lived up to the expectations and exceeded them in some cases. I will be personally happy to share these lines with the rest of team. We look forward to... More

Sutton Coldfield
Top Contributor
67 reviews 67 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 24, 2012

Booked this very lastminute, and got a very resonable price for a Friday night... efficient friendly staff at checkin and checkout, good rooms, smart, nicely decorated but with odd lighting (spotlights or orange downlights by the window) and a slightly annoying tv remote control. However these things apart, it was a very good stay, nice bathroom and toiletries, great towels... More

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for reviewing your recent stay here at Park Plaza Riverbank London. We are sorry to read about the dissatisfying lighting and TV control in your room. In regards to the first one please note is part of the exterior design of the hotel however you can switch it off from your room at your discretion. Referring... More

1 review
5 of 5 stars Reviewed September 24, 2012 via mobile

We stayed for two nights and were given a free upgrade on arrival. Location was perfect, close to some lovely bars and restaurants and within walking distance of Waterloo station, the London eye and Westminster abbey. the concierge team were very helpful when we asked them where was good to eat out etc. overall a fantastic experience :) (however I... More

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for your review following your last stay with us. It is with pleasure that we read you enjoyed your stay with us and I will personally congratulate our Concierge team for their continuous great work. We look forward to welcome you back anytime soon. Kind regards, Mario Garcia-Vao Senior Guest Relations Manager More

Moscow, Russia
Top Contributor
82 reviews 82 reviews
69 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 23, 2012 via mobile

The rooms have very useful selection of sockets for GB, Euro and US plugs so great if you have forgotten your adapter. I found the bar a bit soulless and the meetings space although a good size runs from minus one down to minus 4 level, so no windows. Is quite a walk to the nearest underground station and nothing... More

Was this review helpful? Yes 1
Miami, Florida
Top Contributor
141 reviews 141 reviews
40 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed September 23, 2012

Stayed at this hotel to attend a conference in it, good location, well appointed clean room, a bit noisy as the room faced the train tracks, so every time a train passed there was some noise. Room service is good and extremely fast. The meeting rooms are confortable and well laid out. Staff is ok and friendly.

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Cardiff, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 22, 2012

I was really pleased with my stay here, especially after finding a good rate compared to other local hotels. Hotel is modern, clean and the service is good too. The bathroom is a good size,but the shower wasn't too inspiring (temperature fluctuated and lacked power). The air conditioning didn't seem to provide much cooling, I found the window more effective.... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for reviewing our Hotel after your recent stay with us. We are happy to read that you had a pleasant stay overall however I read with concern the few maintenance items you described. Should you have a minute I would kindly ask you to write me a personal email with the room number you stayed in... More

Leigh-on-Sea
Top Contributor
68 reviews 68 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 22, 2012

We stayed for 1 night B&B. Good modern, contemporary looking hotel, with very good efficient, competent service - overlooking the river Thames. Good selection of breakfast, with an efficient and attentive service. Rooms to the front of the hotel (facing the river), or at the side of the hotel will be much quieter. We had a room at the back... More

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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, We appreciate the time you have taken to write a review after your recent stay with us. I read with great concern your comments about the noise coming into your room and I do apologize for any possible inconvenience caused. Please note that we are currently testing exterior isolation panels for future installation to avoid the acoustic pollution... More

london
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 19, 2012

I recently was at a wedding party here ... fantastic views of Big Ben and river from the ballroom My favourite was the Chino Latinos Restaurant, an amazing fusion of Eastern foods the crispy duck was excellent and I liked the staff and decor made for a great evening Will definitely be going back....

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, We very much appreciate your nice feedback and we are thrilled to learn how much you enjoyed our Chino Latino Restaurant. I will make sure that these comments reach our team. We are looking forward to welcoming you back soon. Kindest regards, Mario Garcia-Vao Senior Guest Relations Manager More

Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 19, 2012

First impressions: queue to check in, one receptionist at the desk, long wait.... Room 1 - a twin, when I'd booked a double. Returned to desk, changed for a double room.... Room 2 - looking directly onto the railway (train every 30 seconds). Returned to desk.... "Hotel is fully booked" - isn't it always when they can't be bothered? -... More

Was this review helpful? Yes 1
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, Thank you for taking the time to bring the issues encountered during your stay to our attention. It is from the feedback of our guests that we are able to constantly improve our service and reach the high standards we aim to provide. Please note that I read your comments with great concern and I would really appreciate... More

Wales
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 17, 2012 via mobile

Stayed here as part of a weekend trip to celebrate my daughters graduation. Booked after seeing great reviews and got a good deal due to my husbands priority points. Emailed hotel and asked for river view if possible but didn't get one. Room ok, modern and clean. Shower looked great but had no power. Reviews stated staff were excellent but... More

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear guest, We do appreciate the effort taken into posting your review online, making us aware of your experience while staying with us. We do take the comments of our guest very seriously and I was particularly concerned about yours in regards to the noise and the staff approach. It is with pride that we aim to a very high... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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