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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England
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Ranked #341 of 1,064 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed June 5, 2013
Andrew D London
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2,472 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
London
2 reviews
3 of 5 stars Reviewed June 5, 2013

The service was good the staff were nice but the room lacked style it just was very very vanilla it had a great view of big ben but there was no style to the room at all just very dull the whole hotel needs to be updated

Review collected in partnership with Easytobook.com

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MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Andrew, Thank you for posting your review. Your feedback is much appreciated, please rest assured that your comments are heard. Yours sincerely, Maciej Hille Guest Relations Manager More 

Downers Grove, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

My wife and I spent a long weekend in London at the Park Plaza. Great place. Loved the room (pay extra for the view, it is worth it). Very clean and comfortable. Nice bath. The hotel is only a short walk along the river front to the city sites.

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Tim, Thank you for sharing your comments on TripAdvisor. Indeed, our Executive Riverview Rooms and Suites offer fantastic view over the Thames and London. I hope you will choose to stay with us on your future visits in the area! Yours sincerely, Maciej Hille Guest Relations Manager More 

Portsmouth
Top Contributor
184 reviews 184 reviews
64 hotel reviews
201 helpful votes 201 helpful votes
4 of 5 stars Reviewed June 3, 2013

Having stayed before here and having a room overlooking the railway track and having a disturbed sleep due to being a light sleeper i asked for a room which didnt have this problem. I was allocated a room on the 8th floor, a twin room. The bed was very comfortable and the pillows so soft your head sank in them,... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to post your review. I was pleased to read that you had a good stay with us this time. I look forward to your future visits here at Park Plaza Riverbank, Yours sincerely, Maciej Hille Guest Relations Manager More 

Huntingdon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2013

A family group of seven visited London for the weekend to celebrate a significant birthday. We needed a centrally located hotel of a good standard. The Park Plaza Riverbank fitted the bill perfectly. The staff were very helpfully and dressed the birthday girl's room nicely. The rooms were all very clean and well provisioned. The bar area was also welcoming... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to recommend us online. I was thrilled to read how much you enjoyed your family trip on such a special occasion. I will pass on the good words to the team and we shall look forward to your future visits! Yours sincerely, Maciej Hille Guest Relations Manager More 

Blackburn Lancs
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 2, 2013

We chose to stay at this well recommended hotel as it was close to Westminster Pier (10 mins easy walk) and near to were we needed to be, to embark on a family party cruise. The reception staff and concierge were extremely helpful and made check-in a pleasure! The room was spotless and beautifully furnished and the breakfast was excellent.... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Josephine, Thank you for taking the time to recommend us on TripAdvisor. I was thrilled to read how much you enjoyed your stay here, please rest assured that your feedback will be passed on to the team. I shall await your future visits! Yours sincerely, Maciej Hille Guest Relations Manager More 

Birmingham
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 2, 2013 via mobile

We stayed here for one night and were not disappointed. The staff were friendly and helpful, rooms were clean & modern and facilities great. Only moan is do not get mixed up with the other 2 Park Plaza Hotels within walking distance. Hotel nearer to Vauxhall Tube Station (0.5 miles) than Westminster (1 mile) although walk to Westminster Tube is... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guests, Thank you for recommending us online. I was pleased to read your comments, and I should hope that you will choose to stay with us again in the near future! Yours sincerely, Maciej Hille Guest Relations Manager More 

carlisle
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 1, 2013

The best things about the Park Plaza Riverbank are the rooms with amazing views of Big Ben and the Houses of Parliament . Wow -the view from these rooms does not get any better and even at night the views of the river are amazing. It is definitely worth upgrading to a river view. The staff are so friendly from... More 

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear laulaucarlisle, We read with pleasure about your great stay with us. Thank you for your time to review it and hope to see you soon! All the best, Mario Garcia-Vao Senior Guest Relations Manager More 

Southampton, United Kingdom
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 30, 2013

My brother and I stayed here in a twin room after watching a football match at Wembley. We chose this hotel due to a pre-book room offer rate, which was a fantastic deal given the standard of the hotel. The superior room we were allocated was well equiped and comfortable, with two twin beds and all you would expect of... More 

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear SOTONROYAL, We appreciate your words and recommendations. It is a delight to learn that everything in the Hotel was to your satisfaction and we hope to see you for the next football match you come to London for! Kind regards, Mario Garcia-Vao Senior Guest Relations Manager More 

London
Contributor
19 reviews 19 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 30, 2013

Its a great hotel but now in need of refurbishment we always use a suite but its no better than the normal room, you can see the the river and parliament its a bit of a hike to the city but nice along the embankment

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear GarethRhuddlan, We thank you for your review and the feedback dropped in it. It is my pleasure to inform you that we are currently in the process of a whole building refurbishment therefore I am sure you will spot the difference on a future visit. Looking forward to welcoming you back soon. Sincerely, Mario Garcia-Vao Senior Guest Relations Manager More 

Toronto, Canada
Top Contributor
58 reviews 58 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 29, 2013 via mobile

Great location near main tourist attractions , clean rooms nice hotel , we walked to London eye and bus and subway very close by just beware got cheated by concierge charging us adult tickets for my 15 yr old daughter talked to management and issue was resolved

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Rolandme1, Thank you for your review online and the time taken to post it. Please accept our apologies for any possible misunderstanding in regards to the Theatre tickets. I was glad to read that we could resolve the issue timely and with no further consequences. It was great to read you enjoyed your stay overall and we look forward... More 

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#225 Luxury Hotel in London
#236 Romantic Hotel in London
#242 Business Hotel in London
#265 Family Hotel in London

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