We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,065 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book now & save up to 20%
Park Plaza Riverbank London
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Park Plaza Riverbank London to your Saves list
Ranked #323 of 1,065 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 3, 2013
debada Portsmouth, United Kingdom
Write a Review

2,290 reviews from our community

Traveler rating
    907
    870
    313
    140
    60
See reviews for
303
878
125
540
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2290)
  • Mar-May only
    (530)
  • Jun-Aug only
    (592)
  • Sep-Nov only
    (665)
  • Dec-Feb only
    (503)
All months
There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Portsmouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2013

Very nice hotel, room clean (apart from the dirty cotton bud found on the skirting board) Very friendly & helpful staff Breakfast not so good, long que waiting as not enough tables & lack of staff Quality of food not the best, buffet breakfast all uncovered & not very inviting when other guests are seen handling food Not such an... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for sharing your review online. Please rest assured that all your feedback - both the good comments as well as criticism - is very important to us, and much appreciated. I shall look forward to welcoming you back at one of Park Plaza hotels very soon. Yours sincerely, Maciej Hille Guest Relations Manager More 

england
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 3, 2013

Arrived at the hotel and check in good , except that I was told I had been upgraded to executive. I had booked and paid for executive. Room on the 11th floor, not much of a view but room nice and clean. Rooms need some sound proofing. The air con which I think was above was very noisy and sounded... More 

Was this review helpful? Yes
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for your time to post a review after you stay with us. In order to follow up on your comments about the noise, I would appreciate should you could send me a personal email specifying the room number you stayed in. This will be passed on to our Engineering department for review and action. Nevertheless, we... More 

Milford Haven, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2013

Situated on the river thames just a short walk from a tube station and within walking distance of westminister, big ben, the london eye and a number of nice restaurant. I had a fantastic time here just before christmas, there was a lovely xmas market all along the thames and all in walking distance. The staff were so helpful carried... More 

Was this review helpful? Yes
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Kim, Thank you for recommending us online. Indeed, you can't think of a better location in London - we are right on the south bank of the river, and within commutable distance all major attractions. I appreciate your comments, and will be looking forward to welcoming you again some time soon. Yours sincerely, Maciej Hille Guest Relations Manager More 

USA
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 1, 2013

I traveled to this hotel with my boss from 28 Jan to 30 Jan, 2013. I booked separate rooms for us via their website. My stay at the hotel itself was decent. The front desk and guest services were nice, the hotel room was okay (the loud HVAC system wasn't enjoyable but such is life) and overall my stay at... More 

Was this review helpful? Yes 4
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for taking the time to review us on TripAdvisor. I am glad that you had such a pleasant stay on this occasion, however I would like to apologise for your 'behind the scenes' experience that you describe. I would appreciate if you could contact me directly on mhille@pphe.com so that I can investigate what happened and... More 

Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 30, 2013

I have visited this hotel on 2 previous occasions both with a little bit of an issue, but the 3rd time made for an interesting week after my visit. The hotel is in a good location about 10 minutes walk from Vauxhall tube station if you're visiting by public transport, from my first visit £26 for parking just seemed like... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for sharing your review with the online community. We appreciate your feedback, please rest assured that this will be forwarded to the team and acted on where necessary. With regards to the payment confusion, could you please drop me a quick email with more details so that I could look into the matter and hopefully come... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013 via mobile

Dear Mr Hegarty, I wanted to share with you the service provided by your Hotels on our recent stay with your Hotels. We were given a very professional service and very efficient by your Team and therefore would like to thank you for this as we have enjoyed. I have stayed with many top hotels in the world but have... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Cam, On behalf of Park Plaza Hotels, thank you very much for your message. Good comments with regards to the level of service that we provide are of paramount importance to us as a business, hence I appreciate you sharing those online. Please rest assured that your feedback will be passed on to the team as well as management,... More 

Nottingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed here for a second time following an earlier stay in 2012. This hotel is very impressive. Spacious and modern rooms with all the facilities you'd expect from a 4 star hotel. The location is a 10 minute walk from such attractions as the Houses of Parliament and Big Ben, it is also well connected with tube stations nearby (Vauxhall... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Gareth, I appreciate you taking the time to post your review. It is with pleasure that I read how much you liked the hotel, and I should hope you will choose to stay at Park Plaza Riverbank again. Yours sincerely, Maciej Hille Guest Relations Manager More 

Newcastle upon Tyne, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 30, 2013

The hotel is clean and the staff friendly, but the walls of the room were so thin that I could hear everything! So a few acknowledgements: To the couple in room 230 on the night of the 28th January 2013. You know what you were doing at midnight... I know what you were doing at midnight! Wayyyyy too noisy. To... More 

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Linda, Thank you for sharing your feedback on TripAdvisor. I appreciate your compliments, however I was concerned to read about the noise in your room - would you be able to drop me a quick email with more details please: mhille@pphe.com Despite the above, I do hope you will choose to stay with us upon your next visit! Yours... More 

Manchester, United Kingdom
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed January 29, 2013

I thought I'd try this hotel as I had become slightly disappointed with the hotel I usually stay at in the area. Compared with other chain hotel brands in the area, this hotel was the most expensive, so I decided to book the hotel with Avios (BA's point scheme, which seem useless when trying to book a flight when you... More 

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Guest, Thank you for posting your comments online. Please rest assured that your feedback is of great value to us. It is with concern that I read about your experience on this occasion, hence I would appreciate if you could drop me an email so that we can look into it: mhille@pphe.com Thank you, and I look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Park Plaza Riverbank London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, LondonMarketing.com, Cheap Tickets, HotelTravel.com, Agoda, Despegar.com, Travelocity, getaroom.com, Priceline, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your Park Plaza Riverbank London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#218 Luxury Hotel in London
#228 Business Hotel in London
#233 Romantic Hotel in London
#270 Family Hotel in London

601 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (576)
Viewed
Bathroom (65)
Viewed
Room/suite (230)
Viewed
View from room (64)
Viewed
Hotel & grounds (61)
Viewed
Dining (19)
Viewed
0:18
Videos (1)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Other (131)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (17)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay