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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #257 of 1,071 hotels in London
Certificate of Excellence 2013
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1,788 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Plaza Riverbank London
See the most recent reviews
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Travelling to London with my 11-year old daughter and we got this hotel on Hotwire. We were very kindly treated at check-in by both Florian and Silvia, who graciously upgraded us to a Jr. Suite after our room was not ready by the designated time. Our room, 921, faced the rear of the hotel and directly overlooks very busy train... More

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to write your review. We offer an array of different views from our rooms and I am sorry that this view was not to your liking, I am sure should we have been informed we would have tried our utmost to satisfy your stay. Our great Concierge are always on hand to... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

To the Hotel manager, After reading the mixed reviews and recommendations left by past hotel guests, I cant help but feel a little worried about my decision to go with this hotel. Is there any way I can add a request for a room with a river view and/or a room that is located on a higher floor to my... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, I have sent an email directly to you and I am sure that all fears will be laid to rest. I look forward to hearing from you. Sincerely and in your service, Paul James Sanchez. More

Ontario
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

About a fifteen minute walk on a boring and busy (cars) street to the tube and bus station station (Vauxall, which is 5 mins to Victoria station, so good location for Gatwick early departures), across the bridge from the Tate British (free admission!) and a 10 mins walk to Big Ben. They were flexible and gave us early check in... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for fiding the time to write your review in regards to your recent stay here with us. I was pleased that you had enjoyed your view, of which we offer a varied choice of view, from city, urban and river views. As you mentioned we are just opposite the Tate and there are... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean, comfortable and very good service. Simply the best. We were there last weekend and we had a lovely time. Breakfast was excellent. Beds and towels very clean. We had the best sleep. Strongly recommended.

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Wow!! What a fantastic, honest and succint review, thank you! I cant really add to such a wonderful review of our hotel with out bragging as we rely on our guests experiences to speak for the hotel. Please contact me directly upon your next visit here and I will have a bottle of wine waiting for you in... More

Nottingham, United Kingdom
Top Contributor
93 reviews 93 reviews
44 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 1 week ago

I hadn't stayed here in quite a long time, but was very pleasantly surprised to find it still in very good condition. Check in was efficient and friendly and the concierge staff were always welcoming and attentive. The rooms are well designed and the bathrooms very nice. We were hoping for a room with some sort of view (I didn't... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you so much for your posting the review. I was happy to read that you had encountered our great guest service with the staff. We are always on hand should the room view not be to your liking and are always happy to accomodate should we have the available views. Our Concierge too are always on hand... More

Cairo, Egypt
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there for two nights and I really enjoyed its closeness to London eye and Big Ben (around 10min walk). The rooms are very good and clean. Be careful that the rooms are not looking to the river but their view is on the rail road. The trains are passing every few minutes, but they produce low noise especially... More

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for leaving your review and for taking the time to write it. We have many a different view in our hotel, from scenic city views to river view and urban, should our guests not find their view to their liking we are always on hand to help. I look forward to your return. Sincerely and in... More

Limerick, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed for a long weekend in March 2014. Well equipped, lovely views of river, tube stop 5 mins walk and bus to Trafalgar sq across roadway. 20mins waking distance from city centre. Highly recommended.

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What a fantastic and succint review you had left, thank you! We are in a good location and have many wonderful amenities nearby. Please email me upon your next booking here with us and I will have a lovely bottle of wine waiting for you in your room. Sincerely, Paul James Sanchez. More

Leiden, Netherlands
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights. Large and comfortable well equipped room and bathroom. Cozy bar and very fine restaurant. Staff is helpfull. You can walk the riverside to the various Londen attractions. It's not cheap though (150 pound), but on the other hand, this is central London.

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for leaving such a lovely 5 star rating! I am happy that you had enjoyed your stay here with us. Please email me directly when you next decide to stay here with us and I will have a drink waiting for you in our Chino Latino Bar. I look forward to your return.... More

Rivoli, Italy
Top Contributor
76 reviews 76 reviews
18 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel for its location and was very happy with it. We are good walkers so the 8-10 minute walk to Vauxhall tube station wasn't a problem for us. We also walked straight from the hotel along the River Thames to Southwark which includes Tate Modern and the Globe Theatre plus Gabriels Wharf where you can have a... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to write your review. I am sure should we have known that the pillows were uncomfortable we would have replaced them for you, we also have two other types of pillows located on the top shelf of the cupboards in all of our rooms. I was happy to hear that you had... More

Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

As soon as we arrived at the hotel we were immediately made to feel very comfortable. Our room was not quite ready at our check in therefore we were directed to the bar...and received free drinks for the inconvenience! Our room was excellent, the view brilliant, and the furnishings were all sleek and modern. The room was quiet and we... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Hi there! It is great to hear from you once again and thank you so much for the wonderful comments you had left. It was a real pleasure to assist you and I am gratified that the whole experience was experienced to the maximum! From the entire staff, Ebi and myself I would like to also congratulate you and your... More

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#173 Luxury Hotel in London
#200 Family Hotel in London
#249 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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