We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,064 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book now & save up to 20%
Park Plaza Riverbank London
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Park Plaza Riverbank London to your Saves list
Ranked #340 of 1,064 Hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
ctron1 Belfast, United Kingdom
Write a Review

2,470 reviews from our community

Traveler rating
    977
    929
    346
    153
    65
See reviews for
332
949
132
589
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (540)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2470)
  • Mar-May only
    (537)
  • Jun-Aug only
    (592)
  • Sep-Nov only
    (665)
  • Dec-Feb only
    (676)
All months
Belfast, United Kingdom
Top Contributor
82 reviews 82 reviews
56 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars NEW

I normally stay on the sister hotel at Westminster bridge. The rooms in both hotels are broadly similar. I would give the Westminster bridge hotel 5 stars, but have taken 2 off this property because of firstly, the renovations. I didn't have to attend meetings until 11 but any chance of a lie in were dealt a blow as renovation... More 

Was this review helpful? Yes
Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for the night to explore the sights of London! Hotel is good location for London Eye and the surrounding sights. Tube station about a 10 minute walk in the opposite direction so was no trouble getting around. Hotel really nice, visited the concierge and they were more than happy to help with any queries. Rooms really nice only... More 

Was this review helpful? Yes
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear Miller2255, Thank you for taking the time to provide such lovely feedback regarding your recent visit to Park Plaza Riverbank. You are indeed correct we are in a good location to visit the London Eye and nearby attractions. We are happy to read that you found the service of our Concierge team very helpful during your stay. I have... More 

London
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Park Plaza Riverbank hotel a number of times over the last year and I'm sad to say that I was disappointed by my recent stay. Bad: 1) Had to wait an hour for the room to be ready. Arrive early at 1:50pm (10 minutes before check-in) and was informed that I had to wait till... More 

Was this review helpful? Yes 1
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear Liam1992, Thank you for taking the time to share your valuable feedback with us. I would like to apologise for the shortfall in service that you have encountered during your recent stay. I have passed your feedback on to the relevant departments to improve on these areas. Should your travels bring you back to the area please can you... More 

UK
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

we were really pleased with the friendly atmosphere and excellent service and attention from the staff. Overall the staffing levels were more than adequate and the approach was way above the empty "have a nice day" style of most chain hotels. The restaurant is exceptional with original and wonderfully prepared food. There is a lot building work and you have... More 

Was this review helpful? Yes
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear Traveller225, Thank you for taking the time to share your feedback with us. We were happy to read that you have experienced the individual service that we aim to offer all of our guests. You are correct about the building work nearby; what can we say London is evolving at a very fast paste and it is rather unfortunate... More 

Helsinki, Finland
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

High quality hotel on nice location at the river Thames. A bit far from Underground stations and a limited number of restaurants close to the hotel. Currently there is a lot of construction work ongoing, but there was no noise during the night. Works well for a short stay if visiting any of the offices nearby or if willing to... More 

Was this review helpful? Yes
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear TravelingHannu, Thank you for the lovely feedback regarding your recent stay. You are correct the hotel is in a nice location to enjoy the river Thames. We really wished that you had visited the concierge during your stay we do have restaurants in close proximity to the hotel however, I guess it gives you a reason to come back... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed recently the hotel is in a good location and central this is my second stay at this hotel. Booked a double room through a agency when we checked in which was very smooth and the staff friendly we were allocated a room. When we reached our room we then discovered it was a twin room not the double booked... More 

Was this review helpful? Yes
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear Skimpyjane, Thank you for sharing your feedback regarding your recent stay. I would like to apologise that you were given a twin room instead of a double room on arrival. I am pleased to read that that this was quickly rectified to your satisfaction. Thank you for your lovely comments about our Reception team our staff and the cleanliness... More 

Whitley Bay, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visited the Park Plaza Riverbank for a weekend break with my daughter. The staff were very friendly and very professional . We were upgraded to suite on the 7 th floor that had fabulous views down the River to Westminster. We ate in the Chino Latino restaurant and had the most fantastic meal the chef should be commended and... More 

Was this review helpful? Yes
SGreenaway, Front Office Manager at Park Plaza Riverbank London, responded to this review

Dear Julietkilo, Wow! Thank you for giving us a five star rating :) It is always great when our efforts to provide excellent service is recognised by our guests. The team will be delighted to read your feedback. I totally agree with you about the Black Cod it I simply delicious. The next time you visit us; hopefully soon you... More 

Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Have stayed at this hotel twice in the last week so thought I’d wait until after the second stay before doing my review. This is a very good hotel. Yes, I agree with some other reviewers that some of the carpets could do with a treatment by the cleaning machine but overall cleanliness is very good and the rooms are... More 

Was this review helpful? Yes 2
Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

one of the best views of the thames from any hotel properties in central london. very easy access to london eye, westminster, london eye - the most visited places in london. excellent dining facilities available!

Was this review helpful? Yes
Chichester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our room had a stunning view down the Thames towards Westminster. For our second night we just drew back the curtains and ordered room service! Food was very good although you obviously pay more. Room was large and clean and the bed was so comfortable that I was asleep in moments both nights fo our stay. Hotel is just over... More 

Was this review helpful? Yes
Alicia P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Ben C, Thank you for your wonderful 5* review! I am delighted that you enjoyed your stay and thank you so much for your recommendation. I hope we have the opportunity to welcome you again in the future, as we are so looking forward for it!! Kind Regards, Alicia Prats Guest Relations Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Park Plaza Riverbank London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Travelocity, Agoda, Hotwire, LondonMarketing.com, HotelTravel.com, Priceline, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Park Plaza Riverbank London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Hotel Style:
#223 Luxury Hotel in London
#235 Romantic Hotel in London
#240 Business Hotel in London
#265 Family Hotel in London

626 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (600)
Viewed
Room/suite (242)
Viewed
Hotel & grounds (61)
Viewed
View from room (65)
Viewed
Bathroom (66)
Viewed
Dining (19)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
0:18
Videos (1)
Viewed
Other (141)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Room/suite (17)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Price Your Stay