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Park Plaza Riverbank London

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18 Albert Embankment, London SE1 7TJ, England
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Park Plaza Riverbank London
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Park Plaza Riverbank London
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2,885 Reviews from our TripAdvisor Community

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Traveler rating
    1,104
    1,078
    434
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397
1,117
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701
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottinghamshire, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The room absolutely reeked of cigarettes to the point you could actually taste it. Just as I was about to call reception guest services called to ask if all was ok. I explained that it wasn't and they offered a filtration unit to go in the room... downside we couldn't be in there at the same time so we had... More 

Was this review helpful? Yes 2
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear mummysisson, Thank you very much for taking the time to review Park Plaza Riverbank. We would highly appreciate if you could forward your feedback to our Guest Relations team at pprlgr@pphe.com, so that we can take a further look into your comments. We look forward to hearing from you soon. Thank you very much in advance. With kind regards,... More 

Leicester
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

When we arrived here we arrive at half 4 we was waiting for a hour to check in! The room had dust in high places, there were 3 people (adults) in one room so we had a pull out bed, there were no sheets for this bed, we asked the cleaner and she said we'd be charged for another lot... More 

Was this review helpful? Yes
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear 706paigeb, Thank you very much for taking the time to review Park Plaza Riverbank. We would highly appreciate if you could forward your feedback to our Guest Relations team at pprlgr@pphe.com, so that we can take a further look into your comments. We look forward to hearing from you soon. Thank you very much in advance. With kind regards,... More 

Lancaster, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A group of us set off to London for an Ascot weekend, and decided again to stay at the Riverbank Hotel. This is about our sixth time we have stayed there, and it just gets better. We were meeting in the foyer, and several members of staff at the hotel came to ask us if we needed help. That's what... More 

Was this review helpful? Yes
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear rolandsimpson, Thank you for this amazing review and for your loyalty. We cannot wait to welcome you back again in December and next year. See you soon! With kind regards, Sarah Frink Guest Relations Manager More 

Hartlepool
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I didn't realise Park Plaza riverside & riverbank were in effect 2 separate entities. I usually stay in a riverside view Room which are very good. Views over the Thames and across to Westminster and on a night when Westminster is lit up are especially good. So this time as a bit of a treat I booked a studio on... More 

Was this review helpful? Yes
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Chris H, Thank you very much for taking the time to review Park Plaza Riverbank. We would highly appreciate if you could forward your feedback to our Guest Relations team at pprlgr@pphe.com, so that we can take a further look into your comments. We look forward to hearing from you soon. Thank you very much in advance. With kind... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

It was my daughters announcement of her engagement and she travelled all the way from Hawaii to see her mom living now in the UK. My husband booked a room with a view for us and paid the upgrade. My daughter never has been to London. The view was lovely, but we were a mother daughter. To have one big... More 

Was this review helpful? Yes
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Kelly C, Thank you very much for taking the time to review Park Plaza Riverbank. We would highly appreciate if you could forward your feedback to our Guest Relations team at pprlgr@pphe.com, so that we can take a further look into your comments. We look forward to hearing from you soon. Thank you very much in advance. With kind... More 

England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Be warned, there are substantial building works currently adjacent and above the hotel which results in a lot of noise and disturbance. I stayed there with my two sons last Friday night (24th July) and was extremely disappointed. The management should warn people when they are booking but they do not. They also claim that the the river view rooms... More 

Was this review helpful? Yes 1
Sarah F, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear bendowsett, Thank you very much for taking the time to review Park Plaza Riverbank. We would highly appreciate if you could forward your feedback to our Guest Relations team at pprlgr@pphe.com, so that we can take a further look into your comments. We look forward to hearing from you soon. Thank you very much in advance. With kind regards,... More 

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