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All 1,071 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Park Plaza Riverbank London

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79%
Ranked #267 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
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1,800 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Stopped here for business - rooms look like they've been updated to try and look like nearby newer (& better) sister hotel. Breakfast buffet disappointing quality of food (not fresh, bacon fatty, limited choice) and if you dare ask for an omelette you are charged more than £9 even though you have a (£20 ish) breakfast included! Poor service too... More

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Croydon, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just back from our second stay at this hotel and once again it was excellent. Great location with convenient public transport links. Service from all staff was impeccable. The river view is amazing. And then there's the restaurant, Chino Latino, every dish was a delight, cannot recommend this highly enough.

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Wow!! Fantastic! Thank you for such wonderful praise, it is really heartwarming to read such comments as all the staff in the hotel really do try their best to deliver to our guests the best possible Park Plaza Riverbank experience, and not only once in your case, again thank you! Please drop me an email before your next... More

Edmonton
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed staying at the Park Plaza Riverbank. It was clean and had a great view. There was construction next to the hotel but you could see the river just past the next lot. We left early for the airport and had asked for a boxed breakfast. Unfortunately it was left on the desk and never offered to us. Just... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to write your review. I am happy that you had enjoyed your stay here with us. I would also like to pass on to you our apologies with relation to your breakfast box. Thank you again and I look forward to welcoming you back to Park Plaza Riverbank. Sincerely and in your... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 days ago NEW

I was fortunate enough to stay in the Park Plaza Riverbank for an evening last week. I must say the staff were exemplary for any modern hotel. Approachable, personable and professional. The rooms were tastefully decorated, with ample space and storage for anyone planning on staying for several nights. The bathroom was also very well equipped with both a walk... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, What fantastic feedback and thank you! It is always gratifying to read and hear these comments as this is what we strive for here at Park Plaza Riverbank, great customer satisfaction. Please do drop me an email before your next visit here with us and I will have a lovely bottle of wine waiting for you in your... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As we went London before the Easter holidays, we can get the special discount of 20% and can save a lot during one week of stay. The hotel is between Vauxhall and Waterloo tube station. However, there is a bus stop in the front of the hotel (17, 344, 360) and it is very convenient to take bus to both... More

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for your taking the time to write your review and how informative it was too! We ar indeed ideally located within a multitude of public transport that allows easy access to all the London attractions. Thank you again, and I look forward to your return to us. Sincerely and in your service, Paul... More

Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Plaza for a week in April of 2014. The hotel is only about 4/10 of a mile from the Vauxhaul tube stop so you can really get anywhere you want to go from here. Room service was excellent, speedy and tasty. The room was always clean. The front desk staff was very helpful. There is also... More

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Aaron Mandel, Thank you for sharing your review on TripAdvisor. Your review is sensational to read I could not fault it in any form, thank you for such a kind review. Please do feel free to contact to on your return visit to us. Kind regards, Ebi Patani Guest Relations Manager More

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Welcoming staff, very helpful from doormen to waiting staff. Was worried to the proximity of the railway line but the hotel room was very quiet, room very comfortable, and the much appreciated slippers for sore feet! Second time in a Park Plaza hotel and both of a high standard would stay again.

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your review. Thank you for your graceful post in regards to our welcoming and helpful staff. I hope you feet have recovered as we are eagerly waiting for your return visit Kind regards, Ebi Patani Guest Relations Manager More

Connecticut
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just spent six nights here during Easter week. We loved the fact that it was convenient yet not in the midst of the crowds. Our rooms weren't large but had all the amenities we needed. We didn't have views but we were there to sleep. We strolled along the river bank when we wanted views. We had the breakfast buffet... More

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Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you taking the time to share your review. Thank you for spending Easter with us at Park Plaza Riverbank, I am pleased to see that enjoyed the service from our staff and dining experience. We look forward to welcoming you back very soon in the future. Kind regards, Ebi Patani Guest Relations Manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed with my daughter after her passing out parade from basic training in the army for a relaxing break. We had previously stayed in the park plaza Westminster bridge. We were not disappointed. We were able to book in early and this left us plenty of time to go and get last minute tickets for a show. The concierge was... More

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you taking the time to post your review. I was thrilled to have read your wonderful post and that we met your expectations Please do contact me on your return visit to us, that I can arrange a drink in our Bar for both you and your daughter. Kind regards, Ebi Patani Guest Relations Manager More

Nampa, Idaho
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband Jeff and I do a lot of traveling and have stayed in plenty of hotels - this one is average. The staff is very friendly, and always willing to help with anything you need, like helping with baggage or directions to nearby attractions, or even sending postcards. They are happy to do just about anything! There is a... More

Was this review helpful? Yes
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Jocelyn, Thank you taking the time to post your review on TripAdvisor. I am pleased to have read that both you and your husband enjoyed the service and food at our hotel. Please accept my apologies in regards to the issues you faced that were unfortunately not resolved during your time with us. Please feel free to contact me... More

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#181 Luxury Hotel in London
#204 Romantic Hotel in London
#206 Family Hotel in London
#246 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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