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All 1,073 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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78%
Ranked #280 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Dishmonkeysteve
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1,982 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (433)
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English first
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

nice hotel, paid for a suite with riverside view, very nice room comfy beds, the staff were friendly, sadly there was a fire alarm at 0230, the staff were ok and the hotel was evacuated quickly although some of the staff were rather frantic and pannicky. it was the night before the london marathon, and although we received an apology... More

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Welshpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice modern hotel within walking distance of vauxhall tube station (rail station also). We stayed when london was in 31 degree heat and the air conditioning served us very well! Wifi was great in the lobby and bar but not so good in our room on the 6th floor, often dropping out and leaving us with nothing. Room is comfortable... More

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Bradford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From the minute we arrived to the time we left we had a brilliant stay. We booked in to a lovely room with breathtaking view on the 10th floor looking towards westminster & Big Ben. The staff were extremely friendly and helpfull. Free wi fy. Air conditioning it was a really hot week. We got a deal on the buffet... More

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Lagos, Nigeria
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Close to the parliament and other business areas. Walking distance from Vauxhall tube station Great view of the embankment Convenient if you have a function at the hotel Easy access to tube and buses Stayed for a less than 1 day period because we had a function in the fabulous ChinoLatino restaurant downstairs - room rental was for a quick... More

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Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear ronkeke, Thank you for taking the time to post your review. I am pleased to have read that you enjoyed your time “fabulous Chino Latino restaurant”. We do hope that you will be able to actually stay with us on your return visit. We look forwards to welcoming back to Park Plaza Riverbank very soon. Kind regards, Ebi Patani... More

West Hollywood, California
Top Contributor
59 reviews 59 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just returned from another stay at this hotel, rooms are as always nice but showing their age. Service continues to let this property down, I arrived at about 2PM the published check in time there were 3 or 4 people waiting to check in and 2 staff members working it took several minutes not sure how long but felt much... More

Was this review helpful? Yes 1
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Caltom67, Thank you for sharing your review with us all. We appreciate your valued review and points of concerns you have shared with us, which we will use to enhance our service. We look forwards to welcoming back to Park Plaza Riverbank very soon. Kind regards, Ebi Patani Guest Relations Manager More

Surrey
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A wonderful hotel in a great location. We book ourselves into this room for a 24th wedding anniversary treat. We arrived at around 10.30 a.m. and the very helpful & friendly Concierge placed our bags in a safe room. On checking in, at around 16.00 I found the desk clerk cold and unfriendly. (I did ask if there was a... More

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Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear sylviac_s, Thank you for sharing your review with us all. I would like to thank you for choosing Park Plaza Riverbank to celebrate you 24th Wedding Anniversary. I am saddened that you were not able to receive a warmer welcome at the time of check and a suitable room. Please do message me upon your return visit. Kind regards,... More

Bodmin, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed only one night. I wish it had been longer. We were greeted by pleasant, friendly and efficient staff and given a free upgrade to a suite with a view of the river and the Houses of Parliament. The food in the Chino Latino Brasserie was some of the best I have tasted anywhere and was served by pleasant and... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to write your review. It was great to read such a succinct and honest review of our hotel and your experience with the staff. All of our staff work really hard to deliver to our guests the best possible experience and we all, including I, take pride in how we deliver this... More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel is surrounded by construction, including pile driving and big machinery moving around starting at 8 am. Check in was delayed 2 hours as room not ready, finally given room which was claustrophobic due to construction scaffolding blocking sunlight to this interior facing room. Moved to larger room on second floor which was better except for stains on carpet and... More

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Mark, Thank you for taking the time to share your comments online. Please note that our check-in time is 2pm, we are happy to offer early check-in, however it depends on availability on a given day. With regards to the construction next door, this is being carried out by an independent developer - but we work closely with our... More

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a fabulous location for exploring London with views of the houses of parliament and Big Ben from the front of the hotel. The decor is a little shabby and has seen better days with stains on the carpet and holes in the soft furnishings. I stayed in a river view room which was spacious and comfortable... More

Was this review helpful? Yes 1
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Karin, Thank you for taking the time to post your review, this is much appreciated. Indeed, we are centrally located on the London's Southbank, with very convenient links to all major attractions, as well as the business areas. I hope you will choose to stay with us next time you are in the vicinity. Yours sincerely, Maciej Hille Senior... More

Leeds
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

In the last couple months I have stayed three times in Park Plaza Riverbank - all weekend stays, 2-3 days long. Staff is always polite, helpful and very friendly (especially Mohamed and Florian) - I am a Gold member in Club Carlson and every time I was upgraded to a wonderful Suite ... so I basically feel like at home.... More

Was this review helpful? Yes 2
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Artur, Fantastic review - thank you so much, on behalf of the entire team here at Riverbank! It's amazing to get such wonderful comments from a regular guest, and it is a great pleasure for us to be your London home. Thank you for your continous business, and I wish you another great weekend with us. Yours sincerely, Maciej... More

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style
#194 Luxury Hotel in London #207 Romantic Hotel in London #234 Business Hotel in London #249 Family Hotel in London
Hotel Class
Number of rooms
395

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