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Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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Ranked #306 of 1,066 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
604chrissy London
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2,178 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
1 review
5 of 5 stars Reviewed yesterday NEW

Friendly, helpful staff and exceptional room which was upgraded to a river view. Food was lovely and a lovely atmosphere throughout the hotel. Room was very clean and nothing was too much trouble for the staff.

Review collected in partnership with Galahotels.com

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Staffordshire
Top Contributor
194 reviews 194 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel many times before and always have an enjoyable time and this stay was no exception. We checked in early and so our room wasn't ready but we expected that but the concierge team were happy to store our luggage for us. When we returned back to the hotel there was a very friendly gentleman... More

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Park Plaza is well positioned on the Thames and within walking distance or easy access to most well-known tourist spots. The rooms are beautiful and the service 5 star. Our spacious room had a river view through a big window, but our friend's room looked over the river towards Big Ben. You can upgrade to better views for 30... More

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Glasgow, United Kingdom
Top Contributor
66 reviews 66 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location is 10 min walk to the closest metro station but it is a nice walk along the Thames. Room was large and well equipped. Bathroom excellent. Crew smiling and efficient. No complains. Good place to spend a weekend if you find good rates. Under renew for the next months then it could turn a bit noisy

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for your feedback and I am happy to see you enjoyed your stay here with us. I can assure you and other readers here that the works being carried out, our extension of the hotel floors to accommodate five extra stories has been planned to the letter and in no way will affect our guest's stay... More

Glasgow
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've stayed at Park Plaza hotels many times before - both for work and in personal travel and they don't usually disappoint. My experience of the Park Plaza Riverbank doesn't quite live up to my expectations from the group but (some of) that isn't really the hotels fault. Firstly this is a little less central than the other Park Plaza... More

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2 reviews
2 of 5 stars Reviewed 3 days ago NEW

i was expecting better quality compare the price paid. stuff were too haughty did not make us comfotable at all plus room was far too small for 2 people. we did not have been advised about any hotel facilities, in fact i didn't even know fitness was there, i think they should be more humble and give better customer service.

Review collected in partnership with Park Plaza Hotels

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, I was shocked to read your comments regarding your stay here with us, and since it is your one and only contribution to Tripadvisor, I was irked you had not enjoyed it. I have emailed you directly to remedy your concerns. Thank you, Paul James Sanchez. More

São Paulo
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Not recommended. Reasons: - Not as near to the subway as it seems. The nearest station is a 10-15 minute walk away. Considering this is London, that's not too close. - The staff is merely polite. Not very sympathetic. - Simple requests were not met. One day, for example, we ordered a knife from the kitchen. It never arrived. -... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Please accept my apologies regarding your recent stay here with us, I am sure should we have been apprised of your dislike and issues we would have remedied them to your satisfaction. Guest enjoyment is paramount to us and again my apologies. Please do drop me an email upon your next visit here with us and I will... More

dubai
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

we booked this hotel on last minute, after we searched london, we found this to be just what we were looking for, clean and tidy, and every member of staff wanted to help you, which is rarein my travels, so hats off to them, room perfect everthing u need in there, and comfy too, silent sleep and breafast in bed,... More

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San Francisco, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a very nice experience in this hotel. Frankly, the location on the South Bank and about 5-10 minutes walk to the Tube (which is not really that much), made it less than perfect for my family traveling with an older family member. But the facilities couldn't have been nicer and the staff was always helpful and friendly.

Review collected in partnership with Park Plaza Hotels

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Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here with my sister and her family. They booked a Riverview suite which was perfect for 2 adults and 2 kids and had great views of the Houses of Parliament. We stayed in a normal double which only had a view of other hotel windows - we shared their view. The rooms were very clean, modern and really QUIET!... More

Review collected in partnership with Park Plaza Hotels

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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