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All 1,071 London hotels

Park Plaza Riverbank London

4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)
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79%
Ranked #257 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
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1,785 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunderland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed in room 105 and had paid the going London room rate to look out of the window at a building site! The hotel is clean, tidy and well managed. I liked the Japanese draught lager in the bar and the food was fine

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

So having been booked into county hall and told that I was booked into the Westminster Bridge park plaza only to be told I was at the riverbank I finally checked in. After telling the check in clerk the problem he compensated me by giving me access to the executive lounge for my stay. ......bonus! Unfortunately he also gave me... More

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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed one night at the hotel. I was upgraded to a suite overlooking the Thames with a nice view of Big Ben and Parliament. The room was very clean and well-maintained, with all necessary amenities. Wi-Fi was exceptionally good - very important when one is in town on business. The restaurant food was very good and the entire hotel... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to post your review. I am sorry that the surrounding area was not to your liking, we are in constant contact with the outside party contractors to ensure as minimal a disruption as possible to our guests. We are in a great location in an area that has many a link to... More

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I recently spent three nights at the hotel (April 2014) and we were made very welcome. The staff are friendly and very helpful, the food is really tasty and the restaurant service excellent. We had an iconic view room and it certainly was a great view across the River Thames. Having explained that we have visited the hotel chain elsewhere... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you ever so much for finding the time to writ your review, I could not have said it better! I am also ecstatic that we made your special occasion even better, it is this type of feedback that really rewards us as we always put the guest first. Please email me directly upon your next visit here... More

England
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As my wife and I were running in the 2014 London Maraton we booked into the Park Plaza Riverbank well in advance with high expectations of of a good standard of accomodation and service because we had prviously stayed at the Park Plaza Westinster on two separate ocasions and thought that it would be the same. At check in we... More

Was this review helpful? Yes 1
Milton Keynes, United Kingdom
Top Contributor
52 reviews 52 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here the night I had just completed the London marathon and the staff, seeing what I had done not only went out of their way to make he process easy but got me bananas and water. Way beyond what was expected. Room was lovely, clean and fresh and really nice. Atrium facing but we didn't pay for a river... More

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Wow! Fantastic and thank you!! I was so happy to read that we had made your stay an enjoyable one. Congratulations also on completing and taking part in the London Marathon 2014. Please do drop me an email upon your next visit here with us and I will have a complimentary drink waiting for you in our Chino... More

Brighton
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I booked to stay at the Park Plaza Riverbank London for a long weekend, the weekend before last. We have stayed at this hotel before and other Park Plaza's too and enjoyed our stay. On these stays I would have given the hotel 5 stars, however on this experience, they are lucky to get 2 stars! They are only given... More

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Knutsford, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stay at this hotel most weeks and have to say I would not stay anywhere else in London. The staff in all areas are helpful and go out of their way to fulfil any additional requests. The Chino Latino restaurant has great food and variety and definately worth a visit,

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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, How succint and such wonderful praise, I thank you!! Please email me directly upon your next visit here with us and I will have a lovely bottle of wine waiting for you in your room. See you soon, Paul James Sanchez. More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Travelling to London with my 11-year old daughter and we got this hotel on Hotwire. We were very kindly treated at check-in by both Florian and Silvia, who graciously upgraded us to a Jr. Suite after our room was not ready by the designated time. Our room, 921, faced the rear of the hotel and directly overlooks very busy train... More

Was this review helpful? Yes 1
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, Thank you for taking the time to write your review. We offer an array of different views from our rooms and I am sorry that this view was not to your liking, I am sure should we have been informed we would have tried our utmost to satisfy your stay. Our great Concierge are always on hand to... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

To the Hotel manager, After reading the mixed reviews and recommendations left by past hotel guests, I cant help but feel a little worried about my decision to go with this hotel. Is there any way I can add a request for a room with a river view and/or a room that is located on a higher floor to my... More

Was this review helpful? Yes
PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review

Dear Reviewer, I have sent an email directly to you and I am sure that all fears will be laid to rest. I look forward to hearing from you. Sincerely and in your service, Paul James Sanchez. More

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#173 Luxury Hotel in London
#200 Family Hotel in London
#249 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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