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Holiday Inn Express London-Swiss Cottage

#267 of 1,058 Hotels in London
Certificate of Excellence
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152-156 Finchley Road, London NW3 5HS, England
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Holiday Inn Express London-Swiss Cottage
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916 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a great stay here in September. It was a great base for doing all the touristy things as it was so close to 2 stations. Staff were all friendly and breakfast was ok. Room was very quiet (we were at the back of the hotel) and an ok size for London.

Helpful?
Thank Loula801
Josh S, Director of Sales at Holiday Inn Express London-Swiss Cottage, responded to this review

Dear Loula801, Thank you for taking the time to review our hotel. We are absolutely delighted to hear that our staff made you feel welcomed & comfortable during your stay; our aim is always to provide a great guest experience and we are very happy to hear how pleased you were with our location. We look forward to welcoming you... More 

Stoke-on-Trent, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Close to tube and good amenities,went on a work trip, work booked the room, so it was basic, breakfast was shared by school trip kids so was noisy, staff that were around were helpful and nice, would stay here again

Helpful?
Thank suey
Josh S, Director of Sales at Holiday Inn Express London-Swiss Cottage, responded to this review

Dear Suey, Thank you for your review of our hotel. I am pleased to read that you found our hotel convenient for your work trip. Our staff are always at your service, to provide a great guest experience. We look forward to welcoming you back to our hotel on your next visit! Kind Regards, Josh Sales & Reservations Co-ordinator More 

Leeds, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Overall a good stay. Staff were very friendly and welcoming and a credit to the holiday inn. The room was a bit noisy as we were on the main road side. Free breakfast which you can't go wrong with and a good choice considering it's free. Less than 5 mins walk from the tube and shops. Would stay again. Thanks

Helpful?
1 Thank Debs456
England
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a decent hotel in a great location, not bad value if you book ahead too. A tube across and down the road about 200 yards. A very small car park with room for 6 cards at a cost of £20 a day if you pre-book. An awful breakfast and hot rooms but quiet and clean so for a... More 

Helpful?
1 Thank Review-4-U-2-C
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night in January 2016. When I walked up, the doors required you to be buzzed in (I'm assuming there's a safety risk!), but I was greeted warmly and checked-in quickly. The room I was given was facing away from the road (which is apparently a good thing!) and was more than large enough - in... More 

Helpful?
Thank michaelh497
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First and foremost, we would like to actively discourage potential future guests from staying at this particular branch of the Holiday Inn Express. We booked a room at the Swiss Cottage for three nights in early January 2016. After being sent to a room with a leaking toilet and requesting to be moved, we were instructed by a member of... More 

Helpful?
2 Thank Darren J
IHGService, Guest Relations Manager at Holiday Inn Express London-Swiss Cottage, responded to this review

Dear Darren J, Thank you for taking the time to write your review. We would like to express our sincere apologies for all the issues you had particularly with the condition of the room and the services rendered by staff during your stay. We take comments such as these very seriously and would like to follow up with you. We... More 

Bogota, Colombia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel in two interconnecting rooms. Family of four with young children. Rooms are small and not suited for a family of four but with the interconnecting rooms that was not the case for us, it was very comfortable. The hotel offers a small parking and you can book it in advance, which you should do if... More 

Helpful?
Thank RobbertVV
Hasina B, Director of Sales at Holiday Inn Express London-Swiss Cottage, responded to this review

Dear RobbertVV, Thank you for your 5 star review of our hotel. I am thrilled to read that you found our hotel to be convenient for your stay in London. We think our location is one of our guests main advantages with easy access transport links in and out of Central London, as well as the O2 centre opposite us... More 

San Francisco, California
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 9, 2016

My elderly mom and I stayed here for three nights to give my mom easy access to Central London, something she rarely experiences. First and foremost, the place had parking which can be reserved at GBP 20.00 per night (not cheap but definitely worth it). Second, we knew some of the rooms had been refurbished. Finally, we knew breakfast was... More 

Helpful?
Thank Alex B
Derby, United Kingdom
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 9, 2016

The room was clean and quiet (we were in the back). The staff happy and helpful. My room was cold when I first got there and then I called the front desk who activated the heat. The heat comes from a unit in the ceiling that sounds like a large fan turning on and off and it takes awhile for... More 

Helpful?
Thank Cheekymissy
Southport UK
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 4, 2016

It is difficult to pinpoint, because it comes clodse ton excellent review, yet falls short in a few significant details. Went for a nearby family function. Fortunately had reserved a parking slot, because only space for some half dozen vehicles. To a northerner, the £20 parTking charge seemed high, but the O2 Centre opposite charged £30 so it was realistic.... More 

Helpful?
Thank Docvic
IHGCare, Guest Relations Manager at Holiday Inn Express London-Swiss Cottage, responded to this review

Dear Docvic, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our staff and our comfortable rooms. However, I was concerned to see that you were not impressed with the room heater and bathroom conditions. I would like to apologize for... More 

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