We stayed for 2 nights in the beginning of may, and had a great stay. The staff were helpful and serviceminded. The room was of good size, with a well working bathroom. The location was excellent, with both tube and a bus stop within 2-3 mins walk, with buses towards Picadilly circus leaving every 4 mins. From my point of... more

My wife & I booked for 3 nights, but stayed for 1. We were given room 304,big problems with the shower, shower head could not be located in place as it kept falling down. no hot water from the shower, and water constantley running as it could not be turned off.I reported the problems to the desk the next morning... more

Spent a night at this hotel - good value for money. Good location. more

We have just returned from a 2 night stay at the Troy Hotel, we booked this hotel after reading many good reviews on this site but unfortunatly a couple of months before we were due to go the bad reviews started to appear. Our first impression of the hotel was great, the outside and foyer was clean and the staff... more

The Troy Hotel London -Bad Points - I was disappointed with this hotel after reading many reviews it did not live upto its expectations. The room was dull with no character, and I remember reading that 1 traveller had stayed in room with dodgy sash window which did not close properly, hence I figured we must have had the same... more

Think twice before booking this hotel. I had a room on the fifth floor which was tiny. The shower had no hot water and I couldn't turn it off so it dripped constantly. The tea and coffee making facilities in the room consisted of one tea bag and one sachet of coffee. The breakfast was very basic. The croissants were... more

Staff were no help at all ,were absolute liers, booked a double room but because they messed up and double booked we had to have 2 singles !!!!! Showers would not work in both rooms and the place didnt know what hot water was.... Lift was constantly broke , basement in the morning was smelling of toilets and was impossible... more

After planning a romantic weekend in London with my boyfriend we found ourselves sleeping in two single bedrooms! They didn't have our reservation, they told us the manager will be there the next day, which was a LIE, the shower was freezing cold, the 2 bedrooms were on the 5th floor and OF COURSE the lift was broken. And to... more

Sarah & Ella We stayed here for the weekend and what a find! Ideally placed for sightseeing and shopping, The staff on reception were very helpful, breakfast was lovely ,nice to have a proper continental breakfast rather than a greasy english.Plenty of hot water and everything worked in our room all in all nothing to complain about,we will be back. more