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The Courthouse Doubletree by Hilton


Hotel class 5.0 of 5
19-21 Great Marlborough Street, London W1F 7HL, England
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Reviews you can trust

80% Recommend
4.0 of 5 stars 72 reviews
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By trip type
All (72)
[ Date ] [ Rating ]
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5 of 5 stars
dirkGhent_Belgium   2 contributions
ghent, belgium
Nov 23, 2009 | Trip type: Family New

Located at the end of Carnaby Street, a few steps away from Regent Street, the perfect hotel to explore London and 5 stars at a reasonable price. When we arrived the hotel gave us a room next to the elevator, but since we didn't like it too much they immediately gave us an other room, which we really appreciated. The... more

Management response from
Raphael Herzog, General Manager

Thank you very much for taking the time to give us your feedback on Tripadvisor. I'm glad to read that you have enjoyed your stay with us and I will share your comments with my team. I do appreciate your positive comments on the quality of the room, the breakfast and the service you’ve received. My team will certainly be...

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5 of 5 stars
ojtopntai   2 contributions
omaha, ne
Nov 22, 2009 | Trip type: Family New
1/1 found this review helpful

We were very pleased with the great location of this hotel. We had never been to this part of London and did not know the area. It was just right with the hotel being in the middle of all the excitment. Everyone at the hotel were very helpful in giving us directions and maps to The Tube and places of... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review on Tripadvisor. I would also like to thank you for your positive comments in relation to your stay with us and we are delighted that you have recognised our staffs for the outstanding customer service you received during your stay . Your comments have been passed to the relevant departments...

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5 of 5 stars
CoachesStabilo   13 contributions
Stabilo
Nov 16, 2009 | Trip type: Couples
1/1 found this review helpful

My partner and I love to travel. And make it a point to try different hotels especially the Hilton, Hyatt and the Marriott. This hotel has got to be the second best hotel after Mauritius Hilton Resort and Spa so far. Hilton Honours points paid for our stay at this beautiful hotel. We arrived quite early and obviously before check... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review on TripAdvisor, I'm glad you've enjoyed your stay with us, you comments have been passed on to my team as I'm sure they will be encourage by your feedback! I've taken note about your comments on the closing time of the pool however this is only due to security reason and i do...

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3 of 5 stars
rhysethan   4 contributions
galway
Nov 16, 2009 | Trip type: Friends getaway

Friends and i stayed last weekend, the location is amazing, near Regent/Oxford and Carnaby street. The entrance is niceish but a little cold. When checking in the receptionist gave us all a warm choclate chip cookie which is a lovely touch. The bedrooms are just about a four star, bare, no pictures on the wall and ours had filthy carpets,... more

Management response from
Raphael Herzog, General Manager

Thank you very much for taking the time to give us your feedback on Tripadvisor. I'm glad that you have enjoyed your stay in overall and I will share your comments with my team. I do appreciate your positive comments on the breakfast and the service you’ve received by our concierge team. My team will certainly be encourage by your...

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4 of 5 stars
Travel_realist   7 contributions
Dublin, Ireland
Nov 16, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at this hotel recently for a weekend break in London, but wanted something special, yet affordable. Being a converted courthouse gives the hotel an edge when it comes to quirky authenticity, and the location just off Carneby St / Oxford St / Regent St is perfect for access to shopping and decent restaurants. The staff were all also... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review on Tripadvisor and for giving us constructive feedback regarding your recent stay at The Courthouse Doubletree By Hilton. Thank you for your positive comments in relation to your stay with us and we are delighted that you have recognised our staffs for the outstanding customer service you received during your...

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5 of 5 stars
DublinStella   1 contribution
Dublin
Nov 5, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here for a long weekend. Wonderful attention to detail. Spacious room. Warm swimming pool tucked away in the basement. Breakfast is a a treat here with Bircher's Muesli and all sorts of exotic options for little ones and grown ups alike to try.. Situated opposite Liberty's and around the corner from Hamley's Toy shop. The Doorman remembered our... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review on Tripadvisor and for giving us constructive feedback regarding your recent stay at The Courthouse Doubletree By Hilton. I would also like to thank you for your positive comments in relation to your stay with us and we are delighted that you have recognised our staffs for the outstanding customer...

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3 of 5 stars
JBtravelUk   1 contribution
UK
Oct 29, 2009 | Trip type: Business, Solo travel

Location great, staff pleasant, external decor great. Room disappointing. Looked out onto wall, small, bed most uncomfortable I've slept in for a long time. Had a late night and woken up by housecleaning around 9am in the corridors, though I did have DO NOT DISTURB sign on door. In a 3* I would accept it, but not in a 5* more

Management response from
Raphael Herzog, General Manager

Dear Sir, Thank you for your review regarding your stay at the Courthouse Doubletree by Hilton. I appreciate your positive feedback about the location, our staffs being pleasant and the décor of the hotel. I am very sorry to hear that you did not like the room that was allocated to you. I wish to apologise on this occasion for...

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5 of 5 stars
ozinvermont   1 contribution
Burlington
Oct 20, 2009 | Trip type: Couples

This is definitely in a great location, at the end of Carnaby St and close to Piccadilly Circus. Plenty of restaurants, pubs and clubs. The staff looked after us very well and the rooms were really nice. We thoroughly enjoyed our stay here, so much so we cam back the following week to finish off out 2 week vacation. I... more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review , I’m glad you’ve enjoyed your stay with us. I will share your feedback with my team as I’m sure they will be encourage by your positive comments! Once again thank you for staying with us and I hope to see you back soon at the Courthouse Doubletree by Hilton Best regards,

Excellent
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5 of 5 stars
FinancialWhizzkid   2 contributions
Manchester
Oct 20, 2009 | Trip type: Business, Couples

We originally picked the hotel for it's location as we were taking in a show. It is ideally placed for the West End and numerous good restaurants, no taxi's needed. We found the welcome we received, the decor (it's an old courthouse with the original cells as part of the bar) and the whole experience was excellent. The room we... more

Management response from
Raphael Herzog, General Manager

Thank you for taking the time to complete a review on Tripadvisor and for giving us constructive feedback regarding your recent stay at The Courthouse Doubletree By Hilton. I would also like to thank you for your positive comments in relation to your stay with us and we are delighted that you have recognised our staffs for the outstanding customer...

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4 of 5 stars
92549   2 contributions
South Carolina
Oct 15, 2009 | Trip type: Couples

The concierege guys were amazing--they helped us with everything. Room was beautiful. Shower--not so good, hot or cold. Bed needs to be replaced. Room service excellent, location excellent--restaurants on both sides excellent! more

Management response from
Raphael Herzog, General Manager

Thank you very much for your review on TripAdvisor, I'm glad you've enjoyed your stay with us, you comments have been passed on to my team as I'm sure they will be encourage by your feedback! I've taken note about your comments on the shower and the bed. My executive housekeeper and maintenance manager will retrain our team to avoid...

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The Courthouse Doubletree by Hilton Also Known As

  • Doubletree Hotel London
  • Doubletree Hotel Courthouse
Address: 19-21 Great Marlborough Street, London W1F 7HL, England