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Kensington Aparthotel

Knaresborough Place, London SW5 0TG, England
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1 room 1 guest
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Kensington Aparthotel
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34 Reviews from our TripAdvisor Community

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    2
    7
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    5
    17
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4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • All months
    (34)
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    (4)
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    (14)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (8)
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2 reviews
1 of 5 stars Reviewed 1 week ago

Well my family were coming on the 21st of August to London and I had visited the hotel to insure the rooms were up to the standards as seen on the website. It seemed fine but when I talked to the receptionist he legitimately wanted my details so that if I were to book the apartment he would reserve it... More 

Was this review helpful? Yes
Anchorage, Alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 1, 2015

Quick and simple... this place is a dump! Would not recommend. It was dirty, the floors were coming apart, couldn't close the bathroom door, bad smell, mold, and the list goes on. We were supposed to stay for three nights but after seeing the horrible condition of our room we asked to be moved to another hotel.

Was this review helpful? Yes 1
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, We are very sorry if you felt inconvenient during your stay and are grateful for your feedback. Currently we are undergoing an uplift in our accommodations, a process that will still take some time to complete. We also have different categories of apartments to serve different needs, in addition to upgrading our customers. Such choice is always a... More 

Mauritius
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 8, 2015

We were dropped off by a taxi at the address on our booking, only to discover that we have to check in elsewhere! This is important information that should be share with clients BEFORE they arrive. The "bed" we were given was just springs and about 10cm thick - I wouldn't expect my dog to sleep in a bed of... More 

Was this review helpful? Yes 2
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, We are very grateful to you for leaving your feedback and very sorry to hear that your experience with us did not meet your expectations. In regards to the check in procedure, We can reassure you that we have it clearly stated on all of the websites we are affiliated with that the check in must be done... More 

Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 3, 2015

A disappointing apartment, certainly not 4star or deluxe in any way. While it was clean and spacious it was not well maintained: stained walls, broken hairdryer and toaster which despite us reporting it did not get fixed. There were four of us booked in, yet we had to ask for bedlinen for the uncomfortable and small sofa bed. The apartment... More 

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Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you for leaving your feedback. We are truly sorry to hear that you didn't have a pleasant experience while staying in our apartments. We are currently in the process of refurbishment and are gradually uplifting our rooms. We also re-supplied our apartments with all missing cutlery and crockery. Once again we do apologise for the inconvenience caused.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

Usually I don't really write reviews but I have to make an exception this time. We booked the apartment about a month ago and I read all the reviews here after the booking - I was terrified. We were supposed to have a great weekend and it seemed like it will be all ruined. Well, it wasn't. The apartment disproved... More 

Was this review helpful? Yes 1
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you very much for your kind review. We are very happy to know that the apartment met your every expectation. We are also glad that our staff was helpful and curteous. We hope to see you again. Kind Regards, The Management. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 1, 2015

We arrived at the office, which is a 5 min walk 2 blocks away from the apartment, at 2pm and asked to check in. Told to go back at 3pm (which wasn't an issue) and staff kept our luggage for us, which was appreciated. We returned at 3.15pm, collected the key and our luggage and went to the apartment. It... More 

Was this review helpful? Yes 1
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, We appreciate you time in leaving your comments. We would like to apologise that the room you have requested was not ready at the specified time. Where everything possible is being done to ensure a check in at an appointed time, some issues do occur to hinder that. We are always ready to provide guests with an alternative,... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 31, 2015

They booked us in a basement flat where the curtains/blinds were half off and everything was dirty and things imply missing (chairs, dvd, safe and other items that were advertised). The heating was broke and windows were next to lower ground floor rubbish collection point. Opening would have been an option if they windows would have worked or the danger... More 

Was this review helpful? Yes 1
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you for taking your time and give us your feedback. We are very sorry that our apartments did not meet your expectations. We apologise for any inconvenience you might have experienced. We can reassure you that all the issued you have mentioned had been rectified, as we currently undergoing a major uplift of all our apartments. We... More 

Sao Paulo, SP
1 review
4 of 5 stars Reviewed January 1, 2015

I stay here for 2 week in Novembre. It was very nice stay very near all locations we needed. The staff were very helpful and make us feel very welcome. Price was cheap and room was very clean and the best was we have our own kitchen so our stay was very cheap. Lots of thanks, Daniela

Was this review helpful? Yes
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you very much for your nice feedback. We are extremely glad to know that you enjoyed your stay with us and that you found our service and staff very proficient. We hope to see you again in the near future. Should your travels bring you back to London please kindly contact us on reception@lhcollection.co.uk for best rate... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 6, 2014 via mobile

Booked this hotel as a surprise trip for my partner, brother and baby boy, his first Christmas so booked tickets for winter wonderland. All train tickets and show tickets booked. Went onto reservation day before to find they had cancelled it without advising me on the busiest weekend of the year. Apparently they emailed but couldn't pick up the phone?... More 

Was this review helpful? Yes 2
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you for taking your time to provide the feedback. We were very sorry to hear of your experience as we always strive to provide best customer service. Can you please kindly provide us with more details on reception@lhcollection.co.uk. We would like to assure you we take all comments seriously and will investigate the matter promptly. Kind Regards... More 

Seattle, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 7, 2014

This hotel is a scam, has the price and pictures for the nice and beautiful boutique hotel, and as soon as you get there it is a nightmare. carpet looks like a mess with spots, cigarette burns, mold and just stinky Bathroom is the worst mold and stinky, even the toilet has marks of the previous user that had diarrhea.... More 

Was this review helpful? Yes 2
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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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