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Kensington Aparthotel

Knaresborough Place, London SW5 0TG, England
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Kensington Aparthotel
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Kensington Aparthotel
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29 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars NEW

We arrived at the office, which is a 5 min walk 2 blocks away from the apartment, at 2pm and asked to check in. Told to go back at 3pm (which wasn't an issue) and staff kept our luggage for us, which was appreciated. We returned at 3.15pm, collected the key and our luggage and went to the apartment. It... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

They booked us in a basement flat where the curtains/blinds were half off and everything was dirty and things imply missing (chairs, dvd, safe and other items that were advertised). The heating was broke and windows were next to lower ground floor rubbish collection point. Opening would have been an option if they windows would have worked or the danger... More 

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Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you for taking your time and give us your feedback. We are very sorry that our apartments did not meet your expectations. We apologise for any inconvenience you might have experienced. We can reassure you that all the issued you have mentioned had been rectified, as we currently undergoing a major uplift of all our apartments. We... More 

Sao Paulo, SP
1 review
4 of 5 stars Reviewed January 1, 2015

I stay here for 2 week in Novembre. It was very nice stay very near all locations we needed. The staff were very helpful and make us feel very welcome. Price was cheap and room was very clean and the best was we have our own kitchen so our stay was very cheap. Lots of thanks, Daniela

Was this review helpful? Yes
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you very much for your nice feedback. We are extremely glad to know that you enjoyed your stay with us and that you found our service and staff very proficient. We hope to see you again in the near future. Should your travels bring you back to London please kindly contact us on reception@lhcollection.co.uk for best rate... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 6, 2014 via mobile

Booked this hotel as a surprise trip for my partner, brother and baby boy, his first Christmas so booked tickets for winter wonderland. All train tickets and show tickets booked. Went onto reservation day before to find they had cancelled it without advising me on the busiest weekend of the year. Apparently they emailed but couldn't pick up the phone?... More 

Was this review helpful? Yes 2
Guest S, Manager at Kensington Aparthotel, responded to this review

Dear Guest, Thank you for taking your time to provide the feedback. We were very sorry to hear of your experience as we always strive to provide best customer service. Can you please kindly provide us with more details on reception@lhcollection.co.uk. We would like to assure you we take all comments seriously and will investigate the matter promptly. Kind Regards... More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed October 7, 2014

This hotel is a scam, has the price and pictures for the nice and beautiful boutique hotel, and as soon as you get there it is a nightmare. carpet looks like a mess with spots, cigarette burns, mold and just stinky Bathroom is the worst mold and stinky, even the toilet has marks of the previous user that had diarrhea.... More 

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1 review
1 of 5 stars Reviewed August 6, 2014

When we arrived at the hotel and finally got our apartment, the apartment was not cleaned. After the dialogue with the reception we got another opportunity, this opportunity was not working, there was old garbage in waste bins, and the refrigerator was that old moldy leftovers. We had daily reminders for daily cleaning and succeeded 2 times to get clean... More 

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5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 19, 2014 via mobile

Not a great start, as there is no reception. I had to ring a number on the window which I only found out having phoned Agodo who couldn't get hold of the hotel...15mins later I got through and had a 5 min walk to Kensington apartment hotels, to collect the key....not a real problem , but this should have been... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 5, 2014

I had hoped to check in a 2pm as advertised but the room wasn't ready so I went away and checked in a few hours later. This turned out to be a wise move. On arrival I have to say I was amazed at the size of the apartment - 2 reasonably sized bedrooms ( 1 up some steps and... More 

Was this review helpful? Yes 2
Stockholm, Sweden
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2013

The one bedroom apartment was reasonably price. The housekeeping came in everyday to change the towel n clean our bed, throw our garbage which surprisingly do not happen often in most service apartment here. It's mostly self service. So its a plus point here. Somehow I read before somewhere someone wrote that the toilet had a bad smell coming from... More 

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2013

The most unhygienic dirty and never cleaned apartments! Ground floor rooms are unacceptable!! Small, dirty, curtains broken, black windows and walls, dirty dish (+we found some kind of mushrooms in a cattle). I spent hours cleaning black-dirty floor and surfaces (had no possibility to leave). Water in bathroom stays for hours. The upper floor apartment (we were allowed to move)... More 

Was this review helpful? Yes 1
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Additional Information about Kensington Aparthotel

Address: Knaresborough Place, London SW5 0TG, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Price Range (Based on Average Rates): $$
Number of rooms: 12
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Also Known As:
Kensington Aparthotel London, England

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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