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Ibis Styles London Croydon

2.0 of 5 Hotel   |   585, 589 London Road | Thornton Heath, London CR7 6AY, England
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Ranked #600 of 1,074 hotels in London
A recent review
3 of 5 stars reviewed 2 days ago
Marco B Antwerp, Belgium
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295 people have reviewed this hotel

Traveler rating
    37
    104
    102
    35
    17
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109
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Antwerp, Belgium
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After very friendly reception, entered the room that had a terrible smoking smell. The cigarette butt was still on the window sill. 1001 excuses and another room was quickly arranged. This room (no 406) on the 3rd floor was "not new" and very noisy, cardbord walls and door? A very thin mattress, a shower without pressure, a hair dryer not... More

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Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, Thank you for your kind comments and compliments – At ibis Styles, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope... More

Macclesfield, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Ibis Styles hotel in Croydon on the night of 30 September. The cost was £72.00. The ground floor room was located down a poky corridor and looked onto an area accessed by a fire door. We found that during the night, not sure about the time, staff congregated in this area and talked... More

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Pritam K, General Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon. I have completed the investigation and found that no staff members were drinking in the hotel. I am sure that there would be misunderstanding as the people who were drinking are actually not our staff, they were the staying guest... More

Stone, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for a trip to the New Wimbledon Theatre The rooms are at a very reasonable price for London, overnight parking for just £5, and breakfast was included too Our welcome by the staff was wonderful. Especially Abhi, he really could not do enough for us. We were made to feel special The hotel and... More

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Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was only here a few minutes, turned around and went to check out shortly after arriving. It's a shabby place and felt unsafe. I was leered at out of the window by some of its guests on my way in - that should've been enough of a red flag to leave before I'd even entered. The door to my... More

Was this review helpful? Yes 1
Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I would like to discuss this with you in person. Please could you contact me on 02086898989... More

Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

Nicely located city hotel. We stayed for three days and we found that only one staff member knew how to smile (a girl in reception) while others were too official. Needs improvement in break first menu. Apart from that overall it was a nice, peaceful and of course a convenient place.

Was this review helpful? Yes
Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. With Regards Abhishek Srivastava More

Boston, MA
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 2, 2014

I recently stayed here for 10 days while visiting England for the first time. Check in time is 12 but we arrived early....with most hotels Ive stayed at in the past, they usually let you check in early....not here! They did hold our luggage for us at no charge until we were able to check in. The hotel is small... More

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Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, Thank you for your kind comments and compliments – we can assure you that the matter is being looked into and will be dealt with accordingly. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the Ibis Styles London Croydon. With Regards Abhishek Srivastava Manager More

Stroud
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 28, 2014

Though on the main road this hotel has rooms at the back which are quiet enough - friendly staff - necessary as checkin with a car is complex - & aircon remote has to be issued, wifi codes etc. Room comfortably basic - clean and functional. I thought car parking was inclusive - hadn't read properly - but at only... More

Was this review helpful? Yes 1
Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Greater Cleveland
Top Contributor
258 reviews 258 reviews
56 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed July 17, 2014

I liked this hotel. The layout is a little weird and they try to be quirky and "stylish" with things. The free breakfast is actually pretty good. They have croissants, cheeses, cereal, and various toppings like nutella and marmite. The parking is reasonable at £5/night. The area in Croydon isn't bad. There are some good places to eat like the... More

Was this review helpful? Yes 1
Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Styles London Croydon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we... More

Utrecht, The Netherlands
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Great pretty new looking hotel with large parking, busstop in front of the hotel which will take you to the station in 10. But even the 40 minute walk isn't too bad either. Large room and bathroom with a good bed. Everything looked pretty new and clean. If you don't mind the travel, this hotel is a great and affordable... More

Was this review helpful? Yes
Pritam K, Manager at Ibis Styles London Croydon, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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Additional Information about Ibis Styles London Croydon

Address: 585, 589 London Road | Thornton Heath, London CR7 6AY, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Styles London Croydon 2*
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Also Known As:
Ibis Styles London Croydon England

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style
#66 Best Value Hotel in London
Hotel Class
Official Description (provided by the hotel)
The ibis Styles London Croydon team invites you to discover our all-inclusive offer - room, breakfast and free unlimited WIFI. Only 5 minutes away from Thorton Heath train station and near the A23, the hotel is practical for reaching the center of Croydon and gives easy access to central London. Our 113 rooms have been completely renovated (2012). The hotel has a bar/cafe and a Limited car park ( Charges apply ).We also offer all day complimentary tea, coffee and mineral water, daily newspapers and magazines. Mr Pritam Kotian, the manager of the ibis Styles London Croydon hotel, would like to welcome you ... more   less 
Number of rooms
113

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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