I stayed six nights over two visits within days of each other. The rooms were spacious, two efficient lifts and everything clean. The staff were friendly and helpful and the breakfasts were good and plentiful. I did not have dinner there and used a nearby pub. What was annoying was the necessity to have the air conditioner on as the... More

Stayed two nights in order to visit Kew Gardens - only a fifteen minute walk away - and a short walk from Richmond Station. I'm sure its pretty newly refurbed so our room was spotless, everything looks new and works - couldn't fault it. Have used Premier before and i think they are so much more than a value for... More

We have stayed in this hotel on many occasions now as it is convenient. We gave it a good review originally but unfortunately, quality standards have slipped. On our last visit 26/27 April the breakfast was really poor. The fruit berries at breakfast were frozen and the scrambled egg was watery and cold. The mattresses are also very poor hence... More

A very clean and well organised hotel, whose staff were very helpful when we needed to book cabs for large numbers for a wedding. Advice given regarding times for breakfast due to these large numbers within our group made sure there were no difficulties with timing. Quick and efficient check-in, check out and breakfast payment.

Great hotel about 20 mins walk into Richmond town centre, it has a small car park which costs £10 per night and is really useful. Staff were very friendly. Rooms were clean. Bed was comfy. The ONLY issue was that breakfast was a nightmare. There were no mugs, plates, glasses, butter, milk, bread, eggs, jam, croissants...it would be quicker to... More

Great friendly staff, great breakfast, and very accommodating for my 7 month old daughter. However, the bed was very uncomfortable and hard, and as we were staying 2 nights - I mentioned this to the reception and manager in the morning. The receptionist was lovely and did try to find a couple of available rooms but the bed was either... More

We stayed 5 nights in this hotel during the Easter. We were happy with the rooms, staff, breakfast, dinner and would recommend this hotel to anyone looking for a hotel with good connection to Central London and close to Kew Gardens, Richmond Park, Hampton Court, Windsor or London Wetland Centre. Since most of these were on our wish list, it... More

When we arrived just after 2 o' clock in the afternoon, the check in system was out of order. But we only had to wait for 5 minutes until the computer system started to work again. Then we could check in easily and got access to our room immediately. It left us with a lot of time to visit Kew... More

We have just spent 2 nights at the premier inn in richmond London and although I have never felt the need to leave a review before I just felt I had to for this hotel !!. We've had such a wonderful experience at this friendly hotel, the staff could not do enough for us nothing was to much trouble and... More