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Park Grand London Hyde Park

78-82 Westbourne Terrace | Paddington, London W2 6QA, England
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Park Grand London Hyde Park
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Park Grand London Hyde Park
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956 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Park Grand London Hyde Park
See the most recent reviews
1 review
4 of 5 stars Reviewed September 17, 2014

This was our first visit to Park Grand but we have previously stayed at two other hotels in the Shaftesbury group. In every case we have found very welcoming reception staff, particularly Patricia and May, also very good food and I have to mention Anthony and Monica who always had a smile despite being under considerable pressure at times. Last... More 

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear David W, On behalf of all the team here at Park Grand London Hyde Park, thank you for choosing to stay and taking the time to share such great feedback. We are delighted that you enjoyed your stay with us and our facilities and services exceeded expectation. We are enormously proud of our staff here and we will share... More 

Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 17, 2014

We stayed in this hotel for 4 nights and we we're quite disappointed as we expected more comfort from a supposedly 4 star hotel. The beds were very uncomfortable and after only 2 hours sleep we had to call & complain & see if another room was available. Staff tried to be helpful but as they were full we did... More 

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Anne C, Thank you for your review on TripAdvisor following your recent visit to the Park Grand London, Hyde Park. We would like to apologies for the inconvenience caused to you regarding your stay. We wish that we had the opportunity prior to your departure to discuss this with you in detail. Please allow me to once again apologies... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed September 14, 2014

booked this hotel through a secret room deal for my girlfriend and I for two nights and overall had a fantastic stay. the staff were welcoming and friendly, always happy to help. the location is ideal as its only a short walk from either paddington station or hyde park. the only gripe i had (and its a minor one) is... More 

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear westy241, Thank you very much for taking the time to write such a wonderful review. We are absolutely delighted that you enjoyed your stay here with us and our facilities and services exceeded your expectations and have been left with a positive experience of the Park Grand London Hyde Park. We hope to welcome you back at the Park... More 

Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 11, 2014

We stayed at this hotel for 4 nights in May 2014. We had difficulty finding the hotel because they completely changed the name of the hotel without notifying their guests. We are extremely tech-savy travelers and were able to look this up, but it would have been nice to have been notified that the name of the hotel changed. We... More 

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear jkjetsetters, Thank you for having shared your feedback on Tripadvisor. I am disappointed to know that your experience upon your arrival at the the hotel was not to your satisfaction. We understand that you must have been extremely exhausted after a long flight and we endeavor to provide our guests with rooms. However, check out time is at noon... More 

Stavanger, Norway
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2014

Rooms are a bit small but clean and comfortable. Have all necessary amenities. Hotel is located at just 5 minutes walk to the Paddington station and neighborhood is quiet. Will not hesitate to stay there again.

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Rachit A Thank you so much for taking the time to share such a wonderful review on TripAdvisor. We are delighted that our facilities and services met your expectations.At the Park Grand London Hyde Park, we value all our customers and ensure that our guests receive the best of service. We are pleased to read that you enjoyed your... More 

Chennai (Madras), India
Top Contributor
60 reviews 60 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 8, 2014

I am unsure if the choice of room was my mistake - I asked for a quiet room. But I was amazed at how small a room could be and how cramped the toilet can be. Apart from that the place is very clean, well maintained and has a good location. The staff are courteous. The breakfast was good. I... More 

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear NatrajKumar, Thank you so much for taking the time to write a review on TripAdvisor. We are sorry to hear that the room size that you had reserved was not to your satisfaction. May I suggest that upon your next visit to reserve a double or club room that will surely have more space and we would be more... More 

Oklahoma
Top Contributor
56 reviews 56 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 5, 2014

We took the express train from Heathrow and just had to walk about four blocks to the hotel. It's on a quiet residential type road but only about a block off a major street with places to eat. The train station is just across the street from the tube so it was handy to be able to get around. Our... More 

Was this review helpful? Yes 1
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear mdw50, Thank you so much for taking the time to share such a positive review on TripAdvisor. We are delighted that our facilities and services met your expectations.At the Park Grand London Hyde Park, we value all our customers and ensure that our guests receive the best of service. We are pleased to read that you enjoyed your stay... More 

Hobart, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 1, 2014

We stayed here recently for a few nights and were mightily disappointed by the size of the room. At first we were consigned to a basement room but reception was happy to relocate us as I have a morbid fear of staying below street level. The new room was better but soooo small that it was impossible to walk around... More 

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Libby S, Thank you for your review on TripAdvisor following your recent visit to the Park Grand London, Hyde Park. We would like to apologies for the inconvenience caused to you regarding your stay. We wish that we had the opportunity prior to your departure to discuss this with you in detail. Please allow me to once again apologies... More 

San Francisco, California
Contributor
18 reviews 18 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 31, 2014

I stayed here at the beginning and end of my trip in London, and I had two different experiences, despite booking the same room types. The first stay was lovely--I had a suite with a balcony and an upstairs lounge. The hotel let me check in very early with no problems, I found the bed to be very comfortable and... More 

Was this review helpful? Yes
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear heather6jdl, Thank you very much for taking the time to write a review on TripAdvisor. We are absolutely delighted that you had a comfortable and enjoyable first stay with us and our facilities and services met your expectations. We are sorry to hear that your second stay did not meet our usual standards. We would like you to know... More 

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

Great location and very friendly staff . We did ask to be moved to another room as original room bit small and very hot . Room overlooked road so leaving window open was not an option . This was no problem at all I was shown other room to approve first . This room cooler and backed onto residential area... More 

Was this review helpful? Yes 1
GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Catriona B, Thank you so much for taking the time to share such a wonderful review on TripAdvisor. We are delighted that our facilities and services met your expectations.At the Park Grand London Hyde Park, we value all our customers and ensure that our guests receive the best of service. We are pleased to read that you enjoyed your... More 

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