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Park Grand London Hyde Park

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78-82 Westbourne Terrace | Paddington, London W2 6QA, England
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Park Grand London Hyde Park
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Park Grand London Hyde Park
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994 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxfordshire, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Overall, a very comfortable stay. From the smiling, polite doorman to the reception staff who resolved a room allocation issue on arrival - everyone was friendly and helpful. Breakfast choices were also very good. The road to the front of the hotel was much quieter than I had anticipated for central London, which was a bonus when it came to... More 

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Generally I had a good experience with the hotel. Can't hide the fact I was really disappointed with the arrival part, my wife & I stay in London 3 times a year (birthdays & wedding anniversary) and I had emailed the hotel a few days before to say this was my wifes birthday, please can they acknowledge it upon arrival... More 

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Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel allowed us an early checkin to drop our bags and to hold our bags at check out. the breakfast was great and one of the best nights sleep I've had in a hotel for years. The rooms are a quirky arrangement but as expected in a building that must have once been a beautiful palatial house. The staff... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Nice location..close to Hyde park,Paddington station and Lancaster gate tube station.Very Friendly staff.. Clean rooms..Reasonable prices..Free wifi in the rooms with high speed...which I consider a very important advantage not available in most of other hotels in London.. My overall rating is Super excellent. I highly recommend.

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Guest, Many thanks for taking time to review your stay. We are so pleased to hear your stay surpassed all expectations and that you enjoyed your time with us. We would also like to thank you for taking the time to mention about the wonderful service delivered by The Park Grand London Hyde Park Team. We very much hope... More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 5 days ago NEW

Excellent staff - very polite and friendly. I was welcomed on arrival and given the impression that nothing was too much. I would definitely return and recommend it as a warm, friendly, positive place to stay. Very close to Paddington station also.

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Guest, We would like to thank you for choosing to stay at the Park Grand London Hyde Park and for sharing your wonderful experience on Trip Advisor following your recent visit. We pride ourselves on the provision of service excellence throughout The Park Grand London Hyde Park including our, accommodation and a friendly welcome and of course customer service... More 

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were welcomed by friendly staff and after requesting a change of room the response was positive, courteous and helpful. The rooms are small, but this is central London and price fair. Breakfast was underwhelming in terms of quality and flavour although the breakfast staff were friendly.

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Guest, Thank you for your honest and open review. Whilst we are pleased to hear that overall you enjoyed the visit, you have kindly highlighted your disappointment in regards to breakfast, which we will definitely address. Your comments have helped us to identify areas of our service that need immediate attention. We look forward to sharing your review with... More 

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

As an American in London, I can say with confidence -- service is a big deal to me. The staff make this hotel! Hands down I come back all the time because of how well the staff treat their guests. A big massive shout out to Sakar and Adriana for always going above and beyond to help me when I... More 

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear Jeni426, Thank you very much for having shared a review on Tripadvisor. We are delighted to read that you found the service exceptional with particular mention to Sakar and Adriana. We all take pride in delivering the highest level of service. We are happy to have been able to create some lovely memories for you all to share. Please... More 

Camberley, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed one night accommodation with great location and we found this. Very close to Paddington tube/train station and plenty of buses. On arrival the staff that greeted us were very pleasant and we got an upgrade in rooms. The room was a really good size, as was the shower. The view from the room was pretty much what we... More 

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear nzmel25, On behalf of the entire team here at Park Grand London Hyde Park, thank you for taking the time to write such a fantastic review! We are very proud of our team here at the Park Grand London Hyde Park and we ensure that our guests receive the very best of service with attention to detail.We are thrilled... More 

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very accommodating. Polite and warm staff on arrival and during our stay. Included breakfast was brilliant. Easy access to Paddington Stations, only a short walk. Parking outside at a reasonable daily charge, which I have taken note for future visits!

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear DevonLions, Thank you for having taken the time to share your wonderful feedback. We are delighted that our team members were able to make you feel truly welcome and that you enjoyed your stay. We are happy that you have been left with a positive impression of the Park Grand London Hyde Park and the service we strive to... More 

Stockton-on-Tees
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Really good location, right near Paddington station and Hyde Park, with easy access to Regents Park Canal. When we arrived, our room was not ready (as we were early), and they upgraded us to a club room, which was really good of them. Upon entering the room, it was ok in size, a little bit tired in places, overall -... More 

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GurdeepsinghSENATOR, Front Office Manager at Park Grand London Hyde Park, responded to this review

Dear markmichaela, Thank you for taking the time to share your thoughts and experiences on TripAdvisor. We are happy to hear that you had a pleasant stay. We are sorry to hear that there was some confusion in regards to your reservation when you arrived. We really do appreciate all guest feedback as it is only through comments such as... More 

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