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Holiday Inn London - Stratford City

#131 of 1,052 Hotels in London
Certificate of Excellence
4.0 of 5
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10a Chestnut Plaza, Westfield Stratford City, London E2O 1GL, England
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Holiday Inn London - Stratford City
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Ranked #131 of 1,052 Hotels in London
Certificate of Excellence
  • 4.0 of 5
  • Luxury
A recent review
5 of 5 stars reviewed yesterday
Jane B Ipswich, United Kingdom
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719 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ipswich, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ideally situated with easy access from Stratford station , literally a 2 minute walk ..Large room . Very quiet .VERY clean . Good equipped bathroom . Excellent breakfast . Fast Wi Fi All staff first class !

Was this review helpful? Yes 2
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Jane B Thank you for such a lovely review! We are so happy to hear that you had a heavenly stay with us!!! Please come back and see us soon!! Many thanks Nicola More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 6 days ago NEW

First and last comment for the hotel management. Group of drunk people shouting, swearing and bar staff did nothing. Try to get attention for 15 minutes to order. Finally i went to the bar and got apology from bar men. He was nice enough. A guy with no uniform and 2 barmaid behind him so that was a surprise tho!... More 

Was this review helpful? Yes
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Dear John S Thank you so much for your review and feedback. I am very sorry to hear that the service was not what you deserve and expect from us. I would very much appreciate if you could contact me on guestrelations@hilondonstratford.com or alternatively 0203 301 4040. I look forward to hearing from you. Nicola More 

Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely large rooms. Attentive staff. Rooftop terrace in the heart of the Westfield /Olympic Park area. Reasonably priced clean and tidy and easy access to local bars and restaurants. Happy to recommend.

Was this review helpful? Yes 1
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi NinjaDetective Thanks so much for your review and recommendation! We were really happy to hear that you founds us attentive and not only enjoyed the views of the Queen Elizabeth Olympic Park from the comfort of our Stadium Bar and Terrace but also the location in the heart of Westfield Shopping Centre! We hope we can welcome you back... More 

Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel was outstanding,the staff were so helpful and friendly they made our day even more special.The evening meal and breakfast was excellent.We had a room on 7th floor very clean and spacious and the bed was very comfortable.Would certainly recommend this hotel.

Was this review helpful? Yes 1
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Dear Frederick2125 We were delighted that we could help make such a lovely occasion so special for you both!! Please come back and stay with us on your 51st wedding anniversary! Wishing you all the very best. Nicola More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 nights, with my husband and son. The staff were very friendly and welcoming, the room was really clean and spacious. The bed was so comfortable I didn't want to get out of it both mornings!! Even the check-out was very smooth and hassle free. We will be defiantly back for another stay! Location just a added... More 

Was this review helpful? Yes 1
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Thank you so much for taking the time to share your experience with us! We are delighted that you chose to stay here with your family and over the moon that you had such a great time in a comfortable, friendly and welcoming environment and that you also loved our vibrant location! Please come back and see us soon! Many... More 

Brinzio, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Not the first time I come to London, and not the first time I stay in a hotel "Holiday Inn" and every time I have the security of being well; the effect of magical London but everything here is perfect. Of course it's expensive but it's worth it for those who love to travel ... recommended? YES. The rooms are... More 

Was this review helpful? Yes
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi ClawdeenLuna Thank you so much for your lovely review! We are very happy that you enjoyed your stay in London with us, and that you enjoyed the benefits of our location. Great to hear that you found the Reception team to be good and enjoyed the full English and Continental Breakfast in our 2012 restaurant. We do hope on... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for Take That concert at O2,just 10 mins by tube away. Arrived to be greeted by friendly staff,lucky enough we were "guests of the day",which meant free upgrade to room overlooking Olympic park,free drink at bar and reserved table for breakfast,which was also free!room very comfortable,beds great for good night sleep and rooms very quiet.breakfast lovely,lots of choice and... More 

Was this review helpful? Yes 2
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Nick P Thank you so much for your 5 star review! We are so happy to hear that you found us all friendly and you had such a wonderful stay with us and enjoyed the benefits of being our Guest of the Day with free room upgrade and complimentary drinks at our Stadium Bar. Our aim for all our... More 

Helensburgh, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the warm welcome to the lovely quiet room and excellent breakfast this hotel made our stay in East London a treat. It is right in the Westfield Shopping Centre, overlooks the Olympic Park and is a very short walk from the station. Perfect.

Was this review helpful? Yes 2
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi cnick013 Brilliant to hear that you enjoyed the warm welcome and quiet bedroom, we really want to make our guests feel comfortable and relaxed and at home, so that makes us so happy to read that you were. Also fantastic to hear that you enjoyed the advantages of our location within Westfield Shopping Centre and that your stay with... More 

Portsmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Westfield Centre in Stratford, east London, opened as part of the Olympic Games regeneration of this part of the capital. The Holiday Inn is in the centre of Westfield, a five minute walk from the railway station. The rooms are clean, bright, and pleasantly quiet. The view from the restaurant and bar looks towards the Olympic Park and as... More 

Was this review helpful? Yes 1
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Thank you so much for great 5 star review! We are so happy to hear that you enjoyed our location within the heart of Westfield Shopping Centre, the largest urban shopping centre in Europe and the fabulous transport infrastructure in and around London. Also great to hear that as a much valued IHG Reward Member, you enjoyed your complimentary drink... More 

London
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night and were very impressed by how friendly and helpful the staff were, especially Julien, the concierge, and the receptionists. Having great staff like this makes the stay so much more pleasant and enjoyable. The rooms are clean, quiet and comfortable. Thank you.

Was this review helpful? Yes
Nicola C, Guest Relations Manager at Holiday Inn London - Stratford City, responded to this review

Hi Zebby_of_London Thank you so much for your fantastic review! We are so happy to hear that you found us all so friendly and we made your stay so enjoyable, I have forwarded your compliment to Julien who is very happy to read that you found him especially helpful! Also delighted to hear that you found the rooms clean, comfortable... More 

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