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Holiday Inn London - West

4.0 of 5 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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Holiday Inn London - West
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49 reviews from our community

Traveler rating
    21
    17
    6
    2
    3
See reviews for
8
12
1
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I must say one thing that i am totally impressed by specially the service by this hotel, as we live nearby this hotel, we thought to have some drinks, as we are quite frequent guest of ADI, he knows indeed about our drinks:), we usually come on weekdays only, it was quite busy that day, we could see the barman... More 

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Redhill, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff were very nice and we felt well taken care of. Our check in was not very smooth as we had to switch rooms as the sofa bed was defective. It did not take them long to find us another room but we were all tired and felt a bit annoyed that we had to carry all our stuff... More 

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Cardiff, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My company books me into this hotel so I have no choice but to stay. Last week I had problems getting room service because they hadn't taken my card details at reception even though I offered it. This week I'm here for 3 nights. The rooms are stark and barely cleaned though just about passable. The phone in my room... More 

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Poulton Le Fylde, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The company I work for put us up in hotels all over the place and this is one of our favourates. The rooms are spotless, normal for Holiday Inns, the breakfasts are awesome, the evening meals are first class but the STAFF are the real stars here ! From the reception to the restaurant, they are a pleasure to deal... More 

Was this review helpful? Yes 1
Blandford Forum, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a weekend in London. Staff were great. Room was lovely on 4th floor. Breakfast was delicious with loads of choice and the hotel was close to a tube station which made our stay really easy. We spent 2 days shopping and was only 20 mins from Oxford Circus so it was perfect.

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Jack S Thank you for staying with us and your review. I am very pleased to read that your time with us has been so excellent, and that you have so enjoyed the breakfast at the hotel. Great to note that you liked the hotel staff and found the location of the hotel convenient for Central London. I thank... More 

Carlisle, Cumbria
Top Contributor
62 reviews 62 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed here for a two night London mini break, and we loved it. We had an incredibly warm welcome from two members of the reception staff who made us feel at home straight away. We are platinum IHG members, so we do expect a certain standard, but they surpassed this. Our room was large and spacious,... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear cathandpete Firstly thank you choosing to stay at the Holiday Inn London-West and your membership to the IHG Rewards Club. We are indeed delighted to read your review. We are already looking forward to welcoming you back on your next stay. Great to note that you were made feel welcome and the team looked after you. Look forward to... More 

Hampshire, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Very professional welcome on arrival.... The hotel itself is OK and I found it good value for its location. About a week after staying, I'm not a negative person and not the kind of writing reviews but we have been there for the birthday of my girlfriend last week. Our order was taken by the waiter, I ordered a steak,... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear peter r Thank you for your recent stay and your feedback. I am very pleased that the service you have received from the front desk has been to your satisfaction, and that your found the welcome to be very professional. That being said, you have not had a smooth experience regarding the dinner for both food and service. Your... More 

Burton upon Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at the holiday inn London-West. The hotel is beatifully decorated and the hotel staff are wonderfully accommodating, especially the reception staff. I'll be staying here when I visit London from now on. Thanks Holiday Inn London-West

Was this review helpful? Yes 1
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Tim R Thank you for your review. We appreciate you choosing Holiday Inn London-West for your stay now and in future. Thank you for sharing your comments that you found the hotel reception team to be exceptions - please be assured that your comments have been shared with the team. Look forward to welcoming you back to the hotel... More 

York, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The newly re- furbished Holiday Inn provides a hearty welcome and friendly service. Executive rooms are quite spacious , nicley appointed, and comfortable beds What always sets hotels apart is its staff. Its testament to the management that the people throughout the hotel are oblidging, friendly and happy to help. Good location for central London. Improved restaurant, and public areas.... More 

Was this review helpful? Yes 2
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Steve B Thank you for staying with us and for your time to review the hotel. I am delighted to read and share with the team that you found the hotel team to be friendly and willing to help. As you mentioned, hotel has a very convenient location for central London and we are preferred by many regular guests... More 

Staffs. UK.
Top Contributor
363 reviews 363 reviews
107 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 5 weeks ago

What used to be the Ramada Encore London West Hotel ( a hotel I have used many times ) has morphed into a new larger Holiday Inn London West ! I stayed in one of the new rooms which was great, service was good. The great thing about this hotel is the location, short walk to North Acton tube, and... More 

Was this review helpful? Yes 1
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear richardi Thank you for choosing Holiday Inn London West for your stays and taking the time to review the hotel. Its great to note that the service is to your satisfaction and that you find hotel location very convenient for central London. With regards to your comment on room rate, we do offer corporate rate to companies or individuals... More 

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Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - West 4*
Number of rooms: 225
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Holiday Inn London - West England
Hotel Style:
#346 Luxury Hotel in London

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