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Holiday Inn London - West

4.0 of 5 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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Holiday Inn London - West
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66 reviews from our community

Traveler rating
    27
    25
    8
    3
    3
See reviews for
11
19
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Top Contributor
76 reviews 76 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel has great rooms and a nice modern feel. It's just let down by little things. We decided to eat in the restaurant one evening. The service and the length of time it took to get the food was chronically slow. Rubbish excuses when we asked why. The restaurant was practicall empty. It took 35 minutes to get a... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I am the type of person to rarely write reviews unless someone or something completely re-writes my expectations and I have to say I have been incredibly impressed by the excellent customer service and attention to detail I experience as a returning customer of this hotel. From the moment I walk in I am always greeted with a smile with... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

The room was very nice and the hotel was very close to the metro station which gives you access to anywhere in London. It also has free wifi connection. The breakfast was nice although there wasn't much variety. Overall, it is a good hotel for short stays.

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was lovely and roomy. Lucky I was Booked the executive room. The restaurant was another story. Staff took ages to come and serve...once we requested twice for another bottle of wine and finished our meals the devil or what we thought could be her came to clear the table kicking the chair out of her way. When we... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Kaan A, Thank you for taking the time to convey your comments regarding your recent experience with us. I sincerely apologize for the unsatisfactory experience you had with the restaurant staff. Your comments are being shared with the hotel management and appropriate action will be taken. We take our guest comments very seriously and always strive to provide comfortable... More 

HK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Since Holiday Inn Express is full so we choose this hotel instead which is near to the tube station as well. We found it comfortable in room and lobby. Service is good and staff is quite friendly. However, price is a bit higher than express without breakfast included. In room free wifi is provided whic is good. Its 5 mins... More 

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COALVILLE, UK
Contributor
16 reviews 16 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We choose this location was it is ideally located near the A40 and 5 mins walk to the North Acton underground station on the central line. Also, it is approximately 10 mins walk to the Acton main line overground station. Since I have last stayed at this hotel they have added a new wing, with a number of 'executive' rooms,... More 

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Preston, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked this hotel through Expedia for approx £99. Usual cost was £199+ advertised at reception. Room was nice size, bathroom & shower also good. Location was brilliant. 5min walk to North Acton Underground station. Parking was cheap at £10 and they let us leave the car there after check out whilst we walked around London. The only criticism I... More 

Was this review helpful? Yes 1
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2014

Good staff, lovely and modern building, delicious food, gorgeous views (e.g. of The Shard). Best of all, the proximity to North Acton tube station - a two-minute walk, which goes past convenient stores like Tesco's and Domino's (Costa is also just round the corner). Used to stay in other Holiday Inns, but now will only stay here - would highly... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

I must say one thing that i am totally impressed by specially the service by this hotel, as we live nearby this hotel, we thought to have some drinks, as we are quite frequent guest of ADI, he knows indeed about our drinks:), we usually come on weekdays only, it was quite busy that day, we could see the barman... More 

Was this review helpful? Yes 1
Redhill, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 16, 2014

The staff were very nice and we felt well taken care of. Our check in was not very smooth as we had to switch rooms as the sofa bed was defective. It did not take them long to find us another room but we were all tired and felt a bit annoyed that we had to carry all our stuff... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Yaichi, Thank you for sparing some of your precious time to write us a feedback. I appreciate you regarding our staff for the quality of service you have had during your stay. On the other hand, please accept my sincerest apologies if you were inconvenienced in any way at the time of check in. Please be confident that your... More 

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Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - West 4*
Number of rooms: 225
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Holiday Inn London - West England
Hotel Style:
#338 Luxury Hotel in London

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