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Holiday Inn London - West

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4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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Holiday Inn London - West
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104 reviews from our community

Traveler rating
    38
    38
    15
    9
    4
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15
28
2
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I stayed here on the 18th of April. We were upgraded to the executive room on the 7th floor the room was lovely and clean. The hotel itself was a lovely clean hotel. The staff were very friendly however seemed to be a lot of confusion about what was going on. We were asked by 3 waiters... More 

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Oxfordshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked a family room for two adults and two children Despite arriving early and confirming that the room would be prepared with a sofa bed for the kids.....was disappointed to arrive back from London mid evening to find the room was still only set up for 2 adults. The room had a climate control system although was informed that the... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Rich4006 Thank you for your candid comments. Firstly, good to note that you found hotel to be ideally located next to the tube station and that you liked the breakfast and the bar/lounge area. Please accept our apologies that the extra bed in your room was not ready on time and that the room temperature settings were not upto... More 

Madison, Wisconsin
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had a host of issues but for this review I’ll keep to the general hotel, room, and staff. I had stayed at this property when it was a Ramada with creaking wood floors and it was bad. They now have a new ‘executive section’ and the floor problems seemed mostly resolved there. I did here that the other section... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear msnmuc, Thank you for your feedback. Its good to note that you found the the hotel staff to be friendly and helpful. With regards to mattresses, the hotel uses the standard Holiday Inn brand approved mattresses - sorry to hear that the mattresses was hard for your liking. Good to note that you liked the desk chair, we have... More 

Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the second hotel I stay on in the UK. Reservation was made through booking.com. To begin with for 1 night, then I found out that 1 more night was necessary. I wrote an email asking to keep the room for 1 more night ,but got no answer. Once at the hotel I had to ask personally. Not so... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Clafue, Thank you for taking the time to share your comments with us. I am happy that you found our location to be convenient. However, please accept our apologies for the mishaps you may have encountered with the service of our housekeeping team. We take all reviews negative or positive seriously and your comments will help us improve in... More 

Derby, England
Top Contributor
286 reviews 286 reviews
84 hotel reviews
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

i stay in this area quite a bit normally at the Holiday Inn Express but as this has changed from the Ramada to Holiday Inn I would give it a try. Rooms haven't changed much, no bath only shower and on this occasion no towels either although this was quickly remedied. Creaky bed and difficult to get the curtains full... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Whadders, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our reception. However, we’re sorry we fell below your expectation regarding housekeeping, bed and breakfast. We will address these concerns. I assure you that the feedback of our hotel will be... More 

Cowplain, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here after two weeks at the Holiday Inn Express over the road there wasn't much difference to be honest. The service is better at the express here the staff struggle to communicate in English and there was an error with my billing of food back to my agent and trying to explain this to the receptionist at 05:50... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear GILES1978, We appreciate you taking the time to comment about your recent stay at our hotel. We always strive to provide great service and accommodations to all of our guests, and it is nice to note that you have regarded the nice views and decors in the room. However, we sincerely apologize if your stay was negatively affected due... More 

Leicester, United Kingdom
Top Contributor
76 reviews 76 reviews
18 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed March 20, 2015

To be fair the staff and the decor rooms is good for a business hotel which is why I was there. I had booked an executive room which comes with free internet (except the inclusive internet just doesn't work.) On check in I was directed to a room on the 7th floor. On walking in I was hit by a... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Frenchfile, Thank you for your review of our property. This will guide us in making the right decisions. Please accept our sincere apology for the overall dissatisfaction you had experienced during your stay. Your feedback regrading the room temperature and connectivity issues will be taken into consideration in our efforts to continually monitor and improve the quality and services... More 

London, United Kingdom
Top Contributor
163 reviews 163 reviews
84 hotel reviews
95 helpful votes 95 helpful votes
1 of 5 stars Reviewed March 19, 2015

This is a hotel that understands nothing of customer care. I stayed in the new wing for 2 nights, and the room was nice enough in itself, but the staff were a complete disaster. The receptionist speaks virtually no English and understands less than she speaks. The TV in my room didn't work, and the 2 different staff they sent... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear IMUK, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance during because of the issues with room amenities and poor staff services. Please accept our sincere... More 

Essex, UK
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 15, 2015

Nice rooms very clean and spacious and found the staff throughout the hotel very good. I felt the cooked breakfast was very average and needs improvement. Pancakes were ok at best and some were undercooked. The croissants were amazing and were the best I have tasted. Coffee and tea not great. Parking you have to pay extra. Should be free.... More 

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Leicester, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 6, 2015

Small things make a big difference. I decided to 'upgrade' to a Holiday Inn instead of the usual Holiday Inn Express. But it was a mistake. There's not enough of a difference between the two for the price differential and frankly, the service was better at the HI Express down the road. I went down to the bar for a... More 

Was this review helpful? Yes 2
HILondonWest, Sales Executive at Holiday Inn London - West, responded to this review

Dear Guest, We sincerely apologize for all the 'small' details that went wrong during your stay with us. I can assure you all your feedback has been taken on board and we are now working hard to avoid these to happen again. Daniel Forero Sales Team More 

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