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Holiday Inn London - West

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4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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122 Reviews from our TripAdvisor Community

Traveler rating
    46
    42
    16
    13
    5
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18
32
3
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This hotel is good because it's close to the tube station but with some major downsides . We stayed two nights to watch the play off final which are team won wahey so we were happy and didn't bother complaining but I must say there was a few unacceptable things firstly are room had a blue sofa in the corner... More 

Was this review helpful? Yes 1
Derby, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

The room was superb.very comfortable and the hot chocolate was fabulous and lovely.The staff was very friendly and professional and I was made to feel very welcome.The Location is excellent with North Acton station being only few minutes away.I will surely revisit on my next trip to London.

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London
Contributor
17 reviews 17 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first time staying at this hotel and it was a fantastic experience. We checked in at 14:30 and were greeted by very polite staff, which upgraded our room out of courtesy. We arrived in our Executive room and it was breath taking, very clean, neat and had a modern feel. The bathroom had a great finish with... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Very good hotel staff very friendly and very helpful rooms always clean tidy food good variety good all staff make you welcome restaurant staff very helpful10/10 good location for tube to city reception staff very friendly and nothing is a problem would recommend.

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Preston, United Kingdom
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

OK hotel but had problems with the bathroom that flooded into the bedroom, room 167. Disappointed as loyalty member of IHG and management must have known the bathroom wet room had incorrect water escape as the carpet was stained. Staff were pleasant but unable to explain why having booked 2 rooms and requested interconnecting as disabled son travelling with us... More 

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Marske-by-the-Sea, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

We arrived on Sunday afternoon, after a drive of 260 miles, went to check in, gave our name, which we spelled out, to be told we didnt have a reservation in our name. I gave them the reference from our e-mail , and he found us! Then he told us that breakfast wasnt included, we showed him that it was,... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Gerry M Thank you for taking the time to post your feedback following your weekend break with us. I am sorry that you did not feel 100% happy with your experience following your recent stay from check-in to lack of full bedding and extra towels in your room. Your feedback has been taken up with the team and we... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I really recommended this hotel to everyone, its so easy to get the underground its just 2 min away, its very clean,and very welcoming staff members. I need to say there was a guy working at the bar Saturday night he just got some passion for his work, it doesn't matter because he said that he is working from 1... More 

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986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Butterfliesin Thank you for your 'honest' feedback. We are delighted to hear that your recent stay was to your satisfaction and that your were impressed with service in the bar and loved the food. Your feedback has been shared with the bar and reception team. Its great to note that you found the hotel ideally located close to tube... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Our family of 4 had stayed in this hotel on April 15,16 -2015 on a tour package with Thomas Cook. We had a very comfortable stay and the complimentary breakfast , Wifi facility all was superb. Thank You.

Was this review helpful? Yes
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear Lekshmi Priya R Thank you for choosing to stay with us and your recent review.Great to note that your family enjoyed their stay, We look forward to welcoming you back to the hotel soon. Thanks again, A Dubey General Manager More 

Southampton
Top Contributor
54 reviews 54 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We are regular users of Holiday Inns, and although by no means disappointed with a one night stay, there was something about this particular hotel that did not quite tick all the boxes like others have. Because of our use of Holiday Inns, membership of the Rewards Club has proved worthwhile, and if you reach a decent level of membership... More 

Was this review helpful? Yes
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear AandASouthampton Thank you for your feedback and recent stay at the Holiday Inn London-West. Firstly good to note that you found the hotel to be clean and modern and enjoyed the food. We have recently upgraded the hotel Wi Fi and great to note that you found the Wi Fi and TV services to be excellent. Your comments wrt... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It's a horrible experience to stay at this place ... The room was stinking despite asking the house keeping staff for remedy it wasn't solved .... Won't stay here any more ..... No toiletries no concierge staff nothing ....it's a below average hotel for me

Was this review helpful? Yes 1
986amand, General Manager at Holiday Inn London - West, responded to this review

Dear sandeep_012001 Thank you you taking the time to give us your feedback. Sorry to hear that your recent stay was not upto your expectations. We are keen to dispel negative impressions that you have formed of the hotel and also keen investigate your comments further and take suitable corrective actions. May I request you to contact me on gm@hilondonwest.co.uk.... More 

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