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Holiday Inn London - West

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4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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Holiday Inn London - West
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99 reviews from our community

Traveler rating
    38
    37
    13
    7
    4
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14
27
2
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cowplain, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here after two weeks at the Holiday Inn Express over the road there wasn't much difference to be honest. The service is better at the express here the staff struggle to communicate in English and there was an error with my billing of food back to my agent and trying to explain this to the receptionist at 05:50... More 

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Leicester, United Kingdom
Top Contributor
75 reviews 75 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

To be fair the staff and the decor rooms is good for a business hotel which is why I was there. I had booked an executive room which comes with free internet (except the inclusive internet just doesn't work.) On check in I was directed to a room on the 7th floor. On walking in I was hit by a... More 

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London, United Kingdom
Top Contributor
163 reviews 163 reviews
84 hotel reviews
94 helpful votes 94 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a hotel that understands nothing of customer care. I stayed in the new wing for 2 nights, and the room was nice enough in itself, but the staff were a complete disaster. The receptionist speaks virtually no English and understands less than she speaks. The TV in my room didn't work, and the 2 different staff they sent... More 

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Essex, UK
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice rooms very clean and spacious and found the staff throughout the hotel very good. I felt the cooked breakfast was very average and needs improvement. Pancakes were ok at best and some were undercooked. The croissants were amazing and were the best I have tasted. Coffee and tea not great. Parking you have to pay extra. Should be free.... More 

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Leicester, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Small things make a big difference. I decided to 'upgrade' to a Holiday Inn instead of the usual Holiday Inn Express. But it was a mistake. There's not enough of a difference between the two for the price differential and frankly, the service was better at the HI Express down the road. I went down to the bar for a... More 

Was this review helpful? Yes 1
HILondonWest, Sales Executive at Holiday Inn London - West, responded to this review

Dear Guest, We sincerely apologize for all the 'small' details that went wrong during your stay with us. I can assure you all your feedback has been taken on board and we are now working hard to avoid these to happen again. Daniel Forero Sales Team More 

UK
Top Contributor
97 reviews 97 reviews
83 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I first stayed here a few months ago after the hotel had completed its change of ownership and refurbishment. I recall things being good then. But this time there were a number of service issues that the management need to address. I had an offer via the IHG app, so ate dinner in the hotel restaurant. [There are in fact... More 

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HILondonWest, Sales Executive at Holiday Inn London - West, responded to this review

Dear Guest, Thank you very much for your feedback, It is very important to us. We have taken all your comments on board and will ensure your next visit is much more pleasant. Daniel Forero Sales team More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Staff here are very friendly and helpful. Executive rooms are worth the extra money, much more space. Beautiful bathroom and much quieter as away from the main hotel. I wouldn't recommend the breakfast here, not nice at all. Lovely staff however food is obviously cheap.

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Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel with my family for a few days. We live in the Netherlands. Very nice place, very friendly atmosphere and a surprisingly modern interior. Hotel at affordable price with convenient transport to the center of London. Rooms very clean, comfortable, with a beautiful view of the City. Staff very friendly, helpful and always friendly. A big... More 

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Chichester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First I will get a few of the possitives out of the way. This hotel although down a side street is impressive and has obviously been completly refurbished recently. The hotel lobby/restaraunt/bar is impressive and pretty modren in design. It is in a relatively good location, being close to London's Westfields and other tube stations etc. However if it's a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear Tom R, Thank you for taking the time to share your thoughts regarding your stay at our hotel. Our goal is deliver exceptional service and comfortable accommodation to all of our guest and we are pleased to read that the location of the property is a close proximity to your needs. It is also nice to note that the... More 

Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Rooms are spot on. Executive Rooms are even better.Reception staff excellent. Convenient location. However restaurant leaves an incredible lot to be desired. Staff are rushed off their feet - forgetting that you are there! Food is well short of standard you would expect and drinks are always served short ( pints usually well shy of the top of the glass... More 

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IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear John O, Thank you for taking the time to share your comments with us. I truly appreciate that you have regarded our location and rooms to be nice. However, it is regrettable that our breakfast selections fell below your expectations. Please accept our sincerest apologies for any inconvenience these aspects have caused. We have discussed your feedback with the... More 

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