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Holiday Inn London - West

4.0 of 5 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
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Holiday Inn London - West
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Holiday Inn London - West
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19 reviews from our community

Traveler rating
    11
    5
    1
    0
    2
See reviews for
1
6
1
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel with work this week. The hotel itself was fine and the leisure facilities looked OK, although I did not use them. The restaurant however was truly dreadfull. There is no menu available on the table and no supervisor / manager in the restaurant. Service was poor so do not visit this hotel if you are expecting... More

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Telford, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for one night and really enjoyed the experience. The staff were very friendly and professional we were checked in by Neelan Sharma the duty manager who was fast and efficient. The room was clean and comfortable and we enjoyed the choice at breakfast. The hotel is very well positioned for the North Acton underground station which is... More

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The services are excellent, the staff is very patient, qualified and willing and kind so much so as standing lots of disperate students with works to do until 1 a.m., the food quite good and, usually, very healthy and the rooms always cleaned and tidy:)

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Milan, Italy
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Though there were a few things lacking at the Holiday Inn London west (no sports channel in room, less parking space) the professionalism and service-orientation of the staff especially the young Spanish girl was among the best I have ever experienced at ANY hotel (Holiday Inn or otherwise). Breakfast was excellent and rooms were extremely new.

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Glasgow, Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked this for my sons on a recent trip for NFL when they arrived they went to their room which was not ready for them .... Not a massive problem but reception staff were dismissive told them to sit in reception and wait! No apology no offer of another room or even a complimentary drink just and off hand wait... More

Was this review helpful? Yes 2
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the staff was very very nice and professional. The ladies in the dining and bar area were excellent and very friendly with all the customers. I am from Miami and felt at home here in the hotel mainly because of Felicia, Jane, Zulmira, and Fatima. Great girls and great hotel. Etihan Menendez

Was this review helpful? Yes 6
986amand, General Manager at Holiday Inn London - West, responded to this review

Thank you for taking the time to give your feedback. I have personally shared your feedback with Felicia, Jane, Zulmira, and Fatima. We are delighted to note that you found the hotel to be Great; as it is our utmost endeavor to be a Great Hotel which our Guests Love. Regards, Aman D General Manager More

Lagos, Nigeria
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

With the renovation works almost concluded, my stay was thoroughly enjoyable. The executive suites were very well designed with contemporary classy ambience. Customer service was top notch. With its location just a stone throw from the North Acton station it was very easy to move around. It was a nice experience and I won't hesitate to return.

Was this review helpful? Yes 3
Usman A, General Manager at Holiday Inn London - West, responded to this review

Dear Nkem Michael, Thank you for your recent review on Trip Advisor. We are very pleased to know that you liked our executive suites and you had a pleasant stay with us. We are also delighted to know that you found our customer service top notch. We will pass on your comments to the team as this will act as... More

Solofra, Italy
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were a group of Italian students and we have been in London for 1 month in Holiday Inn London-West. It was fantastic because Hotel is very close to tube station "north acton" so we could reach, for example, oxford street very quickly. I can say that staff in the hotel was very friendly and ready to help you in... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for one reward (free) night as needed to drive to London for an event and travel onwards for work following day. I wouldn't suggest this as a holiday destination. We did find it a relatively easy drive in from the M4 (it was Sunday) and nearby North Acton station is only 8 stops on the Central Line to... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn London - West, responded to this review

Dear DonaldJFraser, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I was delighted to read that after some initial issues with your room accommodations, these were soon sorted and this allowed you to enjoy your stay with us. We will always endeavor to ensure that all our guests... More

Swansea, Wales, United Kingdom
Top Contributor
107 reviews 107 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Although every visit there has been a different price it is getting better as the staff get to grips with things, the Asian male manager is very efficient, friendly and helpful. Some of the more junior staff are still finding it a bit difficult particularly with the rewards scheme. The rooms are spotless to be fair and the decor is... More

Was this review helpful? Yes 3
986amand, Manager at Holiday Inn London - West, responded to this review

Thank you for your feedback - it is truly appreciated. Great to note that you enjoyed staying at the hotel and liked the hotel team and the bedrooms. Your comments on reception team and telephones are taken onboard. On behalf of the team sincere Thanks and we look forward to welcoming you to the hotel again. Best regards, Aman D.... More

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Additional Information about Holiday Inn London - West

Address: 4 Portal Way | Gypsy Corner / A40, London W3 6RT, England (Formerly Ramada Encore London West)
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - West 4*
Number of rooms: 225
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Also Known As:
Ramada Encore London West Hotel London
Ramada London
London Ramada
Holiday Inn London - West England

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