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Premier Inn London Docklands (ExCel)


Royal Victoria Dock, London E16 1SL, England
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Reviews you can trust

86% Recommend
4.0 of 5 stars 39 reviews
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All (39)
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4 of 5 stars
Markaz   17 contributions
Nottingham
Feb 28, 2010 | Trip type: Couples

Only stayed one night being in London for an exhibition. Five minutes walk from DLR. Usual spotless room and amenities. Spacious and well laid out. The staff were most attentive and very helpful. Fast service. Evening meal extremely good value. Breakfast was buffet style and plenty of choice. Also grab and go breakfasts are available - coffee and pastry. Excellent... more

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5 of 5 stars
llucilla   2 contributions
West Midlands
Feb 18, 2010 | Trip type: Family

I booked this hotel for two nights for myself, my partner and 2 children (aged 6 & 12) I had my concerns but was looking to save some money as we had planned a lot of expensive activities in the centre. I have to say I was very surprised, the hotel was excellent, the staff friendly and helpful, the room... more

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4 of 5 stars
NomDG   12 contributions
London, United Kingdom
Feb 17, 2010 | Trip type: Couples

Very clean and modern, with friendly staff and easy access from Prince Regent DLR station. My only warning would be that if you want to go into central London, the DLR into London will probably end up costing you more than the difference in price to a central hotel. When I went, the DLR line was not running and so... more

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5 of 5 stars
a2ny   1 contribution
Cambridgeshire
Feb 8, 2010 | Trip type: Couples
1
person found this review helpful

Read various reviews before booking to stay at the Premier Inn (Docklands Excel) hotel, this one caught my eye with the bigger ratio of positive comments to the average/poor ratings. REALLY glad I spent some time to use TripAdvisor service, since the stay was exceptionally good! The hotel staff was very friendly, even my girlfriend was gob-smacked by the service... more

Management response from
Martin Hurley, General Manager

Hi, Thanks for taking the time and trouble to write such a positive and thorough review of my Hotel. I'm pleased you had a good stay, and got to see all of the attractions. I hope to welcome you back to the Hotel in the near future. Best wishes, Martin Hurley General Manager Premier Inn London Docklands Excel

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5 of 5 stars
melita666   5 contributions
Brighton, England
Feb 3, 2010 | Trip type: Couples

I was very impressed with the service, value, facilities and especially the staff here. Ideally located for the O2 and Excel close to the DLR; unfortunately we weren't going there and the DLR was closed for engineering works so it was a hike and a taxi to get there - but that's not their fault. A friendly and highly professional... more

Management response from
Martin Hurley, General Manager

Hi Melita666 (love your profile picture!!!), Thanks for your feedback, It's great to receive positive comments about the team. Hope to see you again, and we will happily keep your pop cold in our fridge. Regards, Martin Hurley General Manager Premier Inn London Docklands Excel

Excellent!
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5 of 5 stars
MCR247   1 contribution
Jan 24, 2010 | Trip type: Family

This hotel was excellent for the price. The food was great, the rooms were really smart and clean. The staff were also really friendly. I'd recommend this to anyone looking for a cheap but nice place to stay in t'Capital more

Management response from
Martin Hurley, General Manager

Hi, Thanks for your positive comments, I'm pleased you enjoyed your stay and hope to welcome you back again. Best wishes, Martin Hurley General Manager Premier Inn London Docklands Excel

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1 of 5 stars
AdzSomerset   1 contribution
Somerset
Nov 30, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

Comfortable rooms as always with this chain. However, having stayed here for the last 6 months, restaurant service has deteriorated rapidly. I have ordered a pizza 2 or 3 times over the last 2 weeks as a quick bite to eat..... my advice is - don't bother!!! You need to take annual leave when you order food either to take... more

Management response from
Martin Hurley, General Manager

Hi Adam, I apologise unreservedly regarding your issues, there is no excuse for this level of service. I will ensure myself or my food and beverage manager makes contact with you next time you stay to discuss and resolve these problems. Kind regards, Martin Hurley General Manager

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5 of 5 stars
MumofTwins41   1 contribution
England
Nov 3, 2009 | Trip type: Family

I stayed here with my husband and 7-year-old twins for one night, mid week during half-term. The hotel was just a short walk from Prince Regent station, and the kids thought travelling on the DLR was great fun. The hotel was excellent, with what felt like larger than average family rooms for a Premier Inn. We had dinner and breakfast... more

Management response from
Martin Hurley, General Manager

Hi Mum of Twins, Thanks for taking the time to write a review, I am pleased you had a good stay and look forward to welcoming you back in the future. Kind regards, Martin Hurley General Manager

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5 of 5 stars
ollie999   1 contribution
Lancashire
Oct 28, 2009 | Trip type: Family

Just got back after a nights stay at this hotel with my hubby and two children. I've stopped in this area of london before, so knew that it was not in the centre. The children loved the train ride, (15 minutes to tower hill) and came along every 8/10 mins. The rooms are very clean and tidy, freshly decorated, but... more

Management response from
Martin Hurley, General Manager

Hi Ollie, Thanks for your feedback, a "hidden gem" is a great description of the Hotel! I look forward to seeing you next time you come and stay. Kind regards, Martin Hurley General Manager

Excellent!
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5 of 5 stars
modra82   14 contributions
Krsko, Slovenia
Oct 2, 2009

This hotel is excellent! The room was very clean, food was delicious. more

Management response from
Martin Hurley, General Manager

Hi Modra, Thanks for your review, I am glad you enjoyed your meals so much. I look forward to welcoming you back next time you visit from Slovenia. Kind regards, Martin Hurley General Manager

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Premier Inn London Docklands (ExCel) Also Known As

  • Premier Inn London
  • Premier Inn London Docklands
Address: Royal Victoria Dock, London E16 1SL, England
London Hotels Premier Inn London Docklands (ExCel)
4.0/5.0
39
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