- Etap London

Good affordable accommodation close the Excel conference centre, ten minutes walk from Pontoon dock DLR station.
Clean and tidy, lots of hot water.Breakfast was more then adequate.
Had a slight problem with the bedroom door swipe card, this was dealt with promptly by the reception staff.
Would recommend.
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I’m very grateful that you could take time to leave us your thoughts and write a review.
I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,
Emmanuel Alley
Assistant Manager
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Arrived here from Manchester, and it was a distance away from Central London. The nearest Tube stations were only 5-10 minutes away (Pontoon Dock, London City Airport stations), but in the April rain, the distance felt much longer. No wifi available but you could sign up for 3rd-party internet services. Breakfast buffet was available at small extra cost. Rooms were...
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Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to Ibis Budget London City Airport very soon.
Kind regards,
Emmanuel Alley
Assistant Manager
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For affordability, this was the best option for me to be close to Greenwich and London City Airport, the two places I needed to be. I pre-paid, but got an odd call asking for card details to secure the room. After going through the customer services, and ending up back at the hotel, the error was realised. Not a great...
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Many thanks for your comments.
We appreciate all feedback and are glad you enjoyed your stay.
I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to Ibis Budget London City Airport very soon.
Kind regards,
Emmanuel Alley
Assistant Manager
More
This hotel is clean and well maintained with friendly enough staff. However it is not an easy walk to London City airport if with luggage. The location in a petrol station forecourt, surrounded by high menacing fencing doesn't inspire. Inside reception greets you with notices threatening ejection for bad behavior and overall the setting of this hotel does not feel...
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I’m so sorry that you were disappointed by your experience saying with us at Etap Hotel London City Airport.
I appreciate the feedback and rest assured that we take all comments very seriously.
We are looking into the matter, but feel free to email me on h3578-gm@accor.com to discuss this further.
Kind regards,
Emmanuel Alley
Assistant Manager
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Small, simple & clean room, does the job for an early morning flight out of London City (LCY) airport. Airport is a 10 min walk away. Don't expect any fancy soaps etc
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