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All 1,054 London hotels

The Zetter Hotel & Townhouse

4.0 of 5 Hotel   |   86-88 Clerkenwell Road | 49-50 St John's Square, London EC1M 5RJ, England (Islington / Clerkenwell)
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The Zetter Hotel & Townhouse
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87%
Ranked #158 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
vwomyn New York
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600 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Contributor
11 reviews 11 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We traveled for the first time with our 5 month old infant and chose the Zetter as our hotel. Everything about our stay, from start to finish was great. We requested a baby crib, and found an adorable teddy bear for our son waiting in it. The staff helped me find nearby baby stores when my breast pump stopped working... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable hotel room when you are on a business trip.I usually stay at The Zetter when I am in London for work.The furnishing,the atmosphere so cosy of the room makes me feel home.Free wifi,free coffee and tea from the kitchenette on each floor.You can also borrow the umbrella from the hotel if it rains.Friendly and helpful staff. Location is good;colse... More

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Edinburgh, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel a number of times. Staff are friendly and rooms clean. Recommend room on higher floors to get away from noise of bar/ restaurant. Lower floors can be quite noisy. Food is okay but sometimes would prefer more basic alternatives. Great location for business district.

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Eijsden, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very nice to stay here: very welcome feeling from the front office personal, got a nice room with balcony (upgraded) with nice quirky details: nice furniture, good toiletteries, ice cubs with the complementary water,... Bistro downstairs serves good food and breakfast.

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Kilkenny, Ireland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A lovely hotel which does good rates on its own website if you are prepared to wait it out. 3 nights for the price of 2 and breakfast included if you book directly. The reception staff are very attentive. Except for the rudest restaurant manager I have ever encountered at the disappointing Bistro Bruno Loubet. He was downright rude and... More

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Ashley_Ely, General Manager at The Zetter Hotel & Townhouse, responded to this review

Dear Reluctantourist, Thank you for taking the time to make your review and I was pleased to read you find the hotel lovely and the location, perfect and not to mention very glad to see that you had enjoyed the benefits of booking directly with us. I was very surprised to see the feedback regarding the Bistro, particularly as we... More

tunbridge wells
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The quirky design and individual nature of the Zeta Townhouse is welcoming and cosy - the intimate atmosphere is matched by the charming service of the staff. It brining a bit of old English country house appeal into the city - Staying outside the west end enable one to experience a different side to London which feels like more like... More

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Ashley_Ely, General Manager at The Zetter Hotel & Townhouse, responded to this review

Dear Christopher, Thank you for your cracking review, I can't tell you how much this means to the team to receive this feedback. Everyone is here for you when you stay which is why it is so important to get this acknowledgement. The team in the Townhouse are looking after a very special house and as such it is great... More

London
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at The Zetter Hotel for my boyfriend's Birthday. The staff couldn't have more helpful!! They arranged balloons and champagne in the room on arrival, a free upgrade and additional bottle of champagne. Room service was brilliant, everyone was really friendly. Oh and the food is superb!! We had the best stay with a quick visit to the sister... More

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Ashley_Ely, General Manager at The Zetter Hotel & Townhouse, responded to this review

Natalie, I am so pleased that you chose the Zetter to celebrate your boyfriend’s special day and that the small gestures that we arranged contributed to your enjoyment. Our superior roof tops terraces are perfect for a memorable stay and I am delighted that the weather held out so that you could fully enjoy its offering. I believe all birthdays... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

This is a small and really charming hotel. You're feeling at home as soon as you walk in the door, being welcomed by friendly and helpful staff. Rooms are few and different and according to Gregorian design, making you wonder where the exentric auntie might be hiding. Food and drinks are superb. A wonderful place to stay and return to!

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Ashley_Ely, General Manager at The Zetter Hotel & Townhouse, responded to this review

Thank you for your review Mari, I am pleased that the team looked after you so well and you got the opportunity to sample our drinks- I hope your tried one of our award winning cocktails?! It is always so lovely to read when guests find the townhouse to be a home away from home and I could not agree... More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would rate this as a good three star, the room was small, and the air con was poor. Tea and coffee is down the hall and the mini bar is a vending machine next to the tea and coffee. The restaurant was ok, but didn't have many vegetarian options. The guy on check in was pleasant and helpful, but... More

Was this review helpful? Yes 1
Ashley_Ely, Manager at The Zetter Hotel & Townhouse, responded to this review

Thank you for posting a review on Tripadvisor. I was most saddened to see that the hotel and service fell below your expectation during your recent stay; especially as we are ordinarily proud of the feedback we receive about both aspects. On behalf of the team, please accept my sincerest apologies for the disappointment caused. Thank you for the specific... More

London, United Kingdom
Top Contributor
65 reviews 65 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed the weekend here due to attending a wedding at St.Pauls. Denied an upgrade as "it was our first stay with them". Unusual reasoning in my opinion, when the hotel know you've forked out a small fortune for a whole weekend with them. For £150 a night, room was tiny (the size of a typical bathroom) although well designed and... More

Was this review helpful? Yes
Ashley_Ely, General Manager at The Zetter Hotel & Townhouse, responded to this review

Thank you for your review and whilst pleasing to hear that you enjoyed our food and drink offering, I am disappointed to read that there were a couple of aspects that you felt let us down. I can assure you that all these issues have been addressed with the team and I do hope that you will reconsider staying with... More

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Additional Information about The Zetter Hotel & Townhouse

Address: 86-88 Clerkenwell Road | 49-50 St John's Square, London EC1M 5RJ, England
Location: United Kingdom > England > London > Islington / Clerkenwell
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Zetter Hotel & Townhouse 4*
Number of rooms: 72
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Also Known As:
The Zetter Hotel And Townhouse
Zetter Hotel London
Zetter London
The Zetter Hotel & Townhouse London, England

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