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The Zetter Hotel

4.0 of 5 86-88 Clerkenwell Road, London EC1M 5RJ, England
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Certificate of Excellence 2014
The Zetter Hotel
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The Zetter Hotel
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636 reviews from our community

Traveler rating
    334
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    55
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    8
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51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Have been using for work for 9 years .Stayed again having been using another recently , pleased I went back. The staff are excellent, nothing is too much trouble and they come across as enjoying themselves , it just helps when they're like that ! Looking forward to next stay , next week !

Was this review helpful? Yes
Dublin, Ireland
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I had a very mixed stay here. I had enjoyed staying there, the location was good but they messed up our billing which was extremely disappointing and ruined they stay. After I left the hotel I realised that they had put all of the hotel charges plus an additional €131 for “incidentals” and a random €120 for no reason pending... More 

Was this review helpful? Yes 1
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear Mashe1, Thank you for your review and for highlighting the error of our ways which occurred during your stay and the frustrations caused in the days following. It is most regretful that your concerns have been overlooked and I am now confident that your accounts should be straight and only the final total balance should have been deducted from... More 

Lake Oswego, Oregon
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Zetter Hotel Dec 30-Jan 2 2015 and it was better than I anticipated. The staff was welcoming and genuinely cared about my comfort. The location allowed for easy exploration of all the local sights and sounds. The adjacent restaurant serves top notch dishes. It was an extra bonus to have delicious cuisine in the same building. I... More 

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Utrecht Province, The Netherlands
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, located in the vicinity of metro lines and the st. paul's church. Staff was very welcoming and helpfull. Facilities with the loubet bistro and the zetter townhouse cocktail lounge make this hotel a perfect pick for a visit to London.

Was this review helpful? Yes 1
England, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Zetter Hotel in September for a concert, so the review is a little late but hopefully will reflect our experience fairly. We travelled on the tube and the hotel is an easy walk from Farringdon station. Check in was friendly and very courteous, staff helped us to our room, we’d booked the rooftop deluxe for a... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As I'd mentioned it being my husbands birthday, they very kindly upgraded our room for free! 'Deluxe' room was spacious & very modern with nice touches. Loads of free tea, coffee, ice etc available if you don't mind a brief walk to lifts on each floor. Be prepared for an extra £30 initial charge 'in case' you order anything(?!?!) that... More 

Was this review helpful? Yes 1
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear Bertierob, Thank you for taking time to give your invaluable insight into The Zetter Hotel. We are very happy that you enjoyed your stay with us and this is so valuable to us both for the team but also giving our potential guests some context. If I may briefly explain our credit card and debit card procedures as I... More 

Geneva, Switzerland
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights for a meeting nearby. I was informed early on by the organizers that the rooms would not be ready until the check-in time; however, I was lucky and was able to check in early as there were rooms available. The check-in was made easier by the wonderful, courteous staff. The room itself was clean and... More 

Was this review helpful? Yes 1
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear Oasis6166, Thank you for your comprehensive feedback and I am pleased that on the whole your stay was a success. It is great to read about all of the details and how all of the little touches have been appreciated. We are making some design enhancements to many of our rooms this spring to improve the storage and capacity... More 

Suffolk
Top Contributor
92 reviews 92 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A lovely hotel, with great character, friendly staff and lovely rooms. Real thought has been put into what the guest might want, with great food and drinks in the room. A beautiful view of the Shard, and a great location, only one stop from Kings Cross/St Pancras. I left feeling very impressed.

Was this review helpful? Yes 1
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear AnnesleySuffolk, Thank you for your 'Perfect' feedback and for taking the time to write such a lovely review. We strive for the this and therefore when the hotel and the team receive this feedback it is very important to everyone involved. I hope we can be all of the above for your future stays...... Kind Regards, Ashley More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

The most amazing hotel we have ever stayed in. Greeted by such friendly staff who were always there to help. We would definitely recommend paying extra for the cooked breakfast in the morning as it was the best we've had! Overall a great hotel in a great location with great service and a great price! We couldn't have asked for... More 

Was this review helpful? Yes 1
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear Polly Sparkes, Thank you for your very positive review, we are really pleased your stay was so positive and it does not get any better than your kind words. “Incredible hotel with amazing decor and the loveliest staff”, 'The most amazing hotel we have ever stayed in', has to be the most heart warming words I could ever see... More 

South East England, United Kingdom
1 review
5 of 5 stars Reviewed 5 weeks ago

Without question, the quietest hotel we have ever stayed at. Consequently we enjoyed a perfect night's sleep with pillows I can only describe as amazing. The coffee from the machine outside our room was superb. Our room was beautifully appointed with excellent attention to detail. And now to the heart of a truly great hotel - its people. Put simply,... More 

Was this review helpful? Yes
Ashley_Ely, General Manager at The Zetter Hotel, responded to this review

Dear Chris W, Really Wonderful feedback thank you Chris, and I am sorry I have not been in touch with you personally. I have shared your feedback with the entire team and I must say it is a real pleasure to see that you enjoyed the hotel and your stay so much. Everyone here is dedicated to making sure your... More 

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Additional Information about The Zetter Hotel

Address: 86-88 Clerkenwell Road, London EC1M 5RJ, England
Location: United Kingdom > England > London > Islington / Clerkenwell
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Zetter Hotel 4*
Number of rooms: 59
Reservation Options:
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Also Known As:
The Zetter Hotel And Townhouse
Zetter Hotel London
Zetter London
The Zetter Hotel London, England
Hotel Style:
#132 Luxury Hotel in London
#133 Romantic Hotel in London
#165 Business Hotel in London
#189 Family Hotel in London

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Clerkenwell
Owing to its proximity to Smithfield Market – the site of an ancient meat market which remains in operation today – Clerkenwell boasts a plethora of globally renowned restaurants, fabulous local eateries, and some of London's favorite pubs. This isn't merely a focal point for all things foodie though. Spend enough time wondering through the area's maze of streets and you might become accustomed to the litany of slinky models passing between Clerkenwell's handful of fashion houses. Far outnumbering the models are craftspeople and designers, many of them are more than happy to welcome visitors into their studios and showrooms.
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