My fiance booked a spa 'day' for us both as a treat and surprise for me in August, on entering the hotel i was very happy as the lobby and restaurant area are beautiful..my hopes were maybe too high. The spa was unclean, smelt of urine in the shower area, staff were awful, my massage was THE WORST massage i... more

I recently had lunch with a friend at the Brunello Restaurant in the lovely Baglioni Hotel. The food and ambiance were very relaxing. After lunch we both enjoyed spa treatments and again, very relaxing. We got to unwind in herbal baths followed by more champagne! After three hours of spa treatments we chilled out in their elegant cocktail bar. The... more

my partner and I stayed here once before and had quite a nightmare due to unforeseen circumstances, the hotel offered us a free one nights stay as compensation so I decided to reserve my judgement until I had taken the free one nights stay. Well I am very glad I waited, we had originally booked a standard room and were... more

As it says on the tin, Italian luxurious style, contemporary and sleek, refreshing contrast to the majority of London's 5 star hotels that focus on heavy English style. We spent a week-end and had a superior room, size just about right, very cosy and cool. It was my wife 40th, the hotel kindly offered a complimentary turndown on the arrival... more

Spent four nights at the Baglioni hotel. We have received a warm welcome and the front office staff was so kind that we decided to pay extra money for a suite they offered, even if my girlfriend was not sure about it. But the service we received was top class and when we entered the room....WOW! She is still thanking... more

First time in london from my native Spain, but I have to say, does not matter in how many other hotels I have stay in the past, nothing is quite an experience as this place!! decor is awesome, staff is so caring that makes you feel at home from the first step..., got an amazing suite as upgrade and manage... more

Dont waste your time and money. Poor service. Rude receptionist (Kristin) God knows where is the General Manager. Night team disaster. No body know what they have to do. Called reception and they answer after 10 times rang. I assumed they all sleeping. Floors stink. Food terrible. Absolutely 5* disaster more

We received excellent service during our stay at this hotel in May this year. The staff made our stay (with 3 small children) very enjoyable and assisted greatly with our recovery from a very long plane trip from Australia. The quiet and excellently run hotel was exactly what we needed in those first days in London. The restaurant service was... more

we was only 1 night here. It's pleasure. We had a romantic dinner in "Brunello" restaurant. We liked it! Very stylish atmosphere there...many young stylish people mostly from Italy:) It's the best place who likes jogging and walking because the hotel located opposite Hyde Park. Some "-": not comfortable bad - it's expanding constantly :( there's often hard traffic... a... more